Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)

5,605 reviews

835 N Santa Fe Av   Vista, CA 92084
(North East Corner of N Santa Fe and Townsite Dr)

(760) 940-9831

Office Hours

  • Mon-Wed: 8 am - 4 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(760) 940-9831

835 N Santa Fe Av
Vista, CA 92084
(North East Corner of N Santa Fe and Townsite Dr)

Services at this Location:

Office Hours

  • Mon-Wed: 8 am - 4 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GREG M 
Rating:
5.0

Mel and Roseanne were wonderful to work with?

ABDUL S 
Rating:
4.0

I was told I could return my truck to Santa Monica and when I called Santa Monica to find out their after hours policy, they told me I couldn’t return my truck there. I then called Uhaul service line and they told me I needed to return the truck all the way across town After a 15 hour Moving day. Other than that, my experience was good but that last change in plans after I had specifically requested the Santa Monica drop off and told I could take it there was very difficult.

ELISSA T 
Rating:
1.0

Truck was leaking gas. Called Vista Truck Rental, was told nothing they can do. Before I left with UHAUL truck I was told they check their trucks every Monday i.e. maintenance is being performed. Apparently not. Filed a claim with UHAUL This was a long distance move from CA to AZ.

Janine A 
Rating:
5.0

Customer did not leave a comment.

ROXANNA C 
Rating:
5.0

We had a great experience

DAVID B 
Rating:
5.0

Excellent customer service from Roseanne. Highly recommend this location to do business.

Paul B 
Rating:
5.0

Made the process easy and they have so much available. Return process was seamless. Thank you!

CORINNE C 
Rating:
5.0

Customer did not leave a comment.

CATHRIN A 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Y 
Rating:
4.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

AMY E 
Rating:
4.0

Customer did not leave a comment.

DUANE A 
Rating:
5.0

Customer did not leave a comment.

DANNY V 
Rating:
5.0

Customer did not leave a comment.

KATHY L 
Rating:
5.0

Well done.

CRAIG E 
Rating:
5.0

Customer did not leave a comment.

RICARDO M 
Rating:
5.0

The individual who helped me was,outstabding

Larry L 
Rating:
5.0

Employees were very friendly. It’s was easy to do using the app. However, it would’be been nice for the representative to explain that we had to use the app to turn it in after hours.

TAMMY A 
Rating:
1.0

The employee hung up on me. Told me I had to be there be12pm to rent but I made a 1pm reservation. Put me on hold when I called back for over 15 minutes. Worse customer service in long time. Moving is stressful enough.

Crystal B 
Rating:
5.0

Customer did not leave a comment.

PAUL W 
Rating:
1.0

Customer did not leave a comment.

Maria C 
Rating:
5.0

These folks were great. Super helpful and professional.

BRIAN Y 
Rating:
3.0

Gave me truck that was legitimately empty and just wrote the contract like that. I received a $20 gas credit which if we’re being honest wouldn’t last me to where I was headed, so I needed to fill up, at drop off I found that I wouldn’t be getting credited any more for the $80+ dollars of gas that I put in the truck which was a bummer.

JULIAN G 
Rating:
5.0

Customer did not leave a comment.

WENDY S 
Rating:
5.0

You were so helpful & friendly. I really can't think of any way you need to improve your service!!!

KATHY L 
Rating:
5.0

Customer did not leave a comment.

April L 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
2.0

The staff was friendly, but I was given a truck that was dirty inside and the gas tank was empty. They explained that I would have to return it with a quarter tank full and that I would receive a $35 credit. I returned it with over a quarter tank and did not receive the credit.

ROBERTO V 
Rating:
5.0

Everyone was so professional, this girl who checked us in was new but did an exceptional job and a man who showed us the equipment six Blank everything so well. Very pleasant and professional people you have at this location.

Aurora Y 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

SHELLY M 
Rating:
5.0

Staff was very courteous, friendly and efficient.

SUZANNE D 
Rating:
5.0

Every things was great. All the staff was very helpful and knowledgeable

John H 
Rating:
3.0

No public restroom

RUBY J 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R 
Rating:
1.0

Customer did not leave a comment.

