One of the best Uhaul dealerships I have used. Excellent
MARJORY C
Customer Reviews for Valvoline Express Care Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was closed when the U-Haul was dropped off but it was apparent where to park. Building was a little run down
Douglas GGreat customer service, friendly and made the process simple, fast. Return was just as simple.
Kevin MVery helpful and friendly staff. Way better experience than the North Roan Johnson City location.
Steven HSuper easy, dropped off the key, guys checked out the truck and I was done.
THOMAS BVery nice and helpful. Was a breeze and I will recommend to everyone. Best experience we've had. Thank you
Greg HI had reservations for two trailers and denied insurance coverage. Called to see if could pick up a day early. No problem. We picked up and while I was hooking up my fiancé paid the bill. A few hours later I noticed we were charged $30 each for insurance that I had denied on the reservation. I expect a refund.
James TThere was a lot of broken glass on the trailer that we got
RAYMOND SI rent trailers from here often and the experience is always good
Kellie MThe staff was amazing. So professional. Fast. Alert. Highly recommended.
Robert PThey were very helpful.
CHARLES CBest around!!!! They need 10 stars
Justin LFriendly and helpful owner
Elhannon Houtstanding service
HORACE MThis location allowed someone else to rent equipment under my information, complete violation of my privacy. Contacting an attorney about this situation
Rebecca WQuick easy friendly and fast. Great bunch of guys
Burt WPassenger side door did not close all the way. Noise from air blowing in the unsealed door for 17.5 hour drive has my ears still hurting 2 days later.
Amber HConvenient location, but the trailer was filthy. Had to clean inside before use.
Jeff BGreg was upfront and great to work with.
Steven HMake sure to have the equipment listed
Ryan PElizabethton location provides excellent customer service.
Robin GTruck had food and nasty stuff under both seats, and in the back.
James MA great place to rent a good quality truck and great customer service. I highly recommend them for your rental needs.
Gregory GThe cost of the rental was $40 higher than the original reservation
Thomas FI go out of my way to use this location because of the value I feel in the customer service. They always find a way to make my needs happen !
casa hFriendly , helpful service . It was a pleasure doing business and I will use them only in future needs. T.S
TIMOTHY SGreat location and staff for pick up nvery helpful and courteous.
Carla SDropped it off when they were closed. Put keys in drop box
CHRISTOPHER ASeriously fast and the easiest drop off ever!!
AMBER GN/A
Berkley PThe personnel here were super nice and helpful and also gave me a lb. of pecans from their pecan tree. I am going to bake them an oatmeal choco chip pecan quick bread because they were just so very nice. My experience with U-Haul has been excellent. I feel empowered as a woman, hooking my car up on the transporter and driving that 20 footer from VA to TN. I was dreading it but it turned out to be a great amount of fun playing "trucker lady" all day. It was easy peasy.
Penny JThe staff was friendly and efficient. Easy to find the location and quickly got us in and out.
Allen OVery friendly staff.
john mI dropped off the trailer after hours so I had no interaction with the staff
R DThis location is the best. They are always friendly and helpful and go out of their way to take care of their customers. We have been to several other local locations lately and did not receive the same quality of service as we have come to expect with this location.
Nichole BGreat folks to rent a U Haul from.
Gregory GThis location is well above average in every respect. Very friendly and helpful in getting the equipment you need .
buster cNothing need be added
LEO SDo what the person ask you to do.
Tammy RThe Uhaul website was not showing this location to have the item we wanted to rent. Because we lived close by, we had driven by and saw the trailer we were hoping to rent. We stopped in and spoke with them and were able to rent what we needed. Very glad we didn't just leave it to the website.
Christina CPhil was extremely helpful and professional thank you will only use this site from now on!
Jennifer RThis location was already closed; U-Haul gave me no warning or offer any alternate location for drop off. The checkin process on the app was difficult; first taking a picture of the mileage was almost impossible as the refresh frequency of the display would interrupt my iPhone 15 camera. Additionally the at&t cell signal was weak and it took me numerous LONG tries to upload the picture. I nearly fell out at the end when the app required pictures inside and all angles outside the vehicle. I left the app on my car so it could upload and when I returned the app acted like it was back to square one of the return!?! I started over but it failed and eventually took me back to normal app home and it appeared it was no longer an active rental. However at that time I couldn’t tell if it completed the checkin nor did I have any emails indicating it was done. Overall I give the app a 1 out of 10 (very poor) for user experience.
Douglas GExcellent location and staff!
Nichole BThe manager Greg here is awesome!!! SOOOOO helpful and considerate of our situation!!! Would HIGHLY recommend this location for any U-Haul rental needs!!!!
Anna K2nd time I’ve rented a truck from this location that gave me a truck that had broken air conditioning for a long-haul move. Never again!
James MExcellent job. Friendly, honest, and dependable. I recommend this location to anyone.
Robert UWe didn’t actually see anyone at this location
Cynthia L