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AMY E
Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well done.
CRAIG EThe individual who helped me was,outstabding
Larry LEmployees were very friendly. It’s was easy to do using the app. However, it would’be been nice for the representative to explain that we had to use the app to turn it in after hours.
TAMMY AThe employee hung up on me. Told me I had to be there be12pm to rent but I made a 1pm reservation. Put me on hold when I called back for over 15 minutes. Worse customer service in long time. Moving is stressful enough.
Crystal BThese folks were great. Super helpful and professional.
BRIAN YGave me truck that was legitimately empty and just wrote the contract like that. I received a $20 gas credit which if we’re being honest wouldn’t last me to where I was headed, so I needed to fill up, at drop off I found that I wouldn’t be getting credited any more for the $80+ dollars of gas that I put in the truck which was a bummer.
JULIAN GYou were so helpful & friendly. I really can't think of any way you need to improve your service!!!
KATHY LThe staff was friendly, but I was given a truck that was dirty inside and the gas tank was empty. They explained that I would have to return it with a quarter tank full and that I would receive a $35 credit. I returned it with over a quarter tank and did not receive the credit.
ROBERTO VEveryone was so professional, this girl who checked us in was new but did an exceptional job and a man who showed us the equipment six Blank everything so well. Very pleasant and professional people you have at this location.
Aurora YStaff was very courteous, friendly and efficient.
SUZANNE DEvery things was great. All the staff was very helpful and knowledgeable
John HNo public restroom
RUBY JStaff was extremely efficient. Picked up my trailer on a Saturday morning right at opening time. There were 4 other parties ahead of me. The staff was so professional and FAST. Seriously so impressed! They did an excellent job with all of us in line. My trailer was clean and ready to go. They attached it to my hitch and went over the safety items and showed me the basics of the trailer etc. Answered all my questions and sent me on my way. Super impressed with the staff. BY FAR the very best Uhaul experience ever! Thank YOU!
IAN SThe air conditioning went out in the truck while in use. The truck was filthy when rented; outside and inside the cab. The system seemed to be struggling to pull up hills, like the transmission was going out. People at the site were amazing, they were super helpful.
MIKENDRA MRose Anne was very accommodating. Excellent customer service. Internet access was slow, perhaps upgrade your system?
Jeannette GGet a guard dog to keep people from Siphoning gas. The young girl who office was very helpful and she gave us excellent service better than it better than I expected.
CHRISTOPHER OThey were helpful and got the truck returned quickly.
KELLY CThe Vista Truck Rental team is terrific. I've rented trucks and trailers here for several years and always have a great experience.
ROBERT HThis location was great but my experience before getting to this location was terrible. Please call me.
YESENIA RThe ladies working yesterday were on point! They ran very efficiently
BRITTANY PFast and very , very polite!! Exelent place to make business and friends
MELVIN Flook at the equipment carefully before renting it. I found marijuana inside. I should have taken pictures, but I ended up throwing it away. Overall, everything else was great.
MAURICIO SCustomer service sucked - front desk person was rude as all get. I needed the truck a 2nd day - called to inform the front desk person, who put me on hold for over 15 minutes. When I came to return the truck after hours, there was nowhere to park it - i had to illegally park and block a fire lane because the lot was so mismanaged.
STEVEN NI had a great experience renting from U-Haul in Vista. Friendly staff, good customer service, and easy pick up and return. I rented a 26-foot truck and it was brand new and clean. The price was great too. I would definitely recommend that U-Haul.
DAVID ERosanne checked me in and was nice and connected me fast. When I pulled back in to return the trailer, Ron was there to unhook me and everything was smoothed. This place is great, fast and they are always helpful
SHAWKAT HI expected to pay around $60-$70 for my u-haul and it ended up being $113. I don’t see the point in advertising $19.95 when it ends up costing so much more than that. Would not use again.
KAILYN HCharged me for 9 gallons of gas when I only drove 23.2 miles. No after hours returns and that wasn’t stated on the site like other locations. The truck inside was filthy and the visor was broken.
Joel PThe two ladies and gentleman at this Vista, CA location are the best. Super nice and accommodating.
CHRISTOPHER KGreat service. The attendant was quick and thorough. I appreciate her work.
