Customer Reviews for Venus And Barbs Delivery LLC
(U-Haul Neighborhood Dealer)

122 reviews

701 N 4th St   Steubenville, OH 43952

(740) 314-1579

Office Hours

  • Mon-Fri: 10 am–10 pm
  • Sat-Sun: 10 am–8 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(740) 314-1579

701 N 4th St
Steubenville, OH 43952

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–10 pm
  • Sat-Sun: 10 am–8 pm
Special Operating Hours
  • 5/27/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was friendly and helpful. Quick check in truck was clean .

DeLeonardis M 
Rating:
1.0

Customer did not leave a comment.

anthony c 
Rating:
5.0

There was a headlight burned out on the truck. Other than that, perfect!

Julia A 
Rating:
5.0

Great customer service, super friendly and polite. Quick to answer phone and any questions.

Allan R 
Rating:
5.0

Let the customer know that online says u pay when u drop off the haul no I had to pay for it when I picked it up. Other than that the services was great. The owner was a very nice Gentleman and was very helpful with his customers.

Jennifer S 
Rating:
1.0

Pickup location was not where I originally reserved. I incurred an additional 40 miles just to get the truck to my home/return rental truck to the changed location because my “guaranteed reservation” wasn’t available where I reserved it. I mentioned this to owner and rather than offer me the $50 credit I’m supposed to receive if my reservation isn’t honored, he accused me of lying about my original reservation. When I offered to show him my email confirming my reservation at a different location and the voicemail I have stating I’d need to get the truck somewhere else, he said “no I’m good”, put his phone to his ear and walked away. The truck he gave me had 170,000 miles, no windshield washer fluid, was severely out of alignment, and the brake service light flashing at times. It was also very clearly in a severe wreck and the owner refused to make note of any preexisting damage with me. Leather seats were ripped and poked legs, cup holders were covered in black soot. I was charged daily rental for moving blankets that were never received and when I asked for refund the owner took $5 out of his pocket and said “there”. I told him I was charged for 4 days, so he owed me $15 more and he just walked away. I’d like my $15 back for the moving blankets he never gave me, the $50 reservation guarantee credit, and the miles credited for the difference in distance between locations.

Melissa B 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
3.0

It was filthy n smelled horrible, bags of fast food on the floor n a nasty gal. Of water I didn’t want to touch! It said it had an 1/8 of a tank it was exactly on E. Never will I go there again!

Judi K 
Rating:
5.0

The equipment was ready when I arrived and cleaned right when I returned to be ready for the next guy. Most of all, I received a smile and firm handshake when I left. Venus and Barbs is an asset to the Steubenville business community !

David A 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
3.0

The guy that waited on me was very rude and argumentative for no reason. I would not recommend anybody to go to that place where a U-Haul. My price was way higher than what it should have been

Alyssa H 
Rating:
1.0

No parking and bad location!!

Shane A 
Rating:
1.0

I checked in fully online. When I was finished checking in, I was instructed to go inside, skip the line, and pickup my keys. When I went inside, there were a few people in line. I let the man at the counter know that I checked in online and simply asked if I should wait in the line or just grab my keys and go. He accused me of being rude just for asking because there were other people in line. Why does the website say “skip the line and go straight to the counter” then? I would never pickup from this location again.

Jeffrey W 
Rating:
2.0

Customer did not leave a comment.

Brian G 
Rating:
3.0

Actually, the gentlemen working here were fabulous. They were kind, responsive, and quick to get me on my way. The truck was newer, so it was nice and clean. The area where this is located is a bit rough. I would go back myself, but not sure I would ask my wife to get something there.

Robert S 
Rating:
5.0

Gentleman was very courteous and vehicle was in perfect order. Would gladly do business again.

REBECCA R 
Rating:
5.0

Customer did not leave a comment.

Amy F 
Rating:
5.0

Very Please, Very professional and willing to help. Friendly And bubbly Definitely will be renting again .

Terrie B 
Rating:
5.0

Customer did not leave a comment.

Jerona F 
Rating:
3.0

Customer did not leave a comment.

Gerald P 
Rating:
1.0

The gentleman running this shop charged me for an extra day and drove over 100 extra miles after I dropped it off. Corporate only refunded me for the extra day. Do not rent from this shop.

Jacob S 
Rating:
2.0

The delivery process was difficult. No room to maneuver and remover the trailer. Luckily I had two friends much younger than myself who had to help lift the trailer off of the truck and push it back into a spot that walls allow us to back out of the lot. Also the owner was rude and not a very good representative of the u-haul brand. He kept making snide remarks under his breath loud enough for me to hear him simply because I asked him to please check the equipment in while I was still on the site so that I could feel confident that there were no issues with the return. He took offense to this and said “I’m the owner! I said you could leave!”. I asked him again to please check the equipment in while I was there and he got insulted. He then started this silly laugh that was intended to irritate me. I asked him what is wrong and why was he doing this, he said “I’m 40 some years old and I can laugh all I want! I decided to leave it be and simply write it up in my review of his facility. We never went inside of the office.

