I was given a truck with no gas in it. I was filled the tank and was not reimbursed for the gas! I feel totally scammed by this location.Megan N.
Customer Reviews for Vans Towing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John G.
They sold me a lock they knew wouldn't fit on the truck, the guy scratched the lock trying to jam it on. They told me I should go buy another lock. Also, they said I couldn't get a refund and would have to take the lock to a uhaul store but it was scratched now so I wouldn't get a refund. Also got the truck is 1/4 take of gas which is weirdJUSTIN A L.
Employees did not wear masks and were incredibly rude to each other.Isaac S.
I really enjoyed the manager Gwen. she was blunt and no frills. she got right to the point, didn't waste time and the entire process in and out only took about 3 or 4 mins. I have rented from uhaul probably 100 or more times as I have had to use equipment for dozens and dozens of moving and hauling jobs, and this was by far the quickest and easiest experience I've ever had at any location. if you are overly sensitive, or someone that requires people to walk on eggshells and sugar coat everything for you so you feel warm and fuzzy (like most people in portland are these days) she will likely leave something to be desired- and even she would admit to that. when you operate a business that is in a rougher part of town and have to be assertive, tough and direct- it takes a special type of person to run the show the way she does. very impressed by Gwen. she made the experience better than it should have otherwise been, and I would recommend her location to anyone who has moving business to execute in the northwest Portland area. thanks gwen- keep up the good work and continue not to pander.ELLIOTT JAMES C.
Customer did not leave a comment.Nicholas M.
Gwen who is the manager, was very disrespectful and unprofessional. It's sad that whomever is involved in decision making for this location would actually hire an individual who is so rude and uneducated in the area of customer service and the moving industry. It's also Gwen's job to inform and train her employees on the rules and regulations which is apparent that she has failed in this department too. I had to call the area field manager, Lexi who was very knowledgeable and caring. Gwen should take some pointers from her. Overall, Gwen is rude, incompetent, and should not be in a managerial position. Sad.Joseph C.
Get the mechanics checked before giving the vehicle outCHRISTOPHER C.
Customer did not leave a comment.BRENNAN Q.
Customer did not leave a comment.BAMBIE LYNN M.
I booked with another location, but was rescheduled two days before the move because their inventory was wrong. Would have been great for them to inform me that Van's Towing handles things...a bit different then all other Uhaul locations which ends up costing their customers much more money, their safety, and their piece of mind. - Check In Took 30 Mins - No Parking - No Bathroom - Next to Homeless Encampment and not safe to leave car or Uhaul - Guy gave me the wrong truck (mileage, gas way off) - You have to pay for street parking for both you and the Uhaul Truck upon delivery I've rented from Uhaul 15 times over the past 20 years and it's always been incredibly smooth. This was by far the worst experience I've ever had.JACOB J.
Customer did not leave a comment.Matt L.
I love using this location. It's not in the prettiest part of town, but it is convenient for where I live, and the staff is always pleasant, knowledgeable and efficient. Keep up the great work!ANDREW W.
Customer did not leave a comment.ALISHA DIANNE K.
Lady running it was a baddyDEVON D.
Customer did not leave a comment.LATANYA M.
Service was great. The location was a little run down.Matthew T.
I was told I had until 5:00 to return the truck. Fortunately my partner arrived ahead of me at 4:42. She saw the U-haul worker attempting to close up and lock the gate and the worker claimed it was already 5:00. I arrived 4 minutes later (4:46) and saw him again attempting to lock up the gate. I asked him "I have until 5:00 right?" He simply replied, "I'm leaving."PAUL EDMUND P.
Employee who checked me, never wore a mask. The employee who checked me out was not wearing a mask when i entered. They called me to tell me they do not offer overnight drop-off, offered 24 rental with no extra fee- but I still was charged a fee. They also forgot they offered me that when I arrived for pick up, so they pushed me to be back by 5pm. When I returned the following morning, they charged me for x4 the amount of miles I drove. I drove around 25 miles. They recorded the amount of miles I started with incorrectly. Will not refer this location again, will recommend the location on Johnson over this place.ERIN ELIZABETH M.
