Customer Reviews for Victorian Village Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

The van was not clean on the inside. the wheels were not aligned so i had to have the steering wheel turned to the right for the vehicle to go straight and the break pads were worn out. Horrible experience

Rating:

2.0

The truck was fine but I reserved a utility dolly and none were available. When I addressed the issue with staff, the response was fairly dismissive and seemed annoyed to search for any dolly that was available on-site. They only found a furniture dolly and said they could switch it, but would still charge for the furniture dolly. There was no understanding about what the lack of a dolly would do for the duration and effort of a move and the additional stress it causes. The lack of a dolly was not a surprise, they knew it wasn't there and didn't bother calling at the start of the day at a time when I could have made alternative arrangements. Instead, I showed up and went through the 15min process of checking in on the app, only to find out there was no dolly. By then, there was no time to make any adjustment. Again, the staff seemed annoyed and not cognizant of the additional work caused, and the relatively little effort to be proactive and call when a reservation is not able to be fully complete. The response also included a disassociation from U-haul, saying they only let u-haul rent space in their parking lot, and they are not a dealer. Very disappointed with the staff and their representation of U-haul.

Rating:

1.0

Check engine light on and drove rough. Getting the van out of the parking spot was difficult due to limited room. I would park the longer trucks in the front so there's room to move it. Lastly, I rented 2 dolly's for 20 extra. No dolly was in the truck bed. Check in/out was time consuming and hard to get support on the phone. Overall bad experience

Rating:

2.0

Was told on the uhaul website that I would only pay around $70 to pick up the uhaul. This location required a 60 mile hold, which, with insurance, took the price up to $170 dollars and that’s with only the truck and insurance.

Rating:

2.0

The back of the truck was dirty. I rented a dolly that they did not put in the truck and I was charged for it. I also was charged twice and with a ton of extra mileage that is impossible for me to have put in the truck. I drove about 10 miles and they charged me for 60 miles.

Rating:

5.0

I switched to this location after the rental at the first location was disgusting. The difference between this location and the first one was night and day. The van was new and very clean. The employees were friendly. It was a very smooth experience. I would highly recommend this location. I would not recommend the first location I booked. They didn’t have the van I had reserved and then the truck they offered was in a terrible state. I think someone may have been living in it. There was a crusty pot with baked rice stuck on it, a cardboard box with pee on it and when I was trying to adjust the seat, my hand hit a dirty fork shoved under the seat. I noped out after that.

Rating:

1.0

Clean the vehicles better customer service. The people inside were rude.

Rating:

2.0

The guy I got it from was OK but did not give me a Receipt, then when I took it back, they wanted Me to move it in a Tight spot and I was Scared I would Hit Something, or they were Not going to Take it back, They are Rude, and I heard they are always Rude ! So U-Haul needs to talk to them and fix their attitude, Or I may not Rent from U-Haul again.!

Rating:

5.0

Just keep it the same. Very easy to deal with, truck worked great, couldn’t ask for better.

Rating:

1.0

Clean out the vans. This van had collections of dirt in corners, a layer of dust all over all surfaces, sticky sections in cup holders. THe rubber mat was not in place and was too heavy for me to pull it back into place. There was dirt and small debris all over the floor of the cargo area. Is that all? No. one tire was underinflated, the window cleaner fluid was low. Was the bill correct? No. I was overcharged.

Rating:

3.0

The van was not cleaned out from the prior renters. They left trash in the front and tons of moving blankets in the back that took up a lot of space. The back right tire pressure was over 20PSI lower than it should have been making me have to take it to fill it back up. The windshield washer fluid must have had a leak in the tank because I put my own personal washer fluid in and it did absolutely nothing. The windshield was covered in dirt making it hard to drive until I was able to clean it off myself. My last rental two months ago was so much better than this time.

Rating:

2.0

Empty water bottle and paper trash on the floor and cup holder. Styrofoam pieces and dirt in the back. Padlock was missing for the back

Rating:

5.0

Great, fast

Rating:

3.0

Easy check-in on the app, good central location, plenty of trucks on hand. However my truck was filthy and full of garbage from prior users, was out of wiper fluid, had a tire low on air, and a broken windshield wiper. But staff were friendly and prompt, and the truck ran well, and I had only a brief job to do, so all good.

