Initially requested a 10' truck for a one way haul. Later received that it was a 15' truck without an explanation and had to go to another location for pickup. Went to the initial location for an explanation who explained they did not have a 10' truck for a one-way trip. Don't know why on the reason wasn't properly explained.
JAMES B
Walkers Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rock Hill, SC 29732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Professional and fast service. Thanks
WILFREDO EI reserved a 15ft and it was confirmed by the business 2 days prior that they had my truck on the lot. Then the next day I received an email saying my reserved truck was replaced with a 20ft truck and when I called the business, I was told conflicting information that another truck didn't come in. The business pushed back by saying I was getting the bigger truck for the same price even though I kept saying I did not need the bigger truck - it would cause issues with packing things and it would increase my fuel usage. They offered no other solution. When I went to pick up the truck, there was a 15ft size on the lot but it was after hours so I called the number and the business hung up on me and would not give an explanation. We were forced to take the 20ft due to other moving deadlines.
Dana JAlways great service and very helpful
ROBERT AIt would be nice if this location had someone that would actually go out on the lot with the customer. No one offered any help regarding proper hookup of the trailer.
Mike P