They over charged my bank account twice. They overcharged me for an extra day. I did call Uhaul and a customer rep walked me through the process and has assured me everything has been corrected but may not show for a few days.
Wendy H
Village Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs Village, AR 71909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Honor customer reservations. I reserved a 6x12 bumper trailer at the HSV Ace store 10 days before my 5/2 departure date. I received a notice from U-Haul one day before departure that it would be necessary for me to go 30 miles out of my way to pick up that trailer since they rented my HSV trailer to another customer a day before! This is a bait and switch practice! The purpose of the reservation was to HOLD my reservation, which is WHY I reserved it. Don’t call it a reservation if you have NO intentions of honoring your reservation. Pitiful business practices and unprofessional service by UHaul. When I called UHaul, the lady was rude and could care less regarding my situation. She only offered to cancel the reservation, which was NO reservation! I will not be using or referring others to rent UHaul trailer.
dan aWe returned the truck on Saturday April 17th at 10 am and Anthony did not check in the truck and auto transport when it received. They are closed on Sunday and it was not actually closed until Monday April 20th. No apologies given, only its being taken care of now.
JOCELYN WHighly recommended! Very friendly and knowledgeable staff.
roy gemployee in lumber yard area was friendly, helpful, and efficient for both pick-up of trailer and drop-off.
RICHARD K