Customer did not leave a comment.
ERVIN K
Customer Reviews for W 18th Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Janet was very pleasant. She assisted us with making sure we had the right size vehicle. She asked what we planned on moving and made sure we had the right equipment to ensure the painting was transported safely.
TREOPIA CThe young man at the counter was courteous and respectful. Very quick with the transaction.
jose cMy fiancé is in the hospital having emergency surgery and I needed to move her belongings out of her apartment and into my house. So, I took an Uber to the West 18th location to pick up a truck that I had reserved online. Once there I used the Uhaul App to check in and was told there was no truck available for me. I called customer service, and was informed the closest truck was at the W 34th location. So, I had to take another Uber to that location. Once there I was told the same thing, that there was no truck available for me. After several minutes I was informed that they had a "One Way" truck available, but it would cost me more money!!!! So, not only did I spend $40 unnecessarily in Uber rides, but I also had to spend more money on a truck. Horrible customer service and horrible way to do business. If anyone would like to discuss this further, I can be reached at 281-455-3155. Bryan Dye
Bryan DThe Guy behind the desk was very friendly and made the van rental a great experience!
CHARLES TOnce I read the instructions and chatted with support I did not have a problem with the mobile pickup! The check out process took about 30 minutes. The truck drove like a top!! Radio worked good. The air and heat worked. I am very pleased! Thank YOU U-Haul!
Debra CDidn't have my reservation ready. Had to change vehicles. Attendant was not aware of UHAUL's policy's and guarantees. Threw the keys at me on the counter. Rude. Then walked around and said those are your keys. I did self return to avoid the attitude on returning the truck.
HOOMAN MMobile check in was slow and took way too long.
Jacques LSo glad I chose this location! Great customer service, friendly and accommodating!
Pamela BThe staff member was very nice he was the manager of the storage facility I was in and out
BILLY MNo fault of this location, but my original equipment was made “unavailable” at the time of pickup at the 34th street location, so I had to change to this one. Unfortunately, I couldn’t pick it up until 7 hours after the time I reserved, which meant I couldn’t complete all I intended. It was very expensive to use it to only get one run in and not 2 before the store I needed to visit closed.
Melinda Gthe manager on site was very polite, helpful, and nice.
Lisa DScott is a great rep for your company. Will be back again.
Maura CVery friendly staff, anticipated and accommodated customer needs
James WHad problems w app working for early pickup.
Mark WExcellent service.
Ngoc HScott is an amazing manager, I would definitely recommend this location to my friends. Thanks!
Alvaro DScott was great! Very helpful !
Nick LFirst interaction with Scott on Friday was ok, but when i call today he wasn't very helpful and is not backing up his statements made on Friday and when I asked about it he seemed irritated, said quote how many times do I have to tell you and hung up on me, honestly all my friends are professionals and of course I wouldn't like them to experience a third world country service
David gI had to pay an extra 60$ because I only had money on my CashApp card. I was told that I would get it back after the vehicle was returned which it was the same day I rented it and still have not received my money. Where's my money? I was told it would be a quick process.
Kevin lThe agent inside building was awesome and very helpful
Rebecca HToo many pictures for the rental but I understand why.
ERNESTO AThe van smelled like cigarettes.
Alexander KScott was efficient and helpful
Scott BThe best!
Rachel BThe code was not sent to me when I finished the pick up process I had to call and ask for the code
Rabecca SEverything went as well as it could, guy at storage was nice & fast.
Frank BNo complaints yall are doing a great job
Nick sN/A
alia dGreat service, highly recommend!
Araceli VVery friendly customer service agent! I really appreciate his helpfulness!
Nicholas CI requested for the Uhaul to include a dolly and it did not.
Pedro Struck seats/floor had a lot of dog hair which irritated my allergies but other than that everything went great.
Laeiche MSo so so much better than the one on 34th Street near Oak Forest! Worth the extra drive and gas to a little further!
Kimberly BConvinient, quick and easy...will definitely use again.
