Customer Reviews for Walts Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Walts Automotive

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Elecia A.
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Reservation #: 20326814 Preferred Pick Up Location: North Bay Self Storage 720 Southpoint Bl Petaluma, CA 94954 Date & Time: Saturday, November 14, 2020 at 12:00 PM Rental Period: 4 hours Equipment: 15' Truck My reservation was set for a different location. The day of my move I was sent to this location instead. The truck was not there on time, and it was out of oil. I had to wait over an hour until it was ready. The location also closed at 2pm instead of 5pm where I had planned for pickup/dropoff. I was charged an extra $20 for returning the truck after hours, which would have been during hours had it been at the actual location that I made the reservation for. Can I contest this?

IAN N.
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Wonderful people!

Fred L.
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Customer did not leave a comment.

jessica J.
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Customer did not leave a comment.

CHRISTOPHER P.
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Shop owners/operators were are very nice & helpful. Car was clean....Told I could drop auto after hours, early prior to due time to an empty lot. However, was charged $20 after hour fee, not very clear that I had to submit notification online. Just seems like a nickel & dime charge on top of other fees. Otherwise, all was great.

GABRIELLE M.
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The agent and serviceman were super helpful and polite. They were also very polite and pleasant to deal with. I would definitely go and refer them to this location going forward

richard B.
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The app did not let me complete online return. I was unable to upload a photo. I have a Samsung Galaxy s7 phone.

KENNETH L.
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do a better job with the after hours drop off procedure. I dropped the truck a about 10:0-0 pm. went to uhaul.com/share to cancel the time, but did not find anywhere to do that. all I found were advertisements for picking up / making appointments, etc. found nothing about drop off procedure.

Kevin J.
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Customer did not leave a comment.

Kevin B.
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I didn't meet them in person, but the guy was friendly over the phone. I did leave him a message to confirm an after hours drop off, and I didn't get a confirmation call back from them, so that was unnerving for a couple of hours. But all good.

Martin K.
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Customer did not leave a comment.

maureen M.
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Staff very nice, great Covid practices at pickup. Equipment in good working order and very clean. They were unable to provide a dolly which had been reserved however and did not learn of it until late afternoon the night before pickup so not time to arrange for a dolly otherwise. That made the move far more difficult so that was disappointing. Other than that all was clear and in good order

deborah D.
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Excellent service, clean , fast and wonderful woman at the counter. I'll definitely rent from here again. Thank you

Eric P.
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Customer did not leave a comment.

DENIS L.
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LEON C.
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Nothing, short of moving the loacation closer to the town center. The location is several miles west of Petaluma proper. Other than that we had a 5 star experience with this U-haul provider.

Harold C.
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Prompt, courteous, efficient service. Excellent product.

Bradford D.
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Customer did not leave a comment.

Ronaldo L.
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i was charged 30.00 for cleaning fee. why? i returned the unit a day earlier upon requestbut still got charged.

donald W.
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Customer did not leave a comment.

LORENA S.
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My experience was great! They were friendly and knowledgeable.

James G.
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JAMES M.
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Excellent customer service. Friendly and efficient. Very good communication skills allowed for a smooth transaction.

NICHOLAS D.
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Customer did not leave a comment.

Donna L.
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Friendly professional

WENDY S.
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Customer did not leave a comment.

richard S.
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DAVID K.
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Walt's automotive customer service is first rate. It's the main reason I use u-haul for my rental needs.

Matthew M.
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Customer did not leave a comment.

Bridget K.
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Always great service at Walt's!

JAMES R.
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Walt and staff made this rental easy. They had what I needed and when I needed it. Will be back again soon.

GREGORY A.
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I made a reservation for Santa Rosa since I was moving my 97 yo mother from rohnert park right next door . The closest place they had to pick up a truck after I had already booked was Petaluma so I had to back track which cost me more miles on my one way rental from Santa Rosa to San Jose . They would not give me enough miles to cover the one way . So at the drop off they charged me additional miles what a shitty way to run a business I will never rent from u haul the rest of my life

Jane S.
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Walt's Automotive was incredibly professional and very helpful. I would absolutely recommend their services to anyone!

ROBERT J.
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Nothing except make more uhaul trailers

William M.
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Customer did not leave a comment.

ERIC A.
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I was unable to use the mobile return app because the photo of the dash would not send. I wrote the the location and never heard back. Still charged after hours fee. Location not open on Sunday so i would not have been able to return it to them personally anyway. I also cleaned the cab and was not offered the $25. Will likely not rent again.

bryan C.
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I always have a issue with drop off. Also the pictures upon pick up were not accurate. When I called to dispute the late fee the lady that answered phone spoke over me every chance she could as well as shut me down. I would appreciate a phone call from a manager as I have already requested but so far nothing

Ronald F.
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Customer did not leave a comment.

