Customer Reviews for Wallace Auto Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wallace Auto Supply

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Kelley H.
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Speed up time for checking in/pick up of equipment. It took almost an hour to pick up a trailer.

TERESA C.
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Nothing Bill and his crew are the best ever!!

Connor S.
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David V.
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Joshua N.
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Excellent customer service. Helped us add miles and an extra day when we realized we hadn't booked enough through the online service. Will definitely use this location again.

Danielle J.
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TERESA C.
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Nothing!!! Bill always takes care of my family and our needs!! He is the best UHAUL Rep you have.

MICHAEL B.
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Loy L.
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I had a great experience renting a U-Haul at Wallace auto supply. Quick and easy, and I even saved money by renting there in person instead of online.

Scott B.
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JENNIFER D.
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They worked with us amazingly well.

CHAD S.
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Great Service!

Tyler S.
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Mary B.
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Chad S.
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BOB N.
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Jerry M.
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Jay G.
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Train all individuals to help - just thought it would be a quicker process.

Robert T.
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Mandi P.
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William J.
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They do a very excellent job in Stuart, IA.

Noreen C.
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Race B.
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James H.
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Sharon B.
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BRIAN W.
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Service was great. I did (2) identical rentals of 6x12 trailer in (2) consecutive weeks to remove a small pipe organ. Bill provided crucial help in finding some local labor to help handle large and heavy parts; without this, the move would not have been very successful, or at least as easy. This is a small location and does not necessarily have what I needed on site; I provided some advance notice and Bill was able to locate a trailer from another location and have it on hand when needed.

Mary V.
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Upon returning the truck, the person I dealt with in Stuart tried to help me the best he could. I truly appreciated his effort.

BRIAN W.
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Bill was excellent. He had to go get the trailer so that I could have it when I needed it, since it was not available on the lot. He also helped to get me in contact with some local people for help/manual labor to help remove a pipe organ that I was working on and this would not have worked out well without his assistance in lining up some local help with a couple of phone calls. He deserves some credit for this. I will be needing a second trailer for another up-coming run.

Tracy E.
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CINDY G.
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Patrick P.
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fred P.
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Todd B.
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Dale, from Dale's auto in West Des Moines, was super helpful. He's a great partner for UHaul

STEVEN G.
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Mary B.
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jessica C.
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Have more than one person that can take care of U-Haul business.

Stan C.
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Lori A.
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Nothing

Danielle J.
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Tony B.
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Marty M.
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I also got a lot of help when reserving uhaul with Jerry Narland at the Winterset location this is my 8th cross country move, too bad uhaul doesn't have a punchcard rewards thanks

Sherri S.
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Richard S.
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All good, great equipment. Thank you very much!

richard J.
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Richard S.
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Excellent equipment, easy to drive, very reasonable rates. Rented a 20 ft truck. I'll be renting again and recommend to my friends.

kevin S.
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Did my over charge me!!! Assholes!! I turned it in with extra gas and 300 miles under the allotted amount. And you charge me $170 extra dollars because I didn't Have the truck back in the morning instead of when I dropped it off? Fuck you!!!

Harvey S.
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Gerald J.
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Ben W.
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Dana G.
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betty B.
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Milton C.
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Too expensive. Wiper blades we're really bad.

John E.
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Bill @ Wallace Auto supply in Stuart Iowa is the guy to rent a U- Haul from in this area. Great service- great guy!

Jason A.
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Chad S.
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Great Service

ROGER C.
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jose E.
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Jennifer R.
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LORI A.
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Stacy T.
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doug H.
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Thanks guys well done!

Scott W.
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steve K.
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JULIE C.
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Very personable...i believe the man i spoke with was Bill...he was willing to work with me on the return time. Very helpful with return of the truck....all personnel at this location were very friendly! Much appreciated after a long long couple of days packing and moving !

Don H.
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James T.
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LYLE W.
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I don't know. Everything went great.

Adam B.
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Harold L.
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Gentri R.
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Kenneth B.
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Nothing to improve for this location. Great service and great experience.

Gary M.
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Nothing

Jarod C.
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Hats off excellent customer service!!

John S.
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Doak D.
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Mary B.
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When we were having trouble disconnecting from our vehicle, personnel came out quickly on a Sunday to help us!!

Donna P.
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Jodi S.
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They were very friendly and knowledgable. They wanted to get us going quickly so that we could load before the heat got too bad.

Vincent C.
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Javin S.
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Excellent equipment. Everything was ready to go when I showed up!

Shaun F.
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Michael M.
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PATRICK B.
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JOE B.
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I was very disappointed with my initial experience. I had requested and reserved a trailer in West Des Moines to be picked up on 1/30 and on 1/29, I was informed one day before that I needed to drive 35 minutes West to Stuart, Iowa to pick this up, adding over an hour to our trip and was not reimbursed at all for this inconvenience. Very disappointed!

Daryl C.
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They need to do better at snow removal.

JENNY B.
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Customer did not leave a comment.

PHYLLIS F.
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DARBY H.
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KEVIN A.
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SUSAN H.
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Exceptional service!

Dale G.
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great service, very helpful,great place to rent from.

RANDY L.
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MIKE M.
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RICK T.
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I made my reservation for this trailer 1 week before I needed it. I called the Urbandale Ia. location since it is 1 1/2 miles from my home. I got a call on Thursday the 30th from a dealer in Grimes Ia. telling me that is where I need to pick up the trailer, and had to be there before 4pm because that is when they closed. I got there at 3 and no trailer, she called the guy who had it and he said it wouldn't be back until Friday night. I was very upset, I had a confirmation number, that means CONFIRM. That went by the way side. I found a trailer the size I needed in Stuart Ia. (35 miles west of me). When I got there he was very helpful and very personable. He took good care of me. More than I can say about the reservation and so called confirmation process. I'm not happy with U Haul, but I am very pleased with the gentleman in Stuart. Your people need to work on their customer service relationships. Tell them to learn from the gentleman in Stuart Ia. I probably won't rent from U Haul again.

JEFF B.
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Henry B.
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JOHN R.
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SUSAN H.
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JENNIFER N.
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Bill was SO helpful & accommodating, very thorough in explaining all the necessary information to operate the trailer, truck, ramp, etc.

Susan H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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