Customer Reviews for Victorian Village Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Victorian Village Market

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Frank C.
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Your app is horrible. I pre-registered and ended up having to re-enter my information multiple times. The Dolley I rented was chained up with a coded padlock. There was no information on combination so I did not get to use it. I'd appreciate a refund on the Dolley. When I returned the vehicle, I spent 20 minutes and multiple attempts to send in a photo of the ending mileage and fuel level. The app would not accept any of the multiple photos I took. Never completed the checkout. The key would not fit in dropbox so I had to give the key to the person working the counter in the carryout! U-Haul has lost me as a customer. Never again.

JOHN M.
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Customer did not leave a comment.

Benjamin G.
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Customer did not leave a comment.

Miles J.
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Customer did not leave a comment.

Aaron W.
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Customer did not leave a comment.

Trisha M.
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Shantae provided great service when I called with questions!

Daniel O.
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Not good lighting in area to take return pictures at night.

Tom S.
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Ordered movers blankets but did not receive.

Brian B.
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The agent was really nice. The inside of the truck could have been cleaner.

Marc M.
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Customer did not leave a comment.

John M.
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Do not pick up from this location. Weird, run down spot. People in the parking lot yelling and harassing us. No one in the store wore a mask, including the guys behind the counter. They charged me for 2 dollies I didn't rent. I called and they said go into the store to get refunded, the store said call them to get refunded. We just left since I didn't want to get Covid or murdered. I'd never pick up here again.

ANDY J.
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Notify customer that information will come by text. I didn't now until after I had returned rental.

Patrick P.
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OMG, this was the worst experience renting a U-Haul ever. Had to load my own dolly and mats. I am a disabled veteran and lifting even these mats was a struggle, but the guy refused to help, took me 12 trips from his liquor store (where this U-Haul is located) to the truck just to get all the mats in it. I was only meant to rent and drive, and normally all the equipment you rent is already in the vehicle. This dude is rude, and even told me he doesn't even want the U-Haul company in his business. Stay away!

Shannon G.
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Customer did not leave a comment.

Benjamin A.
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UHAUL on Line Check out is a MAJOR FAIL!!! COULD NOT pick up my vehicle that way. AFTER an hour trying, the man from the store came out and then checked me out inside the store. I WILL NEVER USE YOUR MOBILE CHECK OUT AGAIN. IF IWAS AT A LOCATION WITHOUT A NICE MAN INSIDE, you would have stranded me with NO HELP. NO ONE ANSWERED the PHONE CALL HELP EITHER. YES I"M USING CAPS BECAUSE it is major UNSAT!!!

Nicholas A.
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Customer did not leave a comment.

Connor L.
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Uhaul was clean, in good shape and was easy to pick up and drop off using the app. The cargo area had furniture blankets in the back that we didn't order but other than that the experience was ideal.

Brook P.
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The pick up online process was obnoxious. They needed way more info than necessary and it took too long. It wasn't the location's fault, it was Uhaul headquarters‘.

Evan D.
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The process was a bit confusing but overall easy, location was sketchy, not in the best area. Also the furniture mats I had requested were not in the vehicle. Called to have them removed from my bill and they were not.

Catrina Y.
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Using the website to rent and gain approval for the uhaul took way too long. The approval took 30 minutes and I had movers to help me who had to wait for me to get the van. We were not able to get a hold of anyone while we were waiting and I had to pay the movers to do nothing while they waited.

Nathan T.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Brian K.
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Customer did not leave a comment.

nilesh P.
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Customer did not leave a comment.

Tarita F.
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Customer did not leave a comment.

Anthony P.
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Pick up was smooth and simple, very efficient

MAx R.
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Customer did not leave a comment.

Ron B.
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uhaul app needs to be updated so quicker

Diamonta S.
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Customer did not leave a comment.

Ashley W.
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Renting from a sketchy convenience store. One worker was an older man who was kind, later that night was a different man who was rude. The truck smelled like a literal barnyard, clearly not disinfected so no covid guidelines being followed. I felt like i needed a chemical bath after sitting in that truck. The driver door also did not shut unless it was aggressively slammed. I was called and asked to change my rental location and time which I was fine with but had I known the location I would not have agreed. You have to wait in the convenience store line to do anything with your rental where they are not enforcing masks. Very dissapointing and will be hesitant to use uhaul ever again. I would give 0 or negative stars if I could!!!

Rob K.
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Customer did not leave a comment.

mathew H.
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Customer did not leave a comment.

KENNETH R.
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YOUR mobile app SUCKS. I was not able to start or complete the rental with it. It told me several times I had to wait until 9:30 when the location opened. I was at the location at 10:30. The store owner handled everything. HE WAS EXCELLENT!