MARCELLA SThis place was great to rent a 20' Uhaul truck to move my daughter. From the moment I walked in to this Uhaul business, 2 ladies were busy helping other people at the counter but took the time to acknowledge me by smiling at me and said "they would be right with me". When they went out to finish helping other clients, they said they would be right back. This made me feel valued as a customer and acknowledged. When the one lady came back within 2 minutes, she helped me with checking in with my Uhaul reservation, made the process very simple and went to go outside to pull up the huge Uhaul truck, plus loaded up the moving blankets and dolly as well. I thought this was over the top nice and helpful as the Uhaul places in Arizona doesn't go above and beyond this type of great service, but this place does!! I probably thanked her several times and told her that I don't get this kind of great service in Arizona as I am a Home Stager and rent Uhaul trucks often. I would highly recommend this place to rent your Uhaul trucks, and other moving equipment. Plus they have moving boxes, tape, and other supplies that you can purchase if you need it. Thank you again ladies for helping my moving a wonderful experience!
VALERI JStaff was excellent! The 6x12 enclosed trailer performed perfectly. A great experience.
KENT BFemale worker 7/21 was very nice and friendly when I went to go get the truck around 3 Both Male worker on 7/22 at 10 am were helpful. I had thought I left something in the truck and they helped me out. You guys have a great team I appreciate all the effort
HANNAH MThe girls at the front desk helping with the reservation were very helpful And polite. thank you girls.
CASEY GAll was absolutely amazing.
DOUGLAS PMy initial online quote was close to 900dlls plus an online discount for drop off at a specific location. Initial quote and discount was not on the system and my ending quote was about 1950dlls. Later, I asked the arizona staff about the pricing and the staff saw my initial online quote of about 900dlls. The AZ staff did not know why the price difference. Can someone explain why the difference?
erasmo gFriendly and helpful.
TONY DFriendly staff. Best vehicle rental experience ever. In and out in less than 5 minutes. Return was even easier.
DOUGLASS SAmazing staff and so helpful. Check out was efficient, fast & wonderfully pleasant.
Jesse NThe staff was extremely fast and efficient. Friendly too despite being very busy.
Michele FLove this place!!! Always the best
Tiffany LThe Lady that helped me was Great. I feel bad I never got her name. She was awesome, highly recommend you. Thanks again Shonn
SHONN CThey have the best staff
RAYMOND SSomehow it was not in the computer that I was dropping. It off at a different location. So cost was significantly more than I had expected
SPARROW GThe return process was very simple and the gentleman (I did not get his name) who assisted with this process was professional.
JAMES ENothing Lacey was awesome
ANDREW CConvenient location. Easy drop off.
DAVID LThe 26 ft truck had brake issues, you really had to step on the brakes hard for the truck to stop. ABS and check brake light came on. Still was charged full price for an unsafe truck.
DYLAN CEasy to get a truck at the last minute…. Friendly and helpful costumer service.
THERESA AGreat Service, Thank you very much Keep up the good work!
CHRISTOPHER BEven though the truck wasn't as clean as I would have liked it to be, the people were friendly and informative. There was a lot going on (the main computer program was down, there were a couple of customers who wanted their vehicle's smogged, etc.), and it could have been stressful, but they carried out their responsibility with a smile.
Elisa HFast and friendly service. Was in and out in ten minutes.
GERALD BVery friendly and courteous
SANTIAGO VWhen I arrived to drop the truck after hours, the parking lot was blocked off by other trucks and I had no room. Maybe signed asking people to pull further into the lot would help. Maybe.
WILLIAM AThey give really great service, highly recommend this location.
ANDREW KFriendly lady and she was in charge of everything and she was doing very well.
Fay SExcellent customer service !! Professionally polite and respectful and responsive to making and then renting the truck . Best experience ever for renting from U- Haul - this dealer should be your model on how to deal with customers.
EMILIO PIt was a very simple and easy process also very affordable
Jonathan CThe staff was polite, professional and knowledgeable. The only short coming was the lack of parking for our poverty, otherwise an excellent experience from start to finish. The crew was also very proficient in working through a large crowd renting vehicles on a Saturday morning, keep up the good work.
WILLIAM G