The clerk he helped me get my truck with no problems he was very courteous and I will definitely come back again to this location.
Anna R
Customer Reviews for Vans 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vans is fantastic. The U-Haul app is really freaking hard to use, and I am a computer engineer). On top of that, it’s a bit slow and the chat people take too long to respond.
JAMES LEZ in, EZ out, professional courteous counter man. I'll be back. thank you.
CRAIG ASuper friendly helpful staff. Well maintained van. Stellar experience
THOMAS MVery friendly, positive and compassionate individual Nicely done.
DENNIS RWildly expensive for only 3 hrs of service. Definitely will find alternatives next time
Cody BGentlemen at the shop was very kind and knowledgeable of what he was doing. I was in and out within a few minutes. Excellent customer service.
Dennis TWhere we picked up the trailer in Portland service was excellent. Well knowledgeable. Dropped it off in grants Pass on the weekend after hours the app worked ok
BRYAN OReaked like cleaner
Matthew LHave you been here? Someone (I think one of the gas station employees) was smoking a joint right outside the front door. Nobody knew what the clearance of the truck was. I reserved two dollies and paid for two but they only had one, so I was just out of luck. The guys were actually really nice but the location is very unpleasant. I almost can’t believe this is a real U-haul location. It was convenient but next time I’ll probably go somewhere else.
Michael SThe man working behind the counter consistently hit on me the entire time the moment that I made it very clear and precise that I did not like the attention or the language being used he then turned into a very nasty human being and cussed at me and my girlfriend and yelled at us calling us stupid
Genevieve BThey charge my account three times and one is pending so I don't know why
HERBERT Qnothing
RHONDA BDude that helped me was great
Brody MReasonable and understandable customer service
GERALDINE VVery smooth beginning to end transaction. And trustworthy , I will rent from here again 10 out of 10
Kelli JI checked out a truck at 100,038 miles and drove to Eugene and back. When I got back I took a picture of the dashboard saying 100,275 but when I got my final receipt they input 100,725 which added more than 400+ miles on my invoice. I called the location and they refused to help. Even saying that the picture that I took is incorrect even though I have timestamped proof of the dates and time of the dashboard mileage. I finally called the U-Haul customer service desk instead of the location front desk and they were able to help me. DONT USE THIS LOCATION!! After telling the front desk service station that I was calling the U-Haul customer service, then they admitted that they “fat fingered” the number even though they were refusing to help just a few minutes earlier. Even saying what I saw on the dashboard was wrong! Maybe this location has a scam going on.
Larra IThe gentlemen that took my truck was so kind and helpful. He let me know that they were going to charge me and gave me the number to speak with an agent right then and there. He apologized for THEIR mistake.
MICHELLE JThe inside of the vehicle reeked of manure and animals with what looked like poop on the handle and on the ramp. Additionally the inside had what looked like pee stains on the floor of the truck. We had to clean the inside as we had already gotten the truck home before using it.
Carly HOthing
BRIAN TFelt like i wasn’t given a heads up for 2 day rental period. The gas charge for $30 is ridiculous and unjust when i only drove 28 miles. The needle hardly budged. How is there not an allotted miles to use for 1 or 2 days? Feels a bit nickel and dimey to me
Baylen BThe staff working when I dropped off was beyond rude. They tried to charge me $50+ for less than a gallon of gas. Will never go near this location again.
Casey DSuper convenient to be able to fill up the gas upon return. I was a little confused when the guy at the gas station told me he would take the keys after I parked, but there was an open doorway to the uhaul office.
Annissa HGreat service! Nice vehicle!
Joe DThe staff were friendly and upfront about everything made the process incredibly smooth.
spencer sI reserved a truck on Mississippi neighborhood uhaul. When arrived, was told there's no truck, and I had to take a Lyft to get to this location, which took me a whole hour of delay of my moving process.
Lunji ZOver the past 3 years. Tony has helped me with problem solving with our home being damaged. No fault of our own and lots of loose ends. I would have been so lost without his guidance and recommendations. I am so grateful that he always is so helpful whenever we're in a situation that feels hopeless sometimes! Really good to have that kind of care building a good solid foundation in our repairs. Thank you so much!
Janet BSecond time renting from this location and the experience was excellent. Fast, friendly and professional.
Jay TIt was a fast and easy drop off! There were other people on the office picking up vehicles and trailers, and out attendant hostels to get everyone checked in our out quickly!
RACHELE KThe system was down so I had to stand outside in the freezing cold for an hour waiting on the store to open. After 9am they still hadn’t opened and said the guy was out till 12pm. I lost the movers who were supposed to help me because of the delay. I requested a refund and they still haven’t gotten back to me.
Sharon Mvery nice person there and very easy and simple process excellent experience
tessa hNothing
RHONDA BGreat
Shane REverything was perfect. So convenient to have a gas station right on site to fill up the Uhaul too. Friendly staff.
TENILLE WNothing. It was smooth and efficient.
Jay TFirst time ever renting my own UHaul, it was a great experience.
Shane RThe location is a busy gas station, but the site is well organized with a separate area holding a good selection of U-Haul Equipment. The agent running the office and assisting with equipment was very helpful, had a good attitude and got me on my way fast and with a securely attached trailer.
ROBERT PThe U-Haul guy hooked up the trailer would not allow me to assist. The trailer latch was not in good condition/broken. Trailer fell off my truck 4 times. Almost got me in an accident twice.
audrey aFriendly and helpful service. The truck we rented was quite dirty upon pickup (pet food, house key, mail, liquid, and more in the cab)
George DIt's the Uhaul products that I'm not impressed with, not the shop. The shop was great.
Robynn BThe man there was very nice and helped us so much.
MICHAEL CI appreciated how clearly they explained things and moved us on our way so efficiently.
Marilyn MAlways love renting from here!
Angeline KGreat service! Very kind staff!
Dennis PGreat Service Thank ya
theresa tThere was a hole on the top of the truck. Didn’t notice it until we pulled the mattress out and step machine and they were all wet. Not happy! Waiting for the entire step machine to dry before plugging it in to see if there is any damage. No rain, no problem but Oregon is famous for raining. Have pictures if interested.
Daniel BJust GREAT customer service. LOVE THIS PLACE.
Cynthia GI was informed the day before the move that the truck size I ordered would have to be picked up at a different location. This was not only an inconvenience but also an additional expense for me. The electronic web app for picking the truck up was cumbersome and it took me more than 30 minutes to complete the check out.
Thomas DVery nice and helpful.
Mark MEverything about the rental was good and as expected except for the rates. The final cost way way higher than I expected because of the very misleading advertising that says $20 a day. I had never rented one before so I thought it actually meant o would just be laying $20, but it ended up being wayyy more than $20 a day
Amy BThe man is good
LYNNETTA JTony was great. Excellent customer service.
Mark FI realize corporations under hire staff. I left the truck parked in an unsupervised lot behind the station. Anyone could have come along, siphoned the gas tank or damaged the truck before intake, and i wouldve been charged? I took photos of the gas meter, and all sides of the truck to CMA.
VALERIE ZThey were awesome 👌
James VThe Gentleman at the desk was awesome, so personable and helpful. 10/10 would recommend
Matthew CTony was extremely helpful in clearing up a drop off location issue and helping with the truck
Nicholas WI always recommend this location to my friends and family. The staff is welcoming and very helpful
Charles KThe computer system wasn't working, but I don't think this was the fault of the pick-up location. In the end they had to enter things manually and print out a copy.
bradley TThe person I checked in with was great!
Kayla MNo complaints
Robert MEverything went well, and without incident. Actually, the best UHaul experience I've had.
Robert M