Customer Reviews for V&S Auto Brokers
(U-Haul Neighborhood Dealer)

479 reviews

517 Broadway   Long Branch, NJ 07740

(732) 963-4297

Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am

Special Operating Hours

  • 5/31/2021: Closed
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(732) 963-4297

517 Broadway
Long Branch, NJ 07740

Services at this Location:

Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am

Special Operating Hours

  • 5/31/2021: Closed
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Adjust the mirrors ...or at least show a girl how...lol

RONALD W. 
Rating:
4.0

Lower prices

MARC F. 
Rating:
4.0

Customer did not leave a comment.

Nigel G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

maritza N. 
Rating:
5.0

Very nice guy

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
3.0

Truck was old with over 100K miles. Within the first 30 minutes we were at a traffic light. Truck began to excelerate on its own. If I didn't through it in neutral it would have hit the car in front of us. At first I thought it was something I may have done. It' did the same thing 4 or 5 more times during the trip. When we returned to the dealer I informed him of the problem and told him not to rent the truck to anyone else before the problem it fixed. I hope he listened.

RONALD W. 
Rating:
4.0

when I returned it on tbe 30th you were closed. Sunday your not open and now we are in a blizzard. I. I Bridgewater NJ I willbe stopping down when it is safe to travel call me at 908 848 9845.

Vincent H. 
Rating:
5.0

The staff was extraordinary and the truck was great. One suggestion though. Build in a 10 minute grace period for folks using your app. Customers shouldn't be blocked from finalizing app based transactions the moment the pick time is reached.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

MARC F. 
Rating:
4.0

Trucks should be able to get closer to home.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

camren R. 
Rating:
4.0

install new ratchets on the straps . ratchets were rusty and hard to work .

RALPH H. 
Rating:
5.0

Nothing I can think of.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Edgardo S. 
Rating:
4.0

Customer did not leave a comment.

victor D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTN JR M. 
Rating:
5.0

Customer did not leave a comment.

Loreen A. 
Rating:
5.0

The gentleman I dealt with at V&S (think his name was Mike) was awesome at both pick up and return. However, uhaul is trying to charge me for gas which was at the level I received vehicle with and there is some mysterious "sales item" with no explanation. Truck was great and facility very helpful, when extra charges from uhaul get fixed, i will only have good to say.

MATTHEW D. 
Rating:
2.0

I would recommend with warning. My initial experience was very smooth and I would have highly recommend. I rented a 10' truck for 12 miles. At check out, the customer service agent said, the “needle may not even move” because of the short distance. There's a 1/4 of a tank of gas in the truck. She did not tell me there was a $30 charge of the gas was under a 1/4 of a tank. I was charged $15 for gas for 4 gallons. 1). I felt it was poor customer service that there was 1/4 of a tank of gas in the truck before I even left the location. 2) After fighting with the person who answered the phone at the location to remove the service fee, then the person at Disputes at the 800#, and then finally getting information after reaching out through social media, I learned that the estimated mpg of the trucks as published on UHaul's site is 12mpg. I drive 12 miles. Therefore, I was ALSO charged 3x over the gas usage. 3). If there is a fee that is going to be added that is 94% of the actual cost to rent the vehicle, that should be verbally expressed. I feel the fees incurred were unreasonable and underhanded in the way it all played out. With an upcoming move from NJ to UT estimated at $2500 with the car tow, this was a BIG mistake. The issue was resolved fairly through social media, but again, it should have never needed to reach that point. If you have a policy that there's a $30 service fee if there's under 1/4 tank of gas (which from a business perspective I understand!), you should also have a policy that no truck leaves the site without 1/2 tank of gas. Otherwise, it just seems deceitful, untrustworthy, and conniving.

joanna H. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Amazing service also had mattress protector and many other things that I needed Thanks Again

Sergio A. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Trusting that it was cleaned properly. Friendly person in NJ

M S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Love this location/ Servise Very friendly will come back Which the Arty trailers on regular basics Thank you

Shlomo C. 
Rating:
5.0

Every time you start the truck it goes right to “Haul-Tow”.

