Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)

601 reviews

211 E Blackwell St   Dover, NJ 07801
(W Of S Salem St)

(973) 328-2808

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 328-2808

211 E Blackwell St
Dover, NJ 07801
(W Of S Salem St)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

friendly checkin

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
2.0

Customer did not leave a comment.

michael S. 
Rating:
3.0

Tire was low on air, no way they could have missed this. Indicator on dash was lite up. added air, then again, the next day air pressure was down to 35lbs. Called Roadside assistance, two hours eta. We unloaded the truck and drove it to drop off location. We advised the lady at check in, who as "was it a nail?". Who knows....

Fred A. 
Rating:
5.0

Customer did not leave a comment.

Crescenzo L. 
Rating:
5.0

The folks at Vito's couldn't have been more helpful and kind. I would highly recommend

Ron G. 
Rating:
5.0

Customer did not leave a comment.

Eli R. 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
2.0

I ordered and paid for moving blankets which I did not receive. Also, the entire online process for check in is not user friendly. I'm fairly young and tech savvy but it gave me errors and just delayed my rental. If someone older and not as tech savvy as me had to do this it would be terrible.

Karla A. 
Rating:
4.0

Customer did not leave a comment.

Elvin R. 
Rating:
5.0

Needed a truck last minute and the gentleman said don't worry I'll have a truck ready for you in the morning. Very friendly and made it easy for pick up and drop off. Will definitely be back to this location for another rental. A+++++. Thank you

FABIO R. 
Rating:
5.0

Customer did not leave a comment.

VITO M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Vito is great 👍 love going to deal with him thanks

Robert E. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
1.0

No inspection, place is small and cramped and the owner is rude and careless.

Nirmal Ramesh Ba C. 
Rating:
5.0

Great experience, this is my second time using Vito's and both have been nothing but easy. Would recommend !

Ruth M. 
Rating:
3.0

Left front headlight was falling out . Left front turn signal not working . Truck seriously out of alignment. Tires went bald and down to the steel belts in 600 miles.

George V. 
Rating:
1.0

Absolutely the worst rental place ever! I've rented many times with U-Haul and this is the first rental that was absolutely terrible. This rental is at Vito Service Center located on 211 E. Blackwell Street. Dover, NJ. This is not a rental office, it's more like a small office attached to a mechanic garage. The person who I met for the rental was sitting behind a desk and didn't even get up the whole time I was there. I asked if he could show me the rental truck and he just pointed it's out there. When I found the rental truck, he gave me the wrong key. He was very nonchalant about the entire rental process. Didn't seem to care other than I just leave before he closes at 2pm. ****Worst part of the rental is he issued me the wrong rental agreement. It was for a totally different truck that has different miles and different fuel gauge. Subsequently, I was charged an erroneous amount for the rental based on the truck I was not even renting **** I tried calling the U-Haul service line and was on hold forever to explain the rental mix up. ***Do Not rent from Vito Service Center 211 E. Blackwell St. Dover, NJ*****

Gregory S. 
Rating:
5.0

Some undeserved bad reviews here. You are renting a Uhaul, if you're incapable of some self-service then how are you going to load up the truck/van? Had a billing issue after return, called up Vito, he took care of it quickly, even texting me to follow-up. They have lots of vans, and every time I've rented they've all been under 10k miles.

MICHAEL D. 
Rating:
3.0

Owner was late for pick up and I wasn't even aware he charged me for the rental. Even the drop off person was surprised I was charged.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Amala L. 
Rating:
2.0

Key wasn't where it was suppose to be. I had to wait for the owner to get there which defeats the purpose of it being a 24/7 truck share site. Becuse of the delay in checking in, my bill got screwed up and I was charged for a regular rental and not a corporate charge that was suppose to be. Now I have to spend time Monday rectifying the situation.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

leonid E. 
Rating:
1.0

Didn't help take trailer off, made me use my car jack and drop the trailer on the ground, rude, absolutely hated this return experience.

brad S. 
Rating:
5.0

Vito was helpful and easy to work with…easy peasy.

George L. 
Rating:
2.0

I reserved a van for 9 am only to arrive and find the location closed. Called the owner and he said it was no this fault. No one told him. I had the reservation on my phone as proof. He said the store opened at 10 AM. He arrived at 10:10 and was surly.

Kenneth P. 
Rating:
5.0

I didn't appreciate the $19.99 advertisement to rent the truck online but find out later pay .99 cents per mile plus other charges (gas and insurance). Experience was much more than I expected to pay for a 3 hr rental.

MICHAEL G. 
Rating:
5.0

Super friendly and professional

William S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was great. Vito was very accommodative and helpful.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Vito was very friendly and professional. Would happily recommend and do business with him again.

Aria C. 
Rating:
5.0

Customer did not leave a comment.

SERAPHIM S. 
Rating:
5.0

Vito is friendly, helpful and made sure I was safe and ready to travel. Excellent experience!

Dennis M. 
Rating:
5.0

Vito was very friendly and helpful and got me on the road very quickly.

