it is ridiculous that i have to have my mobile device at that location to pick up a truck. I had someone else picking it up and we never could get it done. i had to drive down there after hours of frustration to get the truck checked out. The app should be a nice feature, not a requirement to getting the truck!Gary K.
Customer Reviews for VJ Food Mart
U-Haul Truck Share 24/7© Location
Panama City, FL 32405
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the location told me she had nothing to do with the uhaul and I had to wait 30 minutes past my pick up time to wait for someone to come to the store and give me my key.Brianna C.
Please have your IT do an update for improvements to your UHAUL online check-in. I did my check-in before I arrived at 9:00 to pick up my truck. Once I got there I had to check in again by taking photos of my driver's license. That could have been done at home. My alternate number person could have been entered at home as well. However, we had to stand outside in FL heat and humidity while waiting for approval. Once we got approved to get our key, we again had to post several photos of the truck. Again, we had to wait too long for approval because of slow UHAUL upload of photos. Additionally I was told on the phone the day before that reserved pads would already be in the truck, which they were not. Luckily the 7/11 attendant had them in a back room. The process took 35 minutes, whereas it should be expedited to last no longer that 10-15 minutes. BTW, there was another couple having long check-in delays with UHAUL website as well. Thank you.Janet J.
Parking was tight. Otherwise adequateEdward W.
The lock to get the keys nedds a but of lubrication...TEO L.
Very friendly staff however â€¦ where you have to drop off the trucks is a sandy area so that is not the most desirable area and our truck got stuck in the sandDaKieya S.
The lock box with the key inside took half an hour to get into, because the code would not work. The cashier had to try twice for several minutes each time to get it opened. It finally opened. It took way too long to get a key and leave.Timothy P.
Customer did not leave a comment.Vigelo S.
Truck was on empty,cab was dirty,the rear compartment was filthy with construction debris. I didn't know if I would make it to the gas station. Opened the lock box and there was no key in it. Im absolutely disappointed with the experience.Oscar M.
We used the website to rent our truck and it was very easy and you were walked through it with no problems. if I ever have to move again we will be using this again.William H.
Area needs more parking for vehicles and it needs to be advertised that this place is part of the truck share program and can only be utilized with the mobile app.Joseph B.
They couldn't help me because the people where I picked the truck up gave me the wrong truck.James M.
Lower price per mile.Kinda pricey when moving local.Satified other than that.Philip H.
Customer did not leave a comment.whitney R.
Tonya, whom was taking the returned truck and tow dolly. I do not think could read. She gave the lady at uhual on the phone someone else's info. I was then emailed there personal info. In a receipt. The store is a rundown convenience store that sells drug paraphernalia. She waited on customers the entire time, made my husband relocate the 26 foot truck and tow dolly across the parking lot. Then tried to get us to remove the tow dolly from the truck. She checked the gas and mileage three times. We were there over 45 minutes, I spoke to the lady with Uhual to verify our information which, she did not have. This was a VERY frustrating, and disgusting way of doing customer service. This looks extremely bad on Uhual, for customer's having to deal with this after having relocated my Mother 500 miles. I hope all the awful reviews of this location someone will actually pay attention to. Disgusted in Panama City, FloridaTara P.
Reserved a Uhaul online and when I got to pick up location they didn't have the truck I reserved so sent me to another location across town and when I went there to pick up equipment they didn't have dolly I reserved so ended up moving with no dolly it was a horrible experience.Chris B.
Customer did not leave a comment.Patricia E. M.
The location was a run down convenient store. The truck was well maintained but the cab was dirty. We didn't receive our email on pick up location & time until the day after the rental.DAWN S.
After requesting a location and then being cancelled and sent to another location with an email and having to make another set of trips, I am sent to two different locations one far away from my requested location where a truck was not able to even be rented. Then I was sent to another location with a truck with 1/4 tank of gas at pickup. Very disappointed. Won't use Uhaul in the future. You changed your business model and it sucks!Ginger H.
Unable to get service clerk kept waiting on their own customer's that came in after me. Did not help or check out the truck. Very poor service.Jean E.
Customer did not leave a comment.Bruce R.
Was a food mart, had 7 people waiting to by stuff. When she got to me I was told to stand to the side and wait. Then was told her computer was broke and she could not check me in. She called U Haul and was advised that I would have to wait since her computer was erroring out. I received a receipt later in the evening. Was told if I didn't get one by morning to call U-Haul. Not a fun experience!Mike G.
Customer did not leave a comment.kenneth S.
Very pleasant easyronnie B.
This was a convenience store and U Haul was not a priority for them. It took them a long time to get in touch with their contacts with U Haul which added to their frustration and mine. The trailer that I was assigned by U Haul was not at this location, so another one was given. When I went to return the trailer, I tried to get the correct trailer number added to my contract and called the national line twice and was transferred to a regional number. I was disconnected or had a dropped call the first time and called back to the national number and was given the regional number and was told by that person that the trailer number did not matter. Very confusing, probably the the worst U Haul experience in my 30+ years of using U Haul. Added to all of the Hurricane Michael stuff, it was less than desirable to say the least. Oh, and had no help getting the trailer hooked up to my truck.MARK P.
So thankful that this location was open and available to accept this return. I had called the selecteddrop off location around 3pm to see if they were open before I drove into town and was told by â€œChasityâ€ that they were open until 5pm only to find them closed when I arrived about 330pm. The sign on the door said they closed at 3pm today, so not only was I expecting them to be open but at least 4 or 5 others were as well.Charles H.
