Scott was very friendly and helpful. Smooth transaction.Geoffrey G.
Moving Truck Rental in Houston, TX at W 18th Street Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77008
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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The mobile pickup process was ridiculous. You need to make it apparent to customers that they will need a reference/lease/etc. ahead of time. I went to pick up the truck by myself and had a hard time getting anyone to answer the random calls you all were making to verify. It was extremely frustrating and your support team was less than helpful. All in all it was a horrible experience. I will absolutely never be using this again.Penelope N.
Nothing at all. Pickup and return was flawless.Tiffany S.
Not only was the experience terrible, but there has been no follow up after I spent hours on the phone with a representative and the experience was documented. I will be going out of my way to avoid using uHaul in the future.Josh M.
Seamless pickup and drop offDaniel E.
Train office staff on equipment, contract and customer service. Clean and maintain vehicles.DUANE D.
I chose the mobile check in but had to go Inside because the employee had the keys in her pocket. She was rude and stated she had all the keys because she figured â€œpeople will come inside since she's thereâ€. Defeating the entire purpose of mobile check in. There was also a mix up In which truck we were taking and she would not listen to the information I had. She also yelled at me to back away from the counter yet she kept pulling her mask down.Taylor A.
The lady I returned the van to was not very nice. She was argumentative from the beginning and exuded a negative energy. She asked me to step back from the counter as soon as I got there but wore her mask with her nose fully exposed and not covered (mine was on at all times properly). She was not easy to talk to and did not explain what the breakdown in my bill was until I told her to please speak to me in a regular conversational voice as I was not there to fight w her but rather just talk like normal adults. This is 100% the opposite of the encounter I had with the man who rented me the uhaul the night before who was very friendly and patient. The second problem I have with uhaul is all the hidden charges. I had the vehicle from 4:45pm to 12:00pm the next day (total of 15 hours). But I was charged for 2 days and 2 times the insurance fee. This is a scam and was not clear from the contract. So I will not be doing my moving business w uhaul again for this reason.KARINA C.
Not a single person there to assist me. Full of trucks, was quite dangerous to try and park my Uhaul there, especially without any staff. When I attempted to call their number there was no answer as well. Very dissatisfied.Dylan C.
I stated when picking up that I was missing the rented Dolly. I stated this in my rent to her description and then called to complain and was still charged the $10 fee. I want my money refundedELENA V.
Horrible customer servicenicholas G.
Self Return process is LONG and annoying!!!Jasmine Z.
waited almost an hour at the location. maybe have a mobile connection to persons on site for instances when they are out of the office.Ryan H.
Speedy pickup. Staff was professional, courteous, and prompt. I would rent from here again.TAYLOR N.
Very efficient and courteous service.John H.
Bobby was awesome. Would definitely rent here again.joe A.
I dropped off at night so I do not necessarily have an opinion on this location.Courtney K.
Your mobile app user experience is fantastic and seamless.Melissa R.
The agent had everything ready to go when I arrived. Very organized, great service. I don't see any improvement needed.Cecilia C.
Locations are good, the downfall is U-Haul services. I opened a case since you guys didn't respect my original request.Veronica S.
Moving was stressful for personal reasons but uhaul made it easy on me! Especially the W18th location I went to!Christopher P.
Nothing. Exemplary service at this location. I will return.Robert W.
Bobby was excellent and worked with me to meet my needs. His personality is a large part of his success. He takes pride in his facility and it shows. I will recommend him to everyone I know.Elaine M.
The check in process was horrendous since the store was not open. The person who called me the night before to confirm my location gave me no instructions on how to get my uhaul through the online check in procedure so once we realized the store was not open and we could not get in the gates we called the HQ number and were given instructions. I then had to create an account and enter the DL#s, etc of all drivers which I had previously done when reserving the uhaul and then I was able to get my keys. If I had been instructed of this process before hand I would have saved 30 minutes and a lot of frustration.Torri R.
Great customer service!Yvonne A.