Overall, renting a 10 foot truck from U-Haul was a great experience. The sales representative was very patient and answered all my questions. I would most definitely use this service again.
MICHAEL W
Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great. Used this rental location twice and everything is on point and they're communicative.
Debonee Bgood experience
MCINTYRE SI have dealt with them before. They are fine, and the return process was smooth, friendly and fast. I will continue to use them for anything UHaul as long as I'm in this area.
MICHAEL WEasy to pick up, staff was helpful.
WESLEY GYour employee set up my tow hitch in a completely unsafe manor and could have gotten someone killed
JAMES HPickup simple. Reserving online simple. Pickup staff were friendly, efficient and got me on the road quickly. Great experience
Steven DThe staff at this location were quick, efficient and friendly. I’ve rented from this location before and Ron and his team are top notch and always make me feel welcome and appreciated. The trailer was just the right size and there were no problems during my rental. Well definitely come back to Vista Truck Rental the next time I need a truck or trailer.
JAMES SFully stocked, great friendly service
AARON MNot a big deal, but the truck wasn’t swept out like the sign was suggesting it was supposed to be upon pickup. I just don’t want to get charged for that. Everything else went smoothly and as planned.
Kassandra NFast , efficient , pleasant customer service
Henry UNeeded car hauler to bring my 1978 Corvette from Big Bear to Bonsall - the one I rented from Vista U-Haul was perfect for this job - everything went as planned
ROBERT MBy far the best experience of all the various Uhaul centers I have used.
Timothy RNothing! The young lady who helped me was extremely helpful and pleasant to be around!
DAVID VThe experience was fast and easy, super friendly staff and my moving experience was made that much better and easier because of it. Thanks!
RUBY AU-haul is the only one I ever use. You are the best! The Agent was professional, and the transaction was quick.
SHIRLEY TQue aya traductor
ADULFO EI've used this U-Haul location many times over the years. The staff is friendly and professional. The equipment worked and the entire process was simple from start to finish.
STEPHEN LMel and Roseanne were wonderful to work with?
ABDUL SI was told I could return my truck to Santa Monica and when I called Santa Monica to find out their after hours policy, they told me I couldn’t return my truck there. I then called Uhaul service line and they told me I needed to return the truck all the way across town After a 15 hour Moving day. Other than that, my experience was good but that last change in plans after I had specifically requested the Santa Monica drop off and told I could take it there was very difficult.
ELISSA TTruck was leaking gas. Called Vista Truck Rental, was told nothing they can do. Before I left with UHAUL truck I was told they check their trucks every Monday i.e. maintenance is being performed. Apparently not. Filed a claim with UHAUL This was a long distance move from CA to AZ.
Janine AWe had a great experience
DAVID BExcellent customer service from Roseanne. Highly recommend this location to do business.
Paul BMade the process easy and they have so much available. Return process was seamless. Thank you!
CORINNE CThe team at Vista Truck Rental is always friendly, helpful and a joy to work with.....there is a reason why I drive 20 miles to rent the gear from them!
MICHELE ANothing, prefect. Great job.
STEPHEN MJust keep doing what your doing
EDWARD BGrateful for a very reasonably run business with great staff with accommodating attitudes. Thank you!!!
MARCO DWell done.
CRAIG EThe individual who helped me was,outstabding
Larry LEmployees were very friendly. It’s was easy to do using the app. However, it would’be been nice for the representative to explain that we had to use the app to turn it in after hours.
TAMMY AThe employee hung up on me. Told me I had to be there be12pm to rent but I made a 1pm reservation. Put me on hold when I called back for over 15 minutes. Worse customer service in long time. Moving is stressful enough.
Crystal BThese folks were great. Super helpful and professional.
BRIAN YGave me truck that was legitimately empty and just wrote the contract like that. I received a $20 gas credit which if we’re being honest wouldn’t last me to where I was headed, so I needed to fill up, at drop off I found that I wouldn’t be getting credited any more for the $80+ dollars of gas that I put in the truck which was a bummer.
JULIAN GYou were so helpful & friendly. I really can't think of any way you need to improve your service!!!
KATHY LThe staff was friendly, but I was given a truck that was dirty inside and the gas tank was empty. They explained that I would have to return it with a quarter tank full and that I would receive a $35 credit. I returned it with over a quarter tank and did not receive the credit.
