Customer Reviews for Vitos Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vitos Service Center

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Robert E.
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Vito was very helpful & followed the COVID protocol to a T Will surely use that location again !!!!

Julio A.
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Customer did not leave a comment.

Thomas F.
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Not having to hook up the trailer yourself...

Jeffrey P.
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Customer did not leave a comment.

Travis R.
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Owner came late. I had to wait 15 minutes after my pick up time. The next day uhaul called me asking if I still had the truck, after I returned the vehicle 30 minutes earlier the same day.

william B.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

James O.
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Customer did not leave a comment.

Christoph C.
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The following is not specific to this location. This location is just where I was redirected to pick up my truck...You have to stop informing people that their truck won't be available at the pickup location the day before the scheduled pickup. I reserved a truck for pickup at a location 5 mins from my house. The day before, while I was trying to finish packing, I was informed I would have to travel to a town 30 miles away to pick up a truck. I had to take an Uber 30 miles to the new location the next morning and lost 1.5 hours of drive and loading time. This added to the stress of the 1500 mile drive ahead of me. At least 2 or 3 days before the move would have been more reasonable, but not the day before.

RICHARD M.
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I dropped off my trailer rental at this location and did not have my order processed here. This location had one of the smaller parking areas of any U-Haul site I have used. You will need to be competent backing into tight spaces if you rent/return a trailer here. The gentleman handling my return processing was helpful and courteous.

freida F.
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Customer did not leave a comment.

Alfred T.
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Easy on line process. Truck was at the location where promised and the key transfer was very good. Drop off process was easy

Richard M.
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No improvements needed!

Frank T.
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There is no parking for your personal vehicle.

Robert M.
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Truck was older so a bit rough riding but we didn't have a long distance so good enough for local move. Outside of the truck was clean enough but the inside of the cab floor and loading area interior were dirty and needed to be vacuumed/swept out. In original reservation hand trucks, furniture dolleys and furniture pads were ordered and supposed to be made available but upon pick-up during off-hours, none of these items were in the truck. The location didn't even have any furniture pads on site. Finally, pick-up rental time should start at point when online check-in and gaining approval is completed since that process can take 20-30 minutes including time waiting for receipt of the automated pick-up approval notification.

FRANCISCO C.
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Overhead door on trailer was loud and rusty hard to open and close.

MARY J.
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Customer did not leave a comment.

Mahmut G.
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The guy was late also he drove the truck before I picked up so the mileage was more than what contract says. Plus, he was pretty rude because his hotspot wasn't working like it's my problem. He made me wait for 15 minutes to get his internet worked.

Kirk S.
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Vehicle was scheaduled for pick up but was parked around the side of building, not out front. Operator couldnt find keys for truck. Operator's computer was down at pick up amd 2 days later at drop off.

Elizabeth M.
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Customer did not leave a comment.

Vladimir P.
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Customer did not leave a comment.

Elizabeth S.
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Great location with high quality trucks available

William C.
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Charles M.
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Carol L.
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My experience was excellent!

Gillian C.
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Customer did not leave a comment.

JOHN W.
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Customer did not leave a comment.

Krzysztof W.
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Good place

Eric I.
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The site manager was at an appointment when I went to pick up my truck so I had to move another truck I was not renting to get access to my truck.

JOSEPH L.
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Everything was very easy.. clean and followed state guidelines regarding covid 19. The entire experience was excellent.

KENNETH S.
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Everything went smoothly, from the paperwork to the operation of the truck, and I would recommend U-Haul's Dover location. It would be helpful to have an explanation of the yellow trailer light on the dashboard.

CHAOLIN S.
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Customer did not leave a comment.

kilic B.
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Customer did not leave a comment.

ANDREW W.
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THis location was incredibly cramped and tough to get in and out of.

EDWIN M.
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Issues with the car hauler. Not a issue a Dover location. Car hauler was from other location and didn't have a license plate.

Gregory B.
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Easy check in/check out. All good.

TYSON V.
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Interior light in the back of the truck was out. Made things a bit more difficult, loading at night. Was able to work around it with a drop light / extension cord, but moving is hard enough without having to add another thing to manage.

Tammy S.
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It took us four hours and four locations to finally find an open establishment. Once we finally found an open location the owner/manager was very helpful. It should not have taken four hours to return a uhual to a location 46 minutes from our home.

Gerard E.
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The trailer safety chain hook was broken and there was wood pieces in the trailer bed ( not cleaned out) Uhaul changed my pickup location 3 times.

SAMUEL P.
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There was no where to park the truck in the space provided with the trailer attached. When I contacted the person who was in charge they were extremely rude and started yelling at me. I even dropped it off the next day instead of the night I wanted to drop it off and they were still so rude. I would never visit this location again and I would not recommend this to anyone.

Harold M.
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Customer did not leave a comment.

Ralph M.
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Customer did not leave a comment.