Customer did not leave a comment.Angela K.
I received my vehicle late, setting back my whole move. The uhaul system shut down during the pickup process so I didn't get to utilize my full time slot. The area is poor and is surrounded by homeless tents. The drop off process was questionable at best, there is minimal instructions and crazy drugged homeless surrounding the location.Louis K.
There was food and sticky stuff on cupholders and handles and some crumbs. Great customer service at the front desk though! :)HANNAH RENAE B.
Like 10 different things. Figure it out.Nicholas T.
The service at this location was excellent. My next sentence is NOT a reflection on them. I will never use U-HAUL ever again because of the inconvenient, confusing, and stupid ass system currently in place at UHAUL.com to return a truck after hours. That process pissed me off more than anything has in the last 6 months of living through COVID. Let that sink in. Never again will I give UHAUL my money or let anyone close to me use UHAUL. The folks at this location are great.DANA MATTHEW V.
Keep up the great work!andy W.
Have a xeroxed sheet of return rules checklist for each customer to take when they pick up keys.ANDREW H.
Overall the process of renting a cargo van from u-haul was frustrating, convoluted and just plain awful. If I could have found any other company that was close to where I live I would never have used u-haul and it goes without saying I will avoid this company at all costs in the future. First of all let me be clear this wasn't an issue with the people, they were okay and I'm guessing it's not a great job. It's hard to imagine a company that has implemented such a truly terrible customer experience from start to finish and other than having close to a monopoly I can't think of any reason it remains in business. 1. The online system happily took my reservation to pickup a vehicle on November 25th. When I realized the next day that was Thanksgiving Day I called and sure enough the location would be closed. It's a simple validation check. I changed my dates to Nov 24th - 27th 2. I call a week before to verify my reservation and find out if I can just provide my ID on pickup instead of uploading everything online. I have an older phone which doesn't work that well and the camera app doesn't work half the time. I am assured that will be fine 3. A few days before my reservation I get an email that the reservation has been moved to another location with no explanation why so I call in and am told the vehicle was damaged and will be out of service. I asked if they could arrange to have another one sent over since the new location is less convenient for me as I will be walking there and I am told that is not an option. 4. I receive another email a couple of days before the rental telling me that the reservation has been changed to U-Haul Truck Share and how to perform entire process with my smartphone which as I just explained is not a good option in my case. I call again and am told I can still do the pickup in person. 5. I arrive the morning of the pickup and the person tells me I need to take a photo of my license and upload it to the portal. I am standing right in front of them. After a few attempts which are half successful they input the rest and I finally get the cargo van. I rent cars all the time and have never had to go through such a laborious process, you hand them your license and swipe a credit card and that's that. Even in the pandemic I can hold the card against the plastic shield and they can type in my license number. Why u-haul makes this such an issue is beyond my understanding and anti-customer focused to say the least. 6. I confirmed when I rented it that the location would be open Nov 26th as I will probably finish early and am told it would be and the hours were 9-5. I finished on the afternoon of the 26th and when I arrived at the location around 4:30 of course they were closed that day. Luckily I had reserved it until the following day just in case so I brought it back the next morning. From start to finish one of the worst customer experiences I have had in a long time. If renting a car is so quick and seamless why is renting a van such a painful experience? Why does u-haul force customers to complete this process digitally? Maybe the customer isn't that comfortable with technology or perhaps they assume this should be like every other rental. If u-haul doesn't want this type of customer they should be honest about it before allowing the reservation by saying if you cannot complete everything digitally then take your business elsewhere. I certainly will.raymond M.
