The only reason I picked no was that it has mud all over the floor mats. Which honestly was no big deal for me but might for someone else. Lorri was super sweet and yall should give her a raise or a useful gift cardCynthia S.
Customer Reviews for Walker Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Barry O.
Customer did not leave a comment.Dylan H.
Nothing. It was the BEST interaction i've ever had and Ashley (I believed.. could've gotten her name wrong but only heard someone say it once) was super helpful and very welcoming especially for my first time renting. She's the best and found out this place was family owned. LOVE THAT!Molly N.
I never received a receipt which I was told I would receive within 15-20 minutes of me leaving the store. I was charged an additional $50 however I don't know what for.Alicia C.
Customer did not leave a comment.Ravindra R.
Definitely will use Walker Storage again for our U-Haul and Storage needs! Thank you to all the staff at Walker Storage. They were absolutely amazing and took care of us!Trish M.
Customer did not leave a comment.Bridget R.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Kristopher W.
Customer service was excellent. The vehicle did exactly what we needed it to. I really liked the back up camera in the review mirror. Give the uhaul employee a raise! (I apologize I forgot their name)Allysa P.
Customer did not leave a comment.Sophia S.
Customer did not leave a comment.Douglas S.
The young lady working was a Gem. She knew her job very well!Robert S.
Very helpful and easy to useAlex P.
Customer did not leave a comment.Hayden H.
Customer did not leave a comment.Benjamin K.
I really like the service. Very eficience and faster than other locations. We are good!Nef R.
Customer did not leave a comment.Nolan M.
Customer did not leave a comment.Elsa A.
Customer did not leave a comment.Jessica E.
The lady running the place, I'm sorry I can't remember her name, she was AMAZING! Friendly, helpful, and very personable. I will be renting from this location from now on when needed.Dong K.
In my request process, I never got a completed screen for this reservation and I never got a confirmation email, and it didn't show up in my account, so I didn't rent this vehicle. The only way I knew the reservation had gone through was because the Walker location called me an hour or so after my reservation time to ask if I was picking up the truck. Since there was no evidence my reservation had been completed, I completely redid the request with a different location, and reserved the vehicle there. It was a VERY unsatisfactory experience, but had nothing to do with the location. It was completely about the online reservation experience.Christina C.
Have more than one person working. Streamline communication between the 800 cal Uhaul number and the Uhaul store itself.SARN S.
Lori was great! Super friendly, and she made the whole process very easy! I would definitely go back here again and recommend her to friends!Lori W.
Customer did not leave a comment.Sara N.
Customer did not leave a comment.Tami B.
Customer did not leave a comment.Christian L.
Pls keep up the good work!Tue T.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.Becky K.
Customer did not leave a comment.Ralph P.
The location is okay and car is prepared and maintained. Be careful about how they charge you. I rent one day get charged 2 day. Asked refund and never get the money back in 14 days, then spend a couple of more calls try to get money back. Still reslvoing it now. Really disappointedZHAO L.
Customer did not leave a comment.Rick C.
The Uhaul manager, Laura, was exceptional. She was friendly, helpful, and got us in and out with the equipment we reserved. The cargo van we used was a 2nd option because the van we were supposed to use had not been returned on time. As a result, the van was clean on the inside (thanks to Laura's hard work) but dirty on the outside, especially the windows (which I had to stop and wash myself), the driver-side visor was broken and un-useable, and we found out later that the passenger side window would go down, but would not go up again (which was a huge inconvenience because it meant we could not secure the vehicle and one of us had to stay with the van at all times) After several tries and turning the van on and off we managed to get the window to go back up, but then had to leave it up for the duration of our rental as we did not have confidence we could get it back up again. I would definitely go back to this location again because of the great experience with the manager, Laura, but would hope the equipment she has available next time will be better maintained!Jeffrey K.
Super service clean facilities and equipmentJohn C.
Customer did not leave a comment.Caitlin H.
Customer did not leave a comment.Laxman Kumar G.
Very helpful and fast. My new favorite U-Haul location.John D.
Customer did not leave a comment.Yves C.
The van I rented was excellent with one exception: it constantly pulled to the right.Robert J.
Customer did not leave a comment.Vijay M.
Customer did not leave a comment.Megan K.
Customer did not leave a comment.YU-SHENG O.
Customer did not leave a comment.Maria R.