Ovidio HLocation doesn’t open until 10am, but online check in was pretty easy. I had reserved a dolly with my moving van which wasn’t made available and I wasn’t notified it wouldn’t be available. I was credited immediately though and didn’t have to go through any ordeal to be refunded. All in all a very good experience!
Rhonda TThe employee was very helpful. The truck we had reserved did not start, so he suggested two alternatives. We chose one which worked for us.
Jeanie HI tried to use the online checkout feature but the scan section of the app was not working. I called the helpline but the service was unable to resolve the issue, so I was forced to go to the counter for checkout.
DARRYL TNeed on-call service for those who pickup before or after hours. In case they run into issues like I did.
Trevor BAwesome Service!!!!!
Jose AAC not working. I rented a dolly, but they don't have it.
Alex TFriendly and professional staff.
Alex TScott went over backwards to make sure that we were able to get a vehicle hours before our original reservation time! Will use them over and over again
Kelly JNo issues, friendly staff
Glenn TGreat service at this location! The man that works here is knowledgeable, professional and helpful . I’ve rented from this U-Haul several times and will continue to come to this location, even if I’m heading the other direction. Trucks are always in good condition and ready to go.
Holly MI am a very satisfied customer. Mr. Scott is awesome!
Pearlee MScott, the manager, was very polite, friendly and even texted me to let me know that the van I was renting was returned early...Greta customer service
Rosalinda PMr. Scott was very friendly and efficient. I am very satisfied with his service.
Pearlee MI was charged for a dolly and told it was in the truck, but when we opened it at the move site, there was no dolly.
Carol OI paid extra for the dolly but it wasn’t on the truck. There wasn’t much I could do about it because the store was closed and I chose to do a mobile pickup. Other than that the experience was fine.
Nina RLower your mileage please.
Meredith Weasy pick up and drop off... only thing I'd say is I wish this location had hand trucks/dollies available with the trucks.
Drew NI have a printed receipt for $59.12 which the gentleman told me was my bill for the one day rental. When I checked my bank account, they charged me $67.34 which is $8.22 more than the receipt. Why did this happen?
Neil WEverything was as scheduled. The agent in the facility was very helpful!
Mark BNeed my receipt!
Jason QScott was super helpful and let us adjust our reservation day of. He even made sure I didn't lose my water bottle. Much appreciated!
Erin WI was given a truck with no engine coolant and had to wait along the side of the road for 4 1/2 hours on U-Haul service. I think things like this should be Checked prior to renting a truck to someone.
Michael COn line app sucks. Initial res indicated equip avail., then froze. Booked larger truck then had 2(!) confirmed red's when 1st one NEVER accept'd? WTH?? Then, p/U time had to be changed cause "manager" could not " be there that early"... Ok, NO! Upon arrival, no easy check in. Waited 19 mins while prev customer had res transferred to another location cause EQUIP WAS NO SHOW! Finally, no hand truck, no furniture dollie avail., as reserved. At this point, Im like " this is the frickin Biden Admin all over again!" But wait, ITS WORSE CAUSE THIS IS SUPPOSED TO BE A BUSINESSE! So tell me Uhaul, at what point do you shoot the horse? Cause this one is lame, blind and Broken Down! Only saving grace was lady struggling to make YOUR CO. look good. I was embarrassed for HER! Arlene I think!
Brian ABack up camera didn't work. No problem, just would've been nice to know before picking vehicle up.
Emma SScott was the absolute best!!
Shatay GI ordered a furniture dolly and it didn’t have one in it. I did not receive any notification that didn’t have one. I had to stop at another location to rent one and was charged more. It cost me time/money. Poor customer service.
Samantha MScott was wonderful to work with!
Trotzky GOnline I had paid for and reserved a furniture dolly, but upon arriving, I was informed that there was no furniture dolly at that location. This complicated my move, as I had bulky furniture items that would have been easier to transport with the dolly. It would have been appreciated if I had received a notification or email during my reservation or prior letting me know that a furniture dolly was not available at this location.
Joanne W