Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)

5,226 reviews

835 N Santa Fe Av   Vista, CA 92084
(North East Corner of N Santa Fe and Townsite Dr)

(760) 940-9831

Office Hours

  • Mon-Wed: 8 am–4 pm
  • Thur: 9 am–4 pm
  • Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(760) 940-9831

835 N Santa Fe Av
Vista, CA 92084
(North East Corner of N Santa Fe and Townsite Dr)

Services at this Location:

Office Hours

  • Mon-Wed: 8 am–4 pm
  • Thur: 9 am–4 pm
  • Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Manuel O 
Rating:
1.0

I don’t as suppose to pick up at a different location, location was switched and I was never notified. I had a statement from U-Haul for a lesser price on what I was quoted and then location charged me 25% more. When returning the unit they also attempted to charge me for an extra day. I don’t feel this is necessarily a location problem but a U-Haul problem as this is the 2nd time I’ve dealt with issues

David G 
Rating:
5.0

The rep who assisted me was very kind, professional and knowledgeable. She was amazing. I attempted to drop off the rental at night but other customers left their rentals blocking the entrance. There was a lot of empty space on the lot which was being unused and I had to take the rental back home and return it in the morning which used up more gas which I had already filled to the original gas line. Customers should be instructed to pull in the rentals all the way in.

Azucena O 
Rating:
5.0

Customer did not leave a comment.

George R 
Rating:
5.0

Customer did not leave a comment.

Evan H 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Very helpful folks...

Richard M 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
3.0

The lady was super friendly and helpful . Unfortunately the straps on the tow dolly had been cut and I didn’t realize it until I loaded the car on it at 11pm and the store was closed and I was driving the car 1700 miles .

Carlos P 
Rating:
3.0

What you guys are charging is criminal. $1.39 per mile. You massively increased the price per mile and are making a fortune. And, you guys treat us like crap and charge a premium. You are not a good co.

David M 
Rating:
5.0

Customer did not leave a comment.

ALFREDO S 
Rating:
3.0

Customer did not leave a comment.

Mindy P 
Rating:
5.0

Nothing. Customer service was great!

Denae V 
Rating:
5.0

Customer did not leave a comment.

JOSE R 
Rating:
5.0

I love coming here, super friendly and efficient, always greeting you with a smile 😊

LORNA H 
Rating:
4.0

Customer did not leave a comment.

Tory G 
Rating:
3.0

Customer did not leave a comment.

gus w 
Rating:
2.0

Got charged for gas when we had to fill the gas tank ourselves, and dropped the U-Haul off with the same if not more gas than we were given in the U-Haul.

Tahvey S 
Rating:
5.0

Nothing. I’ve unfortunately had to move 4 times in 10 years but this location has always been there to make renting a truck easy. Staff is always helpful and friendly!

Trevor W 
Rating:
4.0

The location was great. The staff was very friendly and helpful. The truck ran REALLY bad though. I had to hold the brake with my left foot and rev the gas with my right just so I wouldn't stall at stops. The wipers were also completely gone! That was fun to find out while going down a highway.

Matthew T 
Rating:
5.0

Thank you all , keep up the good work 🙏🤠

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Jeremy B 
Rating:
5.0

Thank you guys are awesome and made my move from state to state very nice and easy and stress free.

Kira I 
Rating:
5.0

Encourage more people to use the On Line Check In. Some repeat Customers do not do any on-line check in and the process at the counter is prolonged. I use all the on-line features and my check in goes very fast. Plus this location makes every effort to have the equipment ready for the Customer to just hop in after a safety and condition check. I have used U-Haul all over the USA as did my children when moving in and out of College and later apartments and now homes. We know a good U-Haul experience when we have one and this location is always Excellent!

JOHN H 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Great customer service ! Very easy and fast to pick up/drop off.

JESUS H 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Simply, the most helpful. Always there to help me. Thank you.

vista c 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Dennis J 
Rating:
5.0

Customer did not leave a comment.

CORY G 
Rating:
5.0

Customer did not leave a comment.

Cindi D 
Rating:
4.0

Customer did not leave a comment.

Lester P 
Rating:
5.0

Always friendly and informative. My truck/trailer was hitched up in no time and ready go. Could not be possible to have a better experience

John H 
Rating:
5.0

Customer did not leave a comment.

Judith O 
Rating:
5.0

Great customer service

Oscar a 
Rating:
5.0

Customer did not leave a comment.

Jordann G 
Rating:
5.0

Customer did not leave a comment.

Juan L 
Rating:
3.0

My truck wasn’t in proper working condition and had me worried the entire trip. Just before I left the facility, the check engine light was on. They came out when I told them and reset the light and told me not to worry about it. After about 10 minutes of driving the engine light started to come back on and off a few times throughout the entire trip. I returned the truck with the light on. Additionally, the AC was not working. Additionally, the MPG gauge was not working. The faults of the truck had me worried, uncomfortable, and unable to maximize fuel efficiency

Timothy R 
Rating:
4.0

Customer did not leave a comment.

