Customer Reviews for Vinayak Grocery Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vinayak Grocery Inc

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Jose augusto m M. on

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Terrible experience. I booked the truck for 7:30 am online but i could not get it until the store opened up at 10:30. The owners of the store were late, I tried calling the Uhaul helpline but was on hold for over a half hour. The owners did not do a good job of explaining how the rental worked, they just wanted me to pay quickly and leave. I tried returning the truck online but that also did not work and i had to wait 2 days to get the final bill.

ADARSH S. on

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Customer did not leave a comment.

elizabeth c. on

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The location did not open untill after 11 when it was suppose to open at 1030. I rented the truck that was $39 and instead got the $25 one so it cost me more in gas to make two trips to claresholm from Calgary. The representative hardly spoke English, and was rude and argued with us about my card that I was told could be used. I was charged $178 for 200 km and then another $84 when I returned even after being told I did not go over the mileage I had originally agreed on. Was told I owed money for gas which I gave the gentleman $10 and he pocketed my money. I am very displeased I will never use this location again.

sagar a. on

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Customer did not leave a comment.

sandra LYNN B. on

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There was a communication problem do that needs to b fixed and the process seemed to take long.

sanyukat s. on

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i had to wait two hours for the keys of the truck! because they overbooked apparently ! my whole schedule got messed so nothing got done ! called u haul customer service and all they did is passed my calls to someone else and no one really did anything ! the location that i picked up the key from store owner rude as hell never acknowledged his fault ! overall worst experience ever,never again for sure ????

Yadwinder S. on

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Customer did not leave a comment.

Demi S. on

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This experience was awful! I booked the truck well in advanced and when I got to the conrich location, the guys at the till told me that truck was due to maintaince due to a gas leak and therefore the truck was in unavailable! Uhal, did not call to notify me. So I wasted my GAS and my TIME to go to the Westwind's location to pick up a dirty truck where the gas wasn't even full and there wasn't a dolly that I requested either. not to mention, the ppl who gave me truck took them roughly 45 minute to figure out their system. Awful experience. JUST AWFUL!

Hasan U. on

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Terrible service. Very disappointed

Alan L. on

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When I picked up the truck at Vinayak Grocery it took over 30 minutes just to get the paperwork filled out because he had to deal with an unhappy customer and then some electronic device would not work. Then he put on the form that the truck was full of fuel but it only had 1/4 tank of fuel so now I have been billed $94.04 for fuel I did not use.

ukarsh k. on

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The guy was extremely slow , I am not sure if he knew how to use the system . Poor communication skill , he was expecting me to know everything beforehand.

Justin M. on

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Long waits both to get regiested, even with a reservation, and to check out. Along with the issues of having to spend 20 minutes on the phone due to being sent to a closed loacation and all other complications I spent over 1.5 hours getting and retrieving the vehicle well only using it for an hour and 15 minutes.

john M. on

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Very much appreciated with the service

Jose B. on

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I dont have ask any equipment in this moment and I see you guys took $ 201 today you are using my information that is not correct I will put a demand that is a fraud you keep our information in record and used when ever you want

SIMIARATPREET SI S. on

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Amazing service from this dealer

Jane W. on

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The pickup time on my contract was 10am, and this location didn't open until 1030. I was on an incredibly tight timeline (which the person knew when I booked on the phone). In addition to this delay, it took 20 minutes to actually get the keys. This was after I had already completed the express check-in online ahead of time. All of these delays ended up costing me $150 in overages for the extra delays at the condo complex. So frustrating. Won't be using uhaul again.

Eva L. on

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Proper training/management skills. This location was ill-fitted for a U-Haul location. They were totally unprepared for me at my pick up time. The van I requested was not ready. They could not locate the key for the van nor could they locate the key for the lock box. When the key for the lock box was finally available, the van key was not in the box. I was given a bigger van at no extra cost but we had to wait 3 HOURS while the owners ran around looking and calling around for assistance. When we were finally on our way, and ready to load, the dolly I requested was not in the van. The vendors were extremely apologetic and it was obvious that they were frustrated by all this, however, our frustration was equally, if not more so. The vendors need training and management skills in order to be prepared for the clients ON TIME. Also, this was not the location I had requested for pick up. I was not familiar with this location. It took a bus, two trains and several walked blocks to locate the office. Where as I could have taken one bus to get to the requested location. I have rented from U-Haul before and did not have this much crap. So yeah, not happy.