Customer Reviews for Vitos Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vitos Service Center

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Emanuelle S. on

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Customer did not leave a comment.

Luis R. on

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Love these guys

Jonathan H. on

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Oleksandr V. on

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Al K. on

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Stephen H. on

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Diane M. on

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Gross tiny little junked up office. No where to park your car. Did not have any moving pads at this location. Won’t go back. Will use another UHaul location.

Stephen C. on

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Customer did not leave a comment.

Chelsea S. on

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There was a sign to call a number when the truck got dropped off. I was told to leave the keys and someone would be on site within the hour to check the truck in. I didn't have any exchange with personnel.

Justin H. on

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Shop was a bit messy, would have been nice if the owner told us to check the back of the truck for cleanliness cause we didn't know to do that, and we got hit with a cleaning charge at the drop off point.

Michael H. on

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Nice to deal with a small rental agent such as this shop as opposed to some of the bigger U-Haul branded facilities. While it is definitely not a full-service operation with boxes and other retail items for sale, the staff were friendly and helpful, and using them was a great way to support a local small business.

Sandra A. on

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(1) I was told they open at 9am...we arrived at 10am, and no one was there. Called and was told he was on his way, so we waited another 15 mins. (2) He drove up in a 10' and told me that was our truck. I told him I reserved a 15', he looked in the computer and saw I was correct. (3) The shop was FILTHY and he was not well presented either. (4) I could nt open the link to upload my license, so he sent it to my brother's phone, who couldn't open it either. So the rep took a picture with his own phone and sent it to whoever. I then asked him to delete my license image from his phone, which he did, but then stated, "believe me, I don't want it anyway, I've been sued before, but I don't care, U-Haul pays for it anyway". So unprofessional. (5) He gave us the key and told us to find the truck in the back, which looked like a jungle. We found the truck, then I had to go back inside and ask him to move another truck so that we can get out. (6) When we returned the truck, Mike told us the truck had damage. He then showed us long (and old) scratches on the top portion of the sides.We were so shocked as we drove in fully open areas. Those scratches were already there!!! We told Mike that at the pick-up, the guy never took us around the truck, as we've been used to U-Haul doing. Mike explained U-Haul doesn't do that anymore, but that we should have been emailed images of the truck - we were never sent that! I immediately called the guy at the pick up location, explained the dilemma and he HUNG UP ON ME!! I called several times back, then he answered and stated he was driving and couldn't talk, but I quickly asked him why didn't he send me images, he HUNG UP on me again!! Mike at the drop off location witnessed this.. If I were U-Haul, I would not want to be associated with this place! I need a call please,m I am not going to pay for those damages!

Michael P. on

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Renee S. on

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Evan H. on

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I've rented many Uhaul in the past and always have had a pleasant experience. This time was by far the worst I've had. It seems Uhaul doesn't want to do any work and is trying have the customers do it all for them. There is a huge lack of understanding in Uhauls customer service department including managers with there own software programs. I think they could all use som training on how to use the truckshare app they're pushing on the customers before rolling it out to the public. There's a slew of problems I could discuss regarding the "app" , but won't get into them. Furthermore, I understand rolling inventory is difficult to track and pickup locations are mearly "preferred" locations when making a reservation. But, drop off locations should remain convenient for the customer, and they shouldn't have to drive the truck 30 min. to drop the truck off cause the serrounding locations are full. That costs more time, money, gas, and mileage for the customer. Apparently Uhaul can't credit any of those back except adjust your mileage allowance. I think Uhaul should start utilizing GPS to track their vehicles better to give the customers a better experience when reserving a truck.

Rebecca M. on

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When I called to get further information about dropping the vehicle off the individual answered with attitude and was extremely short.

Lindsey H. on

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This location is sketchy at best. The "office" is disgusting, has an odor and is beyond cluttered. When you arrive on site, you have to call for Vito to come, the phone number is listed on a piece of paper on the door. Once Vito arrived, in his house clothes, the paperwork process was quick. We drove across the street to hitch the trailer, the clearance from the trailer to the ground was only a couple of inches. I expressed concern and Vito said "as long as UHaul approved it, you are safe" He took some pictures and left. The following morning at 3:00am leaving my home, the trailer bottomed out, became unhitched from my car, thank god nobody or my car wasn't damaged. After calling Uhaul roadside assistance for help, which they didn't, I called the Morristown Police who called their 24-hr wrecker service for help. Once re-hitched (3 hours sitting on the side of the road) the very nice police officer deemed the hookup unsafe and impounded the trailer. He couldn't believe they let me leave the Uhaul parking lot like this. Finally, I had to go to a different Uhaul location (Parsippany) where the trailer was. As soon as I walked through the door I was greeting by two nice gentlemen who said immediately "it sounds like your trailer hitch was installed upside down." Please note: UHaul installed this trailer hitch. Come to find out, it was installed wrong, they were able to fix it on the spot. They advised Vito probably didn't know the trailer hitch was installed properly because he didn't have a shop. Well, if Vito sales/rents UHaul, then he is a representative of your business and product and should have recognized the issue, especially after I questioned it. I was told the District Manager of this location, Dominic (Dom) would be in touch with me on 3/22/19 to discuss what happened and refund me the $175.00 it cost me when the trailer was impounded. It is 4/9/19 and I haven't heard a word from UHaul or Dom. This is a major issue, where someone could have been killed. It tells you how this UHaul and District Manager value safety and their customers.

