Over charged me i even showed them proff in phone of picture
. J
Customer Reviews for Vinayak Grocery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just be polite that’s all
Harpinder GI recently had a very disappointing experience with U-Haul while renting a truck. When I picked up the truck, the fuel gauge was almost empty, which was already frustrating. The staff told me to return the truck with the same amount of fuel. I even double-checked this at the counter and was reassured that bringing it back with the same fuel level would be fine. After finishing my move, I made sure to refuel the truck and actually returned it with double the amount of fuel compared to what it had during pickup. To my surprise, when I returned the truck, the staff told me I needed to bring it back with at least a quarter tank of fuel, or they would charge me a hefty $66 fee for “not enough fuel.” This was not only unfair but also felt like a bait-and-switch. I explained that the truck had far less fuel when I first picked it up, but they wouldn’t listen. This experience felt like a complete lack of transparency and poor customer service. As a loyal customer who made the effort to return the truck in better condition than I received it, I expected fair treatment. Instead, I was met with inconsistency and unreasonable demands. I’ll think twice before using U-Haul again or recommending it to others.
Manpreet SWorst rental place ever
Harpreet STruck was not in good running condition. No washer fluid. Dirty cups were sitting inside the truck. Poor poor
Raminder GWaited 2h30 to get my truck it that little ladie was cute
Marcel NService the vehicle regularly
Mahesh AEverything was good but I spent the $14.50 fuel for only 11 mile is it worth it I don’t think so, also your staff had no any reason for this they said we take only same gages but it was bad experiences.
harpreet sBest customer service, they went above and beyond
Godswill ASuper easy
HAYLAP WThis location has friendly staff, eager to help and answer every question for a person new to renting transportation equipment like this. Totally equipped with software. Staff gave easy to understand instructions on before and after state of return and photos to avoid problems. Thank you Vinayak!
DIAMOND AEverything was perfect
JEHANZAIB JFriendly and easy check in. No issues with truck, it was clean and ready to go when I checked in.
Amanda AGood 👍
haile mWas asked to go back and forth to take pictures after already submitting them through the U-Haul website. Don't know or understand why I had to both check in online only to have to check in in store. And then again I had to check out online only to have to go back and take photos for the store.
Scott SI don’t understand the charge on my card
FOLARIN MClean the vehicle before renting it to someone else. It was full of mud in the cab and the back.
Stephanie LThe van was very dirty. The owner didn’t care about it. I wouldn’t recommend this place to anyone.
saifuddin sThey are the worse uhaul location. Ni blankets , no ropes ! Filthy truck and they want it back clean?
GURMEHAR SNot received proper bill and not stying with price what they said .
Omar FAwesome experience with u haul. Moreover, efficient and friendly staff at Vinayak grocery store.
Harpinder MVehicle engine might no good, or tyre because stuck in ice many times, this vehicle operated in Calgary. In addition to that vehicle wasnt maintained either. Plus back store no light which supposed to be use in evening reallt helpful.
MUHAMMED ZOverall experience was good
Sajidah PTell the customers exactly what you need from them before when I called them rather when they come into the store and asking them to do things, wasting time.
Daman KExcellent service
dilshad qI just think you should hire more people to help the customers and make it faster
khalid sPlease wash from outside before handing the vehicle to customer.
jagdev sI got charged in very shady circumstances. The truck was not ready to go. And I was told that we will charge you by night as that when store will be closed. Got charged by next day with 2 extra KM put on. I am not even sure what and how they charged. I need truck for 1to 2 hours got told either u take it for whole day or we can’t do. Took me about an hour to get the truck. Very poor service and will not be going there back.
Anokha SKeep the good service I had.
SISAY MHave a proper check on the maintenance especially tires and there’s no included snow brush nor windshield washer. The uhaul vehicle smells bad
Franz EHeater not working, temperature below _35
nagaraja rDishonest
Rafi SNothing, i think so
Saleem AYou charged for fuel when already filled up before return. I have a receipt for fuel up did you want it. Please refund $9.77
Gurinder KWould never want to recommend or transact with this business again. Actually the person/owner dealing with this uhaul rental in Vinayak grocery shop is way should be behind bars for fucking scamming people . The customer service is so fucking terrible , I don’t even know how these fucking people are working still. Not to mention their stupid fucking vehicle was not clean, with non functional wiper frozen in ice and was basically unsafe for the person using it. These fucking clowns overcharged us, such a Indian fucking milking mentality taking advantage on the people for their fucking short comings and a poor customer service. Why would this fucking people are still in business, this subsidiary should be closed and someone should fucking look into these fucking scamming criminals
Bharath Gfriendly and good services
mujibur rThey give me with float tire.i had really bad day. Even they didn't gave me extra time.i don't recommend to use this location
Tekleab Acustomer service was great
Mickie PThe rate is way too high and the pricing criteria is very rigid and not feasible
Gaumit KI told them about their lock on passenger side was missing and the radio screen was all black when I returned the vehicle. Customers should tell the faults so that the next customer does not find it. It should be rectified. Good experience with this outlet of Uhaul. Very friendly and understandable.
Jagdev SBeing a customer I was harassed by the owner and his associates on call and in store in-person. Even after informing them the return time after 24 hours I was forced to give up the vehicle in 15-16 hours because they had multiple bookings from others ahead of time. This was the worst and the most harassing experience ever experienced by me I would never recommend renting UHAUL from this location to anyone.
harpret rNo parking close to the location, unit was located "down the street" on pickup and had to park in crowded area with little parking on return Vehicle was not clean, it had used Kleenex and garbage on passenger seat, radio was set to full volume as well Back door lock did not work (padlock)
neil jThey are friendly and very helpful.
Jagdev SBest customer service
JASVEER SNo clear communication. Returned the truck on 1st August but still got 4 calls from U-Haul for returning the truck. I personally went to the location again on 2nd August to resolve the problem. They responded that the person handles the U-Haul customer for the dealership was having a day off. That can’t be a acceptable reason at all. Really frustrating experience. Need to improve on customer service.
Shurva KCustomer service need improvement in responding quickly to customers on calls even in person customers services need improvement as well
godswill aThey are very soft spoken and quick in doing things. Thanks !!
Jagdev SGood customer service
ambo rGood customer service
ambo rAll good
yaahpreet kHe charged me extra i drop 10.30pm he have drop box for key and he open 10AM When i arrived there she isbusy other customers she charge me $45 and next day $23 more charge my card
RANA ZNothing
SHARLEEN MIt was a pleasant and very easy to rent a u haul for our house move. The lady was very friendly and quick to answer any questions we have.
gursimranjit sWas given a cargo van with a faulty turn signal light. This is unacceptable and negligent as vehicle should be inspected by personnel before renting it out to the public. On top of that I was charged the full price for returning the vehicle right away as soon as I detected the fault.
Ronnick a