Customer Reviews for Virgin Automotive Inc
(U-Haul Neighborhood Dealer)

184 reviews

109 Town Brook Rd   West Yarmouth, MA 02673

(508) 775-1084

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 775-1084

109 Town Brook Rd
West Yarmouth, MA 02673

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Owner is super easy to deal with. Incredibly laid back

Samuel J. 
Rating:
4.0

I was charged for the protection plan without consenting (found it on the invoice after paying) which was annoying but otherwise the experience was fine.

marc T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The location was convenient, but gritty industrial park like. No big deal to me, not unsafe, but not "clean and inviting" . Mechanic who received keys from me was pleasant, polite regular guy: "Thanks a lot, have a nice day". Done. And I didn't have to drive a few miles more to the "clean, inviting" location in Hyannis.

GLEN K. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Friendly helpful

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

N/A

Mike M. 
Rating:
1.0

Was overcharged by $40 and got the runaround from U-Haul when I tried to get it dealt with over the phone. One customer service rep said he could not do refunds and gave us a number to call that was the same as the original number we called. Second woman promised to transfer us to a manager then hung up on us. Will be disputing these charges through my credit card.

Nicholas U. 
Rating:
1.0

The truck was exactly what I requested and the rental price was fair. The guy in the office was nice, but I was told the truck had 1/2 tank of gas when it only had 3/8. I asked him to correct it, and he said he would, but then I was charged a gas fee when I returned the vehicle with more than 3/8 tank! Please refund this incorrect charge immediately.

Isaac H. 
Rating:
1.0

Ll was ok except Appliance Dolly not in truck and to this day have not credited the money back. Yes it only $10 buys it's the customer service...

Brian S. 
Rating:
3.0

Personal service was very good! Office decor was dated and posters were inappropriate. There was not any covid precautions in place.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

This drop-off location is kinda out of the way, but it's on the Cape which is exactly what we needed after buying a home there. Since we are in the midst of a global pandemic, I opted for the contactless drop-off. It was simple and easy to follow. I highly recommend U-Haul and this location if you are moving to or from the Cape!

Nathan F. 
Rating:
5.0

Another look under the seats during cleaning - there was an empty soda can under the passenger seat.

Claus H. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

EVANDRO C. 
Rating:
5.0

Awesome

deaa H. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane B. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
3.0

Customer did not leave a comment.

Ian G. 
Rating:
5.0

The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard back

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Great customer service great truck

Chad P. 
Rating:
5.0

Excellent customer service. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.

mark B. 
Rating:
5.0

Great customer service, helpful and very professional!

Wellington H. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
5.0

Super friendly and knowledgeable. Would highly recommend

Nicholas A. 
Rating:
3.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

Duncan M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Chris was great!! Very professional and helpful. Everything was quick, easy and as promised!! Will definitely return if we have u haul needs in the future!!

William Y. 
Rating:
5.0

Thanks go to Chris Virgin.

Thomas N. 
Rating:
5.0

Pick up Drop off was fast . Chris at Virgin Automotive was easy to work with. Great mid- Cape location, didn't have to drive to Hyannis!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
4.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

The location and whole process of getting the uhaul was amazing at the location. Virgin automotive and Chris himself were so friendly and accommodating. No complaints there. But the way uhaul runs their business is another story. The biggest scam and bait & switch operation. A dirty way of doing business. Don't tell me a 10 footer is only $19.99 and at the end of the day, there goes $200 from my bank account and I didn't even leave Cape Cod. It's $19.99 just to look at the vehicle. Then if you wanna drive it, be prepared to give up your first born ??. Deceiving. Change your business strategy, uhaul. You're only going to piss people off and tarnish the good relationships you have with the companies that outsource your business.

HELENA W. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
3.0

The truck was not supplied with what I had ordered and was charged for

John D. 
Rating:
5.0

Chris was friendly and helpful

Scott N. 
Rating:
3.0

Customer did not leave a comment.

Lynn D. 
Rating:
2.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

sharon M. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

I left it parked outside a shed at drop off center.

John W. 
Rating:
5.0

Fantastic Customer Service!

Palmer E. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The service provided was very efficient. The service provider was cordial and personable. I would definitely go back

Bruce E. 
Rating:
4.0

Customer did not leave a comment.

kara P. 
Rating:
5.0

The owner, Chris, went out of his way to accomodate me. Dry much appreciated.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
3.0

Customer did not leave a comment.

Debra Y. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

william E. 
Rating:
3.0

U-haul offered a hand truck and furniture blankets - these were not in the truck when I picked it up. When I called Virgin about these later - he said - Oh - i dont have that stuff, I never supply - call Hyannis. If this was the case why did your web offer it? NOw I need to pursue a refund for these items? Seems like a poor plan on your end, that creates additional burden for me.

David H. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Was greeted professionally and friendly. Everything was ready for me when I arrived. Very efficient service. Needs no improvement! Great service. Super clean truck.

linda P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Bradford P. 
Rating:
5.0

Owner was super nice

Susan N. 
Rating:
5.0

Chris was extremely helpful ??.

bill B. 
Rating:
4.0

Everything was great

Shawndrea G. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Chris always takes the the make sure the trucks are in tip top shape. He answers all my questions and is extremely helpful.

faith S. 
Rating:
5.0

Customer did not leave a comment.

jesse W. 
Rating:
5.0

Customer did not leave a comment.

Noel I. 
Rating:
4.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Great place for a usual rental

Tanisha G. 
Rating:
5.0

It was a quick drop off. Nothing to improve.

Steve S. 
Rating:
5.0

when I made a reservation at hyannis U haul and went to pick up the truck they said they had no vehicles. I had to spend 30 minutes on the phone and then to go Virgin Automotive in Yarmouth to get the truck overall the truck was good but the hyannis location screwed up and made a reservation for me that they could not honor. When I went to Hyanns they had two trucks in the lot but would not give me one. Overall I believe I should get a partial refund or discount.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Thanks Virgin Auto

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

jefferson B. 
Rating:
5.0

Chris was extremely friendly and helpful.

Evan L. 
Rating:
4.0

Customer did not leave a comment.

kristen K. 
Rating:
5.0

Nothing, it was perfect!

Rosalyn C. 
Rating:
5.0

Chris is amazing and a pleasant person to deal with!

jennifer M. 
Rating:
5.0

Very helpful and knowledgeable

William H. 
Rating:
5.0

Virgin Automotive was the best. U-Haul sent us on a 7 hour nightmare in search of a 10' truck. It was originally scheduled for a noon pickup in Orleans, MA, but the price was $100+ more than what I was quoted so I cancelled. I eventually got the truck I wanted,. at the correct price, thanks entirely to the owner of Virgin Automotive. U- Haul needs to overhaul their online reservation process: When choosing a destination the question is asked if you could be flexible. I originally chose Springfield, VT, but if I would agree to drop the truck off in Brattleboro, VT U-haul would drop the price by $106. Someone interpreted that to mean Brattleboro was my first choice, and in order to get the discount, I would have to drop off in Greenfield, MA. That would have been rediculous. In the end it worked out and there are some very good people we encountered at U-Haul, but they were not empowered to correct the price. That is, until we got to Virgin Automotive. And he fixed it. I hit recommend Virgin Automotive to anyone in need of their services.

Mary C. 
Rating:
4.0

Thanks

William D. 
Rating:
5.0

Customer did not leave a comment.

ryan L. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Great experience

ryan L. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Rich B. 
No reviews have been submitted for this location.

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