Customer Reviews for Valvoline Express Care Inc
(U-Haul Neighborhood Dealer)

497 reviews

524 Railroad St   Elizabethton, TN 37643

(423) 342-4106

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(423) 342-4106

524 Railroad St
Elizabethton, TN 37643

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kerry Y. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Lillian O. 
Rating:
4.0

Customer did not leave a comment.

Holt S. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

I was very satisfied with the whole experience. This truck was easy to drive and we'll suited for my needs.

Lola W. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

customer reps were efficient, friendly and quick.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

DEVONNA C. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Easy return, personal friendly and expedient

Jewel W. 
Rating:
5.0

They don't need to improve anything! They are amazing! Quick service and accommodating!

Kelly P. 
Rating:
5.0

The tires on the Auto Transporter that I used were is bad shape. I ended up stopping for two flat tires. One tire was worn and cracked where the leak was coming from. The other tire had a bad stem valve and it eventually broke off. I sent in pictures where the Driver side fender had a broken weld. Equipment needs to be better tee maintained. Next time I will conduct an inspection as I am picking up the transporter.

John M. 
Rating:
5.0

Great service.

Angela C. 
Rating:
5.0

Possibly install reverse beep sensors. You guys are the best!!♥️

Stephanie P. 
Rating:
4.0

Customer did not leave a comment.

Madelynn W. 
Rating:
5.0

Everything was perfect!

Juliana N. 
Rating:
4.0

Customer did not leave a comment.

Kurt J. 
Rating:
5.0

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james B. 
Rating:
5.0

Best UHaul location I have ever used! I rented lots of trucks and trailers but this location made it so easy!! My son needed an oil change before the long drive and they quickly changed the oil and attached the trailer at the same time. Very courteous, helpful and professional. Thank you!!!

Joni H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

excellent service

Christopher S. 
Rating:
3.0

I brought equipment back on the schedule day, but the store was closed, so I can't rate they're service, I wouldn't use u - haul,ever again!!!!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
1.0

I had hired a driver to take a craft product to Tn. So after the terrible ordeal of picking up the truck I decided I should call to make sure what I need to do to return the truck. I called the location and ask the protocol for the return and all he said was I needed to call the 800 number if I had questions on how to return. I explained I had been on hold for 45 mins the day before and still didn't get to speak to anyone. He responded with yes it's the same for us here if we have to call to call as well. This has been a terrible experience and I will not rent again.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Ronny P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

No-one was there, but drop off was easy. Got the receipt early the next day. We did leave it with 1/2 a tank of gas- it was at 1/4 when we picked it up in FL.. Gas is expensive these days. We know because we ran out 1/4 a tank in our own van trying to stay cool, waiting for the FL. clerk to show up, when we 1st got the truck!

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
5.0

Customer did not leave a comment.

Moncie D. 
Rating:
4.0

The service manager was very helpful and they had me checked in and returned very quickly.

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Venkataganasagar M. 
Rating:
4.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Keep up the great work. Thanks

Roy J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Walter V. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
3.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

danel t S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
4.0

Great experience, very friendly

SHARON C. 
Rating:
5.0

Both employees I dealt with were awesome.

MATTHEW W. 
Rating:
5.0

From beginning to end it was a pleasant experience and everyone was very friendly and professional Thanks Rich

RICHARD F. 
Rating:
5.0

Fast and efficient. Friendly service.

John M. 
Rating:
5.0

Make sure inventory is accurately accounted for online

Jared G. 
Rating:
5.0

Thanks for everything being ready to roll when i got there.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

These guys are great. Anytime you are in a hurry they get you in and right back out . The only thing I wish is that they kept moving pads to rent other then that they can't get no better. Thanks for being the best Uhaul dealers around .

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

They were very polite and helpful

Peggy G. 
Rating:
5.0

Joshua and Greg were terrific!

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Elhannon H. 
Rating:
2.0

Was told the keys were under driver's seat, were not. Looked in all the trucks and found no keys. Looked everywhere and finally found keys in back of truck. That wouldn't have been a big deal but was told all paperwork would be in seat and keys under it. If I hadn't of spoken to this place on the phone about 8 hrs. earlier and was told specifically where to look, no big deal.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY G. 
Rating:
5.0

Everything was great....from pickup to drop off.

Steve S. 
Rating:
5.0

The gas handle was on 1/4 but they said it was 3/8. So they charged me for gas even after I put 15.00 in so it would be 1/4 of a tank

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Guys at the pickup/drop off location were super friendly!

Glenn J. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

After reserving for Johnson City TN online and checking in, I received a call the following morning that the equipment shown wasn't available. I called and spoke to a male in the Nashville office who reviewed the inventory and found it in Kingsport, he switched my reservation to them. Then the next morning at 9am I received a call that the equipment wasn't available there either! I called the dealer in Elizabethton directly. They had the equipment, I picked it up there. They were professional and friendly. I have rented from U-Haul for decades, at least a dozen times. The online reservation and check in process was an awful experience that caused me nearly 2 hours of wasted time and frustration. I will not use it again and will only reserve directly with a local dealer. As U-Haul has greatly expanded in recent years, the company needs to review its reservation infrastructure capabilities and accuracy.

RONALD P. 
Rating:
5.0

The crew and manager at this location are so friendly and accommodating. They always have the right equipment for what we need and its always clean and ready to go. They are by far the best in the area.

Nichole B. 
Rating:
4.0

It was a drop off after hours.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
3.0

A bigger parking lot like the parking lot next door where you are at. Rent a office space in the corner of the strip mall where the Kohl's where at.

James M. 
Rating:
3.0

Price was high. Almost backed out. The trailer is a bit heavy for size. Couldnt believe how expensive was for 1day

Larry M. 
Rating:
5.0

Always professional and courteous.

Todd H. 
Rating:
5.0

Everyone so nice to deal with.

Shirley G. 
Rating:
5.0

Excellent customer service A++

Robert T. 
Rating:
5.0

Customer did not leave a comment.

jessica V. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Dropped off the truck a little past closing time and the gentleman who worked there was still there. He was very friendly and helpful.

kenneth G. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Nicky W. 
Rating:
5.0

Very nice people

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very friendly and helpful!

KARA M. 
Rating:
1.0

I was supposed to pick up my U-Haul on the 22nd when I went in to confirm he said I could pick it up tonight before I no extra charge. That was a lie. He tried to put my destination for drop-off almost 60 miles from where I was moving to when there was a low U-Haul location right down the road. So not only did they charge me for an extra day but they charge me for the extra mileage. Very disappointed.

Brenda G. 
Rating:
5.0

Upon arriving on moving day was advised there was a mechanical problem with truck intended for my reservation (in short). The manager provided me with another truck that was larger and didn't charge any more $. I was so happy & releaved to know my move could continue. Thank you all so much !!

Tracie V. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

they were very helpful.

Russell T. 
No reviews have been submitted for this location.

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