Daniel R.
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The owner was kind enough to troubleshoot my electrical issue (blown fuse) and refused money for the replacement.

Robert R.
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DROPPED IT OFF AFTER HOURS AND THEY HELPED ME CHECK IT IN ONLINE THE NEXT DAY.

Maria B.
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The owner was very helpful and very accommodating.

DUSTIN S.
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Customer did not leave a comment.

Cathy P.
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Daniel H.
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David H.
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DINA Y.
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Natalia T.
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I had the worst experience with Uhaul overall. No equipment was available .

ESMERALDA E.
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Customer did not leave a comment.

blythe A.
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Service was fine, he actually SHOWED ME WHERE UHAUL STATES NOT TO BACK UP WITH A TOW DOLLY UNDER WHICH I WOULD NOT HAVE CHECKED THANKS TO THE GUYS OVER AT TASKERS.

martin M.
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Customer did not leave a comment.

Joshua M.
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Was charged a late dropoff fee when it was returned early, and while the office was still open. No response to email for correction. May need to dispute the charge.

Dorothy G.
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Great customer service! I will only rent from them.

AMANDA C.
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it was after hours super easy to drop off helped with check out even after hour drop.

Larry K.
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Your U-Haul corporate website is in major need of improvement. It crashed multiple times; as a result, when I showed up to claim my rental, I was told much of the information I was under the impression had uploaded didn't. I still had to complete half of the process at the rental counter, which, during this time of pandemic, was a bad experience due to the anxiety involved with that. The U-Haul franchisee was not to blame for your corporate website malfunction of crashes and many dead links.

Chris S.
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Customer did not leave a comment.

Sue H.
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GEORGE H.
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jordan B.
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charles B.
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Walt was great,major time waiting because the UHAUL computer was down.Very polite,very patient,nice folks

Corinne C.
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nothing! walts is the best , friendliest, fastest and easier place to rent a uhaul! thank you so much for numerous rentals!

Stanley K.
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Very nice people, professional, courteous and timely, thank you !

Derrick J.
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Absolutely perfect!!

ryan F.
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Customer did not leave a comment.

Edward C.
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Timothy M.
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joseph M.
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Katherine B.
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My rental experience was seamless with Walt's. The vehicle was ready and clean. The staff were friendly and helpful.

Alvin C.
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Customer did not leave a comment.

Robert S.
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Always a great experience renting from Walt's.

Jesse S.
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Rental was due on Sat at 1pm and was told I could return it after business hours as long as it was ready for new rental at 8am next day. Returned trailer at 8pm on Sat. and was charged for two extra days (2x$20) and charged an after hours service fee of $20. This last fee was never explained to me during my return location selection process. All it said was 24hr drop off, which is exactly what I did. Please fix this so that o can continue to feel good about using Uhaul. Thank you!

David R.
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Walt was awesome and very helpful! Thanks Walt!

Alisson G.
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James O.
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Margaret M.
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Charles P.
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Maria R.
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Susan B.
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Justin A.
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Bertrand W.
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Scott J.
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Makenna V.
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James O.
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Jeremy L.
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Brenda M.
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Nothing Staff was friendly. Van was ready and very clean and disinfected.

Troy M.
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Customer did not leave a comment.

Matthew C.
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Roberto C.
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In my situation, I had booked an enclosed trailer round-trip from Santa Rosa,CA. Informing me that equip was not avail to honor my reservation, U-haul agent arranged for an alternate rental from a different location. Especially in such cases I think U-Haul should allow you to drop off at original location -no extra (one way) charges.

Paul P.
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Customer did not leave a comment.

Dustin S.
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Emma Lee S.
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Frederick L.
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Jock C.
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It would be nice if you purchased trailers with longer straps. It is frustrating to have to deflate tires etc. I actually went and rented binders from a local construction rental business to attach my car - as I don't really trust the straps you provide.

Jessica A.
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Walt and his wife went above and beyond their duties. They were helpful, courteous, knowledgeable and downright good folks. The kind of people i love dealing with

Gerald H.
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Nothing!!

JONATHAN M.
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Customer did not leave a comment.

Joshua P.
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Marco D.
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Edith B.
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Best place to rent a truck!

Sandra G.
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Customer did not leave a comment.

Harold F.
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Just keep providing the various size trucks available.

No reviews have been submitted for this location.

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