The young man with purple hair who signed me in and out didnt seem to really want to be there or to interact. My partner pointed out the place could have been entirely self service, for all the info he provided, or interest he showed in his job. Also I was told the gas was "at about half" . When I started the van I noticed it indeed was actually below half by a bit. I drove the van a total of 4 miles, and added $5 gas to it therefore, to overshoot. The clerk then charged me an extra $ 3.98 and when I asked about the charge said it was for gas because it wasn't on half when i returned it. I explained it wasnt on half when I got it, and had even added gas beyond the miles used. He said "I cant help you" and finally gave me the name of the manager. When I asked his name in order to reference the interaction, he got really defensive and snapped, "THAT is none of your business" and hung up. Kind of a bizarre reaction. But the second I walked into the Quimby location and was not even greeted, I could tell it was going to be a sub par experience. He also made a big favor out of signing me in and seemed really put out that i didn't opt to download links on my phone and upload my lisence myself, when I was standing there in person. Not to mention, didnt check in any equipment (handtruck) upon return. He clearly didn't seem to want to lift much of a finger. And perhaps just a job mismatch. In any case, the other reps, his manager, and the other locations I spoke with were all lovely and professional. Also the van was fine and the rate was good. Wouldnt rec the Quimby location, however, so as not to subject others to this level of disregard. Kind of disappointing, but Uhaul in general is still a good company. Think they just need to be aware of certain clerks "above" a little customer service.RACHEL C.
Customer did not leave a comment.KENNETH B.
The van was in excellent condition and the service was greatFERNANDO G.
Customer did not leave a comment.CYNTHIA M R.
The people were kind and thorough. We got their late and they were still very helpful to were too park it.EMILIANO I.
Way overcharged on fuel. Apparently this is the norm for this location. I will not be renting from this location again and frankly I don't know if I want to use U-Hail again after this experience.Jennifer F.
Drop off box is not clearly labeled and expect to be yelled at by homeless people because there is a homeless camp across the street. Do not drop off late at night (which in the winter is after 4pm).ELENI P.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.JUAN V.
Customer did not leave a comment.Maxim D.
There was some trash left in the truck. But otherwise it was a great experience!Steven B.
Customer did not leave a comment.todd C.
I got a call after I took the truck from Van's, asking what was the milage when I took the vehicle (the form said 99999.9). I gave them an estimate based on the miles I thought I'd driven. The reason to give a 2-star review was on after-hours checkin I put in the odometer reading and the check-in app refused it because it was lower than the starting milage.KEVIN L.
The people working there were super nice but the van was dirty insideScott S.
Customer did not leave a comment.CASE B.
Customer did not leave a comment.SKYLER H.
Customer did not leave a comment.LEAH S.
Don't advertise. $20 daily rental that turns into a $70 or $80 invoice. The undefined â€œtaxesâ€ are bit much. Be more transparent.JAMES THOMAS K.
The lady that made our contract was super helpful and friendly. She took the time to explain everything to us (since we had never used U haul before). Great customer experience thanks to herMassimiliano M.
Gwen was awesome.NEAL R.
Customer did not leave a comment.Christopher A.
It would be helpful to give a few tips on how to use the truck - on things that are different from a car. For example, if the truck had high beam lights I was unable to find out how to turn them on.JEANETTE T.
An older rude gentleman. The younger person told me that I could return by 5 pm and he would check me in. I got there at 4:50 and older gentleman we are closed and was rude. Another guy got up and helped and told they other guy he was rude to me.CAROL W.
Customer did not leave a comment.AMANDA DEANNE N.
Customer did not leave a comment.JEREMY LEE T.
Customer did not leave a comment.MARIA B.
Charged for two gallons of gas even tho I had refilled accurately to correct levelNicholas K.
I was over charged. I turned the truck in early with more gas then it had.PHILIP R.
If you're not likely to be there at drop-off time, make sure the customer knows that, and understands the procedure for when nobody's there.William S.
My car was hit by one of the locations U Haul trucks and they wouldn't help me contact the customer who committed a hit and run! They knew who rented the truck, but the person working didn't do anything to help me. This seems insane! The renter committed a crime while driving a uhaul and nothing was done:MARJORIE L.
I will never rent from Uhaul again. The experience I encountered when returning the car was unacceptable and is why I won't use Uhaul in the future.DAVID MICHAEL P.
Woman who got me set up was AMAZING and so KIND!Robert G.
Customer did not leave a comment.EIAN C.
Really enjoyed the new vehicle. Sean - the guy that helped me out, was great. Huge potential!JEREMY B.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Fahmid H.
