Reservation #: 20326814 Preferred Pick Up Location: North Bay Self Storage 720 Southpoint Bl Petaluma, CA 94954 Date & Time: Saturday, November 14, 2020 at 12:00 PM Rental Period: 4 hours Equipment: 15' Truck My reservation was set for a different location. The day of my move I was sent to this location instead. The truck was not there on time, and it was out of oil. I had to wait over an hour until it was ready. The location also closed at 2pm instead of 5pm where I had planned for pickup/dropoff. I was charged an extra $20 for returning the truck after hours, which would have been during hours had it been at the actual location that I made the reservation for. Can I contest this?
Moving Truck Rental in Petaluma, CA at Walts Automotive
Moving to or from Petaluma, CA 94952? Get FREE truck rental rate quotes at Walts Automotive.
Get FREE moving truck, pickup truck and cargo van rental quotes at Walts Automotive
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Petaluma, CA.
Cargo vans and pickup truck rentals in Petaluma, CA
U-Haul cargo van rentals and pickup trucks in Petaluma, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Petaluma, CA 94952. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Shop owners/operators were are very nice & helpful. Car was clean....Told I could drop auto after hours, early prior to due time to an empty lot. However, was charged $20 after hour fee, not very clear that I had to submit notification online. Just seems like a nickel & dime charge on top of other fees. Otherwise, all was great.
The agent and serviceman were super helpful and polite. They were also very polite and pleasant to deal with. I would definitely go and refer them to this location going forward
The app did not let me complete online return. I was unable to upload a photo. I have a Samsung Galaxy s7 phone.
do a better job with the after hours drop off procedure. I dropped the truck a about 10:0-0 pm. went to uhaul.com/share to cancel the time, but did not find anywhere to do that. all I found were advertisements for picking up / making appointments, etc. found nothing about drop off procedure.
I didn't meet them in person, but the guy was friendly over the phone. I did leave him a message to confirm an after hours drop off, and I didn't get a confirmation call back from them, so that was unnerving for a couple of hours. But all good.
Staff very nice, great Covid practices at pickup. Equipment in good working order and very clean. They were unable to provide a dolly which had been reserved however and did not learn of it until late afternoon the night before pickup so not time to arrange for a dolly otherwise. That made the move far more difficult so that was disappointing. Other than that all was clear and in good order
Excellent service, clean , fast and wonderful woman at the counter. I'll definitely rent from here again. Thank you
Nothing, short of moving the loacation closer to the town center. The location is several miles west of Petaluma proper. Other than that we had a 5 star experience with this U-haul provider.
Prompt, courteous, efficient service. Excellent product.
i was charged 30.00 for cleaning fee. why? i returned the unit a day earlier upon requestbut still got charged.
My experience was great! They were friendly and knowledgeable.
Excellent customer service. Friendly and efficient. Very good communication skills allowed for a smooth transaction.
Walt's automotive customer service is first rate. It's the main reason I use u-haul for my rental needs.
Always great service at Walt's!
Walt and staff made this rental easy. They had what I needed and when I needed it. Will be back again soon.
I made a reservation for Santa Rosa since I was moving my 97 yo mother from rohnert park right next door . The closest place they had to pick up a truck after I had already booked was Petaluma so I had to back track which cost me more miles on my one way rental from Santa Rosa to San Jose . They would not give me enough miles to cover the one way . So at the drop off they charged me additional miles what a shitty way to run a business I will never rent from u haul the rest of my life
Walt's Automotive was incredibly professional and very helpful. I would absolutely recommend their services to anyone!
Nothing except make more uhaul trailers
I was unable to use the mobile return app because the photo of the dash would not send. I wrote the the location and never heard back. Still charged after hours fee. Location not open on Sunday so i would not have been able to return it to them personally anyway. I also cleaned the cab and was not offered the $25. Will likely not rent again.
I always have a issue with drop off. Also the pictures upon pick up were not accurate. When I called to dispute the late fee the lady that answered phone spoke over me every chance she could as well as shut me down. I would appreciate a phone call from a manager as I have already requested but so far nothing
The owner was kind enough to troubleshoot my electrical issue (blown fuse) and refused money for the replacement.
DROPPED IT OFF AFTER HOURS AND THEY HELPED ME CHECK IT IN ONLINE THE NEXT DAY.