It took me an hour to pick up the truck because I could not complete the pickup through the mobile app, and nobody was on-site to assist. Then the attendant gave me the wrong keys or wrong vehicle. I tried to take pictures of the truck before I drove off but the photos would not upload to the webpage/app. When I dropped off the truck and received my receipt, I noticed extra charges for things I did not sign up for. Never using Uhaul again.
Derek C
Vans 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97211
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant that helped us was absolutely wonderful. Incredibly kind, helpful, and went above and beyond. We believe he said his name was Michael but we don’t remember for sure. 10/10 customer experience solely because of him.
Cole SLamar was very informative and made the processs easy . Anything I had questions about staff was very helpful
SEBASTIAN MThe guy working it (idk his name but it was a one man operation aside from the gas station owner) was AMAZING. I was so stressed and he was so kind and calming. 10/10 experience.
Henry B1) The system wasn’t working to check in 2) The last 2 trucks I’ve rented came with 1/8 of a tank of gas in it 3) the first truck I rented I luckily put gas in on site, because there was a GIANT hole in the gas tank that leaked all the gas out immediately. Then when I told the associate he said that HE KNEW AND IT HAPPENS ALL THE TIME. Then he made me drive it and park it again- with gas leaking everywhere 4) associate got pissed at me because I wasn’t thanking him for almost sending me out in a damaged dangerous truck 5) associates are never nearby, ask me to do tasks that they should be doing because it would take time away from all of their friends they have hanging out in the carwash.
Caleb M