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Andres A
Customer Reviews for Walker Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great agency! The owner was gracious, knowledgeable, friendly and helpful. She gave us good information.
Ellen HVery helpful staff
Anchor RNo improvement but Mike was great at making sure we knew what he was doing instead of just making us stand there and not knowing what’s going. His customer service was more than satisfactory and we enjoyed how he made us feel less anxious moving. Great guy with the best vibes, 10/10!
Justine NMike was great
Guven EGreat customer service and reasonable prices.
Janet PEverything was great!
Lorri OI love that place! She is awesome!
Miguel LPerson who checked me in was extremely helpful and kind. Truck worked perfectly and was very clean.
Sean GThe lady at the front desk was so friendly, fun and well-informed. We had such a great experience!!
ANNA TLove Mike at the front desk!
Kimberley NVery nice man at the front desk. Mike was fabulous. Thank you.
Kimberley NOwner was very nice. Phone app pickup didn't work, but he came out to help me.
ERIC KThe man who was working on the afternoon of 2/4 was super friendly and really knew his stuff. 10/10 experience from him
Payton MGreat service, friendly people and clean equipment
Albert GGreat Experience
Drew WVery friendly staff, vehicle in great condition.
Clover NI had very bad experience while renting from this site. My MI out was 2732, I have took the picture from the dashboard and shown it to the store manager before I left the site and she took the note and told me she will adjust it when I returned the truck, but she didn't adjusted in the receipt and I had to pay for additional 6miles because in their paper it was written MI out 2726. They also forced me to buy the insurance at the store, though during online reservation I didn't took their insurance. very disappointment service.
Estiak ANothing
Jeremy AGreat service
angela tVery friendly, easy set up and pick up!
justin jNothing that I can think of!
Joanna FThe staffs are friendly and they're doing great!
Madhusudhana Ndont tell a customer to get out of the office if he asks politely after he returns the car to you for a hard copy receipt, if you dont want to provide a hard cooy receipt then please tell the customer how much you charged him after he returned the car, dont humiluate your customer by kicking him out of the office. dont tell your customer that he will know how much he was charged after he goes home and receives an email which i received after two hours and i found it in the spam folder
Sars hNothing. The woman at the front was so friendly and went above and beyond!
Amy JWe walked in. Able to rent van quickly & return
Janice MAt the time of checkout, a little dog scared me good. Please prevent that since some customers may have anxiety, heart problems, or other issues. Thanks.
Sam AThe truck I reserved was available but as I began to drive it across town the check engine light came on with the warning buzzer. Then it turned off. After a few times I noticed that each time the light and buzzer came on the oil pressure dropped. I unloaded the truck and took it back. When I mentioned there was an issue the lady at the counter said “oh, the check engine light?” Like she already knew about it. When I mentioned the oil pressure then she decided to take the truck out of service to be repaired. Meanwhile I lost the rest of my moving day and was not offered any discount t for the inconvenience. Normally I love this location, but this has cast a shadow for me.
Brian BAwesome customer service and a very understanding staff. Thank you
Mario CExtremely friendly and helpful staff. Would love to do business with them again in the future.
Viet HExcellent customer service. Instructions about returning the truck and equipment were clearly explained. When we arrived at the location we had an easy check-in process and the truck was ready for us, which was really appreciated especially since we were on a time crunch.
Blessie SOverall awesome experience. I would go back just to hang out.
KILEY BGreat people running the place.
Daniel JCost per mile is high.
David ETge gas gauge contract can be confusing. I would prefer to start with a full vehicle so I can fill it up upon return, like a rental car.
Scott SMake sure if pads are ordered they are in stock when customer is picking up the truck.
Mark VThe woman who manages the location is the kindest person you will ever rent a U-Haul from.
Agustin ANo need to improve, all the staff was super friendly and efficient
laura tThank you for your excellent customer service, very accommodating and helpful. Was a last minute rental right before closing. Thank you again!
Jessica BBest customer service! Rented uhauls in the past with some horrible service and misinformation. Will be going back here again, when needed!
Jeremy AThis was such a save of time and efforts. All was so convinient and affordable. Lady in the store was extremely helpful.
MIlenko GLori was great and very helpful. I definitely come back to Walker Storage when I need U-Haul again.
Jiwook SThe lady who works here is absolutely wonderful. The system was glitching today and she tried her absolute best to get through it as smooth as possible. She was amazing at her job
Rayane LNot advertise $19.95 and actually charge $19.95. Other than that everything was excellent
Anne CAMAZING customer service.
Raymond NVery helpful. My favorite U-Haul location.
John DBest customer service ever!
Lisa BExceptionally friendly and helpful service, delightful experience!
Toni PI believe it was Lori that helped us today and she was beyond amazing! she gave us amazing deals, she was so friendly to us and really helped us out since my family member is going through a housing situation. I will recommend this specific location to all my friends and family forever!! i wish Lori the absolute best! <3<3<3
Nariah GCustomer Service was great but the truck was dusty and not clean inside but no trash was in there.
angela lBarry convenience
Hilario GSuper!
Sergey ITruck reservation was moved back an hour and the truck was not available at the new time.
Gary MGreat service no issues at all quick and fast.
Jason SNothin Everything es OK
Jorge RThe front desk lady was very friendly and helpful. The location was great as well being right next to a gas station so the hand back was easy.
Daniel GThe lady who checked me in and helped me with my reservation was so awesome! I’m so glad I rented from this location, I would do it again in a heartbeat.
Beatrice MThank you for being perfectly AWESOME! Fast, friendly, patient, understanding & amazing.
Lynette JWe absolutely had the best experience and will be using Walker Storage exclusively from now on.
Amber EVery friendly service made the experience even better.
Bruce CFriendly customer service staff made things much easy than I thought. Happy with the way she treated customers.
Thomas B