Trailer Rental & Towing in Portland, OR at Vans Towing Inc

Awesome service!!! Jerry was very nice & provided amazing customer service. Will definitely be using this location again & will be recommending to friends. Thank you so much!!!

Train new employees more thoroughly please!!! Made for a very frustrating experience

The location on nw 15th and Quimby is be far the most unprofessional business I have EVER had the misfortune of dealing with. I had a 1:00pm reservation for a pickup truck, showed up 10 minutes early only to find no one on the premises. I called the phone number provided 3 times and it went to voicemail. I called Uhaul customer service who then called the employees of that location and even they couldn't get anyone to answer the phone. They then called the route manager who also attempted to call the employees there and they got no answer as well. All the while there was another customer besides me waiting to pick up a truck as well and also had no idea what was going on. I waited around for 45 minutes after my pickup time was scheduled and received absolutely no call or help from anyone at this location whatsoever. By that time uhaul customer service attempted to find me a truck at a different location but by the time one was available it was too late for me to be able to use it putting me a full day behind schedule. The place is also a total mess. There's junk littered all over the place and honestly looks like a total dump, I guess that should've been my clue. Finally an employee from that location contacted me an hour and 40 minutes past my reservation only to flat out lie to me about the contact info I gave them saying I gave them the wrong phone number which is impossible because my phone number was used by customer service to pull up my contract with no problem. He then lied further by saying that he sent an email with the pick up info on it, which he absolutely did not. Needless to say I will NEVER go back there and will tell everyone I know to never go there either. Uhaul customer service did end up making it right once it was taken out of the very incompetent and unprofessional hands of the Quimby location. I ended up going to the one on NE Broadway and they were just great. How the location on Quimby is allowed to continue to operate is beyond me, but hopefully they'll be gone soon before they can screw over someone else. If it was possible to give them zero stars that's actually how I'd rate them.

I'm shocked that this location is still being supported by Uhaul. The service was appalling, the reviews are poor. While I was waiting for to pickup my DIRTY vehicle, I overheard the 1 employee talking on speakerphone where 2 customers on 2 separate phone calls complained they were being overcharged. The contract stated that the vehicle had 1/4 fuel, but it actually had closer to 1/8 of a tank of fuel. The employee told me that he would credit me when I returned the truck. I return the truck the next day and they have 1 employee again. I had to wait 50 minutes in their unheated, dirty trailer to return my Uhaul. When I asked for my credit, he told me that I misunderstood him and he can't give me a credit. Uhaul owes me for that extra gasoline that I purchased. I don't think I will ever use Uhaul again.

The “new guy” was great! And rocked his first day at this location! Super appreciate of his good vibes :)

Worst experience I’ve ever had.

I rented a 10’ truck on Saturday 9/30 from U-Haul on Quimby st. to move from downtown Portland, 97201 to Milwaukee, 97222. I specified on the website that I would be dropping off the truck at the Milwaukie location at the above zip code and it didn=E2=80=99t prompt any restrictions or fees to that input, when I picked up the truck from the U-Haul on Quimby, the representative did NOT let us know (there were two of us and we can both attest to that) that this was a two way rental, he estimated the number of miles to be driven based on the two way distance between the two homes, and that was only because we (myself and my friend) were having second thoughts about coming back to downtown to pick up her car, nonetheless we EXPLICITLY said that we would be dropping the truck off at another location and we did not hear any objection to that. The next morning I arrived at the U-Haul location on SE 82Nd in Milwaukee and they told me that per the contract I couldn’t drop it off at their location without incurring heavy fees, and so I had to drive it all the way back to the Quimby location which resulted in doubling the miles I had driven. When we confronted the representative on Quimby that he never told us that this wasn’t a one way rental, he claimed that he did tell us even though the both of us were there and know that he did not and then made up some explanation about how the key tag attached was one for two way rentals which, again, he never told us. I expect a refund for at least half the amount of miles due to this error on your part, I also have pictures documenting the odometer that are geotagged and have time stamps.

The truck was perfect! Was gassed up and ready to go! They even let us pick it up early! Very easy to work with! Would highly recommend this uhaul location. Easy to get in and out of even though it was in busy downtown Portland.

I did self-checkout after hours. The mobile website wouldnt accept some of my photos. Everything else went well.

very easy to drop off and complete the process

Jerry -- totally nice guy. Really appreciate the friendly and fast service.

Don't use Vans Towing as a pickup or drop off location any more. Very unprofessional and didn't describe anything really. Will continue renting from uhaul at different locations but not from Vans Towing lot.

Jeffrey is delightfully quirky. I've worked with him twice. He's helpful and goes the extra mile to get you what you need for your move.

checkout person was very helpful!

I like the guy that is always at the counter. A bit quirky but I admire that in people. Seems to care about his job and always has a smile.

The man that assisted me was awesome. Thank you!

Our truck was dirty, and the online check-out did not work very well, because I had not completed my UHaul account. it would have been a good idea to send me information about that before I showed up at the location.

My reservation was for 9, but we didn't get the truck until almost 9:30. It was way backed up, with only one person working both the desk and outside with the trucks. The office was tiny, crowded & overflowing with stacks of boxes. An annoying movie trailer blared over & over & over for the entire 30 minutes we had to stand in line. I was basically handed the keys with no instructions about the truck itself; there was no manual in the truck and the handout he gave me was in French. I have rented several U-Haul trucks over the years and this was by far the most unprofessional experience I have had.

The man working was rude, dirty, and mentally impaired. I was also charged for two days. When I dropped off my van, there were homeless people camping inside of the property. I will NEVER come back to this location.

I use them all the time. Jeffery is knowledgable, helpful and fast!

Rental was not ready when I arrived, even though I called to confirm the day before. I had to wait over 1 hour before a truck was available. While waiting there for an hour, staff was extremely unprofessional and made numerous inappropriate comments directed at female customers. I do not recommend - especially if you are a female going here alone.

The staff keep a very positive environment in stressful times,

This was by far the worst experience I've ever had in my twenty years of using uhaul. I have never had a problem with a uhaul but I had a problem with the emergency brakE locking up. I got it unlocked but the foot pedal was still fully depressed and the van still recognized it as being on so I had a blaring alarm in my ear the entire time I drove the van. When I brought it up as a very real problem to the middle aged red haired individual who runs your Portland Oregon NW quimby location his response was, and I quote, "Good luck". This is horrendous and unacceptable. It makes me want never to use uhaul again. This individual should not be representing your company to the general public.

Jeffery was extremely accommodating.

Lance was beyond expectation! He had three of us customers at once and took care of all of us alone and efficiently! Very very impressed!