Owner is super easy to deal with. Incredibly laid backSamuel J.
Trailer Rental & Towing in West Yarmouth, MA at Virgin Automotive Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in West Yarmouth, MA 02673
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was charged for the protection plan without consenting (found it on the invoice after paying) which was annoying but otherwise the experience was fine.marc T.
The location was convenient, but gritty industrial park like. No big deal to me, not unsafe, but not "clean and inviting" . Mechanic who received keys from me was pleasant, polite regular guy: "Thanks a lot, have a nice day". Done. And I didn't have to drive a few miles more to the "clean, inviting" location in Hyannis.GLEN K.
Friendly helpfulMICHAEL D.
Was overcharged by $40 and got the runaround from U-Haul when I tried to get it dealt with over the phone. One customer service rep said he could not do refunds and gave us a number to call that was the same as the original number we called. Second woman promised to transfer us to a manager then hung up on us. Will be disputing these charges through my credit card.Nicholas U.
The truck was exactly what I requested and the rental price was fair. The guy in the office was nice, but I was told the truck had 1/2 tank of gas when it only had 3/8. I asked him to correct it, and he said he would, but then I was charged a gas fee when I returned the vehicle with more than 3/8 tank! Please refund this incorrect charge immediately.Isaac H.
Ll was ok except Appliance Dolly not in truck and to this day have not credited the money back. Yes it only $10 buys it's the customer service...Brian S.
Personal service was very good! Office decor was dated and posters were inappropriate. There was not any covid precautions in place.Donna P.
This drop-off location is kinda out of the way, but it's on the Cape which is exactly what we needed after buying a home there. Since we are in the midst of a global pandemic, I opted for the contactless drop-off. It was simple and easy to follow. I highly recommend U-Haul and this location if you are moving to or from the Cape!Nathan F.
Another look under the seats during cleaning - there was an empty soda can under the passenger seat.Claus H.
The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard backRobert K.
Great customer service great truckChad P.
Excellent customer service. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.mark B.
Great customer service, helpful and very professional!Wellington H.
Super friendly and knowledgeable. Would highly recommendNicholas A.
Chris was great!! Very professional and helpful. Everything was quick, easy and as promised!! Will definitely return if we have u haul needs in the future!!William Y.
Thanks go to Chris Virgin.Thomas N.
Pick up Drop off was fast . Chris at Virgin Automotive was easy to work with. Great mid- Cape location, didn't have to drive to Hyannis!CHRISTOPHER S.
The location and whole process of getting the uhaul was amazing at the location. Virgin automotive and Chris himself were so friendly and accommodating. No complaints there. But the way uhaul runs their business is another story. The biggest scam and bait & switch operation. A dirty way of doing business. Don't tell me a 10 footer is only $19.99 and at the end of the day, there goes $200 from my bank account and I didn't even leave Cape Cod. It's $19.99 just to look at the vehicle. Then if you wanna drive it, be prepared to give up your first born ??. Deceiving. Change your business strategy, uhaul. You're only going to piss people off and tarnish the good relationships you have with the companies that outsource your business.HELENA W.
The truck was not supplied with what I had ordered and was charged forJohn D.
Chris was friendly and helpfulScott N.
I left it parked outside a shed at drop off center.John W.
Fantastic Customer Service!Palmer E.