ANTHONY J.
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The location itself is fine, FOR PEOPLE WHO LIVE NEAR THERE. I reserved my truck 17 days in advance and selected a pickup location near my house. I was told I would be contacted by 6pm the day before my pickup to confirm my pickup arrangements. I WAS NOT CONTACTED so I called to confirm. When I called I was told that the closest location would be a 45 minute drive from me. When I picked up the truck it did not have the pads that I had ordered. Really bad service from U-Haul. I don't blame the location. I blame U-Haul central office for this failure of logistics.

william P.
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Customer did not leave a comment.

Pierre M.
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Customer did not leave a comment.

Anthony O.
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The attendant who assisted me is nice and informative. The van was clean and very new.

KENNETH N.
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Customer did not leave a comment.

GLEN S.
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I rented this truck back in January but missed this survey email. The location in Dover was very helpful and funny but still professional. Thank you.

Stephanie F.
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Customer did not leave a comment.

Stacey B.
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We had no problem with the u-haul truck customer service was excellent with the help they gave me. Thank you

rafael L.
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Customer did not leave a comment.

Robert O.
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Jose S.
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Thanks you

Stephen T.
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Customer did not leave a comment.

Jose S.
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In they location don't it's clean

Frank D.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Ronald E G.
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Nothing, it was a seamless rental.

ROBYNLEIGH M.
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The uhaul reps on the phone were abominable but Vito almost made it for it. He was a pleasure to deal with & couldn't have been nicer. Made pickup a breeze!

Daniel C.
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Customer did not leave a comment.

YELENA S.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

John G.
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The truck was FILTHY. It smelt of CIGS and had ASH EVERYWHERE which is unacceptable especially because the rental customers are extremely asthmatic. There was also a HOSPITAL BRACELET inside the truck. When renting the truck I was under the impression it would be fully sanitized, espeically because of COVID19. UHAUL endangered our lives by being so negligent.

Michael U.
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Customer did not leave a comment.

Hamza C.
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Customer did not leave a comment.

Marc I.
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Customer did not leave a comment.

ARTHUR P.
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Rocco M.
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Bruce K.
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timothy G.
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very happy with the service--The gentleman made it a smooth process--

ROSLYN B.
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Parking at location is a little tight, but otherwise okay. Office manager was polite and didn't take long to get me set up and on the way. Vehicle turn in was quick and easy. Will definitely consider using your service again. Thanks!

Dalius L.
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Customer did not leave a comment.

THAMI R.
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Vito, the associate, was rude and charged me 2 mikes extra.

David O.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

Toni S.
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Customer did not leave a comment.

Jose S.
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The customer service was horrendous. The employee present was rude and instead of helping with the situation he proceeded to raise his voice. His tone was unpleasant. I was having trouble verifying my information however instead of asking me if I needed help he said I needed to move the truck. Which i could not do because of the aforementioned issues. The key was not in box 4 as stated in the app. After informing the clerk he was further frustrated and yelled at my father. I do not usually leave bad reviews but I had to speak up.

MICHAEL P.
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Customer did not leave a comment.

NICHOLAS S.
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Nothing. The whole experience was pleasant, and the manager was terrific!

BARBARA F.
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The customer service was horrible and also i was over charged for the milage.

Anne C.
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Vito was awesome and made the rental so easy since it was my first time renting a uhaul and would definitely go there again. Thanks

Frederic W.
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Go see, it is a mess!

Michael S.
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Vito was very helpful, made the pickup and return very easy. Good to know there's a good place so close to me. Thanks.

LAURA M.
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Excellent customer service Thank you

Louis B.
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Customer did not leave a comment.

robert R.
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Customer did not leave a comment.

Albert L.
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Customer did not leave a comment.

Kenneth R.
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The Uhaul employee here was kind, empathetic, professional & clear.

Matthew R.
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Keep calendars consistent w all locations.

Patricia M C.
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Excellent service , thank you very much

Nicholas C.
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Parking lot was pretty full be we made it work!

Thomas M.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Bill J.
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Can use a clean up face lift

Jonathan T.
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Customer did not leave a comment.

kyle C.
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Owner was nice and fair, would rent again from this location

Joesph S.
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Customer did not leave a comment.

Russell G.
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Nothing. The service was great!

Sheikh A.
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Customer did not leave a comment.

Savannah J.
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Facility did not call 24 hours prior to confirm and when they did call the day of, they told us they did not have any utility dolly's ( we reserved 2). Had we known the day prior we could have reserved at another location. I'm not sure why the guy thought that was an acceptable thing it spring on people already stressed in the Middle of moving during this pandemic. Because we kept the truck longer than expected, which can happen when you're moving your entire life from one place to another with no equipment to help you along, they charged us for the extra time. No problem, we offered to pay that, except that the guy who on called was very rude and nasty explaining we would be banned from ever renting U haul again. Even though we already offered to pay on the call. Just nasty for th sake of it. Saying it would effect our credit. This all happened the day after the move over $18. I WILL NEVER use U haul again. Budget has been my go to before and now I remember why. Not to mention that the transmission on the truck is slipping and it needs new tires. Trucks carrying furniture that are rented for a profit should not be sliding on the road and stalling mid-drive. That is unsafe.

No reviews have been submitted for this location.

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