Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off the truck a little past closing time and the gentleman who worked there was still there. He was very friendly and helpful.
Very nice people
Very friendly and helpful!
I was supposed to pick up my U-Haul on the 22nd when I went in to confirm he said I could pick it up tonight before I no extra charge. That was a lie. He tried to put my destination for drop-off almost 60 miles from where I was moving to when there was a low U-Haul location right down the road. So not only did they charge me for an extra day but they charge me for the extra mileage. Very disappointed.
Upon arriving on moving day was advised there was a mechanical problem with truck intended for my reservation (in short). The manager provided me with another truck that was larger and didn't charge any more $. I was so happy & releaved to know my move could continue. Thank you all so much !!
they were very helpful.
Anytime i need a truck or a trailer I will go to this location. Very impressed.
Easy access and delightful experience.
They were ready for me, and I was on the road in 15 minutes.
I
friendly & helpful
Nothing at this time
not one thing, this guy has it all together! You don't fix it if it isn't broke.
Quick, easy drop off, less than 5 min. Was great.
all gentlemen.. did not laugh too hard when I told them backing up was not what I knew to do well enough...
Very good experience. Fast, polite and efficient drop off.
Make sure you have all the info you need when you pickup your trailer you rented
Very helpful and friendly staff
I guess I was real surprised at the cost! The $29.95 truck cost $96.44! After hauling furniture for hours, most people don't look at the bill, until the next day or for me several days later. The estimated cost was $73.64, the final bill was $22 higher. How come there are so many "fees" attached? I get the mileage, and taxes, but Rental fee, safe trip fee, (I purchased insurance!), environmental fee?? Come on! Everything else was great, pickup, check out, the movinghelp.com was a service I was not aware of and have already passed on to other people.
I could've squeezed by on a 15' but took a 20' because it was available. While a reservation was made for 20, I said i might want a 15 once I looked. So, overall, you honored your agreement, but I didn't get a chance to look at the difference 1st. Excellent service, great truck. And honestly it made the move easier, so no real complaint.
They always do a great job and instead of like the big Uhaul on north roan street they take for ever .
Every thing went well
Superior service and excellent advice!
Super helpful and very friendly.
Just want to say “thank you “ again Greg for always being so pleasant and professional.
Our first truck had a brake issue that was identified immediately and we were put in a new truck. Reserving and returning online was super easy. Very friendly staff.
Clean store, quick and helpful staff. Easy rental, in and out.
Great staff; they were very helpful, knowledgeable, and friendly. I highly recommend.
Greg was fantastic. Quick to get through my paperwork, helped me understand how you hitch the trailer, and the essential rules. Will used them again.
Excellent customer service!!!
Drove in was unhooked and gone
Very friendly and helpful.
Great service and quick in / out
We have rented from this location several times and will continue when the need arises. Greg and his team are always friendly and courteous and our wait time is very minimal. We highly recommend this location.
Wonderful courteous service. Went above and beyond to give you a great experience!
Clean n very helpful n great customer service
Put up signs with more indication of where to drop vehicles off
We appreciated that the man who assisted us was wearing a mask and enforcing that anyone entering the building had a mask on. From what I could tell, all employees wear wearing masks. Much appreciated!
They added safe move when I declined.
Employees we're lounging around the office. Was given the key to the truck and said it was around the back. The door on the drivers side of the truck was faulty and required extreme force to close it.
This whole transaction you used the wrong email or they fraudulently put it on the app with no vetting by uhaul. I am seriously considering using the SPAM act (ACMA) to follow up and also the fraudulent use of my contact information for this person.
Location was closed on sat
Enjoyed working with the folks at Valvoline Express Care. Very service oriented. Thank-you.
Drop-off was quick and easy. Thank-you.
I think every thing you are doing is as good as it gets, I don't any complaints. Keep up the good work.
Service was great! Staff was friendly and pick up was hassle free. Definitely would recommend to anyone.
I ordered a utility dolly and 12 furniture pads with my uhaul. This location did not pack them in the uhaul before closing, and when I went to pick up the uhaul in the morning, those items were not there. This really affected my moving plans and I thought it was really unprofessional.
I have rented U-hauls all over the country , and this location by far is one of the best! Staff is friendly and knowledgeable and equipment is always ready and clean when we pick it up.
absolutely nothing. The staff was excellent at this location.
Great location to work with. Super job
Everything was great
Each time I have rented equipment, the staff have always been friendly and helpful. No problems experienced.
Do not understand why it was 211.00 total to rent truck cause i put more gas in it than it had when i picked up the truck?
None
I was very surprised at the service of the dealer. The location was very clean, and Greg was easy to work with. I had never met Greg before or stepped foot in his facility, but based on the level of service I received, I would recommend it. The truck was spotless inside and out. It had just been detailed. It smelled good and drove good. Great experience.
Greg was a wonderful represenative of the company! He was friendly and helpful in every way possible.
none great job, thank you
Great service with a smile and well wishes. I will be back
The u haul was super help ful and in good shape but I think the mileage read wrong because it said we went 57 miles and barely used 5 dollars worth of gas and the mileage made a 30 dollar truck turn into a 100 dollar rental
