Customer Reviews for Wallace Gas & Oil North Main

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wallace Gas & Oil North Main

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cary m. on

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Timothy W. on

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Bobby H. on

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Tire was almost flat when we picked it up but was filled

Shauna s. on

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JOHN D. on

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Dennis H. on

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BONNIE B. on

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Either close this location down or train everyone at this location. I had an appointment for pick up an expected everything to be ready. Spent over an hour for a simple trailer pickup. Boys there helping did not seem to know how to hook up the trailer. Took them 20 min. to find the chains needed for hookup, they left them dragging on the ground and then I was told to go buy the wiring I needed to make the connection between my car (it was already wired) and the trailer, they didn't have any. Do you mean to tell me I was supposed to drive it without any working lights somewhere to buy, out of my own pocket, the proper hookups? If I had been in an accident due to this U Haul would have been in a heck of a lot of trouble! My husband made one of the kids go buy it (they didn't want to because there were only two of them running the gas station.) Another 25 min. wait for that and then another wait while they got the dolly and pads I rented. Once again, I had an appointment, I did not just drop by and expect it to happen quickly. I requested a call fro the regional manager, but have not yet heard from them. I will be asking for a refund.

JOHN O. on

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Julie S. on

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I had the worst experience of my life, did not get reimbursed and was told I would money wise only to find out it was to pay the movers! Communication, told one thing by one UHaul and another version from another employee! Time, organization, communication was so poor! Kenny Brogman (719-393-5628), was the rudest person, and degrading man I have ever spoke with! Constantly interrupted, repeated the same things thinking I didn't understand??????????? I was told I was going to be reimbursed money in the amount of $1,000.00, I could have been in several accidents due to the right review mirror was busted off when a tree branch snapped back and hit the windshield and splattered glass, and broke off the review mirror, and windshield wipers that flew off in the middle of a down pour of rain! However, I was able to drive but not very safely at night, had hazard lights on all the way home. I called several times, and never called back, the truck and trailer they did not even assist with, my friend had to go get the truck and put my car on the trailer!!!!!!!!!! Alexis and William did get a second mover to come pack on Saturday night, after the first one was so inappropriate! I was suppose to leave on Friday for my new job in Wisconsin, from Arkansas? I did not leave until Sunday, and started on Tuesday! I returned the vehicle that was on a half tank, the second one? A very young lady, said it was not on 5/8 tank and if I didn't come give that money for that send me to collections!!!!!!!!!!!!!!!! I would never, ever use Uhaul or recommend to anyone!!!!!!!!!!!!!!!!!!!! I can't believe you did not reimburse my money after all of the things that happened, not to mention made my mother a wreck before I left!!!!!!!!!!!!!!!!!!!!!!!!!!

Lora C. on

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I had to wait 20 minutes for help. He didn't offer to help unhook the trailer from my vehicle, I did it myself. He didn't know how to print off the return sheet. I ended up signing a blank paper and I added the date/time of the return. The process took 30+ minutes.

Sherry O. on

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jaryrl r. on

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Fast efficient friendly and clean trailer.

Rabecca B. on

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The employees were polite, courteous, and helpful!

Vanessa S. on

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Totally different experience. Made sure we left happy.

Thomas E. on

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No issues with this location

DANIEL G. on

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Very informative young man, great customer service!

Brian M. on

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I called the place on Friday may 19 to see what time they closed. I was told they closed at 7 PM. I tried to drop the trailer off a day early on May 19th as it wasn't due back to May 20th. I arrived at the location at 6:45 on May 19th to find out they had closed at 6pm I had to drive an hour just to get to the location and wasted 2 hours going back and forth and a half a tank of gas. When I went to turn in the trail on May 20th. They only had one poor person working and it ended up taking almost an hour just to turn in the trailer. Over 5 hours total time spend trying to return the trailer and almost an entire tank of gas wasted. I will not do buisness with this place again and will advise other people not to as well. Very very poor experience.

Cindy W. on

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This move has been scheduled for 2 months. I know Lamar, CO is not a big place, but to call 48hrs before I was to pick up the truck and trailer stating, I would have to go over 150 miles to pick up the trailer was insane. I do thank the young lady who called me. She was helpful, with the exception she just kept saying Uhaul does not move their equipment around, and with it being the weekend, no there is no supervisor you can talk to. We will not charge for the extra day or mileage. I have used Uhaul many many times over many years, I will have to think about it, if I use them again. Also, the call center, stated that Wall as has opened at 8am on Sundays, they open at 10am. I sat there, for 2 hrs. The young man was late. Then busy with gas customers, first.

Harrison L. on

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The young man who was working the day I picked up the auto transport was very nice but knew very little about hooking up the unit. He is a great kid but I would spend some time with him regarding safety and training on equiptment.

Nadelle W. on

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ANIS M. on

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no other choice

Gary D. on

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janet i. on

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UHaul somehow had made our drop off destination 2.5 Hours away. Not sure why when there was a local drop off point 0.6 mile from where I was.

CARY M. on

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MICHAEL G. on

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ROBERT F. on

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robert f. on

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Hilton R. on

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verna r. on

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Good work by Dakota!