Customer Reviews for W&W Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of W&W Storage Solutions

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robbie M. on

Rating:

Customer did not leave a comment.

DANIEL K. on

Rating:

Very nice gentleman, but the uhaul software was terrible to use. Something needs to be improved with it.

gloria U. on

Rating:

Customer did not leave a comment.

Paula C. on

Rating:

Customer did not leave a comment.

Tom G. on

Rating:

a 26 footer truck on site with broken windshield for 2 weeks. Dealership has erratic internet which doesn't allow contracts to be completed at time of return. No sense of urgency on check-out or return.

jeff G. on

Rating:

Customer did not leave a comment.

ROBERT H. on

Rating:

Customer did not leave a comment.

otto B. on

Rating:

The cargo area was full of debris, I had to clean it out before I loaded it. The interior windows were smudged and the inside of the truck was full of animal hair,

Teresa G. on

Rating:

Customer did not leave a comment.

central C. on

Rating:

Customer did not leave a comment.

Matthew S. on

Rating:

Give me a trailer that doesn’t feel like it’s pulling sideways, and a roll up door that pulls up easily. I person running the pickup location so I had to wait 30 minutes to get out of there. Do you even look at the property before you authorize a dealer??

Alan H. on

Rating:

Customer did not leave a comment.

Mathew O. on

Rating:

Customer did not leave a comment.

Larry D. on

Rating:

I had reserved a truck at W&W Midland Al but when I got there they were not open. We call the number on the door and was told me the truck would not run go to another location.Should have went to another dealer!

Jennifer H. on

Rating:

Customer did not leave a comment.

VAN M. on

Rating:

Keep up the good work!

Lee M. on

Rating:

Customer did not leave a comment.

Derek T. on

Rating:

Have More Trucks Available in Eufaula!!!

CURTIS T. on

Rating:

Customer did not leave a comment.

frank C. on

Rating:

Customer did not leave a comment.

Margaret R. on

Rating:

The man working there was nice and helpful. He had trouble with his printer. The trailer brakes were not working and trailer had not been swept clean.

Michael C. on

Rating:

Customer did not leave a comment.

Blake W. on

Rating:

Customer did not leave a comment.

Anthony G. on

Rating:

Very good customer service. Friendly help. He ensured the trailer was attached/secured properly. He also MADE me test brake, running and all turn signals. Will definitely use again.

Angela G. on

Rating:

Customer did not leave a comment.

DANNY E. on

Rating:

Customer did not leave a comment.

CHRIS E. on

Rating:

Customer did not leave a comment.

Craig C. on

Rating:

I wish that I would have had at least a 24 hour notice that the truck I ordered online was not available, and that no trucks within a 60 mile radius were available for that matter. It left me with no other alternatives and it ended up costing me much more than the $50 they offered to recover from the reservation they cancelled.

DWIGHT Y. on

Rating:

Customer did not leave a comment.

EDGAR G. on

Rating:

Excellent customer service, nice people

Brian S. on

Rating:

Excellent rental!

EDWARD S. on

Rating:

I was very satisfied with the deal!

JAMES D. on

Rating:

did not have the appl. dolly i had resver

MICHAEL W. on

Rating:

Fast, convenient, friendly, cost effective. Great experience.

EDWARD S. on

Rating:

My 6'x12' trailer rental was a little hard to get off my hitch. I had to jump on it to get it to release. I was not expecting that. Not a problem, just a comment! Thanks for being available.

KAREN H. on

Rating:

None

Tanya M. on

Rating:

Make sure all trucks are checked properly ...including fuel gauge. Mine wasn't causing me to put to $75 tomuch fuel in tank upon returning truck. Now fighting for a refund

tommy A. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

Locks on the trailers would make a customer more comfortable dropping it off after hours.

SAVILLA J. on

Rating:

outstanding Service. Outstanding professionalism.

john F. on

Rating:

Truck was not available for me to pick up until nearly two hours after the time I requested. Also, a mistake on the contract that indicated I had rented a dolly caused me to have to spend an hour trying to rectify the situation when I tried to turn it in. Finally, since I had only one copy of my contract, I was unable to drop the truck off after hours and had to make a return trip the next day to do so. Will not be using U-haul in the future.

ROSLYN B. on

Rating:

Everyone was very polite and great with assistance. Would definitely rent from them again if I'm ever in need of a Uhaul and wld highly recommend them to anyone that I may know that's in need of a uhaul

APRIL C. on

Rating:

The vehicle was in poor condition !!!!

JEONIE W. on

Rating:

I enjoyed my experience with U-haul and will definitely consider renting from you all in the near furture.

Adam M. on

Rating:

Customer did not leave a comment.

KIMBERLY G. on

Rating:

Customer did not leave a comment.

Jack D. on

Rating:

Call and touch base a day or 2 beforehand

SHEEKA C. on

Rating:

they were very nice and quick! the only issue I had was they kept swiping my debit card and never told me what or how much they were charging to my card until i turned the uhaul in thn a guy said nothing was charged until i brought the truck back

RICHARD M. on

Rating:

Customer did not leave a comment.

Kathryn S. on

Rating:

Customer did not leave a comment.

ROBERT B. on

Rating:

Great people. Good to deal with. Thanks

TRAVIS H. on

Rating:

The lady working in there was unaware how to operate the system. They gave me the wrong truck. Charged me an extra $50 on top of the rental rate and mileage. Had I known this was goin to be such a headache with them I would have quickly rented somewhere else. Going forward I most definitely will

Aimee R. on

Rating:

Customer did not leave a comment.