MARISOL R 
Rating:
5.0

Staff was extremely efficient. Picked up my trailer on a Saturday morning right at opening time. There were 4 other parties ahead of me. The staff was so professional and FAST. Seriously so impressed! They did an excellent job with all of us in line. My trailer was clean and ready to go. They attached it to my hitch and went over the safety items and showed me the basics of the trailer etc. Answered all my questions and sent me on my way. Super impressed with the staff. BY FAR the very best Uhaul experience ever! Thank YOU!

IAN S 
Rating:
5.0

Customer did not leave a comment.

MARTEL D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
3.0

The air conditioning went out in the truck while in use. The truck was filthy when rented; outside and inside the cab. The system seemed to be struggling to pull up hills, like the transmission was going out. People at the site were amazing, they were super helpful.

MIKENDRA M 
Rating:
4.0

Rose Anne was very accommodating. Excellent customer service. Internet access was slow, perhaps upgrade your system?

Jeannette G 
Rating:
5.0

Get a guard dog to keep people from Siphoning gas. The young girl who office was very helpful and she gave us excellent service better than it better than I expected.

CHRISTOPHER O 
Rating:
5.0

They were helpful and got the truck returned quickly.

KELLY C 
Rating:
5.0

The Vista Truck Rental team is terrific. I've rented trucks and trailers here for several years and always have a great experience.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

Mikaylin L 
Rating:
3.0

Customer did not leave a comment.

KEALA A 
Rating:
5.0

This location was great but my experience before getting to this location was terrible. Please call me.

YESENIA R 
Rating:
5.0

The ladies working yesterday were on point! They ran very efficiently

BRITTANY P 
Rating:
5.0

Fast and very , very polite!! Exelent place to make business and friends

MELVIN F 
Rating:
5.0

look at the equipment carefully before renting it. I found marijuana inside. I should have taken pictures, but I ended up throwing it away. Overall, everything else was great.

MAURICIO S 
Rating:
5.0

Customer did not leave a comment.

DAMIAN B 
Rating:
5.0

Customer did not leave a comment.

SHAHROKH R 
Rating:
2.0

Customer service sucked - front desk person was rude as all get. I needed the truck a 2nd day - called to inform the front desk person, who put me on hold for over 15 minutes. When I came to return the truck after hours, there was nowhere to park it - i had to illegally park and block a fire lane because the lot was so mismanaged.

STEVEN N 
Rating:
5.0

Customer did not leave a comment.

Wendy V 
Rating:
5.0

I had a great experience renting from U-Haul in Vista. Friendly staff, good customer service, and easy pick up and return. I rented a 26-foot truck and it was brand new and clean. The price was great too. I would definitely recommend that U-Haul.

DAVID E 
Rating:
5.0

Rosanne checked me in and was nice and connected me fast. When I pulled back in to return the trailer, Ron was there to unhook me and everything was smoothed. This place is great, fast and they are always helpful

SHAWKAT H 
Rating:
2.0

I expected to pay around $60-$70 for my u-haul and it ended up being $113. I don’t see the point in advertising $19.95 when it ends up costing so much more than that. Would not use again.

KAILYN H 
Rating:
1.0

Charged me for 9 gallons of gas when I only drove 23.2 miles. No after hours returns and that wasn’t stated on the site like other locations. The truck inside was filthy and the visor was broken.

Joel P 
Rating:
5.0

The two ladies and gentleman at this Vista, CA location are the best. Super nice and accommodating.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

DAWN B 
Rating:
5.0

Great service. The attendant was quick and thorough. I appreciate her work.

MARCELLA S 
Rating:
5.0

This place was great to rent a 20' Uhaul truck to move my daughter. From the moment I walked in to this Uhaul business, 2 ladies were busy helping other people at the counter but took the time to acknowledge me by smiling at me and said "they would be right with me". When they went out to finish helping other clients, they said they would be right back. This made me feel valued as a customer and acknowledged. When the one lady came back within 2 minutes, she helped me with checking in with my Uhaul reservation, made the process very simple and went to go outside to pull up the huge Uhaul truck, plus loaded up the moving blankets and dolly as well. I thought this was over the top nice and helpful as the Uhaul places in Arizona doesn't go above and beyond this type of great service, but this place does!! I probably thanked her several times and told her that I don't get this kind of great service in Arizona as I am a Home Stager and rent Uhaul trucks often. I would highly recommend this place to rent your Uhaul trucks, and other moving equipment. Plus they have moving boxes, tape, and other supplies that you can purchase if you need it. Thank you again ladies for helping my moving a wonderful experience!

