Customer Reviews for Village Rentals
(U-Haul Neighborhood Dealer)

122 reviews

4650 N Hwy 7 Ste B   Hot Springs Village, AR 71909
(Located at Village True Value)

(501) 209-4602

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 209-4602

4650 N Hwy 7 Ste B
Hot Springs Village, AR 71909
(Located at Village True Value)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Terri R. 
Rating:
3.0

Reserved van was not available on time we had to wait several hours which put us loading in the dark.

MELINDA B. 
Rating:
2.0

Took half an hour to do a simple rental pickup of a trailer. Staff was disorganized. Trailer door didn't work very well.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Josiah P. 
Rating:
5.0

Nothing

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Gia R. 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
2.0

When I got there to pick up my vehicle there was no one there apparently they had a gun threat but they did not notify me. So it set me back over 2 hours I had to go down the street to True Value and get a smaller truck when I actually ordered a 26-foot truck causing me to have to do more driving burning more gas and paying more money in the end. Making more trips than I was scheduled to make also the timing delay set back my movers so I had to be charged more it was a mess they could have simply notified me before I drove up there!

ROBERT S. 
Rating:
4.0

Everyone was very nice.

Gail H. 
Rating:
5.0

The electrical connections were a little frayed but they worked. Otherwise everything was great. A young man stayed late to help us rent moving blankets. We really appreciated him.

Anne A. 
Rating:
5.0

Nothing. The folks at this location had me ready to go at the designated pick-up time.

David S. 
Rating:
5.0

This was my second rental from this location in the past 3 weeks and it went smoothly. Everyone involved did their job and had me on the road when I needed to be. A big parking lot with easy access directly on to Hwy 7.

David S. 
Rating:
5.0

Customer did not leave a comment.

BRIANLYNN M. 
Rating:
5.0

Customer did not leave a comment.

CHAD R. 
Rating:
5.0

Excellent service with no wait time!

THOMAS MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

We had a flat tire by the time we woke up from the location but we were in the mountains with no cell phone service. Then when we got off the mountain it took 3 hour and a lot of calls just to get the tire replaced. Which made us not make it to our destination on time and had to get it extended. Wish they would check the tires and pressures before letting people leave with a trailer.

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

LORI H. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
4.0

Did a fine job.

Beaux C. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Deb W. 
Rating:
5.0

𝓿𝓮𝓻𝔂 𝓶𝓮𝓼𝓼𝓮𝓭 𝓾𝓹 𝓸𝓷 𝓹𝓱𝓸𝓷𝓮 . 𝓲 𝓪𝓼𝓴𝓮𝓭 𝓯𝓸𝓻 𝓪 𝓱𝓸𝓽 𝓼𝓹𝓻𝓲𝓷𝓰 𝓿𝓲𝓵𝓵𝓪𝓰𝓮 𝓵𝓸𝓬𝓪𝓽𝓲𝓸𝓷 𝓷 𝓶𝔂 𝓻𝓲𝓭𝓮 𝔀𝓪𝓼 𝓼𝓬𝓱𝓮𝓭𝓾𝓵𝓮𝓭 𝓪𝓽 𝓐𝓵𝓫𝓮𝓻𝓽 𝓟𝓲𝓴𝓮 𝓲𝓷 𝓱𝓸𝓽 𝓼𝓹𝓻𝓲𝓷𝓰𝓼. 𝓷𝓮𝓮𝓭 𝓫𝓮𝓽𝓽𝓮𝓻 𝓬𝓸𝓶𝓶𝓾𝓷𝓲𝓬𝓪𝓽𝓲𝓸𝓷. 𝓵𝓾𝓬𝓴𝓲𝓵𝔂 𝓽𝓱𝓮 𝓱𝔀𝔂 7 𝓹𝓮𝓸𝓹𝓵𝓮 𝓱𝓪𝓭 𝓪 𝓽𝓻𝓾𝓬𝓴..

GEORGE D. 
Rating:
5.0

All good. Quick and easy drop off.

Steven S. 
Rating:
3.0

Confusing where to drop off. Whole set up was odd. I wish there was someone there to help.

garet T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

BATY H. 
Rating:
5.0

Customer did not leave a comment.

JANET C. 
Rating:
5.0

Very nice people and location. I wish all uhaul locations were like this one.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

WARREN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Tove R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Cathleen R. 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing - every one was extremely nice. The truck handled with ease. Good Road Trip. thanks

Donald B. 
Rating:
5.0

Everything was smooth excellent experience

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

The folks were great. Short booking notice and trust from each other on return time since there was a booking first thing the next morning.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing but the cost of the rental coming back from same locations more then doubled. Ridiculous!

Mike B. 
Rating:
5.0

All locations are great, however the phone number for U-Haul is a joke. I had questions related to credit for my rental and stayed on hold for over an hour each time for tries. I have NEVER spoke to anyone for the U-Haul by using the phone. U-HAUL needs to fix this!

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
2.0

Unit exterior dirty, but it had been raining a lot lately. Tried to get me to buy a plug adapter even after I showed employee the trailer plug equipped on truck. Extremely slow rental, and unit was rented and paid for online.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

This location is well located to Hot Springs Village customers. The staff are super efficient and easy to work with. Plenty of parking and easy to get into the location. This location is much more desirable than driving to Hot Springs. Super nice staff. Quick returns. I will use this location again.

CLINT B. 
Rating:
5.0

Drop off was quick and easy, he came out in the rain to unhook and check the trailer. Not just anyone would do that, great service here.

Martin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

DANE T. 
Rating:
2.0

I would rate Poor / 1 star but didn't want to be mean. The customer service rep at the counter was unprofessional and rude. He did not have any product training and couldn't care less about it. The requested equipment was not provided… 2 trash bags of blankets… turned out to be only 1 dozen and not the 2 dozen requested. I would go somewhere else if I had to rent again… even if out of the way.

BRYAN H. 
Rating:
5.0

Truck rented was clean, comfortable and ready to go except that the passenger side view mirror was frozen in place/stuck, not able to be adjusted. Made for some poor vision on the passenger side of the truck at times. I did notify the folks at turn in.

JANET L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
3.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Drop off was even easier. I was there just before they were closing and that didn't phase them in the least. A+

EDDIE C. 
Rating:
4.0

Quick and helpful

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
4.0

Customer did not leave a comment.

JANET W. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
4.0

This location provides service that is far superior to the location on hwy 7. Nice people who were actually helpful.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
3.0

Need to check trucks for cleanliness.

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great gal that helps gets everything checked in and always with a smile!

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

LUCY L. 
Rating:
5.0

The people working the Uhaul desk were great. Elizabeth is quite an amazing young woman too! She was super friendly, smart and knowledgeable about every aspect of Uhaul rentals, right down to hooking up the car transporter to our 26-ft rental truck. Seriously, she was awesome!

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

ALLEN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Haley was super helpful!

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

earl W. 
Rating:
5.0

East and quick process! Real nice attendant and she was very efficient! I left my lock on trailer and she texted me. She came out w/me to make sure I got it off ok. No improvement need at this location!

DENNIS GILBERT J B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Have used Uhaul many times. Great

Ulrich A. 
Rating:
5.0

Customer did not leave a comment.

MONTY W. 
Rating:
4.0

This is my 1st time using them. Everyone was very helpful and courteous. My ONLY recommendation would be to update how the describe their location. It under some realtor name instead of True Value hardware. Really throws a person off trying to locare it.

TYSON P. 
Rating:
5.0

Had a great move. Thanks

RONNIE H. 
No reviews have been submitted for this location.

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