Mike V 
Rating:
5.0

Excellent establishment and customer service!

Jonathyn G 
Rating:
4.0

Customer did not leave a comment.

kristina v 
Rating:
3.0

Customer did not leave a comment.

Nicole L 
Rating:
5.0

Nothing serves was great and he was very pleasant to talk with

wrentie m 
Rating:
5.0

Customer did not leave a comment.

Christian M 
Rating:
1.0

We filled the tank back up to 1/4 tank, & they charged me almost 70$ for gas that had already been filled properly, which overdrew my checking account . The store personnel was rude, & very abrupt. I tried speaking with a customer service rep, and she was abrupt and rude also. I will never use U Haul again nor will I recommend it.

SHAWN W 
Rating:
5.0

Owner was kind and helped me through the process made sure I understood everything 5 ⭐

Cody A 
Rating:
5.0

I had a great experience..

Nikkia W 
Rating:
5.0

I'm in a wheelchair my left leg was amputated. The owner did everything in his power to help me. He was great. I would definitely recommend him.

LORI A 
Rating:
5.0

Charlie was very nice and courteous.

Chauntel F 
Rating:
4.0

Not shore, the transaction went pretty smooth. The truck was clean and preformed as it should have. Overall it was a good experience.

Amy D 
Rating:
1.0

I still have the dolly every time I try to take it back. There's nobody there. The only day that I could return. I try to take it back also. Still nobody there. People was waiting outside for somebody to be there and I work 7 days a week. I try to take it back to another location and they said that I had to take it back to the place where I got it from so I have no clue what I'm supposed to do

Freda E 
Rating:
5.0

Great location!! Employees were attentive, knowledgeable and helpful. I was in and out quickly, and the equipment was ready when I got there. I am very pleased with how quickly they processed my reservation. GREAT Customer Service!!!!

JOHN D 
Rating:
5.0

Charles is an asset to your operation. Very polite and helpful and was a very good experience.

Urban M 
Rating:
5.0

Customer did not leave a comment.

Kayli W 
Rating:
1.0

The parking lot is a mess and owner extremely rude. None of the equipment I rented was in the truck so I had to wait 45 minutes for the owner to show up. He was unfriendly and confrontational for no reason. Hate to ding a small business in my home town but it was a poor experience.

Neil D 
Rating:
4.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

The owner charles was beyond amazing excellent customer service

Helena J 
Rating:
5.0

Owner was helpful and very nice. I would rent from this location again.

Rhonda C 
Rating:
5.0

Very friendly and a person is available 24hr. Only u-haul location I will recommend to anyone in our area. Fair prices and great service.

Patrick G 
Rating:
5.0

Customer did not leave a comment.

Sheila T 
Rating:
5.0

Customer did not leave a comment.

HANNAH S 
Rating:
2.0

Get rid of that threatening contracted that you have. If you want the film proving he's a freaking ass liar just get in touch with me. I'll put it on YouTube so you can watch it I asked the guy and told him I'll be right with him in 2 minutes he told me I can't f****** tell him anything because the road the sidewalk and the neighborhood was his

edward H 
Rating:
5.0

Very helpful and knowledgeable Great experience

Mark V 
Rating:
3.0

upon arrival i was told by attendant that i had to take the hitch off myself (while i was still parking the car) and that they don't do that ??? drop off location looked like a junkyard with several parked cars on the lot // just didn't look organized

stanley m 
Rating:
3.0

Customer did not leave a comment.

Ray S 
Rating:
3.0

Customer did not leave a comment.

Kaeden W 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
4.0

Customer did not leave a comment.

franco p 
Rating:
4.0

Customer did not leave a comment.

Rosell D 
Rating:
5.0

Customer did not leave a comment.

Bill B 
Rating:
5.0

Was going to drop off in my hometown of Wellsburg WV but location is on main road so I traveled to this Uhaul and owner was very helpful and will do business with this location for local needs.

Bill L 
Rating:
5.0

This location has a prime pick up & drop off spot! They’re very friendly and knowledgeable about their business. Definitely going to use this spot if I ever need uhaul services again

JULIET W 
Rating:
4.0

Customer did not leave a comment.

Dan L 
Rating:
5.0

Customer did not leave a comment.

wayne s 
Rating:
5.0

Awesome guy to work with, very polite and I will use him for every uhaul need!

Jay A 
Rating:
5.0

Customer did not leave a comment.

edra h 
Rating:
5.0

Customer did not leave a comment.