ROBERTO VEveryone was so professional, this girl who checked us in was new but did an exceptional job and a man who showed us the equipment six Blank everything so well. Very pleasant and professional people you have at this location.
Aurora YStaff was very courteous, friendly and efficient.
SUZANNE DEvery things was great. All the staff was very helpful and knowledgeable
John HNo public restroom
RUBY JStaff was extremely efficient. Picked up my trailer on a Saturday morning right at opening time. There were 4 other parties ahead of me. The staff was so professional and FAST. Seriously so impressed! They did an excellent job with all of us in line. My trailer was clean and ready to go. They attached it to my hitch and went over the safety items and showed me the basics of the trailer etc. Answered all my questions and sent me on my way. Super impressed with the staff. BY FAR the very best Uhaul experience ever! Thank YOU!
IAN SThe air conditioning went out in the truck while in use. The truck was filthy when rented; outside and inside the cab. The system seemed to be struggling to pull up hills, like the transmission was going out. People at the site were amazing, they were super helpful.
MIKENDRA MRose Anne was very accommodating. Excellent customer service. Internet access was slow, perhaps upgrade your system?
Jeannette GGet a guard dog to keep people from Siphoning gas. The young girl who office was very helpful and she gave us excellent service better than it better than I expected.
CHRISTOPHER OThey were helpful and got the truck returned quickly.
KELLY CThe Vista Truck Rental team is terrific. I've rented trucks and trailers here for several years and always have a great experience.
ROBERT HThis location was great but my experience before getting to this location was terrible. Please call me.
YESENIA RThe ladies working yesterday were on point! They ran very efficiently
BRITTANY PFast and very , very polite!! Exelent place to make business and friends
MELVIN Flook at the equipment carefully before renting it. I found marijuana inside. I should have taken pictures, but I ended up throwing it away. Overall, everything else was great.
MAURICIO SCustomer service sucked - front desk person was rude as all get. I needed the truck a 2nd day - called to inform the front desk person, who put me on hold for over 15 minutes. When I came to return the truck after hours, there was nowhere to park it - i had to illegally park and block a fire lane because the lot was so mismanaged.
STEVEN NI had a great experience renting from U-Haul in Vista. Friendly staff, good customer service, and easy pick up and return. I rented a 26-foot truck and it was brand new and clean. The price was great too. I would definitely recommend that U-Haul.
DAVID ERosanne checked me in and was nice and connected me fast. When I pulled back in to return the trailer, Ron was there to unhook me and everything was smoothed. This place is great, fast and they are always helpful
SHAWKAT HI expected to pay around $60-$70 for my u-haul and it ended up being $113. I don’t see the point in advertising $19.95 when it ends up costing so much more than that. Would not use again.
KAILYN HCharged me for 9 gallons of gas when I only drove 23.2 miles. No after hours returns and that wasn’t stated on the site like other locations. The truck inside was filthy and the visor was broken.
Joel PThe two ladies and gentleman at this Vista, CA location are the best. Super nice and accommodating.
CHRISTOPHER KGreat service. The attendant was quick and thorough. I appreciate her work.
MARCELLA SThis place was great to rent a 20' Uhaul truck to move my daughter. From the moment I walked in to this Uhaul business, 2 ladies were busy helping other people at the counter but took the time to acknowledge me by smiling at me and said "they would be right with me". When they went out to finish helping other clients, they said they would be right back. This made me feel valued as a customer and acknowledged. When the one lady came back within 2 minutes, she helped me with checking in with my Uhaul reservation, made the process very simple and went to go outside to pull up the huge Uhaul truck, plus loaded up the moving blankets and dolly as well. I thought this was over the top nice and helpful as the Uhaul places in Arizona doesn't go above and beyond this type of great service, but this place does!! I probably thanked her several times and told her that I don't get this kind of great service in Arizona as I am a Home Stager and rent Uhaul trucks often. I would highly recommend this place to rent your Uhaul trucks, and other moving equipment. Plus they have moving boxes, tape, and other supplies that you can purchase if you need it. Thank you again ladies for helping my moving a wonderful experience!
VALERI J