Alexander S.
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I was waiting a long time to be helped, the instructions weren't very clear on what vehicle was available or what needed to be done prior checking the vehicle and returning it, and they gave me the wrong truck, they were able to switch but it was a very long check out/drop off process

Carl E.
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Customer did not leave a comment.

Denielle R.
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The vehicle was clean and easy to pick up. I did an online check-in and picked up the vehicle at 8 am electronically. However, the furniture blankets I had ordered were not in the truck, even though my reservation was confirmed. I realized this when I got home, and I had to wait until 9am when the location opened to call and let them know I did not receive the blankets. They then told me I could come back to pick them up. However, upon arriving they informed me that they did not have the blankets! I was then sent to a different location to get the blankets. I found the experience disappointing and negative since my time and the time of the movers I had hired was wasted while trying to track down blankets that should have been in the truck when I picked it up in the first place.

Tyrone J.
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Customer did not leave a comment.

Alexis D.
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The cab drivers side has dried mud. It was there before I rented the truck. The online process was clunky at best. I had to call in for support bc I couldn't get it to continue through. Verification of my ID took a long time. I feel like that could have been submitted during the online order so it was done when i went to rent. It took a long time. I also wish the app explained that you have to take pictures at return as I was in a hurry and getting the truck cargo area open and closed correctly is physical and difficult on some trucks (This one was hard to get it to lock and unlock). I don't know if i would have found the keys without being on the phone with an agent. The key box was no where near the key return and it was plain black and had no uhaul markings.

Lauren T.
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Difficult to check in online considering selected counter check-in at purchase then representative was not available in-store and check-in online was not listed.

Saira B.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

James C.
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make the online pick-up instructions a bit more clearer. I figured out how to get through the steps but it was a challenge at first.

Ajitesh S.
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Customer did not leave a comment.

BONNY S.
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Great customer service!

Sean M.
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Was told I would receive a call the night before with the location, didnt receive anything. Maybe clarify how I will find out my location

George M.
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The worker at the location was extremely rude, the truck was filthy with all moving blankets tossed around i the back (we didn't request blankets), and the dollies we rented were not in the truck. When we went back for the equipment, the worker was rude as if it was our fault he forgot to load the dollies. Also, the truck had no rearview camera/mirror, and the side mirrors would not budge.

kyle G.
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It was a liquor store, the guy was working alone and couldn't get anyone to show me how the tow dolly worked, had to watch it on You Tube. He waiting on several store customers before me even though I was waiting. Lastly, the tank was only half full. I assumed it was to be full and refilled when you dropped off. I filled it before dropping it off.

Adam P.
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Keys could be better organized

Kathy H.
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Customer did not leave a comment.

KARIM B.
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Customer did not leave a comment.

Logan H.
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Appliance dolly not included even though I paid for it.

james I.
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Customer did not leave a comment.

Nicholas S.
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Customer did not leave a comment.

Georgia A.
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I didn't receive one of the items I requested to help me move and I was still charged for it.

Bryan C.
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Customer did not leave a comment.

Kwangwon L.
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Iots of mud on steps of both driver and passenger side. Lots of dust on dash board and panels. You don't have to ask if the truck is clean enough to stay with family.

Stephen M.
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The lockbox was hard to locate. More signage would help.

Jenny F.
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Assi was super to me and helped walk me through the entire rental process with the app. I will be renting from his store in the future (moving in about two months) and I will recommend his store to others who need moving vehicles. Thanks for making this easy and carefree.

Rachel N.
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Service was extremely poor and disrespectful. The online check-in and return were confusing, as were the text alerts. I would not recommend this service nor do I plan to use again.

Cheralyn C.
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The location was ok but they only had one employee. We had to wait 20 minutes for pickup. Drop off was ok. The passenger floorboard was muddy but it did not affect our rental. It was not bad but when you need to pick up a van and go I would say I'm not sure how fast they will be.

james T.
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Customer did not leave a comment.

Nick H.
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Very disappointed with UHAUL for this rental. I booked my rental specifically to clear out storage units I had at TriVillage Storage on Goodale Blvd. I made my appointment with that office, but then UHAUL changed the location of my truck pick up. I followed the online confirmation and early check-in procedures and did not receive a code for the lock box to pick up my rental keys. I waited for the location to open; they were supposed to open at 9am, they did not arrive until closer to 9:30am. Upon talking with the clerk he stated he could see I checked in online, but that I was never sent a code. The truck wasn't filthy, but I wouldn't call them clean either. The clerks were helpful and nice, but didn't seem entirely prepared to assist. It was clear, truck rental was not a priority.

Jonathan H.
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Extremely friendly service!

