Staff the position! Or let the renter know that there won't be any one at the location and they will need to fill out a lot of information online. The person who answered the phone # left in the window gave us another phone # to call. Took approx 25 mins to get the code to unlock the box and get the key. Also I ordered a car trailer which I found out the day before was not available at the location I was picking up the truck. Also I ordered packing blankets. None were provided. The 2 loaders were sent to the original requested pick-up location after I had given Ronnie the address the previous day. The 2 loaders were the only bright spot in this experience. They were courteous and quick. Five stars for them.
Anthony A
Customer Reviews for Vintage Special Event Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service and pricing.
Tkai DMore improvements need in customer service due the the lack of respect and knowledge give to me in not paying the remaining balance or bill entirely and I never got told I was not marked down for 2 full days
Sarowon BThey charged me for miles that I didn’t drive.now they just took my money off my card! I demand a total refund!
Tiffany WThe person on this end was also terrific: 100% polite, kind and professional. I could not believe how beautifully decorated and maintained the U-Haul office was--even down to the lavender-scented soap in the bathroom. It was stunning and let her know how gorgeous and beautifully maintained her office was.
Jessica HThis place is in a bad part of town. It was pouring rain and no one offered to help me unhook the trailer. U haul needs to go do some undercover work at their non company locations. I will stick with company locations in the future.
Harry PCustomer parking is nonexistent.
Clint MThis location would have received an excellent rating had there been Uhaul signage on the building or property.
phil b