Customer did not leave a comment.Katia A.
Customer did not leave a comment.KRAANTHI P.
Location and service for the truck itself were exceptional. Unfortunately our Moving Help service did not show up nor respond to multiple calls and emails. My wife, who is recovering from giving birth, and I were forced to pack our own truck in the heatwave whilst looking after a newborn. Strongly advised to be cautious using Moving Help as the service and communication is disgusting.Philip C.
Great customer serviceKIRUPASHANKAR T.
Customer did not leave a comment.Chung Koo K.
Customer did not leave a comment.Linda T.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Vasu M.
The lady who helped me was awesome! Great customer service.Devon E.
Equipment was not ready. Last customer left it with only one quarter of a tank and I was charged for gas.Jennifer A.
Very friendly and helpful!Jessica L.
I've rented a few Uhaul's over the years and the Walker Storage location has the best team I've rented from. Especially during the pandemic they are exceptionally clean and on point for distance and safety. 10/10 have recommended them to several family members.Mary C.
Customer did not leave a comment.jennifer D.
Customer did not leave a comment.David R.
I love your consistency . Kathy is naturally accommodating and informative. Thank you for being so helpful ! Other employee, (didn't catch her name) , was so helpful and understanding when we had to come back to retrieve our parking permits we forgot the first time we rented the week before. Thank You! Uhaul has awesome employees. LWLinda W.
Great customer service at my pick up locationAmanda F.
Keep up the Great work! Very pleased. Staff is very courteous and helpful. Location is so convenient too. Thank you! LWLinda W.
The customer service rep was funny and so helpful!Gabriel C.
Customer did not leave a comment.Adam H.
Excellent customer service, I will definitely rent from this location again.Danielle L.
Customer did not leave a comment.seth Y.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.kent B.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Jacob E.
Excellent service, clean equipment, easy access.Wilfredo P.
I was charged for $33 gas, but I picked up truck and returned it with the same amount of gas I got truck which was 3/4 full.Richie T.
Customer did not leave a comment.CURT L.
Customer did not leave a comment.Christopher M.
The woman with the skateboarding husband was incredible and super helpful. Wish I could remember her name but best service I've had in Oregon. She was swift with procedure and really enjoyable to chat with.Joshua H.
Customer did not leave a comment.zhiheng R.
Great customer service, very friendly!Bianka R.
Customer did not leave a comment.Deirdre C.
Customer did not leave a comment.Eugene P.
Service offered by Laurie was great. I would definitely return here.marx M.
Nothing! I've rented U-Haul trucks a variety of times over the years. This was by far the best experience. The nice woman who helped me was awesome! Great job!Doug N.
Customer did not leave a comment.Leticia C.
Customer did not leave a comment.Tony M.
Nothing. Great service and customer supportScott L.
It was a smooth process overall. Nothing to improve.James D.
Customer did not leave a comment.Lisa V.
Super close and convenient! Staff was very friendly and Covid safe. My truck was in good condition and ready to go when I arrived to pick it up. The next time I need to rent a truck or van I will be doing so from Walker Storage! Thanks!Richard E.
Customer did not leave a comment.Seongjae Y.
The customer service person was really sweet and polite.Linda C.
Easy process. The app kept freezing during return and I had to complete it 3 times, but finally got it to work.Jeff W.
Customer did not leave a comment.Kato C.
Customer did not leave a comment.Ginger E.
Customer did not leave a comment.Ji Yoon C.
Customer did not leave a comment.Robert S.
Great service, friendly, efficient and quick. The truck was immaculate and easy to drive. Thank you ðŸ‘ðŸ¼Deborah P.
It was excellent service all the way around. I would rent again from this location.Lisa B.
Customer did not leave a comment.Sean S.
Customer did not leave a comment.Kenyon S.
The app to turn in the equipment after hours was difficult to use. I kept getting out of memory errors at photo upload or form submission on my Galaxy S9 that has 30 GB of free space and only uses 2.7 of the available 4GB of ram, so I suspect the app has a bug that needs to be sorted out. It turned what could have been a 2 minute painless activity into one that took 20 minutes of iterative form creation/submission before I got lucky and had all 8 steps (4 steps + picture upload steps + final submission) work together. But the Uhaul location and staff present were great, so no real world problems, only software problems.John C.
Customer did not leave a comment.Jesse S.