Friendly and helpful.
TONY D
Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff. Best vehicle rental experience ever. In and out in less than 5 minutes. Return was even easier.
DOUGLASS SAmazing staff and so helpful. Check out was efficient, fast & wonderfully pleasant.
Jesse NThe staff was extremely fast and efficient. Friendly too despite being very busy.
Michele FLove this place!!! Always the best
Tiffany LThe Lady that helped me was Great. I feel bad I never got her name. She was awesome, highly recommend you. Thanks again Shonn
SHONN CThey have the best staff
RAYMOND SSomehow it was not in the computer that I was dropping. It off at a different location. So cost was significantly more than I had expected
SPARROW GThe return process was very simple and the gentleman (I did not get his name) who assisted with this process was professional.
JAMES ENothing Lacey was awesome
ANDREW CConvenient location. Easy drop off.
DAVID LThe 26 ft truck had brake issues, you really had to step on the brakes hard for the truck to stop. ABS and check brake light came on. Still was charged full price for an unsafe truck.
DYLAN CEasy to get a truck at the last minute…. Friendly and helpful costumer service.
THERESA AGreat Service, Thank you very much Keep up the good work!
CHRISTOPHER BEven though the truck wasn't as clean as I would have liked it to be, the people were friendly and informative. There was a lot going on (the main computer program was down, there were a couple of customers who wanted their vehicle's smogged, etc.), and it could have been stressful, but they carried out their responsibility with a smile.
Elisa HFast and friendly service. Was in and out in ten minutes.
GERALD BVery friendly and courteous
SANTIAGO VWhen I arrived to drop the truck after hours, the parking lot was blocked off by other trucks and I had no room. Maybe signed asking people to pull further into the lot would help. Maybe.
WILLIAM AThey give really great service, highly recommend this location.
ANDREW KFriendly lady and she was in charge of everything and she was doing very well.
Fay SExcellent customer service !! Professionally polite and respectful and responsive to making and then renting the truck . Best experience ever for renting from U- Haul - this dealer should be your model on how to deal with customers.
EMILIO PIt was a very simple and easy process also very affordable
Jonathan CThe staff was polite, professional and knowledgeable. The only short coming was the lack of parking for our poverty, otherwise an excellent experience from start to finish. The crew was also very proficient in working through a large crowd renting vehicles on a Saturday morning, keep up the good work.
WILLIAM GAlways friendly, great service
RICK LAlways well taken care of. Favorite U Haul in town!
vista cAlways so well taken care of. The best U Haul in town.
vista cThanks! You made it easy!
ANN LFast, hassle free service!
RICHARD FThe online check in needs to be better improved. Ladies in there were so sweet even though I had such a rough morning. They made it so quick and easy after verifying a few more things.
Asia AI don’t know where to begin in condensing this nightmare, so I will keep it brief. The staff advised us to take our truck and come back the next day for our car transport. I received a phone call on my way home from the staff stating they will only be open until 12pm, not the 4pm stated hours. Then I was informed they will only be open until 11am. I called the location the next day at 10:15am and no one answered. I arrived at 10:45am and no one was on location and everything was locked up. I called and no one answered. I then called Uhaul direct who redirected me 3 times to Oceanside where I began my journey. The people and company in Oceanside where I originally attempted to rent from before being redirected to Vista, were great. The Vista location left us stranded with no options, no outlets, and nowhere to go. The management of that location should be required to endure what we endured to continue business, or shut it down. I am a businessman myself and would love to discuss my situation with someone who wants to maintain or improve the Uhaul business before it goes away due to customer experiences like mine. My cell is (209) 535-7708. My email is dml020980@hotmail.com. I look forward to hearing your response.
DAVID LVery helpful and friendly!
THOMAS MI wish they had been clear about being able to drop off the trailer after-hours. It would have saved my students half the cost.
JASON ZI think you guys always re friendly with the customer
AARON MRon made checking out and hooking up very easy. Upon return the staff was equally efficient.
ROBERT EThey closed at 4:00 requiring me to drop it off after hours. The UHAUL after hour drop off process is not easy to use.
MARK MTruck was super clean, friendly and knowledgeable staff. A+
JAMES GSuper friendly and helpful. I would recommend!
EVANGELINE ZAbsolutely excellent customer service experience. Called 1st and agent was polite and cheerful plus answered questions quickly and accurately. At office was taken care of quickly and professionally as to rates and services. My best experience ever at a rental location.
EMILIO PThis is the second time in the past month that I have rented from this location and they have been friendly, efficient and fast! Thank you!!
Jeff GEverything was great! The trailer was well maintained and had good tires. I did not have any concerns about the condition of the trailer. Easy to pick up and drop off! Thank you!
LEONARD ZStay pleasant and professional .
PETER KNice and friendly staff😬👍
JOSE SLady was very nice
LISA CThe person in charge, Rose Anne, is phenomenal!
ANTONIO SMake the miles driver more affordable.
Dale DOutstanding customer service , efficient , intelligent and professional services .
HENRY UKeep being understanding.
TOHANA RThe only issue I had was that I arrived early so I could be first in line upon opening as I was in a time constraint. I stood at the front door waiting. Meanwhile another gentleman came to the back door about 15 minutes later. His door was opened first and I was not even acknowledged. It really upset me. You need to specify which door is the front door upon opening.
Ethan SThe guy that helped us was fantastic! Knowledgeable, efficient, helpful, and friendly. Excellent experience!
TERRI SN/a
GREGORY TThe customer service was very helpful
Eric PDropped off at night This location had 24 hr drop off
BRANICE APicking up was easy- dropping off even easier
MARK WGreat customer service
RAYMOND SThe ladies were nice and very helpful.
MICHELLE MNothing really! It was amazing service they brought my uhaul to the front ready for me to drive and it was an easy check in and check out process! They were also really nice, definitely reccomend !
Maile MThe service was excellent.The attendant was really nice able to provide a proficient and knowleable and procide me with equipment necessary to conduct my move. Definitely will be looking forward to utilizing these services again and will recommend to friends and family. Thanks for making my day.
Jorge OWell the ladies were not there today but the owner and guy friend were very helpful. I was in and out of the office within minutes and they secured my trailer for me. Great service... Note, the extremely nice ladies have Tuesday's off 😉
SEAN M