It was extremely inconvenient that my original reservation was moved to this location that closes at 5pm. I called and asked if I could arrive at 5:15 and the employee said â€œwe close at 5â€ and did not offer me advice or suggestions. I had to leave work early to pick up rental. I am confused as to why I was charged upon pick up rental and charged again through the after hours drop off procedure. Please extend your hours.RAMON T.
nice peopleJOSHUA W.
Customer did not leave a comment.Kevin H.
oil was low and so was the coolant . I added some of each. The attendant waited for me as I was stuck in traffic. That was above and beyond. I was charged more than the original contract. I did not need the insurance as moving trucks are covered on my auto insurance . You should make sure people know this charge has been included in their bill.julie K.
The truck I rented had zero gas. The meter was below E. I had to find a gas station and put in $30 to get the tank up to even 1/8 to be able to actually move. I was not reimbursed for the money I added to their empty tank. Nor was I reimbursed for the 2-3 miles out of the way I had to travel with the truck to get the gas. Not to mention the service representative that was checking my backup contact was extremely rude to both me and the contact she called. Before leaving I had to confirm that the dolly and moving pads I paid for were in the truck (which they weren't). A horrible experience that took an hr of my time to pick up that could have been spent actually moving. Uhaul really needs to get it together. A dog could pull together a better business model.Destiny A.
Customer did not leave a comment.Lyle B.
Keep the guys that work there. They are great at the job and keep the pace moving so people aren't waiting around. Top notch crewSHAKA C.
The you g man who helped us was great!CAROL A C.
Really easy and answered the phone really fast.Jamys O.
I liked the online reservation and return system. I had to extend my rental time. It made it quite simple.DANIEL WILLIAM C.
Customer did not leave a comment.Alexander S.
The gate was locked. There was no drop box marked as indicated. I had to just throw the key over the fence since there was no way to secure it. I was not comfortable with this or this location at all.Steve S.
Customer did not leave a comment.Audrey D.
Customer did not leave a comment.Patricia F.
The visual presentation of the location is weak. The office is a trailer, the signage is not totally clear, etc. The rental experience was fine itself.Andrew S.
Customer did not leave a comment.Tom L.
The person in charge did not help me at all. He said was to busy and did not tell me about the mail box for return the keys after hours.brenda S.
Really easy and mostly done online. Loved itGrace H.
Customer did not leave a comment.Jaime D.
Very nice customer service, but probably need a bit more help as shirt on staff. Wonderful guy who was very patient and helped me with the truck pickup.Loc T.
I arrived about 15 minutes early. Open time is 9am. Nobody showed up until 9:20 and that took a couple of phone calls. The truck was not clean. When returning the vehicle the experience was much better.Vince D.
More updated equipment and rental locations would be nice.FRANCIS PAUL H.
Customer did not leave a comment.Gwendolyn C.
Customer did not leave a comment.JULIE Y.
Customer did not leave a comment.Julie Y.
offer seating. There were lots of people waitingRoylene R.
The employee dropped my moving blankets on the ground. They were covered in dirt and leaves. He then proceeded to put them in the truck without dusting them off. There was nowhere to park the truck after I was done. There was a long line during my drop off. One person was working the counter while another sat behind them and played on their phone.TAYLOR S.
The guy that helped me was very nice and professional. I noticed a crack in the windshield in the first truck and they were able to swap the truck for another one. Both trucks were pretty filthy inside and out.Roni R.
Customer did not leave a comment.JOSHUA W.
customer service was really good, good communicationAllegra B.
This location was in an unsafe looking part of town, tucked underneath a highway. The lot was packed, with no room for new trucks, and the building was an old trailer. The employees were intentionally not helpful- they even gave me a phone number to call that wasn't a real phone number. I felt like I needed to call Uhaul to confirm that this was a real location and these were real employees- it looked and felt incredibly unsavory and unwelcoming.Morgan D.
Customer did not leave a comment.ALAN SCOTT W.
Customer did not leave a comment.ZAKARIA B.
Customer did not leave a comment.DEVIN JOHN W.
Your website stinks and numerous customers were having problems getting numbers and validations - the poor guy behind the counter kept his cool though and got me out of there in ten minutes. During that time I was attempting to use your website and it wasn't helpful in the leastBRADLEY JAMES A.