Tracy A.
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Using an app for rental was difficult andthere was no one to contact regarding the lack of a reserved appliance dolly. I have had infinitely better experiences with a dedicated uhaul store

Nathan E.
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Expensive for a quick 45 minute usage.

adrian W.
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Great customer service

adrian W.
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Great customer service

Philip C.
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The app check in takes way too long, took 30 minutes! And it still said we had to return it at the original time even though we were 30 minutes behind.

Carll S.
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Only thing stored opened 15 minutes late.

Timothy D.
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Customer did not leave a comment.

Lee W.
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Customer did not leave a comment.

Adrian W.
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Good customer service

hardik P.
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Customer did not leave a comment.

adrian W.
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Good customer service

Steven M.
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The combination to the lock box is needed when dropping off the keys (there is no drop slot), please add the lock box code to the drop off screen.

Justin J.
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Automated pick up was not working properly so it took over 30 minutes for us to actually obtain our vehicle.

Timothy H.
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I don't know if it was the fault of this location or if it is a corporate policy that does not forbid smoking in these vehicles but the cargo van I rented on January 10, 2020 reeked of tobacco smoke, there were butts on the floor of the van, and someone had expectorated on the floor next to the driver's seat. In addition, something had been spilled in the tray near the cup holder and been left to dry. There was also what appeared to be blood on the window control switch. I rent a van or truck from U-Haul about once a month for business and sometimes more often. This is the second experience I have had in the past year where the smell of cigarette smoke was so heavy that it gave me a headache. One way or another, these rentals are public accommodations and smoking is illegal in most of these. Please clean up your act and prohibit renters from smoking in these vehicles. Local affiliates need to monitor this and penalties need to be assessed. Honestly, it was disgusting.

Rebecca R.
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I had no problems and would definitely rent from here again. The experience was quick and the man helping me was very friendly. Uhaul was great and clean! No complaints.

Thomas R.
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Customer did not leave a comment.

Melody L.
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Customer did not leave a comment.

adrian W.
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Customer did not leave a comment.

Michael F.
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The vehicle that I rented smelled like someone had just got done smoking a pack of cigarettes. There were several cigarette butts and a lighter on the floor. There was also some type of liquid in the cup holders that had more ashes from the cigarettes in them. I am not sure how the attendant at the pickup location didn't notice this when he went to check the mileage. Fortunately, the items that I was transporting were wrapped in plastic so they did not end up smelling like cigarettes.

Patrick S.
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Nick went out of his way to make my renting experience a positive one. He checked me in personally and made it much faster than the self check in. I was glad to save alot of money compared to other rental companies. I will be returning to rent here again.

Charles W.
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Customer did not leave a comment.

Shana G.
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What went well: The vendor was friendly, the van was in pristine condition, the process went smoothly. Reason for poor review: The vendor asked me if I wanted to purchase insurance for $10 dollars. I said no. After returning the vehicle, we found out that the system had added $10 dollars for insurance anyway, and the vendor said "that is strange, I distinctly remember removing this from your contract". That made it sound like he was taking care of removing it. He then wouldn't tell me the final amount, but said "I just sent it to your email". It was weird to me that he wasn't upfront about it. Sure enough, the $10 was on my receipt, it hadn't been removed. I'm not too pleased with this but didn't think it was worth the effort to go back and complain. If the customer service team reads these and would like to make it right, I'd be happy to change the review to 5 stars. Otherwise, I simply won't be back.

Julie D.
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Not sure why I had to be verified by a second person for borrowing the truck, was very inconvenient at 7am. You have my credit card info, the additional verification seemed gratuitous.

Jon F.
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Customer did not leave a comment.

jeffrey W.
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Customer did not leave a comment.

Rachel K.
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Customer did not leave a comment.

Stephanie K.
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Customer did not leave a comment.

Jennifer H.
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I would like someone to contact me at 443-994-3535. I missed a meeting and also rushed to catch a flight home. When I got to the first location which was confirmed when I booked 10 days prior, they told me they weren't with uhaul for over a month.They sent me to another location but then when I called, I was transferred 3 times before someone told me to go to another location which was different. When I got there, the gentleman had no idea I was coming and I waited another 45 minutes at that location for him to wait on other customers first. It was a horrible experience and I would like some compensation for my time. The man was nice but the return experience was horrible and took 2 hours out of my very short time in Columbus. Please contact me.

RYAN M.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Mafaaz S.
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Customer did not leave a comment.

christina F.
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Customer did not leave a comment.

Jonathan H.
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Customer did not leave a comment.

syheira P.
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Customer did not leave a comment.

john H.
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Customer did not leave a comment.

jose R.
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great value and service.

jason W.
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My trip was 13 miles at $0.79 a mile plus the $20 and the $15 for the insurance I gave them $120 down and only got 51 back

No reviews have been submitted for this location.

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