Customer did not leave a comment.Brandon R.
Customer Reviews for Wallace Gas & Oil North Main
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire process, from reserving a trailer to returning it, was easy. I was worried about obtaining a trailer last minute and the lady who helped me on the phone was very helpful. I couldn't believe how great everyone was and it relieved a lot of my stress with moving across the country. I will definitely be using U-Haul again in the future for my moving needs.Alyssa R.
Customer did not leave a comment.Shane G.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.MICHAEL V.
Picking up the truck was a hassle after being called two days before letting me know that my truck is not 20 miles away where I reserved it but 175 miles each way. The truck share pickup took 30 mins because they couldn't get ahold of my second number because cell service was bad at pickup location. The person at the drop off location was completely unhelpful and said he didn't make any money on returns so was completely unwilling to help with anything.Brian E.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Sherry W.
Customer did not leave a comment.BRITTINIE R.
It looked cleaned and well maintained however when I got to my new place I got bedbugs. this uhaul was the only thing i Used to move. The price for the extermination of bed bugs is very expensive.Cristina H.
Customer did not leave a comment.HERIBERTA S.
Customer did not leave a comment.HAROLD TRAVIS B.
Customer did not leave a comment.CHERYL A.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Linda P.
I reserved a 6x12 4 days prior to my rental and at that time the trailer was available. 2 days prior to my rental I received a phone call indicating that the 6x12 trailer was not available and that I would receive a 8x5 trailer. When I went to pick up the trailer there was a 6x12 trailer on the lot and I was told it had been reserved the day prior. I will never use this facility again. They rented my reserved trailer out from under me and and on previous rental they did not record the return and I was notified the equipment was late when it was returned 1 day early. U Haul should consider make a change in their representative in Lamar, CO.Alan G.
Awesome ðŸ‘ðŸ˜ŽRick D.
Great job!Charles B.
Not close at 7 pmRobert M.
Customer did not leave a comment.micheal Y.
Customer did not leave a comment.Freeman H.
The staff who hooked up my trailer didn't seem to know what he was doing. My son who is 14 knew how to do what he didn't and thankfully got it done so we could get out of there.Maria P.
Have the van available that I pre reserved! A month and a 1/2 prior. Had to chase one down and none was available. Very disappointed in uhaul.Sherilyn T.
I was appalled at the lack of customer service from uhauls representative on the phone and by the misleading information I obtained from uhauls website. If I had had the option I would not have rented from U-Haul and I will not be renting from U-Haul in the future if the service I received was the standard that U-Haul asks of its employeeslillie R.
Absolutely the worst customer service experience ever! I reserved the car dolly 6 days before I needed it. When I got the call from you guys to pick it up I was told that I had to go to another store 167 miles away. Round trip that over 300 miles a tank of gas, and 7 hours of my time that I'll never get back. When I asked for some kind of compensation, all I was offered was one extra day on the rental. On my way back home from picking up the dolly I passed by the Pueblo uhaul store, they had 2 dollies sitting on their lot, 30 minutes from my house. I cannot in good conscience, recommend uhaul to any of my friends or family members.Stan P.
Customer did not leave a comment.Darrell L.
Verify tire pressure. One of the tires was e extremely low.Scott L.
I paid for 3 day use, I dropped off after 2 days, do I receive a credit for this, thank youMark S.
Uhaul was a mess for us. They charged us twice, gave us the wrong truck and didn't give us the pads we paid for to help us move. We could never get ahold of anyone to help us. Absolutely ridiculous. We will not use uhaul againAUSTIN M.
Customer did not leave a comment.Joe E.
I was told that if the Uhaul was returned early I'd receive some type of refund for unused time, but when I dropped the Uhaul off early, the employee didn't know what I was talking about. Ultimately he told me I should just expect back on my card in 24 hours and I never saw anything.hunter F.
Customer did not leave a comment.Brennen M.
I had to drive 250 miles out of my way to pick up a car trailer, I was very disappointed!! Made for a very miserable trip!joseph R.
Logan was very rude told me they were all reserved.. I ended up.going online to reserve one jsut so i could rent one. Once i retured ot they charged me more and only gave me $42 change he didnt have me sign a paper nefore i left and said the mileage was 5 less than whar was on the vehilce said it had a full tank ajd only had a queater tank he didnt even look at truck before i rented it he just guessed the milage.and gas???? I wouod like i full refund for this problem it shouldnt be this complicated to rent a Uhaul..... Olz contact me at 719 468 9141 thanksMargarita G.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Zuriko L.
Very unprofessionalLucas L.
