Poor service. Changed my reservation without telling me. I was supposed to have equipment with the truck and there was none. They removed the Safe Move that I had on my online reservation and they changed my drop off location. These changes were caught after the contract was done and they “could not†correct the problems because the contract was already done. I spent 4 hours on the phone and in person at the local U-Haul locations trying to fix some of the problems.
David K.
Customer Reviews for Villa Grove Pharmacy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Changed location last minute. I had to drive an extra hour to get the trailer. New pick up location was a pharmacy that didn't really know how to hook up a trailer
patrick V.Bob was great and very friendly. Easy drop-off.
Clayton M.Very convenient and easily accessible.
Cindy J.The pick up location was changed but the time was not and I drove 30 minutes outside of my original pick up location to pick up the truck and had to wait two hours until the location was open. Be sure that the pick up time corresponds with the hours of the location. Otherwise the service was fine, Thanks!
Molly O.Was charged $34.00 more than quoted which I didn't find out till receiving credit card bill; was not told that my card was being charged at time of pick-up; was not given a receipt at time of truck pick-up (was told that the receipt would be emailed - still waiting after 42 days for that email. SLOW service @ counter - over 1 hour to handle rental. Will use a different company next time.
donald B.