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RICH M
Customer Reviews for Walts Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve...
RAYNARD TEasy to get to, Friendly service. Well informed.
Ronaldo RThe app is so bad, you seriously need to figure it out. Please contact me for more information.
JUSTIN MVery convenient, helpful, and affordable.
ALLEN NWe were charged for 2 days by mistake.
BRIAN LI found the check in with app (and getting the lock to work) in the pouring rain with no shelter to add to the stress of moving.
Sheryl SNothing Everything is good
gilberto sNothing, it was perfect, thank you!!!
Ariel GAbsolutely love this UHaul location. It serves that outer west-side of Petaluma really well. Close by, great service and availability, friendly people.
Eric VThe man at the location told us they were closed
ALFREDO GVery personable. Don’t change a thing!
JOHN BI was stunned to see that I was charged double what the agreement stated, and I can only imagine that it was because I returned the trailer later than I had originally planned. But, I picked it up a day earlier than I needed it because the rental yard closes at 2pm on Saturdays and is closed all day on Sundays. So, if they are closed on Sunday, what difference does it make when it is returned. This a snake in the grass transaction, I can understand if you were open and had other people waiting to use the trailer?! But, you were closed and there was no one there to receive the trailer. I even had to move and replace your 3 garbage cans that were blocking where I was instructed to return the trailer. I believe you owe me a refund!
Michael MYoung lady behind the counter was most helpful and professional. I will definitely use them again if needed.
George DHe didn't have a 15 foot truck but went and picked one up for me, that what I call service.
COLIN CGreat people that work here that are always nice!
CELESTE OWalt is great!
Joel MThe dealers were very helpful, friendly and professional
PETER DThis gentleman (Walt) Was so helpful and friendly .Very professional and efficient. His wife in the office is friendly and cheerful while she does the paperwork. They make a great team!
Bruce GThe truck had a bad clunking noise from the front passenger tire and then when we returned it with 3/4 tank they tried to charge us over $80 even through we took it on only 1/4 tank of gas! Because of this they overdraft our account during a holiday!
AARON HVery professional operation. Helpful and quickly got me on my way.
HARVEY MThe check-in and out overall experience was frustrating. It is not user friendly and due to the delay of trying to checkout the van we incurred a $20 after hours fee, which I am not happy about. I don’t think I would rent here again and would not recommend it to my family and friends.
Maria AThere was no one there to help me unhook the trailer. So I unhooked it and left it there and left my paperwork under the door of the trailer.
STEVE DI was very careful to make my reservation at the location in Richmond, which was only a mile from where I was picking up my load. Annoyingly, U-Haul called me to say that I had to pick up the trailer in Petaluma, over 30 miles away! I had to drive 30 miles to Petaluma, then 30 miles back. All this in a pouring rain. This was not for some exotic piece of equipment, but for an ordinary 4x8 trailer.
ALAN EThey were very helpful and did a great job.
TERENCE RThe equipment I needed was there. I was visiting so I took what the online site offered. The people there were helpful and friendly though.
MARK SNo improvement needed- Walt met me on a Sunday morning (he’s normally closed) to accommodate my pickup schedule. Also provided a trailer wiring pigtail so I could correct a wiring error by my new hitch installer.
ROBERT BGreat customer service
MARCUS AThank you for the very real help, just when I needed it!
RONICA NExcellent customer interactiion.
Walter JSo efficient! Lots of assistance in the yard and in the office. Made the rental very easy.
MAUREEN MHelpful and friendly
SEAN MAmazing service! Great people!
ARUNDEL BThe receptionist is wonderful.
Ruth Ait was a bit far from my initial location, but worked well overall, I would have prepfer to have the option to returned the truck at a closer location.
IARA BGreat people to deal with will definitely be using this location for my future rentals
BRANDON YThe woman behind the desk is quite funny and outgoing.
R PWalt is very friendly and provided a quick and easy pick up process.
THERESE RWalt’s was excellent all around. They do not need any improvements.
SUNNARA LRemind people (who do after hour drop off) to take pics before we put the key in the drop box ;)
CRISTINA APlease advise the customer more than 24 hours prior to ensure the car is capable of pulling the trailer
Dan HWalt and his wife have been in business for 30yrs and their experience shows. They know their stuff. I wish there everyone had parking instructions when returning their unit. Don't block the driveway.
ARTHUR TGreat service and clean.
CHRISTOPHER SVery helpful and accommodating staff!
riley mThe whole U-Haul eperience is cumbersome e and inefficient. Truely a mediocre everything
kristin PWalt's location is perfect for me.
George MLove this pleace
Israel GWalt was great help. I had forgotten my clip for the hitch lock, and he provided a spare for the trip. He also fixed my electric hook up which was making intermittent contact and not functioning. The equipment was in great shape and everything was on time. Will come here again if I need to haul something.
Ammar AEasy to do things off the app
SOVANCHAMRON YLeave chalks for customers who return after hours.
Doug MWalt does a great job.
Michael PFriendly, efficient service. Made the rental process so very easy. Thank you.
darlene bFriendly service. Local knowledge. Attention to detail
ryan jQuick place to accomplish you moving needs
Keith K