Experience was superbErlene A.
Customer Reviews for Waco Wonder Wash WACO
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tomasz R.
Could not get any service and took forever to rent pain to return. Never againDonnia G.
Customer did not leave a comment.PHILLIS G.
It was a barebones location. I came after hours so I didn't get to interact with anyone and if I did that may have made the experience better. The location was simple but I was able to easily self drop off and I felt comfortable returning the Uhaul. Overall it was average not terrible, not amazing.Jakob B.
Internet service is horrible, got there almost 30 minutes before and was charged for an extra day because of how bad reception wasLETICIA S.
Bad sketchy neighborhoodDavid B.
Personal talks to you like you are a three year old person. When returning the equipment.Alicia C.
Customer did not leave a comment.Adam H.
It was a GREAT (and easy) experience. Convenient location!Kendall G.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Shunntasia L.
Wonderful 1st time experience renting a trailer. The U-haul rep was outstanding. The only slight issue we had was returning after hours and finding a nice level spot to leave the trailer.Darrell C.
Customer did not leave a comment.DAVID G.
The operator was excellent, he had the equipment ready and was prepared , he had me on my way quickly and when I returned he had me unhooked and on my way quickly. He was also very polite, friendly and professionalMARC S.
Customer did not leave a comment.Andrea S.
Mobile app didn't work, place was a dump, I was on hold with Uhaul customer service for over an hour before I gave up and then was charged 20 bucks for after hours return? The charges should be removed and I should get a credit for inconvenience and total frustration. What a joke.JAY K.
The Agent on duty was rude and not at all understanding of the situation.Elizabeth R.
Great customer service! The gentleman that met me before they were even open was a welcome site! It was unexpected, I had planned on checking out the equipment through my phone, but he was there to walk me through it and was AMAZINGLY helpful. The only piece of negative feedback would be that the gas was at 1/4 tank, not enough to reach my destination. Also, when filling the tank the indicator on the dash was very slow to respond and I overfilled by an additional 1/2 tank. I assumed there would be no way to credit the amount. Both issues were frustrating. If slow response is common this might be a good heads-up for customers.Julie C.
Check in process was brutal. Took 30 minutes to return the truck.ANDREW B.
He was in a bad mood and showed it, this was because trucks were not returned on time and customers were on this butt. At peak college town move in/out it's not fun not to have a truck! Uhaul called me at 5:30 the day before I was going to up up my truck in Waco, said not trucks, so we had to stop 45 miles away to pickup truck! This was helpful thank you.Daniel L.
Customer did not leave a comment.Karen S.
5 star serviceMelissa U.
Really great customer service!Catherine C.
Customer did not leave a comment.bill P.
Customer did not leave a comment.Elizabeth N.
Front right tire was very low on air. I also ordered utility dolly but some reason it wasn't added.Arron S.
I was over charged.Christopher S.
Rough neighborhood. The business looked to be closed and not save. Broken u haul equipment on the lot in a pile.CHARO S.
i was not offered the chance to buy a dolly. not a big deal, but it would've been nice because i didn't know it was an option until my friends brought it upJazz A.
They charged my card $25 fir no reason.NATASHA T.
Customer did not leave a comment.Lajaeteonna L.
Customer did not leave a comment.Shantel B.
Customer did not leave a comment.Ella H.
Customer did not leave a comment.FRANKLIN S.
Have someone there that isn't rude and pushy. Have some sort of wifi so that customers can use the self return option. I couldn't use it and was charged a 20$ fee. Does the man working there get that. Money? Is he making extra off customers? I will NEVER use this location again and I will tell everyone I know not to go there.ROBERT H.
Customer did not leave a comment.Wendy H.
Customer did not leave a comment.Micah J.
Not along your customer's to drive an hour with no compensation when it was no fault of their ownPatrick P.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Kallie J.
drop off procedure signage was not legible, making a very difficult drop off process.Darin D.
I was charged for an extra day when truck was there on time and i have proof of the screenshots. Ended up charging an extra 100 to my card.isabella M.
Customer did not leave a comment.Tod H.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Mark K.
Read my above comments please!Sara L.
Well I was given a wrong truck and over charged after specifically asking for a one way truckJASMINE W.
Customer did not leave a comment.Kolten M.
Everything was good. It just took a while for the verification process before getting the truck and after. Other than that great services, and very convenient to be able to pick up truck & drop off through the appLorena S.
Not having people to communicate with was horrible. We filled out everything on line and then there was more to deal with when we got there that we weren't expecting. Doing this automated instead of with people took 45 min before we got the truck once inside the parking lot and about an hour and a half to get it turned back in. Internet connection was bad, no lighting which makes it less safe. Our pictures took a very long time to download and we were so tired. I have always loved U-haul. This has been my first disappointing experience. I miss having people to talk to.Shelly S.
Customer did not leave a comment.Pamela M.
Our pickup experience was exceptional. Location is in an industrial area but the service was absolutely above and beyond. If we ever needed UHaul again in the Waco area, we would go back to this location in a heartbeat!Richard A.
Customer did not leave a comment.Dustin P.
Not the best area. There are better locations to get to and feel safe.Darrin B.
Please clean deeply your truck especially with Covid season. Also have the maintenance of your truck. Breaks is not good.Bulent S.
Paid twice for the truckRaymond M.
Customer did not leave a comment.HOLLY W.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.SARA C.