Justin A 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Cindy O 
Rating:
3.0

He is very friendly during the process, but he put me in a truck different from the one assigned to me on your app and was absolutely no help and very arrogant about trying to rectify the situation. U-Haul customer service was no help either. Trying to call them and drive the truck was extremely frustrating. Got thru and talked to 3 different people who listened to the problem then put me on hold and then was disconnected. The 3rd one I talked to confirmed that I was driving a different truck than the one their records showed I should be driving. Needed to straighten out with a 25,000 mile difference Finally got it straightened out the next morning after chatting overnight and getting a number straight to scheduling.

Howard G 
Rating:
3.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

The agent was very pleasant curteous.

Melissa R 
Rating:
1.0

Rented a furniture dolly with the truck. Called the day before to confirm reservation and that everything was good to go, indicating to clerk rental will be picked up when they opened at 10a the next morning. Got to location and was told that they did not have any furniture dollies. Needless to say, had to hire an extra hand for 5 hours at $50/hr.

HOWARD G 
Rating:
5.0

So happy with my service owners were so accommodating will return for services in the future

TERISHA E 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
1.0

The truck was the worst Uhaul I have ever used. It had almost 200K miles on it and a serious exhaust leak that required us to have the windows down. Additionally, it was empty when I picked it up. We barely made it to a gas station just a few blocks away. It actually started to stall as we pulled up to the pump. I also paid for a dolly that wasn't in the truck. This location was a contactless pick-up. So there was nobody to address any of this.

Kenneth K 
Rating:
5.0

Customer did not leave a comment.

Stan P 
Rating:
3.0

Poor location Tried to charge for more gas than used, luckily we took picture of gas gauge before leaving

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Noah R 
Rating:
4.0

Customer did not leave a comment.

Mark r 
Rating:
5.0

Customer did not leave a comment.

franco p 
Rating:
5.0

I was impressed when the gentlemen who owns the location came out and met me when I returned the vehicle and helped with the check in, great customer service!

KRISTEN T 
Rating:
5.0

People where amazing and very helpful

Jermey C 
Rating:
4.0

Customer did not leave a comment.

Brandon S 
Rating:
5.0

Customer did not leave a comment.

Tammy M 
Rating:
5.0

Provide a more secure way of making credit card transactions instead of using there personal cellphone

Randy E 
Rating:
5.0

Customer did not leave a comment.

franco p 
Rating:
5.0

Very nice people to work with. Very helpful at a last minute pick-up.

James S 
Rating:
4.0

Customer did not leave a comment.

Russell S 
Rating:
1.0

This was the 2nd time we used this rental location first time was great no issues bothering, this time around I was over charged, when asked about it the owner as he identified himself as, also said he owned uhaul, cursed at me and called me out of my name, threatened to call the local police authorities to say I stole the truck when I clearly had a receipt, lied to overcharge me I did not accept the insurance during my reservation and I took a screen shot while I noted the reservation number. This man committed forgery and fraud by unlawfully changing my reservation details over charged me for a bigger truck than what I reserved and yelled profanities and hung up on me taunting and challenging me saying I quote go ahead bit&$ call uhaul I own that bitc@ too. I have the entire conversation recorded due to my porch cameras that have audio and video 24/7 365 monitoring and I always talk on speaker phone I’m appalled and I’m going to upload this encounter to social media within the next 36 hours if something is not done so I can and will warn others of this disturbing transaction

Daniel K 
Rating:
5.0

Customer did not leave a comment.

Shawn L 
Rating:
5.0

The gentleman was very nice & helpful

Chris P 
Rating:
5.0

Customer did not leave a comment.

Nannette S 
Rating:
4.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Glenys S 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

The staff were professional and courteous. They were very helpful and available. He is open late which makes returning very convenient. He also has an extensive inventory.

William J 
Rating:
5.0

Best U-Haul experience in 15 years. Only location I’ll recommend in this area

Daniel L 
Rating:
5.0

Charles was excellent. We showed up near closing time, without a reservation, and he took the time to get us set up with what we needed. Great, friendly service!

Graig N 
Rating:
3.0

Was told $40 and got charged $101. Where's my money back

Michael R 
Rating:
5.0

Excellent service always!

JUSTIN H 
Rating:
5.0

Customer did not leave a comment.

franco p 
Rating:
5.0

Honestly nothing. Charles the owner was fantastic to deal with and very accommodating. And everything went sooth.

Joseph d 
Rating:
5.0

Customer did not leave a comment.

Raymond M 
Rating:
5.0

This U Haul Dealer was very helpful and courteous. They went above and beyond to make sure I was taken care of and on Mother's Day too! Highly recommend

JUSTIN H 
Rating:
5.0

Great business!! Above and beyond to help a mover out!! Thank you!!

Michael S 
No reviews have been submitted for this location.

Additional Services at this Location

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