Dont ever send customers to this location if you cant support them. For some idiotic reason, my selected rental location didnt have a truck I needed and rented over 5 weeks ago but the location 3 miles down the road did. Problem is that no on9e was at this location. There was one truck on site (the one I rented) but it didnt have the supp;lies I rented and there were uhaul app problems getting into the lockbox and no staff were on site.Steven T.
Customer Reviews for Veteran Construction LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website was confusing as to available equipment at each location. There was no one present when I arrived to pick up the vehicle. The owner was able to complete the rental electronically and I was able to rent the truck. But I had to wait approximately 30 minutes while the transaction was reentered into the system to allow me to do the 24/7 pick up. I was the charged for insurance that I had originally waived when I ordered the truck.eric F.
No one at location at return address, no answer on phone and billed me next day for extra's, not on contract.GARYWARREN W.
Make the app easier to use. Make the phone numbers be usable.Victoria G.
Excellent experience. The team made sure the truck was wiped down and cleaned before I picked it up on Memorial Day.Andrew M.
On line forms and processing was very challenging to receive the keys to the key boxCambell H.