The locations is great. Very clean, well maintained. Slight issue with the lock, it was frozen when I tried to open it. The self check-in/check-out was awful. If you expect renters to do this work you need to make it much easier and simpler. The amount of pictures I have to take and send on my data is absurd.
Ryan Adam
Customer Reviews for Wasaga Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy,Friendly, Van was Almost new !
Jerzy LuckiGive me back the extra 90.00 bucks you over harged will not use again nothing but highway robbers. Have the decency to follow up with your stupid surveys
Dave PollOpen earlier than 10 am; perhaps at 9 am.
carl rossiStop canceling people’s reservation and refund me as stated I. My contract
Ben DugasNothing. Everything was great.
sharon dawsonThe floor on the drivers side was full of sand. The van itself drove well without any issues.
Bonita Gidgewasaga location was excellent but rest of move was horrible from beginning to end.
Diane MartinoThe lockboxes need to be replaced with new ones, and asking customers to verify body damage on the roof of a van that they can't access is kind of odd.
Katherine LoganThe utility items that I paid for (dollys and pads) were not in the van. But even worse is the mobile app. I don’t know what overseas outsourcing agency y’all used to have it built, but it is literally one of the worst user experiences I’ve ever encountered. Maybe hire actual professionals and build something that doesn’t belong in the top 3 worst apps ever to make it to production.
Cassandra YoungFriendly and very helpfull will always use uhaul wasaga beach.
michael koptidesGreat customer service
Justin WismerThe radio didn't work.
Natalie BoisvertThe Wasaga Beach Self Storage itself is great - lots of room, easy to get to, and very friendly/helpful staff, but this review is for uHaul in general. The availability of trucks is really lacking. Basically, when you make a reservation for a one-way trip, you're just telling them what you would like in an ideal situation - not what you're actually able to get. I reserved a 20 foot truck at this location almost 2 months prior, and then a few days before pickup, they called to tell me there were no trucks of that size in an 80km radius. I called back several times trying to figure something out (I had to empty a 10 x 20 storage unit), one woman on the phone told me there was actually a 20 foot truck available in Collingwood for the day of my reservation. About an hour after the call ended, still no change to my reservation for the new pickup location (Collingwood), the next representative on the line told me there were no trucks after all. It was a very stressful situation and had I known reservations are just "wish lists", I may have looked into another rental company where I could get a guarantee (moving is stressful enough as it is).
TIFFANY HEONNice that it was a new vehicle but the interior needed to be cleaned from sand/dirt on floor and cargo area
Rose MadiganWe received excellent, welcoming and professional treatment when picking up and returning the van...the whole experience was very pleasant and without any negative issues...
Tibor SchimekOver all we had a good experience. Ive always counted on U-haul, and so far never a disappointment.
Lori RobbinsThe person was helpful. Uhaul is poorly ran.
Michelle MacLeanI found the whole experience very satisfactory.
Angel SeguinNothing. Our experience with this location and the staff was exceptional and we continue to use this location whenever we need to rent a truck.
Angel SeguinRequested to pick up the truck from Concord, ON but the truck was scheduled from Wasaga Beach, ON without noticing me up until the day before the move-out date.
Sebastien BeauryI wish it was full tank pickup/return to full tank for gas, but minor detail
Brittany HilsonI have used this location several times before. I always use them where possible. They are great.
PATRICIAD SMITHI called last minute and was able to get exactly what I needed within minutes of my call. The staff is great and the van was clean. I would definitely recommend u-haul for all your moving needs!
Joe GomesMy go to place for commercial rentals....Thanks a lot for great service
Robert Hiseynothing - It was a good experience
Angel seguinWe only needed the cargo van for a few hours. Renting this was a perfect solution for our needs.
Renee DadswellExcellent service, ty
Lesley yungblutTruck was fine. Host was nice. We expected moving blankets, dolly’s and ramp. None were provided, despite on-line booking accepting the order. We were simply told … too bad, we don’t have any of those things. Try another site or Canadian Tire. Coordination with online booking site is brutal. We were not planning to have to do without blankets and dolly’s. This made our job much harder and uncomfortable. Should be Ugetnothing.
Ralph PeterI was suppose to pick up the VAn at 8am I did not receive any instructions on where the lock box was or the code to get the key. So I had to come back at 10AM and then the girl told me that I had to bring the van back at NOON as someone else had rented it> so I did not get all the work done that I wanted to in only 2 hours and paid for a full day. Very disappointing.
Fiona Frustaci- sandy gravel parking lot was covered by 1 inch of rainwater puddles resulting in getting van floor dirty, don't feel this was my fault if I get a service charge for cleaning! - Your mobile device check in and check out was very inconvenient and confusing, surely this can be done better.
Robert RawsonI have no complaints. The person at the pick up window was excellent and the Cargo Van was ready and waiting to go. No delays….no surprises. All good.
Lee HuishNothing , service was excellent
Adam turnerReceptionist was excellent and the online booking saved time at pick-up.
Ken WilsonMake it clear to the customer that they will need to phone 2 people in the middle of the night when they pick up the truck.
Josh HoggExcellent service and Jodi in the office was helpful and a pleasure to deal with. Would definitely reccomend and will use again in the future...
