Customer Reviews for Vintage Special Event Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing 👍

Rating:

5.0

I see no improvements necessary. The manager at the location was very helpful and easy to work with. Everything suited our needs and expectations.

Rating:

1.0

Staff the position! Or let the renter know that there won't be any one at the location and they will need to fill out a lot of information online. The person who answered the phone # left in the window gave us another phone # to call. Took approx 25 mins to get the code to unlock the box and get the key. Also I ordered a car trailer which I found out the day before was not available at the location I was picking up the truck. Also I ordered packing blankets. None were provided. The 2 loaders were sent to the original requested pick-up location after I had given Ronnie the address the previous day. The 2 loaders were the only bright spot in this experience. They were courteous and quick. Five stars for them.

Rating:

1.0

Customer service and pricing.

Rating:

1.0

More improvements need in customer service due the the lack of respect and knowledge give to me in not paying the remaining balance or bill entirely and I never got told I was not marked down for 2 full days

Rating:

1.0

They charged me for miles that I didn’t drive.now they just took my money off my card! I demand a total refund!

Rating:

5.0

The person on this end was also terrific: 100% polite, kind and professional. I could not believe how beautifully decorated and maintained the U-Haul office was--even down to the lavender-scented soap in the bathroom. It was stunning and let her know how gorgeous and beautifully maintained her office was.

Rating:

3.0

This place is in a bad part of town. It was pouring rain and no one offered to help me unhook the trailer. U haul needs to go do some undercover work at their non company locations. I will stick with company locations in the future.

Rating:

3.0

Customer parking is nonexistent.