Customer Reviews for Vining Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vining Rentals

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Gregory F. on

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alma H. on

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Sandra L. on

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Personnel is friendly, helpful, an excellent person and I would recommend their services to anyone. Could use help cleaning up the business location to look more professional and appeasing.

Mark W. on

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Vining rentals always go above and beyond for customer service!

daniel S. on

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Randy is great to work with! Great experience!!!

Kyle T. on

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Absolute crap hole...literal junk yard. I was very nervous about stepping foot on the premises..incredibly trashy and dangerous for customers. Wouldn't recommend to anyone. Previous "reviews" must have been fake--seriously.

Myra S. on

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I previously called 1-1/2 weeks ahead of my move to a UHaul facility at True Value Hardware in Independence, KS. The girl said she couldn't get the online system to work and called UHaul then told me I should call back the next week on a Wednesday (only three days before we had people coming from neighboring states to complete an in-town move). I called back on Monday and was told they had availability of a 10', 15' and 16' foot truck. The man took down all of my information, said he was having problems with the system but would call me back if there were any issues. When I went in to pick up the truck on Saturday morning, the same guy I talked to said they were out of trucks (at least three were clearly on site). He said those were all reserved and they had been going out as soon as they came in. Which is why I called ahead to reserve it, I advised him. He opened his notebook to the page that clearly showed all of my contact info, the date I called, the date I needed the truck and the truck I needed. He just said something happened and they had been having problems so that reservation must not have gone through. I told him I had to have a truck that day which, again, is why I called ahead to reserve one. He said I would be surprised at how many times he would have to deal with that (??). He called around and said there were no 15' trucks but he found a 10' one at a nearby town (Coffeyville). He called them and told them I would be coming to pick it up. I asked if they could bring it over to me since they had dropped my reservation but he said he would have to charge me $100 to bring it over. Then he asked if I wanted to drop it off in Independence or return it to Coffeyville because it would cost an extra $20 if I wanted to return it there instead of taking it back to Coffeyville. The only thing he could do was waive the mileage for me to drive it back and forth from Coffeyville. Nothing else for all of the inconvenience! I left and started driving towards Coffeyville when I saw Vining Rentals on the south side of town with a UHaul truck on site. Surely he had checked with the other UHaul facility in town to make up for the incompetence of either him or UHaul dropping the reservation? We stopped anyway and the man at Vining said he had a 10' truck available for the day, which is all we needed. He was very helpful and provided excellent service. I told him the story, and that I was stunned the store in Independence hadn't checked with him to see if there was another UHaul truck in town instead of sending me to another town. His response was not one of surprise. I would definitely NOT recommend the True Value Hardware location! Dropping the reservation for a moving truck is not OK, and then providing no service beyond the bare minimum to make up for it is not OK. Then completely ignoring the other rental place in town, apparently because they are a competitive UHaul rental facility, after they had completely dropped the ba

David W. on

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I have rented ther

Philip W. on

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Gerald E. on

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Everything was great.

Robert O. on

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Brandon M. on

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It was a nasty junk yard looking place. No place to talk to anyone one.

Preston W. on

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BERNETA S. on

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Mr. Vining was GREAT!!! Provided hometown kindness and care. Thanks again Mr. "V"

Eldon D. on

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Very helpful, knowledgeable manager/owner.

JOHN H. on

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Scott B. on

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Donald D. on

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MARK W. on

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joshua K. on

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Kerri M. on

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We always use this location. Randy is top notch and always takes excellent care of us.

amanda S. on

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valerie S. on

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erica M. on

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David W. on

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Brandy L. on

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Joan C. on

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Very nice and friendly much more friendly than the station in Missouri

Cameron N. on

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Robert H. on

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ROBYN S. on

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Wouldn't use anyone else!