Would definitely not use or recommend service was literally non-existent.
Ronald S
Walts Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Petaluma, CA 94952
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Customer Reviews
- 4.5 Average Customer Rating
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Extremely disappointed, I was lied to and once my business was secured I faced an entirely altered level of service. Thanks to this disingenuous behavior, I was forced to deal with an entirely different location causing miserable unexpected challenges for one of the most important moves of my life. I expressed my concern when picking up the vehicle that I absolutely needed the auto trailer to be secured for me. He told me I had absolutely nothing to worry about and that "the trailer had my name on it and could not be rented out from under me". The following morning I called to confirm picking up the trailer and he told me I was out of luck and could instead pick it up the following day. I explained that he had just promised me the day before after we completed paperwork that I had secured the trailer and could pick it up whenever I needed. He then said I can't rent you what I don't have! I reminded him that just the day before when we completed the transaction, he gave me his word that the trailer would not be moved, that it was mine. He then became very confrontational and said "I'm not going to have equipment sitting on my lot when it could be making money" I was dumbfounded that a place of business would treat a customer like that. I called the corporate dispatch number and they arranged an alternate dealer in a different city where I could immediately go pick up the trailer for my out of town relocation. Then to add insult to injury, this guy called me back later and sounded like a completely different personality, he said "Hey buddy, I have a trailer for you, you can come and pick it up right away". I was furious but help my emotions back and simply let him know that I had contact corporate and secured an alternate location for immediate pickup. He then turned back to the alter ego, no longer happy and "hey buddy" just ended the call. Additionally - it was never communicated to me that the remote shop where I would be dropping off the truck and auto trailer would be closed on the day (Monday) of my arrival. What a nightmare it was trying to navigate the entire drop off without any assistance or direction whatsoever. This was the worst service I've ever had and honestly hope I am never in need of hauling service again. If I do find myself in need of services in the future, I will do everything in my power to find a better service and avoid using or referring U-Haul at all cost.
Ronald SA little direction or signage Let people know if the drop off location is closed Way out of the way for return
Tom DVery pro, organized, and friendly mom and pop operation. Highly recommend.
Peter CMy experience with Walt’s Automotive was excellent! Very friendly while very professional! Both folks with whom I interfaced had great interpersonal communication skills! Highly recommended!!!
GARY C