I had asked for a dolly I think I even paid for a dolly I’m not sure why I paid an additional $18 after I returned it Was really hard to take pictures as I was doing all this in the middle of a monsoon
Sally D
Virgin Automotive Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Yarmouth, MA 02673
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Customer Reviews
- 4.5 Average Customer Rating
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Chris was very nice and helpful.
Petar MPersonnel not there
EDWARD MI was charged (without consent) for 5 days beyond my contract, EVEN THOUGH I RETURNED THE TRAILER A DAY EARLY on Sunday 22nd.. Granted, I met no-one, because it was Sunday evening, the night before a blizzard. However, that’s why II returned the equipment a day early, planning for the storm. I took photos to time-stamp the return and specific location of the trailer. I called the location and let them know exactly where they could find it (right next to their only van, and directly in front of their door. I gave them the contract number, and my phone number,, and asked them to call me if they had any questions. Nobody called. I assumed all was well. Friday the 27th, I received a receipt for a charge I was not notified of, and did not approve. The charge was for 5 days beyond the contract, plus some silly other fees. $140 unauthorized, and unjustified. And when I called about this, there was no answer, and still no callback. Maybe they’ll read this and call me?
NORMAN BExcellent customer service in the owner was a delight to work with
Ben S