Rating:

4.0

I signed up for mobile pickup, but I had to go in to the store anyways to get the keys. If mobile pickup is not available, then a message should be sent.

Rating:

2.0

The traction control on the truck wasn't functioning properly. Warning lights kept coming on and the truck lost traction more than a few times.

Rating:

1.0

I was going to get $50 for transporting a trailer to a new location. However, the truck that I was given did not have a working right turn signal so they would not let me transport the trailer, costing me the $50. I do not understand how I was allowed to drive a defective truck, especially since this company offers insurance on the truck when ordering. The truck should be in perfect working order before the next person picks it up. Also, I did not appreciate having to fill up the gas tank while I was driving at the beginning of the move because it did not have a full tank of gas in it. I would have strongly preferred having a full tank of gas and returning it with a full tank of gas. Getting it with about half a tank and then trying to figure out how much gas to put in to get it back to half of a tank is bad business practices because you are screwing the customer because more than likely, they will overfill the tank from what was originally given to them. Lastly, I did not like the fact the truck had no lock on the loading door. When I had to stop for gas, any random person could have went into the back of the loading area and stolen any item out of it when I paid inside/used the bathroom/loaded up the truck at the beginning/etc. Very poor experience in my opinion!

Rating:

3.0

This was the drop off location I chose and was confirmed the morning of my move. During the move, the drop off location was changed to somewhere 20+ minutes away. I was not aware of this and attempted to drop off the truck and was advised I could not because it was not in the system. I called the corporate number and was bounced around 5 times, each time after I explained the situation. Seemed no one wanted to deal with it. Finally, I talked with someone who was able to direct me to the right person who attempted to remedy the drop off location that was changed. She could not as it was not in her area and no one from the Columbus area was responding to her requests. So we agreed I would go back in and let them know I was on the phone with a Transportation Manager and they should accept the truck. They agreed after that statement. It took 35 minutes of calls to do something that should have taken 2 minutes. They drop off location change to me seemed like U-Haul wanted me to return a truck where they needed it versus where I needed to drop it off. The rest of the rental was fantastic and I appreciate how easy it was

Rating:

5.0

I only wish that the Victorian Village Market had a larger parking lot to fit the massive amount of U-Haul vehicles they get at this time of year! It's necessary for the staff and customers to double-park/stack vans and trucks due to limited space.

Rating:

2.0

They refused to give me a paper receipt and I have still not received an email receipt.

Rating:

2.0

Was missing the dolly and the furniture rollers. Confusing pick up instructions but I don’t think that’s the locations fault, I believe the app is just not user friendly. Overall a below average experience.

Rating:

3.0

If You need a U-Haul truck. You really are out of luck. You get sent to whoever, that is not the problem with you huh? Your problem is with communication managers are on site and the staff always doesn't know what's going on..

Rating:

2.0

Didn't have the dolly I requested. Had no supplies/boxes to purchase. Was really just a parking lot and lock box to get the keys. Would have been better to identify this location as self-service only and no retail opportunities.

Rating:

1.0

got hit with a higher payment then what was discussed and truck had glass inside of it.

Rating:

2.0

Requiring people with out of state driver’s licenses to jump through more hoops (by calling numerous other people for verification) to get a truck is unreasonable. This is for people who are MOVING. A lot of them are gonna be from out of state.

Rating:

1.0

Picking up was easy, when it came to drop off the location was full so they directed me to a different location. I asked before leaving if I’d be charged a relocation fee and they said no- once arriving at the 2nd uhaul location I learned I would be charged the $300 relocation fee and after being on hold for 30 minutes I was instructed to go to a THIRD location for drop off. Once there it took 20 minutes for the person to figure out what my drop off process was. Was genuinely the worst experience especially after a day of moving

Rating:

4.0

It was the easiest experience that I have had with UHaul to date. My only suggestion would be to fill up the gas tank so you don't have to guess how much gas to replace. We were told to fill it up to where it was when we got it. Other than that, the vehicle that we ordered was there and we were out of there in a few minutes. I will use again.

