Customer Reviews for Wallace Gas & Oil North Main

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wallace Gas & Oil North Main

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janet i. on

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UHaul somehow had made our drop off destination 2.5 Hours away. Not sure why when there was a local drop off point 0.6 mile from where I was.

CARY M. on

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MICHAEL G. on

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ROBERT F. on

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robert f. on

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Hilton R. on

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verna r. on

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Good work by Dakota!

cindy w. on

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I had no idea how to rent a trailer, I kept telling the guys that I had a square hitch under the car for the electric wheelchair (no wheels on the carrier) and Saturday when I pulled up to get the trailer, the guy said, well where's you ball?? I said I don't have one, but I have a square trailer hitch, then he very nicely explained that I need to get a 2 in ball that goes into the square hitch and the all would be good. I had already been warned that I needed wiring for light hookup. I guess women and men still don't speak the same language but they were so very nice and helpful.

JayneAnne T. on

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susan l. on

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Tony C. on

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Thomas A. on

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Better signage

Debra Q. on

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linda b. on

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when I tried to drop off my truck this site refused to accept the truck stating I was not in their system, however they looked at all my U-HAUL papers and confirmed, yep you have a truck but we can't take it, I had to drove back to my home that I recently purchased in this town and call a toll free number and they had to press a button that would allow this site to take my truck, I was told my this toll free number representative that this site should have called them not me, very disappointed with the drop off site

Dustin A. on

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Wesley B. on

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Rocky M. on

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Unfortunatly they do not have hitches or light adaptors in store. Had to go across the street and buy equipment!

samantha l. on

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JOE B. on

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DONNA M. on

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John M. on

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Jerica H. on

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ROBERT F. on

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PETE G. on

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Karen S. on

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Seriously train your agents in customer service!

Travis H. on

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RHON A. on

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MICHAEL S. on

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We were originally directed to a site that no longer has U haul rentals. It would be helpful if you would remove this site from your list of options. I think it was called the Country Lodge.

BONNIE B. on

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The man that helped me was doing his best to resolve the problems with our check in, however he was unable to contact anyone at Uhaul to help fix the issues. He told me there was not enough gas and I assumed that the 10 mile drive from the gas station to his location used more gas than I thought. As we started filling up on location I realized that far more gas was going in than I thought should be. There was a major discrepancy between my paper work and the computer record, by then, I had pumped 37.00 in. I wouldn't hold the rating of this locations cleanliness against them. In Lamar I would not expect anything like the Boulder location, I was just glad there was something close by.

FRANCISCO M. on

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Scheduled for pick up a truck and when I got there they said they didn't have it.. turned out they did but it was checked in wrong. . waited for 1 hr

DALENE P. on

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the doors to the trailer were difficult to close and needed adjusting

WESLEY B. on

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Very quick and professional. Even though they were busy with other things and it was late on a Sunday, they were very helpful.

MELONEE M. on

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MEGHAN S. on

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When a p/u location is selected, that should be the location we are allowed to p/u at. It was very inconvenient to drive 40+ miles in one direction to p/u a truck when the uhaul 2 blocks away could have had a truck for us. Customer service did do a good job trying to compensate though.

Susan M. on

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I felt well taken care of by the local pick up location. My problem was with the online reservation system. You did not allow enough miles for me to move to my location outside of the city the drop off was. I know there is no drop off in the town in which I moved. Please include extra miles for this when someone reserves a vehicle. Also I reserved a 26' truck only to be told in an e-mail that I had reserved a 20' without an explanation as to the change in size.

Tammy F. on

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As far as the total rental... It was poorly handled! I reserved a 26' a week and a half in advance with the dealer being 24 miles away. The day before my pick up I was told I have to drive 2 hours just to get that size. Uhaul did give an extra day and extra miles for it but it screwed up our schedule ! And at drop off the guy tried to get more money from us for gas that we had already fulfilled.

Jackie G. on

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I had problems with the straps in being able to tighten them and loosen them. It kept getting stuck the equipment needs to be oiled so It doesn't happen.

