Customer Reviews for Vapor Vault
(U-Haul Neighborhood Dealer)

122 reviews

10540 W Indian School Rd Ste 1A   Phoenix, AZ 85037

(623) 748-0445

Hours

  • Mon–Sat
    10 am–6:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed

Services at this Location:

Contact Us

(623) 748-0445

10540 W Indian School Rd Ste 1A
Phoenix, AZ 85037

Services at this Location:

Hours

  • Mon–Sat
    10 am–6:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service and good people

joe J. 
Rating:
3.0

Julia was very friendly and provided great customer service however, the mileage and gas levels were off significantly when I checked out the truck I informed her but there was nothing she could do so I called the customer service number. If these two important items were correct I would give this business a 5 star review

KARINA S. 
Rating:
5.0

Customer did not leave a comment.

Paola G. 
Rating:
5.0

Would've loved for my reservation to have actually been fulfilled through my scheduled pick up location. I was sent 20 minutes in the opposite direction I needed to be going to get the truck I needed due to the location I scheduled at not having the truck I needed.

Rheann T. 
Rating:
5.0

Customer did not leave a comment.

Armando R. 
Rating:
5.0

Customer did not leave a comment.

barry S. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Prompt and very good service.

cinthia V. 
Rating:
5.0

Location and staff were great.

JOANNA R. 
Rating:
5.0

Needs better signage but everything else is great!

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Andrea N. 
Rating:
4.0

I be would recommend maybe having better signage so you know where you are going, however service by both people I spoke to was great and prices good. I would use this location again.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Miriam G. 
Rating:
5.0

Only concern is didn't get copy of final bill sent to my email that I can tell but otherwise awesome service

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Blanca A. 
Rating:
3.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

Abraham C. 
Rating:
5.0

Great customer service

dion D. 
Rating:
5.0

Customer did not leave a comment.

andrew B. 
Rating:
5.0

The Customer Service was great! The auto transport was in great condition and the process was quick. Wonderful experience with this rental. Thank you!

Callie W. 
Rating:
5.0

Customer did not leave a comment.

Rebekah B. 
Rating:
5.0

Customer did not leave a comment.

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

Latashia B. 
Rating:
5.0

Customer did not leave a comment.

martin S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS Z. 
Rating:
5.0

Make the equipment look a little better because.when your towing a vehicle on a long distance it's a little nerve racking thinking the trailer may not make it the to where you going.

DENNIS A. 
Rating:
5.0

Original location did not have a truck and I was not informed about it, until I walked into original location

Flor B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

The connections were not hooked up for the brakes. He never tested the hazard lights or the left & right blinkers. The connections were dragging on the ground.

Claudia S. 
Rating:
1.0

My comments are that 2 years in a row my experience with Uhaul was horrible and not only was I completely inconvenienced but because of UHAULS mistakes it set off my stress level and I had to pay for a truck for 1 days when I made one trip with it. I had to pay more money for mileage and gasoline OMG I'm going to fight for my rights as a consumer and I will be contacting Uhaul NEVER AGAIN WILL I USE UHAUL OR THEIR MOVERS OR THEIR STORAGE FACILITY LOCATIONS

Pamela H. 
Rating:
5.0

Thank you!

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Aleksander B. 
Rating:
5.0

The engine light was on when I turned on the vehicle to confirm the gas & mileage. I also saw the gas cap was off. I called uhaul to report it who stated this shouldn't be an issue. The tire pressure light came on to say it was low. I used the uhaul to drive only 9 miles total since it didn't feel safe. The gas depleted quickly too. I put in 5 gallons to refill it to where it was at. This has never happened before. This particular uhaul vehicle was not a great experience.

Rachelle H. 
Rating:
5.0

Nice truck clean and lots of room..

Juan L. 
Rating:
5.0

Rental was smooth and easy and very professional .service was also excellent.thank you u - haul..

Pete A. 
Rating:
5.0

The service was exceptional! Julia was super helpful and made the entire process smooth.

Angelek L. 
Rating:
5.0

Customer did not leave a comment.

Takarra T. 
Rating:
5.0

Really great customer service and fast in and out

Jennifer M. 
Rating:
3.0

difficult location to find due to lack of large signage.

