Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)

731 reviews

211 E Blackwell St   Dover, NJ 07801
(W Of S Salem St)

(973) 328-2808

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 328-2808

211 E Blackwell St
Dover, NJ 07801
(W Of S Salem St)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Cary M 
Rating:
5.0

The whole experience was very smooth and I am very grateful for all the help.

Melissa H 
Rating:
5.0

I have used this location a number of times - Great Service

Christopher B 
Rating:
5.0

Numero Uno and Uhaul ratings

ANTHONY M 
Rating:
5.0

Vito was great.

JOHN H 
Rating:
3.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Porque le dan un precio a uno y después le cobran más y según lo que dicen que cobran 1 dólar por milla y eso es mentira

Jorge A 
Rating:
5.0

Excellent

cristian e 
Rating:
5.0

It was really excellent, fast!!! The gentleman who attended me was very polite, I'm grateful!!!

Andreina V 
Rating:
5.0

One of Uhaul’s best

YONI P 
Rating:
5.0

easy to rent from. best service around

CLIFFORD O 
Rating:
5.0

Vito had the truck ready very quickly.

CLIFFORD O 
Rating:
5.0

Super cool and very nice

YONI P 
Rating:
2.0

Dropped off at night. Not well lit. Lot was basically full. Our truck just barely fit.

Conor L 
Rating:
1.0

There was no one there to assist, had to call the site operator to find keys and move vans on my on. Plus it was difficult to get around because the location was on a small busy street.

Martin K 
Rating:
3.0

Vito was helpful, but it would have been nice if he was actually there in person to help dispatch the truck. The shop is off of a fairly busy road and it was hard to hear everything he was saying over the phone.

ANASTASIA C 
Rating:
5.0

Excellent service never experienced such good customer service at any other U-Haul dealer in northern New Jersey go the extra mile will definitely recommend for future use

Tatiana R 
Rating:
5.0

Vito could not have been nicer and more user friendly. He worked with me to accommodate all my needs and made the whole experience a big success. Strongly recommend Vitos to anyone looking to rent a UHaul vehicle.

Mark K 
Rating:
5.0

Customer did not leave a comment.

Lloyd M 
Rating:
4.0

Customer did not leave a comment.

JAHLEEL P 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA F 
Rating:
1.0

"They increased mileage I didn’t even use to extort money from me." "He didn't open during business hours, and he didn’t update even after I dropped off the truck." I

Kyunghee H 
Rating:
5.0

Overall it was pretty good

DIEGO C 
Rating:
5.0

Customer did not leave a comment.

ARACELY G 
Rating:
2.0

Owner was not on the premises and did not have inventory listed correctly or keys assigned to the correct box or the mileage input correctly for the truck I was later assigned to rent. Was very uncaring about the fact that I drove 45 minutes for pickup and his error almost caused me not to have a rental. Only options he presented were to wait over an hour for him to arrive or pay again with my card. I had to call U-Haul customer service to resolve the issue which, Due to his error my card was still charged twice which I now have to wait days to receive the credit to correct this. I would never recommend anyone to him due to his uncaring &non helpful response when I contacted him directly

Dalissa L 
Rating:
5.0

Super people great staff would love to deal with again.

LUIS A 
Rating:
1.0

I would like to share my concern about the person I spoke with at (973) 328-2808. The individual, whose name I believe is either Henry or Harry, was very disrespectful and lacked customer service skills. As a representative of your company, he should be more professional and better equipped to communicate with customers.

Octavio I 
Rating:
5.0

All good

RICHARD B 
Rating:
1.0

Vito could not provide the items I reserved. When I questioned why he claimed I was beat up in high school and has a larger bank account. Incredibly unprofessional. He greatly inconvenienced me on my move and I don’t know why UHaul does business with him.

michael g 
Rating:
5.0

Fantastic service.

MAUEL G 
Rating:
5.0

Customer did not leave a comment.

PAUL L 
Rating:
4.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Was super helpful, was having trouble with the app and he had me the keys in no time at all

Ethan B 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Customer did not leave a comment.

Matthew l 
Rating:
5.0

Cruise control would have been well appreciated.

Christian w 
Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
1.0

Customer did not leave a comment.

Samantha F 
Rating:
5.0

Customer did not leave a comment.

Mordechai B 
Rating:
4.0

Storage area with moving blankets was locked and unavailable.

Wayne M 
Rating:
4.0

Easy access to rent. Great customer service. Will definitely rent from this location again!

Gwendolyn O 
Rating:
3.0

Customer did not leave a comment.

Igor H 
Rating:
3.0

Small location. No blankets, no furniture dollly

Richard E 
Rating:
5.0

Customer did not leave a comment.

Ross G 
Rating:
5.0

great place

Matthew l 
Rating:
5.0

Customer did not leave a comment.

Marc R 
Rating:
1.0

Very unprofessional and man was rushing us was not present when we picked up and delivered vehicle. I would never rent from this place ever again.

Iris V 
Rating:
2.0

No requested supplies (moving blankets or furniture dolly).

William R 
Rating:
3.0

U-Haul drop off didn’t have a lot of space- already 3 trucks there and one that wasn’t a U-Haul and barely was able to fit the truck, blocking in another truck. Not sure if they were all from that day or another. Also drop off process was never really crystal clear- should just be a simple pamphlet given at pickup to explain exactly how to do it. The app isn’t very good.

