I always recommend this location to my friends and family. The staff is welcoming and very helpful
Charles K
Customer Reviews for Vans 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The computer system wasn't working, but I don't think this was the fault of the pick-up location. In the end they had to enter things manually and print out a copy.
bradley TThe person I checked in with was great!
Kayla MNo complaints
Robert MEverything went well, and without incident. Actually, the best UHaul experience I've had.
Robert MThought I had it all setup via app/online, but had to start process all over again when arriving at pickup location, 1 out of 3 rentals. Weird.
Anthony COur reservation fell through on the Internet but Tony looked to see if he could help us on the Internet and then helped us find an alternative. I think this is really excellent customer service. Thank you Tony
Gilbert RSuper helpful and friendly!
SHYLO AService was friendly and prompt. Equipment was mostly cleaned, but there was soil in the back of the trailer. However, I would not recommend this particular U-Haul location because I have strong reason to believe the staff working here are dishonest. When I rented my trailer, I specifically declined the $8 insurance. But after I returned the trailer, the cost was more expensive than the quoted cost during my reservation. The staff explained that “U-Haul adds taxes and fees” on top of the quote. This was said to the customer in front of me as well when that customer noticed his price had increased. When I saw the receipt, I noticed that the $8 insurance was added and I can only believe that the staff member added this without my knowledge and consent. Quite unethical to be treating customers like this. So because of this, I would not recommend going to this particular U-Haul branch.
Eric YI rent here often for my business and I get excellent customer service from Tony- he goes above and beyond !
JAMIE JThe gentleman who helped us was so helpful so polite and just had all kinds of useful information for us. I think he should be promoted to Manager.
Lucy MManager at pick up location was really nice and healpful.
Tal CThe customer service was great
Winnifred EGetting in and out of the parking area isn’t the easiest but I’m not sure what could be done about that.
Martha PTomar el servicio por qué no hay nada que mejorar,todo está bien.Tiene buenservicio
Heberto CFast East and sympathetic to my experience.
leah sVery generous with both time and attention. Helped out with electrical equipment. Very efficient and helped three costumers at one time in a manner that made us all feel served at the same time. Over all very kind customer service as well. Will return for uhaul needs.
TREY BThis continued my terrifying rental experience as there were no signs, just a gas station parking lot down the street from where I was once mugged. Man insists I back up my trailer to the farthest spot, despite my telling him I was unable to, as I’ve tried it many times before with this trailer already. He insisted. Then the other customer chimed in and they told me different things to do at the same time. I had to get out of the car and explain to him that I was not able and he would need to walk it over the twenty feet. He became irate. Told me I just “don’t know how to do it” and I need to be mad at U-Haul, not him. He agreed whomever installed the hitch did a dangerous job. Then, he repeatedly scolded me. I just drove off once the trailer was detached because I could not stand there with the man making negative remarks to me nonstop.
Jennifer MI rent from here all the time for my business needs. Tony is so helpful and my go to each time that I rent here. Exceptional service!! Thank you!
BRIAN JThe gentleman handling the counter was very efficient and helpful.
Kerry MEverything went very smoothly. I have no complaints. It was an easy in and easy out.
DONNA JMichael is awesome and made the transaction enjoyable and easy.
STEVEN BI was given the wrong key. Luckily I ended up picking up the truck during business hours instead of coming to get it early. I would have been stuck with the wrong key if the uhaul person wasn't there to help. He was however extremely helpful and had great communication. He called me to confirm that my Uhaul location had changed and made sure I had all of the information I needed (he was limited by Uhaul itself as he was not given information about if other trucks were available at my first choice location).
Shelby HTony was very helpful getting us checked in and out
Jean RCustomer service getting my vehicle was top notch. Will absolutely recommend.
Lauren FGreat experience!
Heather PI rent here often and all the staff is amazing. Especially Tony!
Jamie JProfessional, clean, quick, efficient, perfection.
Curran EPerson that worked with me was fast and courteous. One of the least stressful parts of my move, thank you!
JANE BThis is a neighborhood business I will utilize and refer.
Lindsay MI arrived at 11:30 for my scheduled pick-up, no one was in the office, or out back. Someone from the gas station told me that the guy had gone to another location to get a trailer and bring it back. At 11:50 a uhaul guy showed up with a bag of McDonald’s.
William SThe final charge was twice as much as the initial reservation stated.
Taylor hProfessional and courteous service.
Lonnie BGreat service and very friendly and quick, best U-Haul place I have been to, thanks.
Derek EGreat team at this location. Tony & Michael were great! Appreciate their professionalism and courtesy.
John SQuick process of pickup and drop off.
DOUGLAS DExcellent customer service!! Very hopeful! Extremely supportive and engaging! We recommended to anyone that needs a U-Haul. This is a place to go. This is the person to get it from.
Anthony BMichael was so friendly and helpful! It was very easy to rent and return our truck.
Michelle bSolid experience…..U Haul makes it easy, thank you
Kelly YSimple drop off. Can't miss it there.
Yining WNothing.
Kalvin EKeep hiring very nice personal
Donald GCompared to the last place I rented a U-Haul from, this location was wonderful, and the staff was friendly and helpful with everything. It is easy to get in and out of with the truck and there were no delays as sometimes happens. I would definitely rent at this location again, and recommend it highly.