Benjamin R. 
Rating:
4.0

Have the appropriate equipment/Dolly's available

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
4.0

Easy drop off and grateful Dover location took trailer as other pre-confirmed drop off no longer active. Glad Dover was available and friendly.

Jennifer A. 
Rating:
5.0

Vito Made renting a truck painless The truck was clean and ran perfect I would use him again

Leno L. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

vito M. 
Rating:
5.0

super nice staff here second to none

JORGE V. 
Rating:
1.0

Send them to Home Depot !!!!

Scott M. 
Rating:
5.0

Vito was excellent this was my second time renting from this location. Everything went very smooth.

maureen S. 
Rating:
2.0

Associate was late and rude….as a first time customer he treated me as if I was aware of all the processes and procedures…for eg…he gave me the key….but did not explain that I had to look at the top right of the vehicle for the vehicle code….instead I was looking for the number plate….

PHILIP H. 
Rating:
5.0

Knowledgeable, helpful, and friendly staff.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

KRASIMIR K. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Vito is second to none

LORENA T. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

BARRY R. 
Rating:
5.0

Excellent experience! Vito was a great guy.

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

Cristhian G. 
Rating:
5.0

Customer did not leave a comment.

IVONNE G. 
Rating:
4.0

Rental price more than doubled from original $39.99 fee to $97. $0.99 per mile is excessive.

Paul I. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

Customer did not leave a comment.

ANNABELLE A. 
Rating:
5.0

Vito is very friendly and professional.

MAXIMILIA R. 
Rating:
4.0

Vito was helpful after UHaul mixed up my pick up locatiion

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMB C. 
Rating:
3.0

no parking spaces available and closed on weekends.

MARIANA L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
1.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Excellent customer service

Sudeep Sri R. 
Rating:
5.0

Vito was fantastic! He was welcoming & provided us with very helpful information. The truck was clean, ready & waiting for us when we got there. We originally had scheduled to pick up at a different location closer to our home but our pickup location was changed to Vito's and I'm so glad for that! Vito was just great to work with!

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
1.0

The Manager was very rude, and the office was very dirty. He instructed me to stand outside in the parking lot while he sat at his desk and yelled to me to send him my drivers license info. over my phone. I was charged a higher mileage rate than quoted and I was charged $60 because I did not fill up the tank prior to returning the truck even though I only traveled approx $60

JEFFREY A. 
Rating:
1.0

Truck was filthy. The office was closed, Vito arrived 30 mins late. Owner made me back out and navigate the truck from behind his shop. Did not provide any assistance, simply told me I have to back it out. There were several Obstacles while attempting to navigate out of the lot. Very in professional

Jeremy L. 
Rating:
5.0

Quick and easy checkout, trailer was ready to go.

Kevin O. 
Rating:
5.0

Vito was great and really helped us when inventory was tight

melissa W. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C. 
Rating:
3.0

Customer did not leave a comment.

Amanda F. 
Rating:
2.0

Guy who checked me in was very rude, for no reason at all. Yes, we arrived late but there was literally no issue but the clerk's attitude. Truck itself could have used some maintenance as the brakes seemed like they are on their way out.

ALANNAPAULINE S. 
Rating:
3.0

Vitos was recovering from a flood due to the previous storm, so not applicable.

Clifford D. 
Rating:
2.0

The inside of the cab was dirty and sticky. The ramp was broken.

KIMBERLY T. 
Rating:
2.0

Customer did not leave a comment.

YONA B. 
Rating:
1.0

Find some one else to present uhaul. The guy was rude and wasnt wearing mask and requesting the client to wear mask because he stating thats my office .

MAZEN F. 
Rating:
5.0

I had a great experience getting and returning my UHaul at Vitos. I had a snag with my rental return and Vito spent a great deal of time helping me to get it all sorted out. He is a sweet man who works hard at managing all of the trucks that come in/out of his location. The truck was in great condition and was very clean. I would highly recommend Vitos to others and will also use him again... Louise J.

Louise P. 
Rating:
1.0

I reserved several things and none were available when I arrived! They were no help and told me to go somewhere else

FELIX F. 
Rating:
3.0

I was charged for fuel when I put the fuel I'm before I returned the truck.

Jorge L. 
Rating:
5.0

Vito was kind and professional. The van was clean and was exactly what we needed. We would definitely use them again!!

ADRIENNE K. 
Rating:
2.0

Not double charge them on miles

STEPHAN S. 
Rating:
5.0

Great pick up place!

Yoell B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER F. 
Rating:
2.0

Clean truck, fill gas tank, be on time.

MARC S. 
Rating:
3.0

Customer did not leave a comment.

KELLYANN F. 
Rating:
5.0

Fast, easy checkout. Very personable guy - Thanks Vito.

John B. 
Rating:
5.0

Customer did not leave a comment.

LORENA T. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
3.0

Customer did not leave a comment.

HESHAM S. 
No reviews have been submitted for this location.

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