Cory B 
Rating:
5.0

Easy

KEITH C 
Rating:
5.0

Excellent service went above and beyond for our first time ever renting office staff second to none

EDGARDO T 
Rating:
2.0

Owner didn’t close out truck and billed me for more miles than I actually used now I’m fighting to get my money back Guy is a crook and he knows it

Anthony s 
Rating:
5.0

We got unloaded early next day, called Vitos to see if we could drop the truck off that afternoon- we were given instructions and everything was fine. Very pleasant person to deal with! Thankyou!

Donna S 
Rating:
1.0

The guy was very rude. Truck on had an empty tank but the paper work say 3 quarts full and had the nerves to charge me. But won’t used them again

diwyonn h 
Rating:
5.0

This location to much price , because I rent before U- hall on Kenvil and price was less , it was same truck and distance now charge to much check my records and you see it , I’m not happy price to hight

richard b 
Rating:
1.0

Way overcharged on mileage.

Slobodan L 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
3.0

The return text arrived after I returned the vehicle. That information should be provided prior to picking up the vehicle.

Robert C 
Rating:
5.0

Customer did not leave a comment.

chris n 
Rating:
5.0

The staff was second to none no ripples left in the water with these guys

ruben v 
Rating:
1.0

Customer did not leave a comment.

JEAN C 
Rating:
4.0

Customer did not leave a comment.

Jessica H 
Rating:
5.0

Customer did not leave a comment.

SONDRA B 
Rating:
4.0

Customer did not leave a comment.

Daniel V 
Rating:
5.0

Vito waa super helpful!

Heidi K 
Rating:
4.0

Customer did not leave a comment.

Daniel V 
Rating:
5.0

Vitor from Dover was amazing. 5 star service.

Daniel T 
Rating:
5.0

They have very good personality

MARIN R 
Rating:
1.0

Worst customer experience I have ever had. Location was covered in dog feces, truck was covered in food and sticky substance. The man who was “helping me” did not clean the truck, ordered to clean it myself or come back another day. He told me to tell him the gas and mileage from the past user. He never stood up from his seat. Then I was offered insurance and when I declined he yelled at me “you better not damage this truck or I’ll come after you civily”. I was then charged $16 for gas after I delivered the truck back with the exact amount of gas I got it with. I then called to ask why I was charged for gasoline and he said he was “too busy to talk to me” and hung up the phone.

Emma M 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Glenn H 
Rating:
5.0

Customer did not leave a comment.

Rob S 
Rating:
3.0

Customer did not leave a comment.

Gary L 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
4.0

Vito really great. Helped me out on check-in, got me a place to park my car, easy return at end of day. Thanks.

Louis C 
Rating:
1.0

Customer did not leave a comment.

Mohammed F 
Rating:
5.0

Customer did not leave a comment.

Lisa A 
Rating:
5.0

Customer did not leave a comment.

Christian H 
Rating:
5.0

Extremely easy rental. Friendly staff and top notch equipment.

Jon S 
Rating:
1.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Vito’s location opens at 10:00 am however your website allowed me to book a pick up at 9:00 am. Please fix this discrepancy.

Susan T 
Rating:
5.0

Customer did not leave a comment.

Ken F 
Rating:
4.0

More space to leave trucks - seemed overwhelmed for the volume of returns.

ANISH B 
Rating:
4.0

I've rented here multiple times and the equipment is always practically brand new. I have had issues with the counter checkout multiple times, and will only do the App option moving forward.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

Martin F 
Rating:
3.0

Customer did not leave a comment.

Yamile O 
Rating:
3.0

24/7 wasn't a smooth experience for me at all. The customer should be told the requirements up ahead of time and all the contacts verification etc. So that we don't have to scramble at the location. I had to call support 2-3 times and they kept telling me "Go through the process" . Finally was able to get through it after several attempts and frustration. While checking out the App went dark on me and my reservation disappeared from the system. Up until now I don't see it under my past reservations. This isn't the first time I've rented U-Haul. I've done it online as well in the past - but it was never this difficult. Luckily I was able to return the keys since the location was open. After a day of moving this is not what you're looking forward to. U-Haul should not make the experience such that people start searching alternatives and look to stay very far from U-Haul.

Abdul H 
Rating:
4.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

This is the second time I have used Vitos Service Center to rent a truck. Vito is great and was concerned about me getting a ticket if I parked my car on the street. The truck was ready to go and very clean. I highly recommend Vito's and will use him again.

deborah c 
Rating:
5.0

Customer did not leave a comment.

Dan P 
Rating:
1.0

The gentleman was rude, the truck I was renting was in front of another truck and the man didn't want to switch them around and he was going to have me take a different one then I rented and I told him no, I'm t!king the one I have the contract for....

JOSHUA S 
Rating:
5.0

Customer did not leave a comment.

Margaret H 
Rating:
5.0

Buenos servicios muy amigables gracias por todo

Guillermo U 
Rating:
1.0

Customer did not leave a comment.

david j 
Rating:
1.0

Customer did not leave a comment.

Kamal C 
Rating:
5.0

Vito was personable and accommodating. Absolutely would use his service again and also recommend to my acquaintances should the need arise.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

PEDRO C 
Rating:
5.0

Customer did not leave a comment.

lex s 
Rating:
3.0

Customer did not leave a comment.

Thomas P 
Rating:
3.0

Customer did not leave a comment.

Major W 
No reviews have been submitted for this location.
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