Customer Reviews for Vault Storage
(U-Haul Neighborhood Dealer)

77 reviews

212 Church Rd   North Wales, PA 19454

(267) 613-4176

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(267) 613-4176

212 Church Rd
North Wales, PA 19454

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

To just ensure no pet hair left on seats.

Jessica H. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Guninder S. 
Rating:
5.0

Great experience!

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

This location is a bit hidden and there are two Church "streets" (One street, one called road.) My GPS took me to the wrong location first. Likely my fault. I also actually thought I was choosing a larger facility nearby; but Jennifer ? worker there was great.

Anne F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

The rental was great and the place was well organized. However, an access code was needed to get to the trucks, and I was not provided this code upon reserving my uhaul. I spent 27 minutes on the phone waiting to find out how I could get to my rental truck (I had the key!), when I should have been moving already by that point. Everything else was fine, but it was a less than pleasant start to the day.

Nicholas H. 
Rating:
3.0

Customer did not leave a comment.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
2.0

Gate codes and other things made it a nightmare

Ahnaf S. 
Rating:
1.0

Confusing directions for pickup and dropoff. Called customer service and they were dismissive and of no assistance.

Dan C. 
Rating:
5.0

Only problem I had was not able to change my pick time. I did the edit and it did not go thru. But it all worked out. Thank you for renting me your van.

Zelda A. 
Rating:
5.0

Easy and smooth sailing

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Rocio M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Very easy to deal with . Both people I dealt with were extremely nice

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

The person who helped me was very nice and courteous.

KHAMIS K. 
Rating:
5.0

Interior of the truck was dirty. Problem with the electric door locks; passenger side would not unlock from driver's side. Although the pick up/drop off location waived the after-hours return fee, it is ridiculous that you charge $20.00 to return the vehicle after hours, especially if the facility is capable of returning after hours. When making reservations online, please disclose ALL additional surcharges, taxes and fees.

Michael S. 
Rating:
5.0

The Lady working the desk was great, was one of the better customer service experience I have ever had. No I am not related to her and do not know her. Thx

Michael B. 
Rating:
5.0

Simple and straight forward.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Vivek P. 
Rating:
5.0

I was shocked by how well this went. This was a great experience that I told multiple people about during and after my rental. Thank you!

David B. 
Rating:
1.0

Enter the right address for God sake

joseph H. 
Rating:
5.0

Excellent customer service

Josh A. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Pavane was extremely helpful when I had to go inside the facility because my mobile phone check-in could not read my location.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

amir Z. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

If you drop the truck off, make sure to call the location to confirm they received it. I got an email from U-haul 4 days later stating that I hadn't returned the truck yet. This was because the location didn't register that it was dropped off on the appropriate date/time.

Benny J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RONNIE R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

Gordon I. 
Rating:
5.0

Vault was awesome!! Pavan(?) provided fantastic customer service!!! However, your website/app are terrible!!!! Maybe the worst experience ever. Would not recognize my location regardless of what I tried!! Google maps, no problem. U-Haul app/website huge problem!! Fix you sites before offering online pick up or drop off!!

Carl G. 
Rating:
5.0

Staff friendly and knowledgable , great experience !

Ed D. 
Rating:
5.0

Customer did not leave a comment.

Ayla O. 
Rating:
4.0

My only complaint is that we got charged for the extra insurance even though we declined it. Otherwise everything was wonderful and the nice woman who helped us was amazing! She made it quick and easy!

Ann M. 
Rating:
4.0

Customer did not leave a comment.

Hannah J. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Pavane is the best. She was super helpful and friendly.

Kirk S. 
Rating:
5.0

Nothing really, the service was excellent, better than most u-haul places I've used. I will definitely go back!

Adam T. 
Rating:
4.0

Customer did not leave a comment.

Olga R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

This was a much better location than the last time I rented a UHaul vehicle. The van was clean, ran smoothly, and the people who helped me were professional and courteous.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Chelsea J. 
Rating:
2.0

I ordered and paid for moving blankets and a dolly that were not with th truck when I picked it up so we had to go without. Also the truck was at a 24 hour facility behind locked gates so we had to wait for someone to come open the gates before we could get to the truck delaying our move. I called uhaul and they didnt have the information to get to the truck either.

Deirdre D. 
Rating:
3.0

The girl tried to clarify the issues with the U-Haul transportation company or U-Haul Trafficking so that we would be able to leave it there but when she was explaining the story to traffic getting it wasn't even close to what I told her what I went through in North Carolina so I guess overall my experience was pretty poor

Robert F. 
Rating:
5.0

Please get lift gate equipped vehicles, you exceed Penske in every aspect but liftgate availibility...

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
3.0

We were told that we would be charged for the additional day, but the clerk working didn't know what that charge would be. The assistant manager who must do most of the work was walking the complex and wasn't available when we made the return. The clerk was nice and friendly, but not very helpful or knowledgeable.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

Shaun R. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
4.0

I wouldn't change anything1

Judith L R. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A. 
Rating:
5.0

Representative was friendly and helpful. Highly recommended!

John B. 
Rating:
5.0

Staff was very helpful, friendly and courteous. Don't change a thing!

Richard L. 
Rating:
5.0

Very friendly welcome and asked only the necessary questions. Very respectful

Roque L. 
Rating:
5.0

Nothing, Everything was professionally done.

Richard A. 
Rating:
3.0

I didn't pick this location to get the truck, I picked Skippack. Being 10 miles out of the way was a nusience.

Rose P. 
Rating:
3.0

Reservation process had to be repeated onsite. Additionally the right hand turn signal was not functioning.

Bryan Y. 
Rating:
5.0

????????????????

mark C. 
Rating:
4.0

Customer did not leave a comment.

Tomoji K. 
Rating:
1.0

This was our drop off location. I was told i could drop my truck off after hours and use the app to check in. It was after dark when i got there and i was not even sure i was at the right place. There is no uhaul signs. The only sign said vault storage. There were no other uhaul trucks anywhere that i could see. It would have been nice if we were told in advance that this was not an actual uhaul location. I finally found a small uhaul drop box for the keys. When i tried to check out online the website would not let me check out. The whole drop off experience was not good.

Kenny E. 
No reviews have been submitted for this location.

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