I used this uhaul location twice. Once without contact (all done through the app) and once with Chris doing all the check our and check in. I highly recommend this location. Ir was way less expensive then if using a different location.
Sonya S
Customer Reviews for Virgin Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If it weren’t daylight, I would have been afraid. It was an abandoned warehouse/garage at the end of a pothole filled dirt road. A rusted out sign saying ‘UHaul’. It was an unattended drop off location that could be better used for the opening scenes of ‘Law and Order’.
Robert DNo change my location and truck type last minute.
Andrew CEveryone I spoke to was very helpful and extremely nice! Thank you!
Kimberly BImprove the check service. I dropped the truck and keys pursuant to the agents instructions but now see that my checkout requires photos on the app which cannot be completed at this time
lender mTotally friendly guy. Truck was ultra clean and location was not crowded and easy to access. Owner answered the phone and was super easy to communicate with. A pleasure! Thank you for making it all so easy!
leona BThe app is terrible. Being forced to use something that doesn't work made this process so incredibly frustrating. Even more frustrating, customer service kept pointing me back to the app that wouldn't load. Please fix the app if it's mandatory.
ashley mOutstanding customer service! Very pleased with the easy drop off! ++++
James RThe box truck that was given to me me was very old and worn out l and the pull down door would constantly get jammed and was hard to close.
Joseph JChris Virgin at Virgin Automotive is a pleasure to deal with. I highly recommend using him for your Uhaul needs!!
Timothy PIt was raining hard and puddles everywhere not the best weather... The Technician was very friendly and helpful.
julie pGentleman at Uhaul dealership was awesome in Cape Cod
TEODORO CChris was a pleasure to deal with. He is a great ambassador for uhaul.
stephen sThe large uhaul place nearby was useless and frustrating so I called around and found a small shop with the auto transport trailer I needed. The owner was awesome, friendly and efficient. Went above and beyond in hooking me up and sending me on my way. Highly recommend Virgin Auto in W. Yarmouth
rick pEasy to find. Open spots to park. Plenty of room to back the truck in.
Ann MNo one was there to help with rental.
Robert RMy experience dealing with the above location is excellent, the units are clean and and the customer service is very professional.
GARNETT HChris was super helpful
Kristopher RI was completely satisfied
becky cCheck the equipment with the customer before taking the equipment
Suzanne DAfter I drop my load The truck would. No start. Than the road service never show up tell the next day I had find my way back the location .where my vehicle was. A real shit show never again I would not rent from U haul..
Denzel JOwner is amazingly kind, efficient and welcoming. Great guy to do business with.
David SOwner was helpful! Nice and good conversation was had!
Tom IVehicle was great and Chris was great too.
Justin AI am an event planner and often have to rent large trucks to haul bigger decor or floral to an event. I would seek out other rental companies because my local UHaul location was so awful to deal with. I was SO HAPPY to find Virgin Automotive. The truck was ready and packed, Chris was a pleasure to work with and I was in and out fast, and he was very kind about extending my truck rental when I ran late. Won't rent from another place again.
Anna MChris did a great job explaining the terms and vehicle. I would recommend him to others.
ANDREW MWe originally booked at another location but were referred to this location as they did not have a truck. We had a 12;00 pickup time and called at 12:30 to say we we’re running late and was told that they closed at 1:00. Luckily it worked out. The truck was very clean.
Duane BNo complaints or suggestions. My requirements were met in every aspect. Thank you.
Glenn SU cannot make it a better experience. Chris was awesome.
Laurie DLoved the jokes and the fish!
david uChris was great to deal with. Polite, courteous, friendly and accommodating. When the truck I originally reserved was not available, he drove to another UHaul location to pick up another truck for me to make sure I had one when and where I needed it. And even though the only one available was a little bigger than I reserved, he kept my rental price the same. An easy transaction and great customer service. I highly recommend Chris if you need a UHaul rental.
JOE HI will always come to this U-Haul first. The Owner is Professional, Very Nice and Has a Happy Positive attitude. Thanks Chris.
Samantha SBest U-HAUL experience
Michael WPickup location great!!! Mr. Virgin was a pleasure to deal with.
John VNo problems
Kevin CExcellent.
Beverly MCustomer service was a class
Philmore HIn general I would never ever recommend UHAUL. The reserved trailer or truck seems to often be unavailable and I was not notified until the day before, unacceptable. Additionally, the time of return on a particular day is not given up front and one receives the information in an email the night before, after plans have already been made
JONATHAND LChris was awesome Just update your server on uhauls end
Sandra MDifficult just for supply and availability of trucks in the area. Had to drive 1 hour away to get one
William BChris and the team were very helpful in making it happen and helping us get our truck.
mark mVery helpful when I moved pick up day back a day!!!
Gwendolyn MThe Auto shop was great and made the drop off a breeze!
SUSAN CThe website says there is 24/7 access and that I could pick it up even though the location was not open. Not until the day of the rental did it say that I had to wait for it to open to pick up the van. Drop off was fine but pick-up should be available remotely or at least explain that at the time of booking,.
don aThe owner was very helpful and asked how my experience went. I highly recommend Virgin Automotive, Inc.
Karl SThis location was 25 miles away from original location.
Joseph LMy dolly and furniture mover wettest included and i was given a bunch of mats we didn’t need so we were told we couldn’t get a refund
Kylie C