Rating:

5.0

everything went fine. no improvement needed.

Rating:

4.0

All good and thank you!

Rating:

3.0

I was charged for gas even after filling the gas myself. I filled 5 gallons even though I was supposed to fill only 3 gallons, still was charged for the gas.

Rating:

1.0

Unit had the dolly, but NO pads. I turned the unit in in 7/22/24 per your instructions. The recipient refused to take the truck because he said it was due tomorrow. He still refused to take the truck. I left the keys on his counter and walked out. I purchased my lock from Uhaul and could not get it off the truck during heavy rain. The lock combo is RON.

Rating:

1.0

The truck I needed was not available at my time of pickup. Then there were no dolly carts available despite ordering one. There was no notice of either until I arrived for pickup. Overall, stressful and disappointing experience.

Rating:

5.0

Everything was smooth, no issues! 5 stars for quick and easy service

Rating:

4.0

The only issue we had was returning it with the app and the employee at the store was able to assist.

Rating:

3.0

If there weren’t a couple other u-haul trucks in the parking lot of convenience store, you would never know it was a dropoff site. Location was clean but not inviting.

Rating:

1.0

Double check charges and fuel level at return. I was incorrectly charged.

Rating:

3.0

Have signs posted that you can talk to someone inside about your rental. Was very confused and had no idea that they dealt with the rentals inside the market

Rating:

1.0

You charged us $60 for a ONE-WAY drive, when we had to DRIVE the vehicle home to pack and drive it back to Columbus, which only added an additional 34 miles to the trip…the 90 mile allowance was INSUFFICIENT to make it to Columbus as promised - and we informed the clerk/Owner of the 17 miles to Guysville/home to load and 17 miles back to Athens to get onto the Road to Columbus. I’m REALLY disappointed in the communication and the pricing of UHAUL…We’ve been LOYAL to you for over 40 years - NO MORE. Your equipment sounds like it’s going to fall apart…your vehicle doesnt come with Cruise Control even though it is specifically designed for “long Hauls”… UHAUL! You’ve lost your edge and ALL of your advantage points.

Rating:

2.0

Truck had 18 miles in the gas tank so we immediately had to go to the gas station and fill it up.

Rating:

4.0

As a "neighborhood" drop off location, I realize this is not going to be the same as a U-Haul owned location, but if there wasn't a fleet of u-haul trucks parked there, I would not have thought I was at the right place!

Rating:

3.0

There was no visual check of truck during drop off

Rating:

2.0

I rented the U-haul a month in advance and when I arrived they told me all the trucks were taken for the day and my reservation was on hold and I would have to find a truck at another location. I had to call U-haul and they had to call the location and suddenly a truck was available for me. There was something wrong with the ignition that would cause the key to get stuck (had to call roadside assistance), the steering wheel lock did not work, and the check engine light was on. On top of that, there was damage to the outside of the truck when we picked it up.

Rating:

1.0

I schedule my vehicle from 9am - 1pm. I ended up turning my vehicle around 11:30am, but when I got my receipt it said I turned in my vehicle at 1:30pm and as a result I was charged twice. If you use this location, be sure to confirm they check your vehicle in when you drop it off.

Rating:

5.0

Check in was the quickest Iv ever had!

Rating:

4.0

Nothing of note

Rating:

3.0

The location was good and the people who work at the store were helpful. However, my experience checking in on the app was absolutely terrible and I would never use it again. I am happy to provide more feedback on my experience with the app if someone wants to follow up

Rating:

3.0

The van had dirt on the inside and outside ledges when I picked it up. Also the trucks are tucked back on the side of the building with a brick wall pretty close behind you, making it hard to back out.

Rating:

3.0

The truck was out of date on inspection, ran really poorly, and had a nail in the tire.

Rating:

3.0

Small parking lot, confusingly in the parking lot of a liquor store.

Rating:

3.0

I did not receive the two equipment dolly’s that I paid for, yet was still charged for them.