No one was there to help, Office was hard to locate. Does not feel safe picking up the truck at this area.
EVAON W
Vans 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very courteous and very helpful both on the phone and in person.
Anna RTh rear door on my truck wouldn’tclose after my truck was loaded. Roadside assistance was helpful but took 5 hours. My business missed a time sensitive deadline and I had to rent a second truck the following day to make up the time.
Kevin BThe gentleman who works there at the MLK is always nice. I specifically choose this one because I know he's likely working and he's very friendly and helpful when I have trouble with the app
SEBASTIAN VWhen I arrived to pick up the vehicle, my reservation had been cancelled because I was 20 minutes late. I had booked the reservation for 2 pm at 1:50 pm and let the agent on the phone know at the time that it would take me about 30 minutes to get to the location on my bike. During my bike ride to the location someone cancelled my reservation without even contacting me to see if I was on my way, as I told them when I made the reservation! Fortunately Lamar (the agent at the location) helped me out and re-booked the reservation. Lamar informed me that unfortunately the van had had the gas siphoned off it and the tank was empty. The gas tank was so empty that we couldn't start the vehicle until I paid to have $6 of gas put in a can and that was enough to start the van and get it around to the pump. I put in $20 more gas and headed off to my location. After about 10 miles the van began to stall because there still wasn't enough gas in the tank. I had the van stall out on me on the highway twice, including inside a tunnel! A good samaritan helped me safely reach a gas station where I put in $40 more gas to make sure that I could successfully complete my move. After that I didn't have any more engine issues, so I can only conclude that the problem was that there wasn't enough gas in the tank initially. When I returned the vehicle today, Lamar informed that I couldn't be reimbursed for the gas that I had to put in the vehicle in order for it to operate. It was inaccurate that I received the vehicle with any amount of gas in the tank -- I had to pay for gas to be put in the vehicle in order to start it! When I attempted to put in the bare minimum that UHaul would reimburse me for, I wasn't able to operate the vehicle safely. I returned the van with a half tank of gas. The whole process was a fiasco from start to finish. Lamar, the local agent, was the only highlight of the experience. He was helpful and really went above and beyond to try to make sure I could complete my move.
Jamie S