Customer Reviews for Vans Towing Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vans Towing Inc

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kathryn H. on

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It was so fast and easy. It really smoothed our moving experience. The staff were very friendly and helpful.

Jim C. on

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Very quick and easy, both out-bound and back in. Attendant was awesome.

Donna R. on

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Customer did not leave a comment.

chad D. on

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My service agent was amazing. Best haul experience I have ever had.

luis R. on

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Every time I rent Uhaul trucks, they are usually dirty inside. A way a customer can feel comfortable is by driving a clean truck. CLEAN THEM UP!!!!

Spencer B. on

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I tried to return some unused packing items per U-Haul's "100% buy back guarantee" and had major issues getting them to honor it. I had to call national and they called the regional who talked the local through it, but only after I indicated I would contact the Consumer Protection division. You should honor your commitments or not make them.

Meredith S. on

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My experience changed before my pickup due to the NE Broadway location only giving me a 1 hour notice to their location not having my van. I made my reservation 2 weeks in advance and received no contact from their employees. They did not give us a 48hr notice that is expected. Everything was unorganized. The disclosure online mentions a guarantee of $50. We called them, after having to move our own reservation to another location because they did not move it like they said they would. The gentlemen at the NW Quimby location was swamped but still provided great service. When we called the UHaul about the $50 guarantee, they tried to find loop holes to no end. I am expecting a phone call back in 2-5 business days. I will keep calling if I do not hear back.

Krystian W. on

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Great location, fast check in/out. Nice employees.

Kenneth K. on

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Nothing glamorous about the location or vehicles, but you get a truck to do your business and the location is ideal if you're in NW Portland. The folks working there have always been friendly and helpful.... I can say it's the best customer service of any truck rental place I've been.

Susan M. on

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I will NEVER use U-Haul again. Over priced, noisy truck which was impossible to start —- the steering wheel lock was defective; there were many times when I could not get the engine to turn on — times when I felt concern the key might break off in the ignition. The whole experience was awful. Never again.

Carmen D. on

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Customer did not leave a comment.

Jack G. on

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This was an unmanned return site. It took over a half hour to login and process the return. Being under a freeway, cell reception was very poor. Other customers were having the similar issues with their returns as I was processing our return. Will never use Vans site again. The UHaul office near Nicoli and Highway 30 in NW Portland was far superior! Will add a negative Yelp review of the return site.

Kori L. on

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I was not told what the return process would look like in detail. The employee said go to the website and then drop off the key, but did not say that I had to take pictures. This ended up being very inconvenient for me.

RIC D. on

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I was amazed how clean, orderly and professional this location's office looked. I've rented several times at this location over the years, and Binh Nguyen is doing a great job cleaning up what used to look like a dump. It was refreshing to see such a young man own his job and set the bar high for customer service. He's a keeper!

Leigh S. on

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Nothing. Fantastic service. Loved your employee Ben at NW Quimby location in Portland, OR!

austin H. on

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The gentleman who checked me in was quite helpful, but my issue is the $47.10 gas charge, when I checked the van out with under a quarter of a tank of gas, only drove about 6 miles total, stopped at Chevron and had a couple gallons put in. Given the short distance, I find it unlikely that I used up that much gas. So, the additional $17 and the extra $30 on top of that seems excessive and unacceptable.

Shyam K. on

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Julie K. on

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Chris F. on

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We almost wrecked because of 2 completely bald tires in central California... one that exploded sending us out of control across all lanes. NO DECENT U-Haul dealership would of sent a customer out on the road with NOT checking the tires and equipment on their truck. You absolutely put ours and others lives in danger. I will NEVER USE YOU AGAIN!!!! You are absolutely terrible.

judy J. on

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live the new app. good job.

Harold F. on

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They property was a mess and had old cars stored in the lot. The guy who helped me was extremely helpful however, the trailer I was renting didn't have an extension for the electrical connection so he had to go to another location to find one.

Michael L. on

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Cynthia V. on

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See above comment

karl C. on

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Outstanding service

Ines K. on

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Sam S. on

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Thomas R. on

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Staff at Van's come through with the requested equipment in an effective and efficient manner and are good at facilitating the administrative interaction.

meaghan S. on

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Dropped off the truck. Was told to leave truck with keys inside. Received a call about 30 minutes later saying that I had locked the keys inside and i would be charged $75. Total scam

Thomas R. on

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Polite, efficient, effective staff, even during a rush of customers.

edna W. on

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Information on rental via call to reserve truck at several locations for a one way services, was lacking. I was never told only a few locations handle"one way", so when you reserve a truck inform customers "local only" service, and direct to locations that handle "one way"!

Jeff C. on

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Quick transaction.

Peter S. on

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The only thing I wonder about is the "Rental Tax" of $22.41 added to our $131.85 bill. Really? Is this a city, country, state or federal tax? I'd like to know where this is going. Seems steep.

David O. on

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I’ve rented from this location on one or two occasions before and am particularly impressed with how nicely it’s been cleaned up. Walking into the building now feels less cluttered, more organized and far more professional overall.

ademar M. on

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improved staff then ones i remember from few years back

Katie W. on

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Customer did not leave a comment.