VALERI J 
Rating:
5.0

Staff was excellent! The 6x12 enclosed trailer performed perfectly. A great experience.

KENT B 
Rating:
5.0

Female worker 7/21 was very nice and friendly when I went to go get the truck around 3 Both Male worker on 7/22 at 10 am were helpful. I had thought I left something in the truck and they helped me out. You guys have a great team I appreciate all the effort

HANNAH M 
Rating:
5.0

The girls at the front desk helping with the reservation were very helpful And polite. thank you girls.

CASEY G 
Rating:
5.0

All was absolutely amazing.

DOUGLAS P 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z 
Rating:
5.0

Customer did not leave a comment.

Deborah F 
Rating:
2.0

My initial online quote was close to 900dlls plus an online discount for drop off at a specific location. Initial quote and discount was not on the system and my ending quote was about 1950dlls. Later, I asked the arizona staff about the pricing and the staff saw my initial online quote of about 900dlls. The AZ staff did not know why the price difference. Can someone explain why the difference?

erasmo g 
Rating:
5.0

Customer did not leave a comment.

MARCELINO L 
Rating:
5.0

Friendly and helpful.

TONY D 
Rating:
5.0

Friendly staff. Best vehicle rental experience ever. In and out in less than 5 minutes. Return was even easier.

DOUGLASS S 
Rating:
5.0

Customer did not leave a comment.

Komsant F 
Rating:
5.0

Amazing staff and so helpful. Check out was efficient, fast & wonderfully pleasant.

Jesse N 
Rating:
5.0

Customer did not leave a comment.

JESSICA V 
Rating:
5.0

Customer did not leave a comment.

PETER K 
Rating:
5.0

Customer did not leave a comment.

AARON A 
Rating:
4.0

Customer did not leave a comment.

Donna S 
Rating:
5.0

Customer did not leave a comment.

ANDREW D 
Rating:
5.0

The staff was extremely fast and efficient. Friendly too despite being very busy.

Michele F 
Rating:
5.0

Love this place!!! Always the best

Tiffany L 
Rating:
5.0

Customer did not leave a comment.

ISABELLA A 
Rating:
5.0

The Lady that helped me was Great. I feel bad I never got her name. She was awesome, highly recommend you. Thanks again Shonn

SHONN C 
Rating:
5.0

They have the best staff

RAYMOND S 
Rating:
3.0

Somehow it was not in the computer that I was dropping. It off at a different location. So cost was significantly more than I had expected

SPARROW G 
Rating:
5.0

The return process was very simple and the gentleman (I did not get his name) who assisted with this process was professional.

JAMES E 
Rating:
5.0

Nothing Lacey was awesome

ANDREW C 
Rating:
5.0

Convenient location. Easy drop off.

DAVID L 
Rating:
2.0

The 26 ft truck had brake issues, you really had to step on the brakes hard for the truck to stop. ABS and check brake light came on. Still was charged full price for an unsafe truck.

DYLAN C 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E 
Rating:
5.0

Easy to get a truck at the last minute…. Friendly and helpful costumer service.

THERESA A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W 
Rating:
4.0

Customer did not leave a comment.

Paula B 
Rating:
5.0

Customer did not leave a comment.

RANDALL P 
Rating:
5.0

Great Service, Thank you very much Keep up the good work!

CHRISTOPHER B 
Rating:
5.0

Even though the truck wasn't as clean as I would have liked it to be, the people were friendly and informative. There was a lot going on (the main computer program was down, there were a couple of customers who wanted their vehicle's smogged, etc.), and it could have been stressful, but they carried out their responsibility with a smile.

Elisa H 
Rating:
4.0

Fast and friendly service. Was in and out in ten minutes.

GERALD B 
Rating:
4.0

Customer did not leave a comment.

NELLIE C 
No reviews have been submitted for this location.
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