They don't have a clue what they are doing. Called the 800-go-u-haul number and had everything verified and ready to go. Go to pay for the equipment and was told that it was not going to work and could not rent the equipment. Had to call district manager. Not a good experience.Don B.
The staff at UHaul in Lamar, CO (Wallace Oil and Gas) were awesome....helpful, attentive and very courteous. I will definitely use them again.Kett W.
Customer did not leave a comment.dalene P.
nothing..does not need any improvement!Tom P.
Only one employee on duty, many customers waiting on assistance. Computer was very slow, took a lot longer to complete contract than normal.Steven T.
Customer did not leave a comment.William F.
Customer did not leave a comment.Ray S.
Customer did not leave a comment.DAN K.
Customer did not leave a comment.James R.
Friendly service is needed it lacked a smiling face.Amy L.
Customer did not leave a comment.angelica D.
Very friendly service, great jobScott T.
Customer did not leave a comment.Michael B.
Advertise actual fees.John C.
I reserved and confirmed online a small pickup truck for $19.99 a day plus 59 cents per mile. But when I went to pick it up I was told that the only vehicle that was available was a 15 foot box truck for $29.99 per day and 79 cents per mile. My total bill went from originally about $200 to $370. Not happyGeorge H.
Customer did not leave a comment.Maurice V.
Personell are courteous and helpful.ruth H.
Customer did not leave a comment.ruth H.
Customer did not leave a comment.Steven T.
Have the equipment on hand that was reserved for pickup. Be interested in helping the customer. REALLY IMPORTANT! Both individuals on duty seemed more interested in going to lunch than helping us get the trailer attached to our vehical properly. And, making sure the trailer lights worked correctly. I really hate to say it but they just seemed lazy. Not concerned that they did not have the appliance dolly that we needed to load the trailer. No greeting and no apology offered!!! I will not rent from them/this outlet ever.Daniel A.
Customer did not leave a comment.James N.
Have an attendant that can arrive to work on time and knows what he is doing once he gets there. Very poor service and slow process. Won''t deal with them again as this is the second time I have had a similar experience at this location.Malcom S.
I reserved a u haul 2 weeks before I needed to pick it up in Lamar CO at Wallace gas and oil to speed up the process. That wasn't the case when I got there for my appointment at 9:00am, I had to wait a whole hour for them to process me because the guy who was assigning the u haul had no idea what he was doing. He had to call several people to help him and since it was a gas station he had to help people that were coming in for gas he was the only one working. There shouldn't be an hour wait if you reserve a u haul two weeks prior to the pickup dateMitchell E.
Customer did not leave a comment.Machelle M.
Not sure, great service. Fantastic very clean truck, my experience was perfect..Matthew S.
The only thing and it wasn't a big deal. I wanted something showing that I dropped the trailer off. I asked and he said that when he put it in the computer uhaul would send me an email showing this and I never got one.leslie G.
Customer did not leave a comment.leo A.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.al S.
Customer did not leave a comment.Paula L.
The guys gave me truck with 3/4 of gas tank and were laying in my face it 7/8 of tank. Had to call Law Enforcercirch P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.Teresea B.
I had an extra charge put on my card. I think maybe gas was added to my card and I filled the truck at the return place. Not sure the young man didn't gas his and charge my card. Please check because I filled it there.Mary B.
Customer did not leave a comment.victor M.
They didn't know how to hookup the trailer I had to show them.Timothy A.
Customer did not leave a comment.Rudy M.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Sid J.
Customer did not leave a comment.Andrew S.
The person that helped us was great and helpful however the trailer we reserved had been rented out when we picked it up and the only comparable one was enclosed and not suitable for everything we needed to haul. I will have to make a second trip.mario C.
Customer did not leave a comment.Felix D.
Have the equipment available in Colorado Springs for fast pick up next time thanksJACQUELINE J.
Customer did not leave a comment.Amber S.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Stewart O.
Customer did not leave a comment.TERI R.
Customer did not leave a comment.MICHAEL H.
Lovely customer service. Very well mannered.Kirstin C.
Customer did not leave a comment.Larry O.
Customer did not leave a comment.Les A.
Customer did not leave a comment.John P.
Customer did not leave a comment.Connie M.
The Sat morning attendant Caesar....was excellent....thorough...and really explained things. Sean was very helpful on the front side when we reserved. It was a short experience only 5 hours of use....judy T.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.Christina R.
Customer did not leave a comment.Rick S.
NO ONE THERE WHEN I DROPPED OFF IT WAS A HOLIDAY . THEY CALLED ME DAYS LATER WANTING TO KNOW WHEN I WAS GOING TO DROP OFF.jacob G.
Customer did not leave a comment.cary M.
Customer did not leave a comment.Timothy W.