Sean D. on

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jason c. on

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Yu S. on

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horace s. on

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Lawrence L. on

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Steve L. on

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Alan N. on

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Raymond S. on

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Vito was very nice and helpful

James E. on

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I want to know whether the brake master cylinder on the 26' truck I rented was faulty or not, the brakes were "stiff" causing me tremendous knee pain which I still suffer from today nearly a week later. I'm a retired diesel/bus/coach mechanic and something was just not "right" with those brakes and it's not the location's fault where I picked up my truck. Additionally I could NOT adjust the seat to fit my 6'3" frame so I had to ''side-step" the brakes for the entire trip down the hilly and mountainous interstates of I-80, I-287, I-78, I-81, and I-77 from my home in N.J. to my destination in Hillsville Va. It's not that the seat adjustment was broken, it WASN'T but the design did not allow the steering wheel to rise enough nor could the seat be lowered to accommodate my legs so as I said before I had to "side-step" the brakes rather than step on them straight on which became torturous, I cursed and dreaded every downhill section of my trip. Oh and my painfully swollen knee, the doctor diagnosed it as a severe sprain, a direct result of the poorly designed or faulty braking system and the cramped cab where I couldn't possibly fit comfortably. The problems I encountered were NOT a result of either where I picked up my rental or dropped it off it IS the fault of the corporation in general. All-in-all my experience with your agents while picking up and dropping off the truck was 'excellent" but my experience with the equipment was a horrible one, and I'll be sure to share my story online and with others considering using your trucks for a move.

Walter S. on

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When I picked up the truck the combination code was incorrect. Luckily the owner happened to stop by and was able to put the correct code in.

Kyle B. on

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Thomas N. on

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Great guy running the store! Had a very pleasant experience and will definitely use this store for future rentals!

jeffery s. on

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mustafa s. on

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Very happy with customer service and the equipment. All and all great thanks

victor b. on

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ITS FUNNY IREAD PREVIOUS REVIEW I THINK THIS CUSTOMER IS REALLY OUT OF TOUCH WITH REALITY I HAD THE BEST SERVICE FROM THIS LOCATION IN ALL MY UHAUL DEALERSHIPS IN YEARS THEN AGAIN I HEARD HER SAW SHE RESIDES IN A APARTMENT COMPLES TO BE EXPECTED

Mark S. on

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The vehicle needs new wiper blades!! I did not appreciate having my reservation moved from an unmanned location where I was ready to check out by mobile phone to another location, but the service was fine at Vito's.

Dianne M. on

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The drop off in Dover, NJ was beyond horrible. It was a dumpy junk shop with a broken down garage. There was no attendant there to accept the return, no place to leave the return and no one answering the phone listed on the door. UHAUL should be ashamed to have this place as a dealer! We took pictures just to verify that we had left it there, but was not sure someone didn't steal it. Never again!

DIEGO P. on

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very helpfull

Steve C. on

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Good friendly service, can't ask for more.

John J. on

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N/A

Russell S. on

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The truck did not have any of the requested moving items I paid for to be included. These items included hand trucks, furniture pads, and dollies of varying sizes. I paid for these items to be included with the rental, and not a single one was.

Thomas M. on

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The guy in charge was very acomadating explained the importance of the trailer hitch rating how the hitch is as strong as the weakest part “it doesn’t matter how strong the hitch part is if the ball is not rated that strong or the tongue”

Vivek Kumar M. on

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I've been billed incorrectly for two things 1. The date and time of return is marked 10/31/2018 15:08 while I had returned the van on 10/30/2018 approximately 20:30. 2. The miles that I drove was less than 10 miles however I've been charged for 31 miles. This was the first time I've used UHaul and this has made my experience sore. I'm hoping that UHaul will take care and correct this. Please do inform me on the corrective actions.