Never met anyone and no one ever answered the phone even during business hours.Kedzie J.
First of all I was oversold on the truck I needed. I was told there was not any smaller trucks. When I got to the location there was smaller trucks not being used. Then the truck I was suppose to pick up wasn't there. I had to wait another hour and a half on the phone for UHaul to assign me another truck. My main concern is they charged my mom's credit card for the final bill. Several different made up charges. I was charged $19.80 for one mile over. Since my pick up time was later in the day (due to the original truck not being there) I was charged for an extra day. ALSO the location I returned the truck to didn't even show up on GPS. I wasted a bit of gas finding the drop off location. So the final bill was an additional $260.58 which they charged my mother for. I disputed most of the charges thru email but had no success. I finally got a hold of customer service thru there 800 number and was told I would be receiving a $40 reimbursement through u.s. mail by check in 2 weeks. I never received it. I called the 800 number back after two weeks and was told the check was never sent. I was then told it would be easier to put the money back on the credit card. But my mom has canceled those credit cards due to this situation. So they were unable to issue back on card. I was told to wait two business days for a phone call and never received one. I've called back and have been told to wait another two days for a phone call. NOW I feel like the $40 is very insignificant but I want to get at least what i was promised.MARCUS S.
Customer did not leave a comment.Gail L.
This is a drop off location, self help and has no interaction with the customer.Philip H.
They guy was great! Told me how i could return the truck at anytime and how to do it. It was contactless as well!ROBERT LEE E.
We did not get our truck at guaranteed time and Manager was very rude in helping out. We never got $50 back since our first time to pick up was 9 and we didn't get truck til 11:30ish.Gilbert O.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Anselmo D.
Scary neighborhood. Lot/ building in extremely poor condition. Felt very unsafe especially since it was unmanned. Lock wouldn't open. Took almost 20 minutes to get help to get a truck that the lock worked. The no contact procedure was more of a pain than going in and talking to a human.JIMMY DALE G.
I had to guess the combination on the lock in order to get my keys to the vehicle. The doors didn't close very well on the truck.Josh B.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.John H.
My experience was a complete nightmare! I was not told I was being sent to some abandoned lot where I would have to spend 1 hour using phone internet in order to sign up for an account and go through the insane maze puzzle that was trying to figure out how to find my truck. I ended up stranded in an abandoned "do it yourself" Uhaul parking lot, 7 months pregnant, in 100 degree heat. I thought I was being sent to a regular Uhaul office where you have air conditioning and sign some papers and are on your way. Then to find I was essentially doing their job (inspecting the truck, taking pictures, uploading pictures of documents and photos of myself) in 100 degree heat while still paying full price?!?!?!?! I had to pay over $30 I didn't have to Uber myself back home so I didn't die of heatstroke in a parking lot. They put me and my baby's life at risk, and I am appalled at my experience.Sara H.
Location was fine. Online rental/pickup was abysmal. Sent all of the requested photos from the comfort of my car. Get out into the summer heat and stupid app asks me to repeat everything I have already done. Take a selfie, take picture of license (both sides) then asks me to do it all over again. Prefer a actual location with actual employees rather than this klunky automated stuff.MACE B.
It looks like a dangerous abandoned store. No one was around.David H.
it would have been nice if there were some kind of attendant there, who could at least witness if any issues arise.Godlove Z.
Customer did not leave a comment.Stewart L.
No office, just a parking lotKelli E.
Customer did not leave a comment.JEAN MARIE H.
Customer did not leave a comment.MARIO A.
Trucks ac was not working properly. Other than that the experience was great.Justin R.
Smell of back of trailer could've been betterCitlali M.
Customer did not leave a comment.LUIS P.
Went to facility listed on contract, was advised to go to another facility which was a closed-up. Met a rep there and handled everything on his phone. Had I needed to get tape, blankets, etc. I would have been out of luck. Suggest cleaning the outside of truck and windows before giving to next customer. Truck looked like it had been just returned, interior was clean however.John L.
Service was excellent!!!Jakayla W.
Need to better identify this as a self serve location. The owner happened to be there and managed my reservation , which would have been difficult for me to handle without him. He was very nice and very helpful!Antoniette K.
Was uncomfortable revisiting this location, felt like I was in a junkyard. Instructions for dropping off truck were not coser. App did not work.Raed M.
Customer did not leave a comment.Jesse F.
Customer did not leave a comment.Mario O.
Customer did not leave a comment.Gerardo R.
Was deserted and unusual neighborhood. Didn't feel very comfortable in the location.DANIEL T.
Customer did not leave a comment.Oscar L.
Customer did not leave a comment.Jeri S.
Customer did not leave a comment.ykela H.
Received internet confirmation and key access to vehicle but was told by an on site employee we were not authorized to depart. spent an extra 30 minutes waiting until wife contacted our internet contact and he convinced the person we could leave.Thomas A.
Customer did not leave a comment.Crystal C.
Could not finish rental by app due to phone not settings not accessible for app.Christopher W.
Have an actual person at that location that knows what the heck they are doing. I will never use that location again. The website doesn't work half the time. You can't reach anyone by phone. I was not able to return my truck via the web I just locked it and left the keys in the box. Then I was charged 16.99 more dollars then quoted. Not a good experience at all.Aaron O.
Customer did not leave a comment.melissa C.