This was not a smooth transaction at all. It started when we made our reservation. A day or two before we were to pick up the truck, We were called and were told they don’t have that truck, so since my storage was at the Phillips Hwy and University Blvd location, the place where I ordered the truck, I drove to it to get the address of the new location. The clerk said let me call the store where the truck is to verify. The clerk placed the call on speaker. The other location said the customer (me) have already picked up the truck. The clerk where I was at told the other location, how could he have the truck and he is standing in front of me. The other location said he was sure I pick up the truck a day early than the reservation. I got the new location and I drove to the new location and the clerk said he made a mistake. I once again verified the truck would be there. The next day (Sunday) I went to pick up the truck and when we check the truck, the tank was half full. I took a picture and went back into the new location and showed him the half tank. He told me to just fill it back up the half again when we turn it back in. So now I had to drive back to the location where my storage was, the same place I ordered the truck to save mileage. When we got to the location of the storage, a semi truck was blocking the way into the gate where my storage was kept. I went into the store and ask if she could have the truck move so we can get into the storage? She told me she can’t help. So I asked the driving to move the truck. When we were finished loading the truck another semi was blocking us to get out of the gate. I had to angrily have him move because he told me I had to wait until they were finished. I laid down on the horn and he moved the truck. When we arrived at are location and unloaded and cleaned the truck, we had to drive back to a location in Gainesville after we filled the truck up completely, fearing we may be charged extra for not filling it up. Then U-haul charged me extra millage for leaving the new location just to go back to the location that I first ordered the truck that has my storage also. And the final thing, the check engine light stayed on the entire trip. I have used U-haul for years, I expected much better. Un-happy customer Mr.
bruce a
Customer Reviews for Vibe Smoke Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck wasn't swept out. I was called by uhaul and asked to switch to this location since it was new. I was guaranteed that the truck, 2 utility dollies, and the furniture pads would definitely be there. The only thing available was the truck and had to go to another location who also didn't have furniture pads but was kind enough to let me use the 1 dolly they had and gave a credit for all of the extra miles. Please don't offer equipment that a location doesn't and won't have.
Shannon CI never got the blankets that I paid for. I paid for 24 furniture blankets and got none.
Jaidyn HNice guy, young and helpful
Elizabeth BThis location was very far from my house. I was in another county and I almost went over the mileage and had to put more gas in the truck. I did not pick this location, I tried calling 1 800 u haul and was on hold for 2 hours!
Anthony CLocation a little shady but the representative working at the vape shop was extremely helpful. Great customer service.
Traci PThe attendant who helped at the location was really nice and helpful! My uhaul app wasn't working completely and he made the process easy.
SIDNEY M