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ABIGAIL P
Customer Reviews for Walkers Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
David and Alicia were great to work with, equipment drove very smoothly, convenient and courteous…..thank you
CHRISTINE CWe were able to drop off after hours. The location was right but doable. I got the very appreciated confirmation call. But the man told me I was able to leave the truck at the location of our storage. But he didn’t share with me that it would charge me a fee. We were able to make it to the correct location for drop off and I am glad we didn’t listen to his “oh yeah that happens all the time”.
JEFFREY WUpdate office and pick up area.
DAVID TGreat personal service from Walker’s. UHaul website worthless/-could access, get copies etc despite several tries.
SCOTT MMake the online reservation work without having to still go into the office and do it again with staff. Double charged from pickup. Dropped off in Lancaster at closed location even though the contract said Rock Hill. I had on reservation Lancaster and in office again. Hope paperwork and turn in goes better than pick up.
JOSHUA Snothing everyone was great
Todd HThe owner called me before my drop off time to let me know where I could drop off after hours. He also informed me he would email my drop off confirmation during the next business day. Everything worked flawlessly. Thank you.
JOSEPH FGood service at this location
KEVIN WGentle men good guy very helpful
Ruben mGreat location
ALICIA BI was given the incorrect lock number and code and when I called to get it figured out, I waited on hold for 30 minutes before they told me that I had been given the wrong information. Then, the extra supplies I had ordered was not in the truck for me to use, so we had to do the move without it. Lastly, the system to login and get the truck took forever to load. I arrive at 9am for my 9am pickup, and did not leave until 9:55am and my movers arrived at 10am. The whole process was a nightmare. I had to call another uhaul location and spoke with a very nice woman who was actually helpful in getting things figured out.
Catherine PVery friendly. The interior office space was well stocked with helpful items; however, it could have been more inviting and could benefit from a refresh.
George EThe location was closed on Saturday after drop off so I only have the exterior experience to review.
Justin DI always use Walkers. They are very dependable and always stocked to meet my needs.
ROBERT CVery congenial and instructive.
Carl GEveryone was so pleasant. The drop off went very smoothly.
Tamera WNo complaints. Very nice guy who runs the place.
Benjamin GHave done business with them many times . Wonderful family and convenient location .
lynne cThe process from start to finish was great. Thank you
KEVIN TI always use Walkers when I rent from U-Haul. Great place and great people.
Dustin BThe manager and worker that were there in the morning were nice and mostly helpful, the older gentleman that helped me In the afternoon couldn’t figure out what was happening, was rude and demeaning, and threatened to call the police on me instead of calling the morning group or even calling U-Haul customer service. It was the worst customer service experience I have ever had, I even had him called the police to come settle the matter. The matter was resolved, and the manager did apologize the next day,
SEANWHITNEY EHad a really nice call from drop off location! Only issue is app froze when doing return and did not let me submit the truck exterior photos. I have those if you need them.
kathleen SFriendly and pleasant to work with will definitely be back again.
Carolyn CExcellent customer service. Great local company.
Wayne ANa
Wenona POverall great experience all the way 👍👍
JERRY MPleasant experience
Angela SThis was my first time renting a U-Haul. I feel I should have been informed about the pickup process. Check in was complicated. Took almost an hour to get keys. Had I known, I would have processed all required info prior to pickup. My entire schedule was thrown behind.
Typhena Lgreat people
TIMOTHY SThere was no help to lift tongue of trailer to hitch. My husband and I had to lift it up on the hitch by ourselves. We are not young people. Took us 3 tries with no help or hydraulic jack. Terrible!!!!
David HThe truck I picked up was a mess. The cab and the back of the 15 foot truck was extremely dirty. I spent the first 30 minutes to an hour cleaning it out before I could start my move. No issues while I had the vehicle for 3 days. Upon return I found the staff very underwhelming. They asked me to take a picture of the mileage and the gas tank so they could take a picture of my picture. They did not look at the vehicle to see if it was returned in the same or better condition. The service was unsatisfactory. The only reason it is not a rating of poor is b/c the vehicle was in working condition and did not have any maintenance issues. You should consider reevaluating the business you are partnered with at that location.
Michael HGreat customer service.
JERRY GI was renting a AT trailer and I was sent to find a trailer that was not even at the location. Then had to wait 2 hours for the employee to figure out how to fix my rental. They have no idea what is going on at this location.
Michael MVery very good customer service!
Derrick AThe after hours pick up took at least 20 minutes. I even checked in beforehand. The site was very slow. The approval was very slow. The app wouldn't even work. But as far as this location they were great. They had a truck not returned and offered me un upgrade. But the upgrade would've been too big for me. So they called the other person and made it work.
Daniel WFriendly helpful staff with all the information given to make sure everything went smoothly 👍
Max HWonderful experience - renting the van again this weekend!!
Maggi Rquick, easy and reliable !! Thank you
SALLY MMy experience was excellent!
MARK WThe vehicle broke down and the experience dealing with that - from getting it towed until present (STILL dealing with it 5 days later!) could not be worse!!!!
Malachi JThank you so much
Jesus GFriendly welcoming staff
mark sWalkers Auto was truly wonderful! The lady who checked us in and got us set up was super nice and helpful. She even saved me a few bucks by telling me I could return the trailer so a different location that wasn’t much farther away. Will definitely recommend to anyone in the area who will be moving soon.
Gabriella dThis is my 4th time utilizing the services of Walker's for my UHaul needs. Every experience has been exceptional. The vehicles were great. I used the van twice, a 26' and a 20' Would use again if needed. I do recommend them!
Helen B