RUSSELL C 
Rating:
4.0

Customer did not leave a comment.

diane z 
Rating:
5.0

Jerrica was very helpful!

Mindy W 
Rating:
5.0

Customer did not leave a comment.

Xochitl P 
Rating:
5.0

Ron was awesome! Friendly, helpful and very quick with the rentals. Really made the process a breeze!!

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Leonel A 
Rating:
5.0

Customer did not leave a comment.

ROGELIO A 
Rating:
5.0

Very good service

Secro J 
Rating:
5.0

Customer did not leave a comment.

Caroldean R 
Rating:
5.0

Kudos to the management here for their gracious handling of our need for a substantial time extention!

Ray A 
Rating:
2.0

The location wasn't great, there were homeless people hanging in the back. They called me to let me know 3 hours before closing that they couldn't accommodate an evening reservation although the evening reservation was set a week prior. The truck was not maintained at all, the steering was bad, it barely made it uphill with high RPM. We had short distance to go otherwise the truck would have been returned.

Denyse R 
Rating:
5.0

Customer did not leave a comment.

GERALD E 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Blake D 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
2.0

I had to drop off the trailer after hours. I called the facility twice during operating hours and didn't get an answer but left a message on the voicemail. I didn't get a call back. I used the U-Haul app and was able to get assistance from customer support to make sure I was doing everything correctly with the drop off. Customer service support person was excellent which made the drop off successful.

Matt S 
Rating:
5.0

The staff at the office are the best in the U-HAUL industry Nation Wide.

Luis P 
Rating:
3.0

Customer did not leave a comment.

Neil C 
Rating:
5.0

Ery cleaned andfriendu

Keith B 
Rating:
5.0

Friendly employees. We will definitely recommend to everyone U-Haul is a great place to rent a truck.

teresa P 
Rating:
5.0

Very professional and friendly service.

angel p 
Rating:
4.0

My only interaction was over the phone. I felt minor pressure to return the truck earlier than I could but I understood why. I was also asked to hold the truck later than I could and, again, understood why. I appreciated that, when I explained my reason why I needed to return the truck when I did, that the representative was understanding.

Joshua P 
Rating:
3.0

Customer did not leave a comment.

Gilbert C 
Rating:
4.0

Fast and efficient service, this is a good location.

James L 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

This was my second time using this location. The experience was the same as before... excellent.

robert V 
Rating:
4.0

Pickup and drop off times were not convenient. Hours of 8 to 4 is not enough

JEFFREY F 
Rating:
5.0

thank you for your patients

Catherine B 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Stanley R 
Rating:
5.0

Customer did not leave a comment.

Dawn D 
Rating:
5.0

Customer did not leave a comment.

Ann G 
Rating:
5.0

Very good service great customer service

JAY F 
Rating:
3.0

Customer did not leave a comment.

Tyler W 
Rating:
5.0

Thanks for the friendly service.

Kenneth P 
Rating:
4.0

Customer did not leave a comment.

jerry b 
Rating:
4.0

Customer did not leave a comment.

Rozeller F 
Rating:
5.0

The ladies at this location did an amazing job! Especially the manager. Would highly recommend and will definitely be coming back should the need arise.

Charles H 
Rating:
5.0

Efficient and easy

James L 
Rating:
1.0

Customer did not leave a comment.

Ronnie H 
Rating:
5.0

Customer did not leave a comment.

Catherine L 
Rating:
5.0

Customer did not leave a comment.

Stephen V 
Rating:
5.0

The lady who helped made it an easy and quick check in, thank you

Markeith B 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Been renting here for over 20 years. Always helpful and consistent

KERRY S 
Rating:
5.0

Nothing at all the ladies are so sweet and so welcoming

Camelody B 
Rating:
5.0

You guys do an awesome job , fast friendly and I can always count on you when I’m in a bind or in a hurry , thanks a lot , I wouldn’t rent from anywhere else.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Letty C 
Rating:
5.0

Thank you

james f 
Rating:
5.0

People there were super friendly walked me through the hooking up and unhooking process

Tara A 
Rating:
3.0

Lights on the trailer were falling off. And you can see very clearly it had been glued on.

Jessica B 
Rating:
5.0

Customer did not leave a comment.

Catherine R 
Rating:
5.0

The manager is on the JOB

Joe V 
Rating:
4.0

Customer did not leave a comment.

Stephanie M 
Rating:
5.0

Nothing perfect customer service. In and out in 10 minutes.

Philip F 
Rating:
5.0

Rosanne is super efficient, friendly and knowledgeable, even with multiple people waiting she's excellent at getting to your rental quickly without making you feel rushed. I'll be coming here from now on!

Lorna H 
Rating:
5.0

I had some issues with the size of my truck (my own fault no one else’s) and they helped me get it sorted out. No hassle at all!

Regan C 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Lori M 
Rating:
4.0

Customer did not leave a comment.

Peter F 
No reviews have been submitted for this location.

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