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Mike B
Customer Reviews for Village Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought the brakes for the trailer would work controlled by my truck but it did not.
MARK FThe help at this location is the best - Thanks for making our rental seamless and perfect.
James MNothing
Kenneth SThe inside of the truck had not been cleaned out (the van portion, not the cab of the vehicle). There was a bald tire on the car tow. I pointed out to the U-Haul site in Nort East, MD when I dropped if off as this is dangerous.
Melissa AAs with several other Uhaul outlets.... they had a lot of troubles with Uhaul's computer system...... took over an hour to get a trailer.
DANIEL BTrue pricing! I made what I believed to be a one-way contract only to be told that it was to be dropped off in Bridgeview where I rented the vehicle. I repeatedly told the agent I was going to Hot Springs Village one-way. He looked up the mileage and wrote it down on the contract. If this was to be a two-way contract it should have been 1440 not 720. I can not help that the clerk wrote out the wrong form and made the mistake. This is not my fault and I should not be held to this additional cost as I going by what your agent told me in good faith.
BILL HEverything was great
MARKEL MThis location is friendly and very customer focused.
BRUCE TMy experience was fantastic !
KENNETH SMight recommend some wheel locks or blocks for trailers with the slope of the parking lot.
CLINT BRoanna was extremely helpful
MARK BCould not have been better. It was excellent.!!
KENNETH BIt was a good experience. Would recommend.
JASON MHelpful and kind service staff
Janet LVery nice location and friendly helpful staff!!!
Lindsey BFriendly and professional staff
Sam HThe young lady told me the U Haul people had gone for the day but she decided she could help get me checked in, which she did, I know she didn't have to do their job but she did and it was greatly appreciated.
BRUCE TGreat service and very economical.
PETER BThe lady who helpes me was fantastic! Provided all info I needed and with a smile! She came outside and did everything while I got my trailer unhitched and connected to my truck. Couldn't get a better experience!
ALAN GAll went well
DANNY MEverything went as it should have. Good team at this location.
PATRICK OAbsolutely perfect Quick in/out. Used and returned
Manuel GJust keep doing what you are doing now
LARRY WWe didn’t have any issues picking up the truck. It was clean. Easy to load and drive. We drove it 1,000 miles and were happy with the results.
Mark RI never went inside or spoke to anyone. I used the app and dropped off the equipment without assistance.
Bradley HNeed more beginning signs as where to go. Parked trucks blocked info signs on the door after figuring out where to go. Large area to unhook the trailer once we were directed where to go.
DONALD TI have a dispute with U Haul over fuel, trying to rip me off for 30 dollars fuel service fee and $11.90 for fuel. I turned the truck back in with more fuel than when I picked it up.
CARLTON CNothing, everything was great
LARRY WThough we were pleased with the location, we were very disappointed that we did not receive the 5 dozen pads we requested when we set up our order online. Village rentals told us UHaul was responsible for including (or in our case, not including) the pads. Obviously, with our loaders arriving shortly after picking up the truck, we did not have time to secure pads. .
Connie HOverall this was a very good experience, the full gas tank was a real time saver and the service folks were very helpful. After driving for a while it wasn't much different than my SUV. I would have paid extra for a test drive (perhaps $25 for 15 mins in the parking lot) to get the feel of the truck. I'm sure most people think a Uhaul truck is too big/complicated/dangerous than driving a large car or SUV but the basic skills are still the same. The only big difference I saw was the increased turning radius- especially left turns.
Gene GHave more rental units available at this location.
Joann WYou can’t improve on perfection. Your personnel were fast and friendly . Travis was great ! He makes things happen !!!
JOHN HDo refunds if the equipment isn't available.
Barbara MI reserved a refrigerator mover. On arrival, they said they never carried them. ... Not a huge deal, we made it work, but it sure would have been helpful to pick up everything we needed.
Karen SClean the bugs off the windshield
Stewart RThis place is amazing I will recommend it to anyone
Russell MReserved two trailers. After pick up and initial inspection and on the way home it was noticed on one of the trailers a brake light was out. Took that trailer and traded it for another. Not that big of deal. Then after loading the two trailers and ready to get on the road that night it was noticed the other trailer had no running lights. So the trip had to be postponed for a day so we could drive during the day instead of at night as planned. All of this would have been avoided had the trailers been properly inspected. Sometimes it's the simplest things.
RANDY BWindshield was dirty. Previous rental spilt coffee or something and it was not cleaned. Windshield was hard to see out of at night with the dirty windshield.
James EIt was close to the house, easy to drive and pick up. They were very nice to rent from.
Shelia CGreat customer service! Roanna was awesome!
LYNN CDisconnect the A/C control from the fuel economy system. On a 100 degree day, driving in hilly terrain, the A/C would shut off. Took me hours to figure out why.
Gary DThe passenger side wiper blade was missing. No rain was in forecast thankfully
Chuck BI have to say customer service at this location was amazing. The employees, at the check out AND at the check in, each helped me connect/disconnect the trailer without making me feel stupid.
JAMIE SVery helpful, quick and efficient return.
Edward M