PAMELAJ BARKEROffice location staff were very friendly
vishal KumarI would suggest cleaning the windows and mirrors during winter months, road debris on mirrors. Other than that, I'm a huge fan of the Uhaul company, Wasaga location is excellent, friendly,value and informative. Great job
Brian DanielsI originally booked this online but the web site is very convoluted. As such I went directly to the location. The young woman working the desk was fantastic. She helped me extend the rental and save some money all the while with a big smile. She was excellent. The only issue I faced was no washer fluid in the reservoir. Other than that it was a pain free experience.
Chris WensleyJodi was wonderful to deal with and made this process quick and easy. Thank you Jodi !!
KAREN BOLDERSONI find the per km price high.
ALEXANDER SCHWERTNERExcellent customer service at the Wasaga Self Storage Thank you
GIUSEPPE DIPIETROThe young lady at the desk was outstanding in explaining everything to me and very friendly.
RONALDA MILLIONCheck in with the attendant in the office is much more convenient, and a better overall customer service experience for the customer.
Robert LawsGreat price and great service and facility!
Jana Rihova | Overall ExperienceThe front staff were absolutely top notch. Freindly, helpful & would use the facility again if a need was there. Thank You! Cheers Brian & Margaret
Brian Kirk | Overall ExperienceThe customer service on the phones was the worst service I have ever had. Was hung up on put on hold for hours. No one helped at all for your on line system which was horrible. I finally got an agent from the States not even Canada and she had it fixed for me in 5mins. She could tell everything was wrong on the reservation.
RICHARDE MAXWELLThe only issue I had was they were closed on Saturday so I could turn my key In. Otherwise everything was great
SAm McCron | Overall ExperienceNot only was the truck old, stinky and hadn't been properly cleaned in years there was no windshield washer fluid. This was truly one of the worst experiences i've ever had with a rental vehicle. The pickup experience was shameful really. Never thought customers could be treated with such disregard. I could go on.... but why bother.
Anthony parenteNot a thing. Jen was a pleasure to work with when booking our rental van and cube van. Excellent customer service and would highly recommend U haul to friends and family
J-MARK SHEFFERCustomer service was fantastic!!
Christina MotonokN/A
GILBERTC LILLIELocation excellent. Head office very poor. I booked Monday for Wednesday mobile pickup at 8 am, arrived to find that my mobile said in store pickup at 10am. Lady at desk said she did not have me on her screen until wed morning. Someone messed up at head office and cost me two trips to uhaul and two hours lost on my day. I didn’t even get notification. I still have proof that I did it all right with confirmation emails showing mobile ride share. Very dissatisfied as I rent from that location often. I would appreciate some sort of compensation for the screw up by uhaul. Thank you Nigel Fairclough
Nigel FaircloughStaff friendly and helpful
JOSEPH TARASCOGreat service!! Great helpful staff. Very satisfied
SHERRY WRIGHTVery friendly and efficient service every time! I would not hesitate to recommend it to others.
PETERA QUOSAIIts not the location but the method of gaining a rental. Have to deal with head office, a nightmare. First call 36 minutes on hold no answer second call 31 mins to answer then the run around. I asked for a certain location but was forced on another, the vehicle description was incorrect so could not pick up all I went to do wasting my money and time. If I cant deal with a dealer and get what I want rather than a sale forced on me by a remote operator then its look for another rental agency. I know its hard times but service should not suffer as its a integral part of your business.
STEPHEN LOEWYDon’t cancel equipment 24 hours before pick up and offer a ridiculous alternative. Have me pick up a truck over 100 km away and expected to pay all the mileage for a truck that was reserved a minute from my house is absurd. For a company that has been in business for over 75 years you should be doing better. This was done by corporate and not the local dealer, who were excellent to deal with.
DARRENM COOKWe had a great experince using Wasaga Self-Storage. They were always helpful and friendly.
Jim Anderson | Overall ExperienceHard to see from the road. Better signage. However, staff are great!
RICHARDP MUCHAexcellent!
Jeanie Dobel | Overall ExperienceWasaga Self Storage was a great option for us as we downsized into our new home. It was super easy to access and the owners are so friendly and accomodating. Compared to Tirinto the prices are amazing!
Wendy Spademan | Overall ExperienceHave used the storage services here on 45th many times and always very convenient and courteous. Would highly recommend to anyone looking to secure their belongings in safe and secure establishment.
Suzanne Reu | Overall ExperienceVerysatisfied
Joseph Condotta | Overall ExperienceAwesome folks to deal with.
Tracey Johnson | Overall ExperienceThe lady that I dealt with when renting the unit and when returning the key when I no longer needed it was incredibly friendly and the process was simple and professional both times.
Dustin Foster | Overall ExperienceDealing with the wonderful lady in the office e was a pleasure! The facility is clean and well kept. I would not hesitate to use the Wasaga storage again! THANK YOU!! Trish
trish carman | Overall ExperienceOur family were very pleased with the facility and staff. The storage units were clean and safe and our belongings had been stored for three years and remained in top condition as we cleared our unit.
MARK SHEFFER | Overall ExperienceThe staff were friendly and helpful. The facility was easy to access 24 hrs a day.
RICHARD HAWKES | Overall ExperienceExcellent facility. Reasonable rates. Staff provide wonderful customer service I would highly recommend
KIM BLAKENEY | Overall ExperienceAwsome service. A great facility.
EDWARD SHORT | Overall ExperienceGreat business to deal with, organized and efficient. Facilities are clean and well looked after.
BILL LAW | Overall ExperienceExcellent staff, really helpful! Thank you!
SALLY TIMMINS | Overall Experience