DANNY H. on

Rating:

Customer did not leave a comment.

JONATHAN B. on

Rating:

Customer did not leave a comment.

DAISY A. on

Rating:

Customer did not leave a comment.

HAROLD B. on

Rating:

Customer did not leave a comment.

CARL P. on

Rating:

Customer did not leave a comment.

AL H. on

Rating:

Great service wonderful experience would recommend to everybody.

CHRIS B. on

Rating:

Nothing

ROCHELLE M. on

Rating:

I got a tow dolly. I was not informed on how to use. I had called prior to picking it up and asked if they (uhaul) would attach my car to it and was told yes. The fella who waited on me was a little disturbed and told me he was not suppossed to assist me. My son had to help him. I was not told that I had to stop and check to make sure the straps did not come off. My whole trip (600 miles) I had to stop, as the straps continually came off! It was not til I called Uhaul's l 800# that I found out there was a video to show me how to install. This experience was VERY messy and this location was not informative at all!!

DAISY A. on

Rating:

Bryant, answer all my questions, very happy.

GREG R. on

Rating:

Excellent customer service and assistance! I would used again!

NATALIE H. on

Rating:

Customer did not leave a comment.

Chris S. on

Rating:

Customer did not leave a comment.

ALLEN H. on

Rating:

well pleased with staff, and vehcile....was easy to check in and out of rental.......thanks....

DANIEL F. on

Rating:

Customer did not leave a comment.

ANN W. on

Rating:

The truck had not been well swept out after prior use. There were pieces of cardboard, nails, screws, and bobbie-pins(!?). The tank had not been filled. Needle was sitting below full. Not a huge problem, but it would have been nice to be able to drive further before having to fill up. By calculating mileage I got myself, it appears that it was probably 8 gallons short of full when I got it. It leaked. Furniture & pads inside were soaked despite the fact that I was not driving in heavy rain.

MAVIS G. on

Rating:

This is the second time we have used thislocation. Mr. Steve Waters has been very helpful. Great experience both times.

SCOTT E. on

Rating:

Customer did not leave a comment.

aaron C. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

CHRISTOPHER G. on

Rating:

Customer did not leave a comment.

Travis W. on

Rating:

Customer did not leave a comment.

NOBUAKI T. on

Rating:

The 5x9 trailer that I reserved was not there when I went there to pick it up. The staff was helpful to rent me something else (5x8 trailer). The staff was friendly and responsible.

LILLIE L. on

Rating:

thank you

LELAND G. on

Rating:

Customer did not leave a comment.

SANDRA H. on

Rating:

Customer did not leave a comment.

MARTHA S. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

EUGENE B. on

Rating:

Customer did not leave a comment.

KEVIN H. on

Rating:

Customer did not leave a comment.

WENDY V. on

Rating:

Absolutely "above and beyond" type of service from Steve! THANK YOU!!

LARRY L. on

Rating:

Customer did not leave a comment.

RAMON S. on

Rating:

Customer did not leave a comment.

MORGAN M. on

Rating:

Customer did not leave a comment.

KENG S. on

Rating:

Hard to find, should better set up a big sign of "U-Haul" there.

Paul K. on

Rating:

The U-Haul office is staffed by employees of the furniture store. I arrived at a busy time for the furniture business and had to wait a relatively long time to return the truck.

Chad W. on

Rating:

Customer did not leave a comment.

BRAD S. on

Rating:

When I arrived I was told that the guy accidentally doubly booked the Uhaul I was picking up. If hadn't gotten there first i'd have been out of luck. Secondly, the guy said there were blankets and hand trucks in the uhaul, but never told me those were an additional charge, so I feel like I was cheated out of roughly $50. Lastly, the rental guy told me I could keep the uhaul and pay for however many days I kept it since I was unsure of the exact move-in date. Then, later that week he call and asked when I could get it back because he had re-rented it assuming i'd have it back without calling me to check. All around, the service was poor and dishonest. Not the uhaul service I've been used to in the past.

Walter H. on

Rating:

The AC on the truck was broken, the steering was out of alignment and the brakes were not working properly. Then to top it off, the dealership charged me for equipment that I did not rent but that they left in the back of the truck from the previous rental. This was a very unsatisfactory experience.

VENKATA L. on

Rating:

Watch out for fuel meter. The manager is a sweet talker and will dismiss everything as easy fix. However, you need to be careful in checking everything and telling him and then he fixes them. Hence in a sense, this is not being frank and open business.

CARY S. on

Rating:

Customer did not leave a comment.

BONNIE R. on

Rating:

get the rental charges right and when a customer questions charges, check it out, dont lie n tell the customer they werent charged....be friendly also to the adult n the kids....im paying you to use ur equipment, therefore, u work for me....

PAUL R. on

Rating:

Moving is a hassle! Doing business with Firetower Secure Storage was much easier than I had anticipated. Thank you for making renting a trailer and dropping it off a breeze!

RONA R. on

Rating:

The agents and the equipment were top-notch. The agents explained things in a clear and concise way so I had an expectation of what I paying for and would be charged. They were friendly, knowledgeable and professional.

PETER C. on

Rating:

Staff went out of their way to assist and make this a great experience.

JORGE J. on

Rating:

Customer did not leave a comment.

SANDY R. on

Rating:

Customer did not leave a comment.

colette R. on

Rating:

Customer did not leave a comment.