Carla JThere was human shit and stink in the truck bed.
Jonathan WKeep up the great customer service. Tony & Michael were very professional.
John SThe representative at this location was extremely helpful- he even worked with me to flip the ball hitch on my car so it wouldn’t scrape. Great service!!!
Grete Fnice people thanks
IVAN BTony was the nicest guy ever. Really appreciate the help and efficient check outs!!
Charlie KI made an appointment at this location which was 15 miles from the place where the reservation was made. First disappointment that I had to go so far, through traffic to get a trailer instead of at a location 5 minutes from my house in Tigard Oregon. The new location was supposed to open at 9am. I arrived at the location at 9:45 and no one was there. I was told he was running late. Since my appointment was 10 I didn't get too upset. By 10:20 when he finally showed up, I was somewhat frustrated, but we did the paperwork and went to get the trailer. Hooked it up and and tested the lights. The brakes and turn signals worked but not the running lights. Ok, it's a problem and they had another trailer. Got the next one out and it needed cleaning. Hooked up, tested the lights and began to leave. Just seconds before leaving the lot he came running out stopping me. First he realized he didn't give me the contracts. I suppose I should have asked for it, but think it's something he should remember. Second he told me that I couldn't take that trailer as it was a local only trailer and I had a one-way rental. I had to back into the lot and hook up a third trailer. When I got it home to load (after two hours), I discovered it had a bunch of blankets in it, suggesting that it wasn't really inspected either,. I did however think it was a bonus as I needed some kind of blankets anyway. The blankets got delivered to Salt Lake City with the trailer. The first two trailers did not have blankets in them so I didn't think it was included in the rental and not sure if they should be, but I wasn't going to take them back there .... again 15 miles away and not at the dealership in my town who said they would have a trailer when we needed it. Finally, my hitch was a little high as I thought the trailer raised up higher. The store guy said it would be fine, but I was a little uncomfortable and certainly had no confidence in his ability to switch the ball onto a lower hitch. I could not get it off myself so we stopped at a U-Haul place in The Dalles and the guy there was awesome in helping us switch the ball and be comfortable with our 750 mile journey. Didn't get his name, but he gets five stars. The final trailer worked great and we had no trouble, but I could not give a good review (1 star) to the dealership on Martin Luther King in Portland and was somewhat displeased with the dealership in Tigard Oregon (I would give 3 stars) for promising and not delivering, but 5 stars to the dealership in The Dalles. The drop off dealership was also nice, the guy was friendly and took the trailer.
Pape AThere Was no one there when I went to pick it up. I had to wait 30 minutes and customer service couldn’t get ahold of anyone at the location either. Eventually they showed up after delaying my move.
Hannah GExcellent service!
Lisa JExcellent customer service and good equipment. I will be back!
Lisa MThe checkout guy was super friendly and helpful. Generally and all around great experience and really fast checkout process 👍
Michael LTony was awesome and went beyond by providing a safe place for my own vehicle instead of leaving me on the street. Thank you Tony!
Arthur LThe guy who facilitated my rental was stellar. I was tired and grumpy and he remained polite and cordial. Great service.
Stephen HTony at the desk was GREAT. Knowledgeable. Helpful. Quickly but thoroughly checked in the returnee so I could use the truck rental next. HOWEVER, getting on the UHAUL website was very frustrating with my phone. I had to ask it to send me a security code over 5 times before it actually did so. The check-in process was not seamless. If I've have known I had to take pictures of every side of the truck, I'd have done that first BEFORE parking it close to the rest of the trucks.
Peter LThe employee was great and very helpful!
Bradford RThe U Haul Manager was very helpful and courteous, We would recommend this location to ur family & friends.
LAURA LI waited a long time at the desk for service, then the employee was talking on his cell phone with his friend while he was helping me, shooting commands out a bit rudely at me between words to his friend. He finally got off the phone, then about 30 seconds later, as he was still talking to me, he answered another cell call from a friend. He seemed impatient with me, wanting me to answer his questions faster. Also, i expect some fees to be added to the advertised price of $29/day ...but $160 plus gas for two days and only 40 miles seems a bit far from what is advertised.
Tim NPickup via the app was very frustrating, it took a long time and was confusing. The agent who was helping to verify us was pretty unresponsive so I didn’t know what was going on. When it came time to return the truck the man running the place called my name from the back seat of a car and stuck his hand out to receive the keys. It was very unprofessional and extremely sketchy. There was no way to tell if he was officially with U-Haul or not. When I expressed my concern to him about it he became defensive and claimed that since he was in back with the rest of the trucks and told us where to park I should have known he was with u-haul. I chose to trust that he was telling the truth and gave him the keys, but to be honest it could have easily gone the other way as far as I’m concerned. Moving is stressful, and having the pickup and return of a vehicle not be smooth, professional, and friendly greatly adds to that stress.
Sara KTony was amazing and helped out so much! Great experience.
Quinn MUnbelievable service! The gentleman that helped me rent it and return it was incredible! Service in this industry is typically rushed, in and out. Vans U-Hauk on MLK / 55th is the only place I’ll rent moving forward! Finally a rental place that is committed to your overall satisfaction! AND he wears On Clouds too!! 👍🙌💪💪💪💪💪
Stephen C