The check-in process is redundant and slow. I was not prepared to spend 30 minutes of my rental being virtually "approved" to pick up a truck with information that I had already inputted the night before. It seems obvious that this information should be checked when initially inputted, not when the customer is standing at the car, wasting valuable time that is not only an inconvenience, but is also being billed. The Uhaul staff is kind and helpful, and this is not a reflection on their service. This is to point out an antiquated check-in system.
Rebecca A
Value Store It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allston, MA 02134
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Customer Reviews
- 4.5 Average Customer Rating
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It was great! Maybe a quick walkthrough of how to move the seats, shift gears and work the radio as the U-Haul I got was very different from cars I've driven in the past.
Mason CRegional dispatch person was awful, but this location was great. Super helpful.
SETH TJosh was excellent. Helpful and on time
ERIC AI arrived during business hours to pick up my rental and the store was closed. Door locked, lights off, no one there. I walked around the store looking for someone, tried calling the numbers on the door and in the app, but no one answered and I couldn’t find anyone. It was 15° and windy and I had walked to the location so I was about to walk home when the associate showed up with Dunkin Donuts. Rather than apologizing or acknowledging he had left the store, he tried to argue with me that he “wasn’t gone for that long” and I was exaggerating the length of my wait in the cold.
Thomas M