The tank was less than 1/4 full picking up in an evacuation zone with no gas stations around, trash in the back, location didnt ck fuel level or miles before i leftDonna C.
Why was it so expensive one night 300 then I had to put damn near 60 in the tank that was not filled when I got it please explain I feel like y'all price gauging this is ridiculous why was we charged 30 for gas we had to put 60 in and we have the receiptstamika P.
Customer did not leave a comment.Tyler S.
Customer did not leave a comment.NICK B.
Customer did not leave a comment.HAROLD G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Warren P.
Customer did not leave a comment.victor A.
My friend who drove the truck took it back last night around 8p. The employee told him she was new and didn't know anything about it.. So he locked up the truck and told her I would bring the key back before noon. The lady who's working there today called me this AM and was upset. She said she lost a reservation because she didn't have the key. I told her what happened last night and it wasn't my fault and I was about to bring in the key. I dropped off the key at 11:50am and told her I was on time. She said the night employee should've called her. They need to instruct the new employees better so they don't put the customers thru any inconvenience. I only gave 1* because of what happened last night. Btw.. My friend filled up w/ gas past the 3/4 mark that was required. I fully complied w/ my agreement and I'm not responsible if they lost business.. It was THEIR fault NOT mine.Maria E.
There was no ramp.TERRI S.
Very convenient for me, across the street from hometerence P.
teach the personnel how submit an order for a rentalJERALD M.
Darlene was outstandingce C.
Worked out perfectlycharlie S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.RAYMOND K.
Customer did not leave a comment.Charles H.
The truck was filthy, and my charges did not ring up what the internet price was quoted.Greg C.
Customer did not leave a comment.ZARNETUS W.
I have back trouble and the lady who rented it to us said she wasn't srtong enough to help us hook up the trailer nor did the 6x12 have a jack. No one checked the trailer before we left for problems so they wouldn't have known when we returned it if there was an issue whether we had caused it or not. No one did a walk around inspection of the lights or function of the trailer I had to do that myself. Very kind people but that was it, service was the worst I've seen in the 6 times I've rented a uhauladam B.
The clerk was busy but she was very nice!Jack M.
Customer did not leave a comment.BRENDA S.
Customer did not leave a comment.CLAY H.
Customer did not leave a comment.MURIAH K.
This location is a convenience store. The clerk was extremely nice; however, she had to take care of store customers in addition to assisting us. I was impressed with how she was able to multi-task. There was a problem with the computer. She had to make several phone calls for assistance. She stated that the problem has been happening for a while. Our wait was about 45 minutes from the time of arrival to the time we drove off in the truck. This was entirely too long.KEN C.
Customer did not leave a comment.JERRY P.
The entire process was terrible from beginning to end. I will not be using UHaul again.DONNIE F.
The safety chains were missing. There was some pine needles & leaves inside. It was not a problem we just swept it out. Probably blew in since the roll-up door was open when we picked it up. People were very nice. We noted the chain issue with the clerk. We used the trailer anyway since we were only going a few blocks.EUGENE B.
check all fluid levels and hoses before customer picks up vehicle, especially break and sterring fluidRALPH D.
All went great!Vicky P.
Customer did not leave a comment.STACEY T.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Gene G.
Customer did not leave a comment.RENEE D.
Darlene was very helpful and friendly. I was running a few minutes late and wasnt charged.MELISSA M.
Employees are not trained. Dropoff and pickup took way too long. Had to load a 6x12 trailer on my car by myself. Horrible experience.CHAD W.
Train the clerks at this store, it took me over 1 hour to rent the vehicle dolly.DWIGHT S.
Customer did not leave a comment.KAY N.
Get your equipment working properly. As a single woman I exspected uhaul to be better than this. I don't think I would ever recomend uhaul again.BRENDA B.
Customer did not leave a comment.RENEE D.
Customer did not leave a comment.YASMINA B.
We had an emergency situation and needed to get on the road ASAP! The computer was VERY slow and the personnel were not understanding our urgency. Our experience with calling the nearest U-Haul number on the phone was also not good. Tension for all involved.dwanye K.
Customer did not leave a comment.STEPHANIE D.
Thanks a bunch!!!! Very nice and informative store owner!Rachel S.
I had to hook the trailer up for myself they had no tools for me to put the correct ball on so I had to leave to go someplace else to get the ball changed. Bad experience !Sidney C.
Customer did not leave a comment.jim P.
THe gentlemen that performed the rental check in and hook up was extremely professionally, knowledgeable and an asset to your network!MICHAEL B.
Need somone that can hook up the trailer, make sure lights work, and has a computer that will work. I had to stop at another Uhaul center where they found trailer not secured, emergency brake wasnt hooked up and had no running lights. This was a 12 hour trip that would have been a disaster not to mention the possibility of a terrible accident had I not stopped at another Uhaul centerWILLIAM B.
The 4x8 assigned to us had cracked tires. The lady was extremely nice, efficient, and exhibited great customer service. She switched all the paperwork for us to the newer one with good tires. She did a great job and was suprised the original unit was faulty saying "he just inspected it".KAY W.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Bruce D.
Customer did not leave a comment.BILLY S.
Only one person on duty. Check out took extended time because of this although clerk had willing attitude but little flexibility since other business took her time.Had to hook up trailer myself. Also, had to go to another location for reserved furniture pads because none at this location. Better coordination is needed for good customer service.LEONARD B.
Everything went smoooooth.Buford R.
I preordered my rental and the store did not have the type of trailer that I wanted so I used a smaller one. Also, I requested blankets and the store did not have any. Lost a customer.ADAM S.
Customer did not leave a comment.EMILY M.