MARCOS O. on

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second to none

johnier l. on

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great overall experience

DANIEL D. on

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Irving L. on

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Vito was by far the best customer service I have received in a very long time. I can’t remember the last time someone really took initiative to treat a customer so well and respectful. I would recommend this location and Vito to any of my friends/family and will for sure return in the future. Thank you for all the excellent services. Irv Leon

Sharon B. on

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It was self service, but truck wasn’t ready...., and the guy who needed to Give us the info was 40 minutes late. Also the truck was not full of gas and the key was not the right key when we opened the lock box.

Maheswari S. on

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The reception area could be a bit open so that you do not feel unsafe while dropping or picking up the keys for the vehicle.

Andrew H. on

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Was surprised that it came with great moving blankets and helpful equipment. Thank you !

Raymond V. on

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Thank you for providing quality equipment for my needs within the limited timeframe available. I had a fantastic experience and will certainly work with uHaul again when I am ready to move into the new home.

irene m. on

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Vito was a character. Very nice, accommadating and helpful.

RONALD R. on

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Lower your rates

Brian M. on

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John A. on

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Jessica M. on

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John D. on

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The cargo area of the van was littered by someone else's trash when I picked up the van. There were several cardboard boxes, pillows, magazines and other trash I had to clean out of the van before using it. The pick-up facility was deserted and very dirty...no salesperson was available at 10:00am on a weekday. The furniture pads I ordered were not furnished and there was nobody to assist me in obtaining any pads. The lot was in despicable condition. You need to address this issue with the proprietor. I telephoned U-Haul to ask that I NOT be charged for the missing furniture pads. The U-Haul telephone rep assured me that I would not be charged, yet this charge DID appear on my final bill.

carol b. on

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angel m. on

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rizzo n. on

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JOHN Z. on

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GREAT EXPERIENCE

David D. on

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Very friendly, courteous, and helpful.

valerie m. on

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VERY EASY TRANSACTION

David D. on

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Suznna P. on

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I reserved my truck at one location.. n he gave me a price of 1500.00 plus tax.. n when I got the text said to pick up at different location.. so I went to the place I made my reservation at n he had it changed to another location closer but still not st place I reserved.. so I went to new pickup location n doing paper work.. n now price was 2700.00 I was so pissed.. I paid it only to call n botch at guy n other guy.. bunch of BS!!!

kevin k. on

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FABIO D. on

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very helpful

lina r. on

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Great guy

ALEXANDRE C. on

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Cristina C. on

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Dale U. on

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MICHAEL D. on

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Everything worked out just fine. The van was in great shape and the transaction was easy.

ROBERT S. on

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great friendly service

Nicole O. on

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The owner of this place was Great! He made my drop off experience very easy. He was very nice and delight to deal with! Thank you Vitos for making my move easy! I will definitely recommend your place

Stephen K. on

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Manager was very friendly, accommodating and helpful. Pick-up and drop off was fast and convenient. Would highly recommend the use of this U-haul location.

Amanda O. on

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Vito was very helpful and straightforward.

CHARICY L. on

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KATHERINE V. on

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SUPERB SERVICE AND THE AREA MANAGER MR. TRAPODI WAS ONE OF UHAUL'S BEST

Lawrence R. on

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Vito was very helpful-nice guiy

Debra H. on

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Edward F. on

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It’s a small place that serves its purpose. It’s not a glamorous place to get a truck, but I was in, out and on my way in less than 10 minutes. That’s all that matters.

SANTIAGO V. on

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ONE OF THE NICEST UHAUL REP'S IVE DELT WITH IN A LONG TIME

Ana C. on

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Excellence service

Denise K. on

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carrie t. on

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Thomas R. on

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My renting experience wasn’t very smooth. However I called U-Haul and their customer service representiative was very receptive and understanding. She even issued a partial refund for the inconvenience. The gentleman that worked at Vito’s in Dover, however, was extremely unprofessional and rude. His poor customer service gives people a bad impression being that he represents UHaul.

John D. on

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Find a better location with positive staff

Ismael I. on

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Great, fast and friendly service. Recommended.

Diwakar P. on

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John O. on

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Picked up the uhaul at what I would describe as a junk yard office

Gary K. on

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Although it was obvious with the u-hauls parked out it front, the signage on the building was poor.

Thomas C. on

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Rohit A. on

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Tim K. on

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Excellent customer service Friendly

Mark S. on

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raymond w. on

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VERY EASY TRANSACTION NO COMPLICATIONS NICE VEHICLE GOOD SERVICE WILL USE AGAIN

Jason W. on

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Gene A. on

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Sonia R. on

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Awesome brand new van!

Thomas F. on

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None. Renting the trailer was quick and easy.

heather c. on

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Nothing ! The gentleman who assisted us was very helpful and accommodating. He made sure I was able to back out safely . We plan on using your truck again next weekend !

David G. on

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BERNARD T. on

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kudos