Customer Reviews for Waco Wonder Wash
(U-Haul Neighborhood Dealer)

890 reviews

1724 S 12th St   Waco, TX 76706

(254) 523-9574

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 523-9574

1724 S 12th St
Waco, TX 76706

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Great customer service and attention to detail. Very informative and quick service.

ALBERTO C. 
Rating:
5.0

Customer did not leave a comment.

YESENIA G. 
Rating:
3.0

Easy pickup and return

James B. 
Rating:
5.0

Nothing

Henry F. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
4.0

Customer did not leave a comment.

Taneshia L. 
Rating:
3.0

Customer did not leave a comment.

CIARRA CHRISTINE W. 
Rating:
4.0

Customer did not leave a comment.

Jamie O. 
Rating:
3.0

Great place to rent a U-Haul truck and pricing was very reasonable. Truck inside was very clean. Downfall is there was no Dropbox due to using the truck longer than expected. I was too afraid to leave the keys in the truck that late at night so I waited until the next morning to drop them off before going to work. Besides that, check out Waco Wonder Wash to rent a U-Haul truck!

SHAYLA S. 
Rating:
2.0

The internet service was misleading and difficult. You had me to to another dealership that had the truck I reserved. Overall, I had to drive by 5 u-haul dealers (several miles out of my way) before I got to the one I was to pick up the keys for my truck. The dealer was very kind and helpful.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
4.0

Customer did not leave a comment.

Samuel J. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
3.0

Customer did not leave a comment.

Danielle L. 
Rating:
3.0

Staff was very personable, efficient, and helpful.

Michael C. 
Rating:
5.0

Nothing

Tereshele A. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Collin W. 
Rating:
4.0

Customer did not leave a comment.

Vincent V. 
Rating:
3.0

Your automated/.com system needs a great deal of improvement. It costs me about two hours on pickup and return. The employees of U-haul were very good.

Billy S. 
Rating:
3.0

The mobile ap created problems and delayed me over an hour.

James W. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Sabine M. 
Rating:
5.0

Customer did not leave a comment.

ronda T. 
Rating:
5.0

Customer did not leave a comment.

Milagros T. 
Rating:
4.0

Customer did not leave a comment.

monica G. 
Rating:
5.0

He is the one who told me why I was charged $20 and to report it.

BABETTE G. 
Rating:
5.0

Great guy who checked us in

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Jose was so nice, helpful & professional. Great service!!

David R. 
Rating:
4.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Customer did not leave a comment.

Alexia C. 
Rating:
5.0

Very personable and will definitely rent from again.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
1.0

I was told to bring the truck back by noon on Friday, even though the contract said 12AM. On Friday, a manager from this location called my office and threatened to call the police and report the truck stolen. Very unprofessional.

Nicholas L. 
Rating:
3.0

Customer did not leave a comment.

Melanie V. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Great location for my particular drop off needs. I was there after hours but looked great. I would definitely use them again for rental or drop off. Thank you.

craig S. 
Rating:
5.0

Service was fantastic.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

linda R. 
Rating:
5.0

Customer did not leave a comment.

Nanci Z. 
Rating:
5.0

Jose was professional and kind. We highly recommend this place.

Matthew T. 
Rating:
5.0

great job here - they were quick and helpful

Patrick M. 
Rating:
3.0

Avoid changing locations when requested just to move trucks around. High rates and my time is valuable and would like to remain at locations requested.

Phillip L. 
Rating:
1.0

Owner Lied about the rental

Cornessia H. 
Rating:
5.0

This location was way better than the 1st location I rented from in Waco.

Tyrone R. 
Rating:
1.0

Recieved text to not pickup trailer from Jinn street but 12th street. When called he uhaul said trailer did not come in so call bellmead and he was out of it. Bellmead did not answer there phone. We were dropped and caused us to pay our help to do nothing.

Lauren S. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

They had my order right and everything ready to go.

Ron K. 
Rating:
5.0

Friendly, helpful. Quick dropoff.

Karl K. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Ebony J. 
Rating:
5.0

We needed a truck immediately and they had one. The rental was quick and we were out of there with the truck. Very nice guy helping us.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

The physical parts of the deal were awesome. However, the website and the changing of my reservation were very very challenging ordeals. This needs a lot of improvement. On the day I changed my trailer reservation, the website was inoperable and it took a 2 hour phone call to adjust my reservation. This is unacceptable.

Melissa S. 
Rating:
5.0

Confusion regarding return time and additional $40 charge explained well by gentleman

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Ieashia H. 
Rating:
5.0

Wonder wash great customer service

Mark D. 
Rating:
5.0

Owner/manager was awesome.

Mark D. 
Rating:
5.0

I've used UHaul many times over the years, but the BEST experience I had was with Jose, at the Waco Wonder Wash location!!! He was friendly, professional, & gave me several options for me to save time & money. Thank you Jose!!!! -Anthony G., Waco, TX

Anthony G. 
Rating:
2.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Danique M. 
Rating:
5.0

Customer did not leave a comment.

Hal S. 
Rating:
3.0

The worker was helpful. The location is connected to an old wash cycle building, nothing wrong with that though. I'm sort of neutral about the location and service.

Xoaquin T. 
Rating:
4.0

Jose at Waco wonder Wash was incredibly informative, professional, and accommodating. An extremely nice truck was provided. The 24/7 return was incredibly convenient and easy to follow. Great experience.

Michael H. 
Rating:
5.0

Polite and easy to work with

Gil D. 
Rating:
5.0

Nothing...i can't remember the name of the guy who was there (it was an hispanic name) but he was incredibly professional in every way. He made the rental experience pleasant which i didn't think was possible. Enormous amount of patience when i would ask him tons of questions, and even a couple of Coiombo "one more thing" moments. Awesome guy and business!

Jeffrey D. 
Rating:
5.0

Very efficient check in and check out.

Bryan G. 
Rating:
3.0

Staff was helpful but not very friendly

Ben D. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

gene J. 
Rating:
5.0

Really awesome experience. I will be back this summer!

James F. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
5.0

Great customer service and no delays!! The UHaul representative was courteous and did a great job addressing my questions.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

jamil P. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

Customer did not leave a comment.

Yang T. 
Rating:
5.0

Quick and friendly service. Couldn't have gone better! thx

Blake S. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Everything ranging from rental process to customer service is great. Would have also appreciate to be informed that dolly has to be rented separately instead of included in the truck rental.

Jie Fang G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Not much to do since you're in an older part of town and confined by the corner lot. The laundry mat combo was interesting but good business in a college town.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

This place is awesome. He was so friendly and helpful and I would highly recommend

Brooke B. 
Rating:
5.0

This was a positive experience all the way around from the pickup to return. Equipment was clean and reliable and comfortable. This is the only way to move whether accross country or accross town. Thank you, u-haul, for providing this valuable service at a reasonable cost!

Caroline M. 
Rating:
2.0

I was not told that I was going to do a self dispatch. I got to the location and had trouble with receiving the email that was going to walked me through. Had to call customer service twice. They finally were able to find another location where I could pick up the truck. It was very inconvenient to be driving around the city, that put me behind my schedule.

claudia J. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

jennifer J. 
No reviews have been submitted for this location.

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