ROBERT S. on

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Fred H. on

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John H. on

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DON T. on

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KIRK C. on

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MARSHALL C. on

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David T. on

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RONNA B. on

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carla b. on

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STEPHANIE C. on

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Jacob C. on

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korey p. on

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I order 24 moving pads and did not recieve them in the back off the truck. I drove 100 miles back and realized they were not in there.

william c. on

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WENDY H. on

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Darlyn G. on

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DEBBIE F. on

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SHONA C. on

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SUSIE B. on

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RONALD B. on

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JACK R. on

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MICHAEL M. on

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LAURA J. on

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DEMELZA S. on

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RICK m. on

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ALAN S. on

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MICHAEL E. on

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BRIAN M. on

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Fast friendly no problems at all

Steve K. on

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mary d. on

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mary d. on

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DENNIS F. on

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Elaine S. on

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Didn't have my 26ft truck had to go to Springfield 50 miles away I should have been told that my truck wasn"t going to be there

James L. on

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Manager seemed aloof and inconsiderate concerning mistakes on their part but staff's pulled all the strings within their power to make it right.

VICTOR S. on

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They gave away my truck after they confirmed it with me, then basically told me too bad, I ended up calling the uhaul manager and they made them give me a bigger truck but it is a rinky dink operation I would NEVER recommend this place

LEILANI W. on

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I would suggest that the attendants at this location not park any u-hauls under a canopy to avoid accidents. There is plenty of room to park in an open area.

GERVACK W. on

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DAN O. on

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They don't always have the equipment you need when you need it being in a small town but when they do, their service and courtesy are great.

John S. on

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TRAVIS H. on

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sonia o. on

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Uhaul can deliver what you have reserved! What a hassle during one of the most hetic days of moving. I will never recommend Uhaul to anyone!

BENJAMIN N. on

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Too expensive

LYNDA D. on

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KRISTAIN G. on

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The drop off was excellent and quick, no troubles as with the pick up. Very friendly!

DONALD K. on

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NORMAN M. on

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the attendants were knowledgeable, courteous, and helpful

Ryan P. on

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Don't charge a whole days rental for 3 hours. And make sure straps are not cutt. I had to buy new straps BC the ones provided was almost snapped in half.

Debbie B. on

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RICK A. on

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They were ready for me when I arrived and the entire process took 10 minutes. I was very pleased with my U-Haul experience.

Dean G. on

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CHRISTINE M. on

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LONDA M. on

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There were 3 guys working at the time I was there and they couldn't get the gas pump turned on correctly and it took 2 guys to look at the mileage and gas contents. Then I was halfway home and they called me to say they forgot to charge me for the gas I put in the Uhaul. They said the pump was not working correctly and didn't charge my credit card so I had to go back to swipe my credit card inside. I sure hope I wasn't charged twice for that gas.

MONICA M. on

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Bc of the location, it is nice to have the brand presence of UHaul, but not the most inviting place to entice a customer to buy moving equipment. The client service was good, however.

MICHAEL B. on

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ACE H. on

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Melissa O. on

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ROBERT H. on

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The guys in Lamar were quite helpful. It's not that I wouldn't recommend the location, but I don't think I'll meet anyone soon moving to an out-of-the-way place such as this one. And, the office is in the back of a gas station, not exactly conducive to cleanliness...

BRIAN G. on

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DEBRA Q. on

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all went well

DENNIS S. on

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EMELINE G. on

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Had a confirmed reservation and a phone call on the morning of pick-up. Still the truck I rented was rented to someone else before I got there. Store personel could not read the computer to see reservation.They told me I could drive 60 miles to see if there was one at next stop. They didn't even offer to call. Area manager was called by me and I settled upon a trailer and had to buy a hitch from them. It ws a very upsetting experience. By the time everything was settled it cost me for 3 hotel rooms, hitch, and trailer rental. Expenses I had not planned for.

TIFFANY B. on

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Sean and ben were excellent and very nice. They knew what they were doing.

JANICE H. on

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La Junta, CO dealership was rude, unprofessional, and told me I was "SOL" because he didn't have the unit I needed, and he did not know where I could go to rent one. Their names are Richard & Cindy Padilla. Because of this experience, we will NEVER use U-Haul again!!!!!!!

MARSHAL C. on

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Tell them the right price up front.