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Brian M
Customer Reviews for WK Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped on a holiday, no one present.
JACK AThank you!!
Thomas DWonderful people assisted us
Barry SI started out on the website checking sizes, costs, pick up and drop off to get an idea of the process. I then called the pick up location to reserve a trailer, and there was some confusion from there. They had a higher price but I got the price I saw on the website. Overall, it worked out.
NANNETTE LNo suggestions at this time; the service & equipment were fine.
GEOFFREY JAll was good
THOMAS BThe rental was ready just a slight problem with the paperwork. But overall a good experience!
JAMES B2 of 3 clearance lights on trailer were burned out
Mark BAll was good and service was great.
THOMAS PThey were closed
Todd MEverything was fine
Jerry RFriendly and accomodating staff
FRED AI was billed for 2 days though we had the trailer back in 5 hours. After complaining the 2nd day was reimbursed as it was an error on the system. I would just advise people to check their receipts.
joe sMaria took the time after hours to assist with my equipment turn-in and saved me a trip back to their facility the next day. Great service!
MATTHEW GThe gal that helped me was an absolute gem.
Liz JEverything was perfect
Donald W👍
SUSAN DI told them the air conditioning never worked the entire trip and they didn’t say a word as to possibly reducing the price of my rental because of the lack of air
MARK MDidn’t have the blankets ordered. Furniture suffered damage as a result.
JOEL ETook over an hour and a half to get the key because the app is a piece of junk had to leave my motorcycle there and assumed that the place was secured and somebody stole my saddlebags from WK appliances in Spooner Wisconsin. There's no security to watch the vehicles or the rentals the owner and the employees were absolutely rude and unhelpful and I will never ever ever do business with either if you again because nobody seems to want to do a f****** thing about. $250 Saddleback stole from right in front of this business and nobody has any security footage or anything and nobody is willing to do a damn thing about it. You get zero Stars your customer service sucks and the people who you have renting your vehicles are total assholes shame on you
Jerry EI have used WK in the past and have always had a great experience.
Chris OThe back of the u-haul truck was not clean when we picked it up. We cleaned it upon return.
Fred JHad my doubts at first when ordering a 4x8 trailer at the Spooner location. I noticed they had available trailers there but was informed later by uhaul that the trailers that were there were for one way not in-town use. Which was what I needed. I ordered a few weeks in advance to make sure they had what I needed at Spooner when the time came. They did when my pick up date came. All went well! In fact due to unfortunate circumstances I needed to extend my order by two days. The people at the Spooner location were very accommodating in helping me out. Thanks so much! I will definitely recommend to others.
brian hU-Haul app is horrible. Could only make it happen in person.
Frederick GThey where very polite!!!
Alvin HEverything was great other than I was first told to drop off in Hayward but after I picked it up in Oregon I was told to take it back down to spooner extra 60 miles
Wayne QPrint contract in LARGER print. Dave the man that hooked trailer up and unhooked was very customer friendly.
Paul WNice, efficient service!
Stanley Jgood
RANDALL OThe truck was perfect.
ROBERT BWK Appliance in Spooner did a nice job getting the equipment to me and assisted me in hitching up the trailer safely.
Darren RHonor the quote that was given for the rental.
Mark KWK Appliance provided prompt, friendly service. The equipment was clean and well maintained. Overall a great experience.
Darren RNo suggestions at this time.
GEOFFREY JVery helpful with a last minute request
CAROL MLet the customer know that if the truck is brought back an hour late that the customer would be charged the rate for a whole nother day! What fucking bullshit!
William PStaff was very friendly and helpful
CAROL MNo issues picking up the trailer.
Jesse BAmanda there was so helpful and kind!!!
Anna NExcellent customer service
Jesse BNice place with helpful people.
Ashley TSee comments above.
DAVID CThis is the second time I am charged for an appliance dolly and it wasn’t available….. this time however I was able to take the uhaul, drive to another location and ask for one. Frustrating part is that I was then charged for extra mileage when returning the truck… I wouldn’t has to drive the extra miles, if the equipment I ordered was in the truck in the first place!! So the $15 dolly ended up costing me $40+ extra in mileage charge. That’s not cool at all.
Mikkel KWhen we told them and showed them the truck they immediately called U Haul to try and get our problem rectified since we answered the questions on the mobile app truthfully we were charged a cleaning fee and a gas fee. When I called U Haul the day prior to returning they said to only fill it to where it was when we picked it up. The lady at this location was super helpful and apologetic.
tasha s