JOSEPH R. 
Rating:
4.0

Smooth process. Everything explained well, good service. Vehicle in perfect shape.

SUSAN J. 
Rating:
4.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Great service,Friendly staff!!!

BERNIE D. 
Rating:
4.0

Do a walk around to review trailer condition before handing off to customer.

Allen C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

catherine M. 
Rating:
5.0

V&S Auto Brokers! Highly Recommended! Friendly and Helpful People! Thank you for the Motorcycle Trailer Love it! “Joe Kabayan Riders”

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
3.0

I was charges a $75 cleaning fee even we did sweep the floor prior the return. It seems a scam on the customer

yenquen C. 
Rating:
4.0

Review where interior items such a lights, wipers are located and operate.

Marzena K. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Easiest return ever. Even stopped traffic for me to back in the trailer. Thanks!

bryan I. 
Rating:
5.0

The location was very neat and clean. I even recommended that my wife could use the bathroom because it was so clean and smelled so nice.

David K. 
Rating:
3.0

The drop off facility wasn't open Sunday afternoon when I dropped the truck off. You're assuming everyone has a smart phone with internet access.

Ananias H. 
Rating:
4.0

Sanitizing and cleaning the cabin better, maintaining the tires etc.

christina L. 
Rating:
5.0

Have coffee or water

RAYMOND M. 
Rating:
2.0

Rude customer service. Parking lot was a joke. Could barely turn around. Also, every customer service person I spoke to on the phone was ruder than the last. I never submit bad reviews but my uhaul experience was terrible. How do you run a business like this? Never using again.

Jessica W. 
Rating:
5.0

Amanda and everyone else at this location were wonderful. They bought the term of customer service back to a whole new meaning of what we use to know. I will recommend this location without hesitation to anyone who is looking to rent a u-haul vehicle thanks so much Debra G.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
1.0

Why don't you ask your employees to wear face masks when in the office? They were right on the peg board. I could also tell the truck wasn't sanitized with the dust on the dash and knobs. This will greatly factor into my decision on which rental provider to use in the future.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Clean garbage out of vehicle

Michael K. 
Rating:
5.0

Everything is perfect

Daniel F. 
Rating:
5.0

Extremely helpful, great customer service.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Very helpful and nice people.

morris A. 
Rating:
5.0

they made the whole process easy!

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Process of renting was easy efficient and staff pleasant to work with

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Thiago D. 
Rating:
5.0

Customer did not leave a comment.

VINCENTEDWARD W. 
Rating:
5.0

Customer did not leave a comment.

EDUARD G. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

kristina S. 
Rating:
5.0

Friendly staff!!

BERNIE D. 
Rating:
4.0

This was not where I expected to pick up the trailer. Even though I received a confirmation just a day or so earlier, the location was changed the day before. It added about 36 miles round trip to the process.

ROBERT C. 
Rating:
4.0

The young lady that processed my rental was very helpful and professional. She came out and actually moved the trailer, hooked it up and tested the brake and turn signals. She was outstanding, I will absolutely use this UHaul rental office again.

Doyle K. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

Danielle B. 
Rating:
4.0

I was surprised that I was charged a 25.00 cleaning fee The only things I left in the back were the blankets I had rented. Otherwise the back was as clean as when I picked it up. If it's a standard fee I will factor it in when pricing

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
3.0

The car had drink containers under every seat and clearly hadn't been wiped down before I took possession. Also, the steering wheel was out of alignment by 10 - 20 degrees, making driving a bit uncomfortable.

Justin S. 
Rating:
5.0

very helpful gladly entertained piddling questions of route relative to truck access, and gps hook up, etc. did all paperwork online, so that i was in and out of place faster than a 7/11.

bradley S. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES I. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

My experience there was Great and it is very convenient having U Haul in Long Branch . I was pleased with customer service. Everyone there was so helpful. Yee haul for U Haul!

SARALEIGH I. 
Rating:
5.0

Excellent service.

CHARLES B. 
Rating:
5.0

Give one free bottle of water when over 90°F !

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Excellent customer service... fast and efficient !!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Amanda and Mike are the best nothing needed to improve

JASON A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
No reviews have been submitted for this location.

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