Ronald K. 
Rating:
5.0

The young women that attended me was outstanding with everything she did!!!

David R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The owners at this location are awesome, friendly and helpful

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Always nice, friendly and efficient.

Angela W. 
Rating:
1.0

Very dirty We never received our invoice. Still wondering how much we will be charged.. Engine light was on. Handel bar torn The manager/Husband warned us that he will charge 25 for cleaning if we left anything. The manager/Husband insisted we needed to buy insurance. Rod 480-323-8861

Rod G. 
Rating:
1.0

Customer did not leave a comment.

Julia A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

Make sure equipment has all fully functional parts. The eww we equipment I used w as a missing a clip and chain was damaged. This makes it illegal to use. That is what I was told by the next drop off location.

Jose C. 
Rating:
5.0

No comment...a swell experience overall.

Ruben O. 
Rating:
5.0

The staff Julia and Zach have the best customer service attitude ever. Cheerful and professional. I hope I got their names right. Thank you

TamaraL A. 
Rating:
3.0

There is no signage visible from the road. There is nothing in the entire plaza that indicates there is a U-Haul store there unless you get up very close to the actual business. It didn't help that when I tried to call, chat, and go online to get information about where the office was located, I was on hold for over 30 minutes, the chat feature kept disconnecting me, and the online check-in process was not working.

James M. 
Rating:
5.0

Customer did not leave a comment.

Melecio M. 
Rating:
5.0

Very friendly and flexible with last minute changes to my moving supply needs. They ensure the trailer was appropriately hooked and that everything was working before I left the lot.

Marisol C. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE M. 
Rating:
5.0

Julia was great! Super helpful

Sarah L. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Front desk lady was super helpful, made the experience a lot nicer to deal with.

Garrett H. 
Rating:
4.0

The proprietors were friendly and helpful. I was able to pick up, and drop off, the equipment in almost no time with no hassle.

Douglas C. 
Rating:
5.0

Great customer service!

Eva K. 
Rating:
5.0

Customer did not leave a comment.

Chuong V. 
Rating:
5.0

Customer did not leave a comment.

Ernest S. 
Rating:
4.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

FELICIA A. 
Rating:
1.0

Customer did not leave a comment.

MARLEY W. 
Rating:
5.0

Customer did not leave a comment.

ERWIN B. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN V. 
Rating:
5.0

Customer did not leave a comment.

DEWANE M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY K. 
Rating:
4.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Very good service. I recommend them.

ODALIS A. 
Rating:
5.0

Customer did not leave a comment.

Eleodoro J. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN A. 
Rating:
5.0

Great and ready for pick up when I arrived. Thanks

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

KATE G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE B. 
Rating:
5.0

Everything was great, except for the price. I cannot believe I payed 5,700.00 one way from AZ to Cheyenne, Wyoming. I really feel cheated.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Great job. Helpful.

LAURA E. 
Rating:
4.0

N/A

DAVID J. 
Rating:
5.0

Friendly people easy to work with.

DALE T. 
Rating:
5.0

Good customer service.

John M. 
Rating:
3.0

Friendly - no problem checking in or out. Had to put gas in truck shortly after getting it as it had less than a 1/2 tank, but either now or later anyway.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Abbie Z. 
Rating:
5.0

Professional staff, very helpful and friendly.

WILLIAM F. 
Rating:
5.0

Staff was very friendly. Appreciated the fact that they called me to verify reservation and advised on equipment rental needs.

TROY M. 
Rating:
4.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Great people working there.

SHEILA T. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Owner was ectremely nice and very helpful.

PATRICIA H. 
Rating:
1.0

Customer did not leave a comment.

Matthew J. 
Rating:
1.0

The engine light came on 10 miles down the road so it wasn't serviced recently. When trying to return the truck, the app would not accept the odometer picture after 30 minutes taking pictures then waited on hold for over an hour to get customer service. I think $.79 a mile additional charge is a rip off when it's $.20 more than other places. The location was convenient but I will not use U Haul again!

Meredith J. 
No reviews have been submitted for this location.

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