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RIDA B.
Customer Reviews for Wagners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have received excellent customer service from the Wagner U-Haul location on West Washington. I have been treated with respect and dignity, and as a valued customer. I will refer all my friends to use this U-Haul branch. Good customer service deserves recognition. Well done and keep up the good work.
Yvonne V.Make drop off box more obvious and the location where you'd like the truck marked or something
Lisa M.Very friendly and had what I needed.
tim D.n/a - Excellent experience. Vehicle was unexpectedly rented the night before us so the owner made sure it was cleaned out and ready for us at pick up the morning of our arrival. Amazing service.
Eileen S.That old men was rude
Sani D.Put an appliance dolly in the truck when the customer requests and pays for one!
Rebecca W.Really nice guy to work with
dave C.Th parking lot had nails and other debris that made us nervous for our own car tires. Clean it up. The can we rented was backed into a parking space that required us to stand in the mud to take photos of the vehicle back as required by your app.
Kent W.Everything was great, the mobile app is user friendly.
LaNette B.Please don't add insurance to the bill when it wasn't selected at reservation. This is not good business practice and will be remembered.
Robert W.The gentleman that rented the uhaul to me had very good customer service above and beyond !!
antoine S.Best service given with no issue
ALFRED O.The pick up location was an old mechanic shop, hours were limiting, and not very clean. The rental itself was clean, and in great shape. Also the price was fair.
Todd S.Very small dealer as part of a repair shop or something..... no one there to help me unhook trailer etc upon return, but I knew that and didn't have anyone to come with me to help.
Jane R.Wagner's was amazing! highly recommend for your U-Haul rentals, will return if I need another one in the future and make sure all my friends go.
camerson S.Carl was Outstanding and very knowledgeable.
MICHAEL A.Nothing the gentleman that runs this place knows his stuff and help me through every step of the way!!
Pete D.Thankfully Wagners had what I needed at the last minute because another U-Haul affiliate reserved the wrong size trailer. Very easygoing and friendly group.
Keith C.Great place to rent from!
Malcolm G.Treat your customers right if you can't open your facility on time. We were just picking up a trailer we had an appointment and you had all our information and our card information then you want to tell my husband that you called the cops and reported it stolen.
Michael R.Better security. My car was broken into, and battery stolen when left overnight. Customers should be made aware of the high crime in the area... The owner of the shop did find a used battery so I could make it home, and I appreciate that. Thanks uhaul for charging me twice. Once for service and once for property replacement.
ANGELO A.Great experience.
Brian D.The order was under a corporate account, the representative who attended to me; changed it to my name and phone number instead of what was on the order. So dissatisfying.
sherifat A.I felt in danger. I picked up my uhaul during the day, by myself. I returned it at night and there was a car running at the business with it's trunk open and empty, no one in sight. As I passed the open truck to drop my keys off, a man came out of the nowhere. My boyfriend was behind me and when the man saw him he turned around and walked back into the dark. As we got in our vehicle, the man returned, shut the trunk without putting anything in it and drove off. Btw, the business the franchise was located at was closed all day.
Aleisha D.I picked the van up and literally drove 15 miles tops. Your advertising for price is a lie. For 15 miles I paid $52 now you just charged me another $88. That's complete crap. I will never use uhaul again.
Erin S.Worst experience ever. Truck leaked onto some of our boxes while moving. From registration to turn in has been a complete disaster. Next time i wont even consider using uhaul no matter how good the prices are it simply isnt worth it
Tim C.We rented for 24 hours but upon pickup was told they rented it out before our 24 hour mark so we had to bring it back the same night although we paid and scheduled the full 24. The shop was dirty, the guy was confused on how to fully run our card and it took longer than it should have for pick up. Pick up was in a dirty shop and they were working on a car within feet of us. Not a good experience.
kalee H.Mobile check in was difficult to use because I did not have a good WiFi signal to pick up my location at drop off. The next business day, the staff member was able to read the ending mileage on the truck for me and emailed me a receipt with my final charges. I would use this service and location again.
Hannah B.I was switched to this location for the 24/7 pickup service. I had to Uber to this location because it was in the city. The app did not work until I did a setting on the iPhone in the U-Haul app. I figured it out for my self. I called U-Haul and that person me there was a dedicated app for this program which was not true. Tried to call again and got a 25 min wait notice. Took me 45 minutes to checkout the truck. It was raining when i returned it and you have to take pictures. The pre checkin didn't work right. At the end, the light in the cargo area came on and I couldn't get it off. I won't use this process again.
Jerry B.Over charged me for the trailer and couldn't get my money refunded
David E.The rental location (Wagner's) was scheduled to be open at 10am, which was when I was supposed to pick up the truck. The owner did not show up until about 10:20. That's poor customer service if you ask me! If I were to do another rental from Wagner's, it would be done totally online.
John R.The automated return process was unresponsive to my odometer picture, and required employee intervention after 15+ failed picture submittal attempts. So perhaps a bit more work on the mobile features/process should be considered. Overall not terrible though, but room for improvement. Thanks!
Edward D.Wow drop off was so good you all do a great job
Douglas W.Nothing! It was easy and smooth sailing. The guy was very professional and knowledgeable.
Janice J.Get better customer service people who can actually do their job. We called because we were having issues returning our rental truck and the woman we talked did nothing to help us and we had to keep repeating why we called. We got fed up and asked for a supervisor and she refused to switch us to one.
Joshwa A.The attendant was very much helpful and courteous to us and was very knowledgeable about U-Haul services he was quite helpful in renting the truck 🚛
Gilbert A.I had issues with the truck and there was no one at the property at 9am to assist me. The truck was a beast to drive. I have rented 20' trucks from UHaul before and this was the worst in handling, speed, and just driving experience. When I returned the truck, there was a lot of just sketchy people at the repair shop. I will not be renting from this location again.
Patrick R.Owner was helpful
Holly K.Over charged
Mornice C.Carl did a good job getting me checked in.
Craig M.I pulled up to this location at 10AM and it looked abandoned. The building was NOT open. Nobody was around, I checked my address and the address was correct. I tried the door and it was locked. I called the number and it went to voice mail and the voice mail was full. I thought this place was out of business. So, I call U-haul thinking I needed to find a new location or to tell me what to do. I waited on the phone for 45 minutes and the phone was answered by the POD people whom, I NEVER requested and I had to wait another 45 minutes. While waiting on the phone Wegners called wondering where the trailer was, I told them I thought they were closed, he said he was down the street. I took it right over and finally someone was there. This was after 12:00 noon. That was a really poor way to do business.
ROBERT G.Everything was fine, but it definitely did not feel like a uhaul pickup site - more so someone's garage. It wasn't clear where to enter or who I should speak to. It was also further away from us than we had planned, and the pickup location changed twice from what I had initially requested - the second time happening an hour before we were supposed to pick it up. But the important thing is: they had our equipment we needed for this big move, and they did the job we needed them to.
GRANT C.I called in to ask about extending my rental the manager called back yelling at me over the phone. Very unprofessional, I called back they said she was the highest manager. I'll take my buisness elsewhere .
Quashanda W.No return calls back, over charged for damages that already existed. Glad I took pictures before hand, I rate my experience ah negative heck naw
Anthony S.All went very well
Caroline S.Don't still people money for gas missing. I did put back the gas at the same level.
Mamadou D.He over charged
JOYCE G.