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TIMOTHY T
Customer Reviews for Vincent Earthmoving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place was actually closed for Sunday..but another employee called the owner and was helpful
JONATHAN NStaff were very friendly and very helpful!
DAVID SGreat service no hidden fees or costs.
Dan BGreat service!
Christopher WThe location was great, but the uhaul app did not work. It could not find my location and it would be a 51 minute hold to talk to someone.
Stephanie WI am grateful this location is accessible to our home site.
THOMAS SNot too much could be done to improve this experience. It was terrific. I made an error with regard to the size trailer I needed but now worries, Vincent Earthmoving staff solved it without breaking a sweat. I was pleased.
Steve BNothing. All was awesome
Amanda SFriendly, courteous, knowledgeable staff.
DEB MThank you for your help great job
john pThe 6 x 12 trailer does not have a jack and no one was available (during business hours) to help me unhook.
KEVIN RThe right door of the truck wouldn’t open
Melissa KAs it turned out, we rented a van instead of a trailer, and iit cut the move time in half. I couldn't be happier.
WARREN JEasy, clean equipment, professional, courteous. Will definitely use again and refer others.
Jeffrey WDrop off was easy but not sure who was at fault but 3 weeks after drop off my wife received a charge for almost $2000 saying we just dropped it off somewhere in by Chicago. For a company that has been around for this long it's very difficult for me to understand how. Uhaul needs to make sure these locations are stocked with what they need for customers to order online. The Chicago location that charged us the $2000 was not even where we got the uhaul from so I don't know how they even charged us. Not to mention when I called was very rude and basically called me a liar and then hung up on me. In the end we did get our money back and said employee called and apologized. Zero stars, fix your business
Abeer AWe rented a 6'x12' trailer. It was ready when I arrived. They assisted me with hookup and I was able to drop it off that evening with no problem. I really appreciate it and will rent from them again.
Kent PStaff is so kind and helpful.
Laura GI have used Uhaul at lease 5 times over the last 6 years. Most of the time it was a hassle free seamless experience. Not this time, due to way you have changed your business model. Why is it booking online "due to availlability" not having the location availablity change the day of pickup? Also, a phone confirmation of a appliance dolly . Not available when picked up. This was a game changer, but I was stuck . At $20 rental have some spares avaiilble at your locations! It is all about the service and availability, not necessarily the price.
Michael BNothing ! When I arrived at the facility someone met me outside and we unhooked the trailer. The employee was kind and helpful, I loved the whole experience! Thank you!
Donald VNone
Noel PGreat customer service, will always go back to the Lena location.
Laura Gclose to home easy anytime drop-off...
doug nRented a utility trailer, easy check in, easy hook up, and easy return!
Charles DPick up was well coordinated due to weather. Appreciate the communication
Donna RWe always get great service at Vincents.
HollyE MIf the equipment is booked for a specific location TAKE THE TRAILER TO THE LOCATION WHERE IT IS NEEDED.
Edward GCheck in/out was very fast and friendly.
Jeff HThe car port trailer I rented had an unusable broken tire net strap on the front. A previous renter broke it of about a foot short and didn’t tell management about it. Hard to tell u til I actually went to tie it down. I had to load my antique truck and head about 5 miles to the Elizabeth location where they added an extra come along to get me through. I had no issues for my 150 ride after that. Better over all inspection of these trailers may want to be done on every trailer that is dropped off to avoid issues. It was a Saturday so I was lucky they were able to help.
Pat HThe straps for tying down the tires 1 was broke & wouldn't reach the ratchet to secure the tire. The other 1 looked worn & damaged. I had to rig up the 1 to safely secure the vehicle for the ride. I can't believe that they would let the trailer go out in that shape, especially when they have another one there that's in better shape.
ROBERT CThe truck had bald tires and was filthy. The location was ok except for the fact it was 3 hours out of the way. I'm more upset with the tone of the person who called to let me know where and when I could pick up the truck. The customer service was the worst I have ever experienced. I would rather call and speak to customer service at Comcast than your customer service! I will absolutely NOT recommend your company to anyone.
Patrick RIt was frustrating that my original reservation in Maquoketa was unable to be fulfilled and the the Davenport location I was diverted to also did not have a trailer to fulfill my reservation. Cost me 4 hours of my day plus mileage to rum from Maquoketa to Davenport to Elizabeth to Maquoketa. Unacceptable...
Tim MNothing special just drop it.
Keyvan Pwas very upset i was unable to get my unit at my requested location had to drive 45 minutes away to pick up my unit also u haul changed my drop location at the last minute
MIKE STrailer was ready for my pick up, and drop off was easy
PATTY RThe same comment applies regarding the U-Haul "app" and in-person service. Again, I ended up using "in-person" at the drop-off location, which worked well as the place was staffed on a Saturday.
David MNothing at all. This vendor was very accommodating. Made renting very easy. Thank you.
Steven KNice place and great staff.
Charles T